What 183 owners told NHTSA about the 2011 Lincoln Mkz Hev

THE HYBRID MODE DOES NOT WORK ANYMORE AFTER 9 YEARS. THE VEHICLE HESITATES UPON ACCELERATION. IT WILL ONLY RUN ON THE INTERNAL COMBUSTION ENGINE EVEN THOUGH THE BATTERY IS FULLY CHARGED. FORD KNOWS ABOUT THE PROBLEM AS NOTED IN THEIR OASIS 8922.

NHTSA ODI 11311088

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE THE DRIVER WAS ATTEMPTING TO OPEN THE FRONT DRIVER'S DOOR, THERE WERE FLAMES ON THE DOOR PANEL. THE DRIVER EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

NHTSA ODI 11032637

AT 44K MILS, PASSENGER SEAT SWITCH & MOTOR W/TRACK MALFUNCTIONED FOR SEAT SELDOM USED. RPR COST REDUCED TO $1145 DUE TO INADEQUATE DIAGNOSIS & 10 DAY WAIT FOR RETURN OF WRONG PARTS AND DEALER SUBLETS, PRIOR ELECTRICAL FAILURE OF DRIVER DOOR LATCH & LOCKING MECHANISM AT 39K MILES BOTH OCCURRENCES AFTER 5 YEAR WARRANTY BUT SUBSTANTIALY PRIOR TO 50K MILE WARRANTY. CARUSO LINCOLN DEALER WAS ABLE TO GET WARRANTY REPAIR DONE ON DOOR PROBLEM. I DID NOT EVEN ATTEMPT WARRANTY REPAIR ON SEAT PROBLEM PREFERRING TO PAY AND PAY OFF VEHICLE ASAP AND RID MYSELF OF IT.

NHTSA ODI 11003730

JUST OVER 5 YR WARRANTY AND ONLY 39K MILES OF 50K WARRANTY, WHEN PARKED, DRIVER'S DOOR LOCKING SYSTEM STOPPED WORKING PREVENTING DRIVER FROM OPENING DOOR TO EXIT WITHOUT ROLLING DOWN WINDOW WITH EXTREME DIFFICULTY AND/OR INABILITY IN PULLING OUTSIDE DOOR HANDLE. TO EXIT IN NML CASE OR IN CASE OF COLLISION. LINCOLN SVC REP STATES IT IS A NORMAL OCCURRENCE AND WILL COST $480.00 PLUS TO REPAIR BECAUSE IT IS JUST OUTSIDE OF THE 5 YEAR.WARRANTY.

NHTSA ODI 10914827

NOT INSPECTED NO PAPERWORK AVAILABLE FOR VEHICLE

NHTSA ODI 10717184

I OWN A LINCOLN MKZ HYBRID (2011). I HAVE WHAT I CONSIDER A SAFETY FAILURE/HAZARD. THE DRIVER'S SIDE DOOR LOCK/LATCH FAILED AND I HAVE BEEN UNABLE TO OPEN THE DOOR FROM THE INSIDE. I HAVE TO OPEN THE WINDOW AND OPEN THE DOOR BY WAY OF THE OUTSIDE HANDLE. IN AN EMERGENCY, IF THE ELECTRICAL SYSTEM WAS INOPERABLE, A DRIVER WOULD BE TRAPPED IN THE VEHICLE BECAUSE THE WINDOWS WOULD NOT OPEN AND THE SEAT COULD NOT MOVE BACK, THUS, POTENTIALLY TRAPPING A DRIVER. *TR

NHTSA ODI 10663452

3/5/14 DRIVER AND PASSENGER CLIMATE CONTROL SEATS ARE INOPERATIVE. NO INDICATOR LIGHT AFTER PRESSING BUTTONS. TOOK TO DEALER 3/12/14. FROM DEALER WRITEUP: VERIFIED CLIMATE CONTROLLED SEATS ARE INOP. SELF TESTED, COULD NOT COMMUNICATE WITH DCSM MODULE. RAN OASIS, NO MESSAGES MATCH CONCERN. PERFORMED SYMPTOM CHART TO PINPOINT TESTS CONCLUDING A BAD DCSM MODULE AND MAIN CONNECTOR WAS MELTED. REPLACED CONNECTOR AND CHECKED ALL CIRCUITS, OK. REPLACED MODULE AND RECHECKED OPERATION FOR BOTH SATS, OK. RETURNED CAR TO DEALER ON 3/17/14. AFTER TURNING ON CLIMATE CONTROL SEAT, LIGHT GOES OUT AFTER A FEW SECONDS. WAS TOLD BY DEALER SEATS WERE OPERATING CORRECTLY, CLIMATE CONTROL SEAT OPERATE ONLY WHEN GAS ENGINE IS RUNNING, THEY WOULD TURN OF WHEN CAR GOES INTO HYBRID MODE. THIS IS NOT HOW THE SEATS WORKED FOR THE PAST 2.5 YEARS. AFTER SEVERAL PHONE CALLS WITH LINCOLN CUSTOMER SATISFACTION GROUP WAS TOLD THAT THE SYNC UPGRADE PERFORMED IN MARCH 2012 WAS NOT COMPATIBLE WITH THE NEW DCSM MODULE INSTALLED. *TR

NHTSA ODI 10578337

DISPLAY IN DASHBOARD DISPLAYED "BLINDSPOT NOT AVAILABLE". SIMULTANEOUSLY, THE BLIND SPOT WARNING LIGHT ON PASSENGER (RIGHT) SIDE CAME ON AND WOULD NOT GO OFF FOR SEVERAL MINUTES. WARNING MESSAGE IN DASHBOARD DISPLAY WENT OFF ON ITS OWN, BUT INDICATOR LIGHT WILL NOT COME ON WITH VEHICLE IN THE BLIND SPOT. *TR

NHTSA ODI 10567919

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE SHE WAS ATTEMPTING TO PARK WITH THE BRAKE DEPRESSED. THE VEHICLE PROCEEDED TO JUMP OVER A CURB AND CAME TO A STOP WHEN IT CRASHED INTO A CEMENT PILLAR. THE CONTACT SUFFERED INJURIES TO THE BACK. A POLICE REPORT WAS FILED. THE CONTACT ALSO STATED THAT BEFORE THE FAILURE, THE ENGINE EXHIBITED A REVING SOUND BUT THE CONTACT THOUGHT THAT THE NOISE WAS NORMAL. THE VEHICLE WAS TOWED TO A LOCAL COLLISION SPECIALIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 18,500. UPDATED 12/21/12 *CN THE CONSUMER STATED THE VEHICLE WAS DECLARED A TOTAL LOSS. THERE WAS ALSO HEAVTY DAMAGE TO THE BUILDING. UPDATED 01/15/2013 *JS

NHTSA ODI 10483755