What 148 owners told NHTSA about the 2011 Lincoln Mkx

LOUD GRADING NOISE FRONT PASSAGE WHEEL

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ELECTRICAL SHORT IN THROTTLE BODY. THE VEHICLE WOULD STOP AT ANYTIME WHILE DRIVING. PULLED OFF STREET AND RE-STARTED. INCIDENT HAPPENED FOUR TIMES.....UPDATED 07/23/15 *BF *TR

NHTSA ODI 10730066

I WAS DRIVING ABOUT 55 TO 60 MPH, JUST OFF HIGHWAY, WHILE MY MKX ALL OF SUDDEN LOST ALL POWER. THE VEHICLE WAS STILL MOVING, HOWEVER, STEPPED ON THE GAS PEDAL, THE CAR WAS NOT GAINING ANY SPEED. I MANAGED TO PULL OVER IMMEDIATELY TO AVOID REAR-ENDED AND SHUT OFF THE ENGINE. AFTER A FEW MINUTES, TRIED TO START THE VEHICLE, IT SOUNDED NOSIER THAN USUAL BUT IT SEEMS WORKED FINE. THE WEATHER CONDITION IS NICE AND SHINY. I WAS ON THE ROAD FOR ABOUT 1.5 HOURS, RUSH HOUR WITH ABOUT 30 MIN BUMPER TO BUMPER. MY MKX IS A 2011 MODEL WITH 51000 MILES. I GOOGLED THIS ISSUE AND FOUND OUT "FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2012-2014 FORD EDGE AND LINCOLN MKX VEHICLES MANUFACTURED SEPTEMBER 2, 2010, TO NOVEMBER 30, 2013. THE FORD RECALL NUMBER IS 14S10" FOR THE SAME PROBLEM I WAS EXPERIENCED. WHY MKX 2011 MODEL IS NOT INCLUDED. *TR

NHTSA ODI 10713234

DOOR AJAR (DRIVER'S SIDE) INDICATOR ILLUMINATES WHEN DOOR IS CLOSED. MULTIPLE OCCURRENCES OF THIS ISSUE ARE DOCUMENTED ON INTERNET. WHEN THIS OCCURS THE FOLLOWING SYSTEMS ARE AFFECTED: * DOOR LOCKS - CANNOT BE LOCKED FROM DRIVER OR PASSENGER AUTOMATIC DOOR LOCK BUTTON. WHEN ATTEMPTED ALL DOOR LOCKS AUTOMATICALLY UNLOCK AGAIN. AUTO LOCKING SAFETY FEATURE IS EFFECTIVELY DISABLED. WORK AROUND IS TO MANUALLY LOCK ALL DOORS. * INTERIOR LIGHTING - DOME LIGHTS (INTERIOR LIGHTING) WILL NOT TURN OFF UNTIL VEHICLE IS MOVING AT 10 MPH OR FASTER WHEN DOOR AJAR ISSUE OCCURS. VISIBILITY WHILE MANEUVERING AT LOW SPEEDS AT NIGHT IS IMPAIRED AND INCREASES POTENTIAL FOR ACCIDENTS IN AREAS SUCH AS PARKING LOTS. NO KNOWN WORKAROUND. ADDITIONALLY, WHEN REMOTELY LOCKING CAR, MARKER LIGHTS AND INTERIOR LIGHTS REMAIN ON, UNKNOWN IF EXCESSIVE BATTERY DRAIN MAY OCCUR. * SECURITY SYSTEM - KEYLESS (TOUCH) LOCKING OF AUTOMOBILE DOES NOT WORK WHEN THIS ISSUE OCCURS. USING REMOTE LOCK ACTIVATES THE ALARM SYSTEM. THIS CAUSES RANDOM FALSE ALARM ACTIVATIONS. SECURITY SYSTEM CANNOT BE USED EFFECTIVELY. WORK AROUND IS TO KEEP CAR UNLOCKED. DUE TO THE NUMBER KNOWN SYSTEMS AFFECTED BY OPEN OR CLOSED STATE OF THE CAR DOORS, IT IS POSSIBLE THAT OTHER SYSTEMS INCLUDING SAFETY SYSTEMS COULD BE AFFECTED BY INTERMITTENT DOOR AJAR SENSOR FAILURE WHILE THE VEHICLE IS IN USE. *TR

NHTSA ODI 10703730

DOOR AJAR (DRIVER'S SIDE) INDICATOR ILLUMINATES WHEN DOOR IS CLOSED. MULTIPLE OCCURRENCES OF THIS ISSUE ARE DOCUMENTED ON INTERNET. WHEN THIS OCCURS THE FOLLOWING SYSTEMS ARE AFFECTED: * DOOR LOCKS - CANNOT BE LOCKED FROM DRIVER OR PASSENGER AUTOMATIC DOOR LOCK BUTTON. WHEN ATTEMPTED ALL DOOR LOCKS AUTOMATICALLY UNLOCK AGAIN. AUTO LOCKING SAFETY FEATURE IS EFFECTIVELY DISABLED. WORK AROUND IS TO MANUALLY LOCK ALL DOORS. * INTERIOR LIGHTING - DOME LIGHTS (INTERIOR LIGHTING) WILL NOT TURN OFF UNTIL VEHICLE IS MOVING AT 10 MPH OR FASTER WHEN DOOR AJAR ISSUE OCCURS. VISIBILITY WHILE MANEUVERING AT LOW SPEEDS AT NIGHT IS IMPAIRED AND INCREASES POTENTIAL FOR ACCIDENTS IN AREAS SUCH AS PARKING LOTS. NO KNOWN WORKAROUND. ADDITIONALLY, WHEN REMOTELY LOCKING CAR, MARKER LIGHTS AND INTERIOR LIGHTS REMAIN ON, UNKNOWN IF EXCESSIVE BATTERY DRAIN MAY OCCUR. * SECURITY SYSTEM - KEYLESS (TOUCH) LOCKING OF AUTOMOBILE DOES NOT WORK WHEN THIS ISSUE OCCURS. USING REMOTE LOCK ACTIVATES THE ALARM SYSTEM. THIS CAUSES RANDOM FALSE ALARM ACTIVATIONS. SECURITY SYSTEM CANNOT BE USED EFFECTIVELY. WORK AROUND IS TO KEEP CAR UNLOCKED. DUE TO THE NUMBER KNOWN SYSTEMS AFFECTED BY OPEN OR CLOSED STATE OF THE CAR DOORS, IT IS POSSIBLE THAT OTHER SYSTEMS INCLUDING SAFETY SYSTEMS COULD BE AFFECTED BY INTERMITTENT DOOR AJAR SENSOR FAILURE WHILE THE VEHICLE IS IN USE. *TR

NHTSA ODI 10654514

THIS IS THE SECOND OF 3 INCIDENTS WITH THIS VEHICLE. ON THIS OCCASION I WAS ACCELERATING ONTO THE EXPRESSWAY. I WAS ON THE ENTRANCE RAMP TRAVELING 55 MPH, WHEN THIS VEHICLE LOST ALL POWER FOR THE SECOND TIME IN 6 MONTHS. I WAS ABLE TO MANEUVER TO THE RIGHT HAND SIDE OF THE RAMP (WITH NO POWER STEERING) AND COME TO A STOP. ON THIS OCCASION I WAS CLOSE TO BEING REAR ENDED. THE CAR DID START BACK UP AND I RETURNED HOME AND CONTACTED THE LINCOLN DEALERSHIP. THE VEHICLE WENT IN FOR SERVICING AND AGAIN THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE MECHANIC SUGGESTED THAT I NEVER ALLOW MY VEHICLE TO GET BELOW 1/2 TANK BEFORE FILLING WITH GAS. *TR

NHTSA ODI 10641085

THIS IS THE FIRST OF THREE INCIDENTS WITH THIS VEHICLE. ON THIS OCCASION I WAS TRAVELING DOWNHILL APPROXIMATELY 35 MPH, ONE BLOCK FROM MY HOME AND THE ENGINE STALLED. I LOST ALL POWER AND COASTED TO A STOP. THE CAR DID START BACK UP AND I RESUMED MY TRAVEL. THE CAR WAS IMMEDIATELY TAKEN TO THE DEALER AND THE PROBLEM WAS CHECKED OUT. THE CAR WAS RETURNED TO ME THE NEXT DAY. THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM OR GIVE ANY EXPLANATION. *TR

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THIS IS THE THIRD OF THREE INCIDENTS WITH THIS VEHICLE. ON THIS OCCASION I WAS TRAVELING 70 MPH IN THE FAST LANE OF THE EXPRESSWAY, WHEN THE ENGINE FAILED FOR THE THIRD TIME IN 1 YEAR. ON THIS OCCASION THE WRENCH SYMBOL CAME ON THE DASHBOARD. ACCORDING THE VEHICLE'S MANUAL THIS IS AN INDICATION OF A POWERTRAIN PROBLEM. THIS WAS THE CLOSEST THAT I CAME TO HAVING AN ACCIDENT. THERE WAS ONLY ABOUT 1000 FEET TO THE LEFT ON THE FAST LANE TO STOP THE VEHICLE WITHOUT HITTING THE GUARD RAIL. THE VEHICLE HAS BEEN AT THE DEALERSHIP FOR 5 DAYS. WE WERE CALLED THE DAY AFTER WE DROPPED THE CAR OFF FOR SERVICING. AGAIN THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM AND WANTED TO RETURN THE VEHICLE TO US WITHOUT RESOLVING THE PROBLEM. I INFORMED LINCOLN THAT I WOULD NOT TAKE THE CAR BACK UNTIL IT WAS SAFE TO DRIVE. WE ARE CURRENTLY WORKING WITH LINCOLN TO SEE WHAT CAN BE DONE. *TR

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ORIGINAL SCREEN WAS CRACKED-UNIT WOULD NOT WORK - LINCOLN REPLACED UNIT. APPROXIMATELY 3 WEEKS AGO AFTER LAST UPDATE FROM FORD, THE UNIT WAS NOT WORKING PROPERLY-COULDN'T USE NAVIGATION BECAUSE IT WOULDN'T TAKE ADDRESSES AND OTHER MINOR ISSUES -WE CALLED AND FORD TRIED TO RESET IT TWICE - DIDN'T WORK. TOOK CAR IN TO FORD LAND-LAKEWOOD, CO. THEY TESTED AND AGAIN TRIED TO RESET - NO LUCK - FINALLY AFTER HAVING THE CAR ALL DAY, THEY WERE AUTHORIZED TO REPLACE UNIT AGAIN. GOT CAR BACK AND WITHIN THE SAME WEEK, THE UNIT STARTED ACTING UP AGAIN - BLANK SCREEN, DELAYED TIME TO COME UP, ALWAYS SAID "PERFORMING SCHEDULED SYSTEM MAINTENANCE", MOST OF TIME BACK-UP SCREEN WOULD NOT COME UP UNTIL WAY AFTER WE HAD BACKED UP AND LEFT; HAD TROUBLE WITH ADDRESSES; ON 11/2 AFTER OUR LAST STOP, SYSTEM DID NOT COME UP AT ALL. TOOK CAR TO DEALERSHIP 11/4 - HAVE HAD IT ALL DAY TESTING IT-THEY DON'T KNOW WHAT IS WRONG WITH IT-NO CALL, NO NOTHING, LINCOLN FORD NEEDS TO GET THEIR ACT TOGETHER AND GET AN ENTIRELY NEW SYSTEM OR LEARN HOW TO FIX THE OLD ONE. THINKING ABOUT TRADING VEHICLE FOR TOYOTA, LEXUS,BUICK OR CADILLAC. TIRED OF THE PROBLEM. NOT A SAFETY ISSUE PER SE BUT IT IS IRRITATING. NOTE-THIS PROBLEM HAS BEEN IN THE NEWSPAPERS NATIONWIDE. I AM SURPRISED THAT THEY HAVEN'T GOTTEN A BETTER SYSTEM. I KNOW MANY OTHER PEOPLE MUST BE HAVING THE SAME PROBLEM OR, DID WE GET A LEMON. *TR

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VEHICLE EXPERIENCED SUDDEN AND COMPLETE ENGINE STALL AT APPROXIMATELY 45 MPH. LOST POWER STEERING, BRAKES, AND CONTROL OF VEHICLE BECAME EXTREMELY DIFFICULT. AFTER BRING VEHICLE TO SAFE STOP ON SHOULDER, IT RESTARTED. *TR

NHTSA ODI 10535299

TRIED TO TAP THE BRAKES TO TAKE THE CRUISE CONTROL OFF AND IT WOULDN'T DISENGAGE. TAPPED HARDER AND THEN STOMPED ON THE BRAKE TO RELEASE IT AND STOP FROM HITTING THE CAR IN FRONT OF ME. AFTER THAT, IT WAS VERY HARD TO MAKE THE BRAKES WORK. TOOK IT A FORD DEALER WHILE IT WAS STILL UNDER WARRANTY AND THEY CLAIMED THEY COULDN'T DUPLICATE IT. FINALLY TOOK IT TO A LINCOLN DEALER AFTER THE 50K MILE WARRANTY EXPIRED AND THEY MADE ME PAY FOR A NEW BRAKE BOOSTER. NOW THE CAR WON'T START EVERYTIME BECAUSE IT SAYS THE BRAKE ISN'T DEPRESSED, BUT OF COURSE, IT WAS! *TR

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TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH AND DECELERATING, THE VEHICLE VIBRATED EXCESSIVELY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE ROTORS NEEDED TO BE REPLACED. ONLY THE REAR ROTORS WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10496104

RADIO AND AC SETTINGS CHANGE EVERY TIME THE CAR IS RESTARTED. CAN NOT MAKE A CALL USING THE VOICE COMMAND SYSTEM. CALL WILL NOT ROUTE THROUGH THE CAR'S SPEAKERS. STEREO WILL NOT COME BACK ON AFTER A CALL. STEREO FREEZES UP AND SHOWS THAT IT IS ON SIRIUS, BUT IS REALLY ON AN FM STATION. STEREO STAYS ON WHEN THE CAR IS TURNED OFF AND DOOR IS OPENED. SYNC SCREEN BLANKS OUT AND STAYS OFF. PERFORMS "SYSTEM MAINTENANCE" FREQUENTLY. SAYS THAT THE NAVIGATION CARD IS FAULTY. BACK UP CAMERA DOES NOT COME ON, BUT SYSTEM SAYS IT IS FUNCTIONING. HAS BEEN TAKEN TO THE DEALERSHIP TWICE FOR REPAIRS. THEY HAVE PERFORMED A RESET BOTH TIMES WHICH TEMPORARILY RESTORES FUNCTION. WAS TOLD THAT NOTHING FURTHER COULD BE DONE UNLESS LINCOLN CAME OUT WITH AN UPDATE. *TR

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TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT WHILE STOPPED, THE VEHICLE MOMENTARILY SURGED FORWARD BEFORE STOPPING ON ITS OWN. APPROXIMATELY TEN DAYS LATER, THE DRIVER WAS ATTEMPTING TO PARK AND THE VEHICLE SURGED FORWARD UNTIL IT CRASHED INTO A BUS SHELTER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.

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TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE THEN COASTED TO THE SIDE OF THE ROAD. IN ADDITION, THE GPS NAVIGATION SYSTEM FAILED TO OPERATE CORRECTLY. THE ENGINE RESTARTED AND THE CONTACT WAS ABLE TO RESUME AS NORMAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE COMPUTER CONTROL MODULE WAS UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

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TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE SYNC PROGRAM WAS DEFECTIVE. THE CONTACT MENTIONED THAT ONCE THE FAILURE OCCURRED THE NAVIGATION SYSTEM, TEMPERATURE GAUGES AND REARVIEW CAMERA WOULD SPORADICALLY FAIL OR ACTIVATE WITHOUT WARNINGS. IN ADDITION, THE CONTACT STATED THAT THE SYSTEM WOULD NOT RECOGNIZE THE KEY FOB AND THE VEHICLE WOULD NOT TURN START. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SYNC PROGRAM WAS DEFECTIVE BUT THEY WERE UNABLE TO COME UP WITH A FEASIBLE REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15 AND THE CURRENT MILEAGE WAS 2,000. UPDATED 9/27/11 *CN THE LOW PRESSURE OIL LIGHT ILLUMINATED AND THE SYNC SYSTEM LOCKED UP. THE CONSUMER STATED THE PROBLEM HAPPENED SPORADICALLY. UPDATED 10/07/11

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TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THE VEHICLE WAS EXPERIENCING MULTIPLE FAILURES. THE FIRST FAILURE WAS BOTH THE HEAT AND AIR-CONDITIONING UNIT ACTIVATED AT THE SAME TIME, DESPITE BOTH UNITS BEING TURNED OFF. THE SECOND FAILURE WAS INACCURATE READINGS FROM THE ELECTRICAL METERS AND GAUGES ALONG THE INSTRUMENT PANEL. THE FINAL FAILURE WAS WHILE TRAVELING AT LOW SPEEDS THE VEHICLE FAILED TO ACCELERATE PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 535 AND THE CURRENT MILEAGE WAS 800.

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AFTER PURCHASINNG MY VEHICLE, I NOTICED A DISTINCT HARD OBJECT JUST UNDER THE SEATING SURFACE. AT FIRST I THOUGHT IT WAS A SEAT ADJUSTMENT SUCH AS A LUMBAR SUPPORT ON THE SEAT BOTTOM, BUT THAT IS NOT THE CASE. I WAS, AND STILL AM, SITTING DIRECTLY ON THE MOTOR CONTROLS FOR THE SEAT. I CONTACTED THE DEALER WHERE I BOUGHT IT TWICE ABOUT THE PROBLEM AND WAS TOLD TO TAKE IT TO A DEALER HERE IN FLORIDA WHERE I WORK. I TOOK IT TO A LINCOLN DEALER IN WEST PALM BEACH. THE SERVICE REP. FELT THE SEAT AND IMMEDIATELY TOLD ME THAT THERE WAS A PROBLEM WITH THE MANUFACTURING OF THE SEAT. HE ASKED ME TO LEAVE THE VEHICLE AND THEY WOULD FIX THE SEAT THE FOLLOWING DAY BY INSTALLING SOME ADDITIONAL PADDING. I TOOK A RENTAL CAR PROVIDED BY THEM BACK TO MY APARTMENT. I WAS CONTACTED THE FOLLOWING DAY BY THE SAME DEALER REP. AND WAS TOLD THAT SINCE THERE WERE NO PREVIOUS SIMILAR COMPLAINTS THAT THEY COULD NOT MAKE THE REPAIRS. I THEN CONTACTED LINCOLN'S CUSTOMER CARE SERVICE TEAM AND WAS TOLD THAT I WOULD BE CONTACTED SHORTLY BY A CUSTOMER CARE SPECIALIST, WHICH I WAS THE FOLLOWING DAY. I WAS TOLD THAT THIS NONCONFORMITY WAS A PART OF THE DESIGN OF THE SEATS AND THAT HE WAS CLOSING THE FILE. *TR

NHTSA ODI 10406243

WHEN DRIVING DOWN THE HIGHWAY, THE SYNC SCREEN GOES COMPLETELY BLANK. AT THIS POINT I HAVE NO ACCESS TO HEAT, A/C, DEFROSTER, RADIO, OR BACKUP CAMERA. ON OCCASION THE SCREEN HAS BEEN BLANK FOR UP TO ONE HUNDRED MILES. I DON'T WORRY ABOUT THE DEFROSTER IN THE SUMMER BUT IN THE WINTER THIS IS A DEFINITE SAFETY CONCERN. NOT HAVING THE BACKUP CAMERA IS RISKY FOR THERE MAY BE SMALL CHILDREN BEHIND THE VEHICLE. I'VE BEEN IN CONTACT WITH FORD MOTOR COMPANY. THEY TELL ME THERE ENGINEERING DEPARTMENT IS WORKING ON A FIX BUT THERE IS NO ETA NOR DO THEY HAVE ANY IDEA WHEN OF IF THEY CAN FIX IT. THE CONSUMER WANTED TO INCLUDE THE FILE NUMBER ASSIGNED TO HER BY FORD MOTOR COMPANY. COMPLAINT # 441951441

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TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT HE BEGAN TO SMELL A STRONG ODOR OF GASOLINE WHILE DRIVING AND THE VEHICLE WAS IMMEDIATELY TOWED TO THE DEALER. THE TOW COMPANY DETECTED A LEAK IN THE ENGINE. THE CONTACT STATED THAT THE FAILURE MOSTLY OCCURRED WHEN THE ENGINE WAS HOT. THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 2,900. UPDATED 5/9/11 *CN THE DEALER REPLACED A LEAKING FUEL LINE. UPDATED 05/23/11

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TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT WHEN ACTIVATING THE TURN SIGNALS, THE RADIO VOLUME WOULD INDEPENDENTLY INCREASE. IN ADDITION, THE CONTACT STATED THAT WHEN THE TURN SIGNALS WERE ACTIVATED THEY WOULD NOT OPERATE AND ONCE THEY BECAME OPERABLE, THEY WOULD NOT DISENGAGE. THE CONTACT STATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN REPLACED A MODULE AND PROVIDED UPDATES. THE CONTACT WAS NOT ABLE TO SPECIFY THE EXACT REPAIRS HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 500.

NHTSA ODI 10392385

MY LEASED CAR FROM VARSITY LINCOLN MERCURY IS SIX WEEKS OLD, MKZ 2011. PART OF THE PRICE NEGOTIATION WAS THAT THE TIRES WOULD BE INCLUDED IF THEY FAILED. TIRES ARE NOT USUALLY INCLUDED BUT MY SALESPERSON KEPT STRONG-ARMING ME TO "INSURE THE TIRES" AND THIS WAS A RED FLAG SO I KEPT REFUSING AND SUGGESTED I WOULD GO ELSEWHERE. ON FRIDAY, DEC. 10,2011, I CAME OUT FROM THE GROCERY AND MY TIRE WAS FLAT. I CALLED MY SALESPERSON WHO LAUGHED AND SAID I WAS UNLUCKY. SHE GAVE ME A NUMBER TO CALL FOR ROAD REPAIR. WITHIN 40 MINUTES HE ARRIVED AND HAD MY SPARE ON. HE SAID NO NAIL, AND IT COULD BE REPAIRED..FOR SURE. BUT, THE NEXT MORNING AT THE DEALERSHIP, I WAS TOLD I NEEDED A NEW TIRE AND IF IT WAS HIM, HE WOULD INSURE THE TIRES. $338.45 LATER I LEFT!! WAS IT BECAUSE I AM AN ELDERLY WOMAN? WHAT HAPPENED TO THEIR PROMISES?? I CALLED MY SALESPERSON WHO SAID REMINDED ME THAT I WAS PAYING 200 DOLLARS LESS ON MY LEASE MONTHLY WITH THEM THAN WITH MY ACURA.? SHE ALSO SAID THAT THE SHE CHECKED AND THE TIRE WAS SLASHED!!!!!! NO WAY!!!! MY SALESPERSON SAID THE 338.45 INCLUDED NINETY DOLLARS FOR INSURANCE ON THE TIRES . THE SALESPERSON ALSO REMINDED ME THAT FROM CONSTRUCTION THERE WAS DEBRIS ON THE ROAD. HER TIRE HAD A SIMILAR PROBLEM THE WEEK BEFORE. I THOUGHT TIRES WWW MADE FOR REASONABLE WEAR ON ROADS. *TR

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THE SIRIUS TRAVEL LINK (THRU MYLINCOLN TOUCH) DOES NOT WORK AND HAS NOT WORKED FROM DAY 1 OF PICKING UP THE SUV ON 9/27/10. AT FIRST LINCOLN WOULD NOT ADMIT ANY ISSUES BUT NOW THEY FINALLY DO BUT DO NOT SAY WHEN A FIX WILL BE AVAILABLE. I SHOULD HAVE BEEN TOLD THAT OPTION WAS NOT WORKING BEFORE THEY HAD ME SIGN A LEASE FOR THE CAR. ALOT OF US ARE PAYING FOR SOMETHING THAT DOES NOT WORK AND DO NOT KNOW IF IT EVER WILL. *TR

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