What 148 owners told NHTSA about the 2011 Lincoln Mkx

NAVIGATION NO LONGER WORKING- THEY ARE REQUIRING ME TO PURCHASE NEW SD MAPPING SYSTEM. THIS SHOULD BE ILLEGAL- HOW CAN THEY MAKE ME SPEND MORE MONEY ON A NEW MAPPING SYSTEM WHEN THE NAVIGATION IS WORKING? IT'S A WAY TO MAKE ME SPEND UNNECESSARY MONEY. I DO NOT MIND HAVING OUTDATED MAPS. ALSO THE BACKUP CAMERA IS NO LONGER WORKING, IT IS NOT THAT OLD OF A VEHICLE. I HAVE OLDER IPHONES WITH CAMERA'S WORKING.

NHTSA ODI 11047452

THE ABS HYDRAULIC UNIT MODULE HAS GONE OUT IN MY VEHICLE. THE MODULE CONTROLS THE ABS BREAKING SYSTEM. AS OF TODAY 10/18/17, THE ABS BREAKS ARE NOT WORKING ON MY VEHICLE. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY SAID IT WOULD $1,000 TO REPLACE THE MODULE. LINCOLN WILL NOT STAND BEHIND THE SAFETY OF THEIR CUSTOMERS OR THEIR VEHICLES AND FIX THIS SAFETY PROBLEM. RECALLS ON THIS SAME MODULE HAVE BEEN DONE ON THE FORD EDGE, WHICH IS THE SAME VEHICLE. HOWEVER, LINCOLN SAYS THAT RECALL WAS VIN SPECIFIC AND DOES NOT APPLY TO THE MKX. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY THE NHTSA.

NHTSA ODI 11034409

WHILE DRIVING 40 MPH, MY VEHICLE STALLED OUT, POWER WENT OUT, LIGHTS, POWER STEERING AND BRAKES. I HAD TO PULL TO THE SIDE OF THE ROAD AND PUT MY VEHICLE IN PARK TO RESTART IT. I WAS DRIVING IN A BUSY AREA AT NIGHT, NO HEADLIGHTS, VERY DIFFICULT TO CONTROL, MY CAR WAS SLOWING DOWN DUE TO NO POWER.

NHTSA ODI 11033959

DOOR AJAR SENSOR HAS STOPPED WORKING CORRECTLY. IT WORKS INTERMITTENTLY. WHEN IT DOES NOT WORK THE DOOR DOES NOT LOCK AUTOMATICALLY AND WHEN ELECTRIC DOOR LOCK ARE ACTIVATED, THE DOOR UNLOCKS.

NHTSA ODI 11032797

EVEN WITH METICULOUS MAINTENANCE MY MKX ENGINE CATASTROPHICALLY FAILED. THE DEALERSHIP SAID THE OIL AND WATER MIXED AND IT WAS IN NO WAY CAUSED BY US. THEY ARE WANTING ME TO PAY $7000.00 TO REPLACE THE ENGINE. WE FOLLOWED MANUFACTURERS RECOMMENDATIONS FOR SERVICE AND PREVENTIVE MAINTENANCE. I BELIEVE LINCOLN SHOULD COVER THIS AS THIS WAS NO FAULT OF US AS THE OWNERS. WE ARE THE ORIGINAL OWNERS AND PURCHASED IT BRAND NEW. MY WIFE WAS DRIVING TO BEND, OR FROM PRINEVILLE, OR ON THE HIGHWAY AND THE VEHICLE LOST POWER AND THEN DIED. SHE WAS STRANDED ON THE ROADSIDE WITH NO CELL SERVICE.

NHTSA ODI 11022399

THE 8 INCH TOUCH SCREEN HAS GONE BLANK. CAN NOT ACCESS PHONE, AUDIO, TEMP. OR NAVIGATION SCREENS. THIS OCCURED UPON STARTING VEHICLE.

NHTSA ODI 10993509

THE DRIVERS DOOR AJAR WARNING IS ACTIVATED EVEN THO THE DOOR IS FULLY CLOSED. I CANNOT LOCK THE DOORS WHILE DRIVING BECAUSE THE SENSOR THINKS THE DOOR IS AJAR. EVEN WHEN I TRY TO LOCK THE DOORS, THE VEHICLE AUTOMATICALLY UNLOCKS ALL DOORS AS SOON AS THE CAR IS IN MOTION.

NHTSA ODI 10993113

DOOR DRIVERS SIDE AJAR LATCH ISSUE: EVEN WHEN THE DOOR IS CLOSED THE VEHICLE STILL SAYS THE DOOR IS AJAR. THIS HAS BEEN FIXED FOUR TIMES SINCE I HAVE HAD THE CAR.

NHTSA ODI 10981736

DOOR AJAR WARNING - I HAVE HAD TO REPLACE BOTH MY DRIVER'S DOOR LATCH AND THE LEFT REAR DOOR LATCH IN THE PAST 4 MONTHS. WHEN THE LEFT REAR DOOR AJAR WARNING LIGHT CAME ON INTERIOR LIGHTS WOULD STAY ON OR THE SECURITY ALARM WOULD GO OFF AT RANDOM TIMES OF THE DAY OR NIGHT. I REPLACED THE DOOR LATCH PROBLEM SOLVED. THEN THE DOOR AJAR WARNING FOR THE DRIVERS DOOR STARTED COMING ON EARLIER THE MONTH AT RANDOM TIMES. WHEN DRIVER SIDE DOOR AJAR WARNING LIGHT COMES ON, THE DOOR LOCKS DO NOT WORK. I CAN TRY TO LOCK THEM AND THEY WILL LOCK AND THEN 2 SECONDS LATER THEY UNLOCK. THIS IS A BIG SAFETY ISSUE AS WELL AS A SECURITY ISSUE. I KNEW THE FIX WAS TO REPLACE THE DOOR LATCH WHICH I DID. THE PROBLEM FOR NOW HAS GONE AWAY. I CANNOT AFFORD TO KEEP REPLACING DOOR LATCHES ON THIS VEHICLE. I CALLED LINCOLN / FORD AND COMPLAINED TO THEM ABOUT IT AND THEY SAID THAT IT IS NOTHING THEY COULD DO ABOUT IT.

NHTSA ODI 10946952

TL* THE CONTACT OWNS A 2011 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 10 MPH OVER A POTHOLE, THE BRAKES FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10939653

PROBLEMS WITH THE ELECTRONIC THROTTLE BODY (ETB). WHEN DRIVING, THERE IS AN EXTREME, SUDDEN AND DANGEROUS LOSS OF POWER. AT THE SAME TIME, FORD'S INFAMOUS "WRENCH WARNING LIGHT' FOR THIS PROBLEM COMES ON AND THE CAR ENTERS INTO THE 'LIMP HOME MODE'. THIS IS THE SAME PROBLEM THAT FORD / LINCOLN IS HAVING IN WHICH THE NHTSA HAD OPENED AN INVESTIGATION IN FEB. 2013 AFTER THOUSANDS OF FORD / LINCOLN OWNERS COMPLAINED OF THE SAME ISSUE I AM CURRENTLY HAVING, THEN CLOSED IT AFTER FORD AGREED TO 'FIX 1,600,000 CARS THAT "LIMPED HOME"'. MY RESEARCH SHOWS THAT FORD CLAIMS THAT CUSTOMER SATISFACTION PROGRAM 16B23 HAS BEEN ISSUED. HOWEVER, WHEN I CONTACTED LINCOLN HQ, THEY STATED THAT SINCE NHTSA HAS CLOSED THIS INVESTIGATION, THEY ARE NOT WILLING TO INCLUDE MY VIN WITH THIS REPORTED PROBLEM. THIS PROBLEM IS GETTING WORSE AS WELL. IT HAS HAPPENED 5 TIMES NOW AND EVERY TIME, I HAVE TO PULL OFF TO THE SIDE OF THE ROAD AND SHUT THE VEHICLE OFF. I CALLED THE LINCOLN DEALERSHIP WHERE THE VEHICLE WAS PURCHASED AND THE SERVICE MANAGER WAS WELL AWARE OF THE PROBLEM AND STATED THAT HE FIXES THESE 'ALL THE TIME' AT $160.00 FOR THE PART, AND $400.00 FOR THE LABOR. PLEASE REOPEN THE NHTSA INVESTIGATION / CASE TO INCLUDE MY VIN IN THIS 'RECALL' OR WHATEVER FORD WANTS TO CALL IT. *TR

NHTSA ODI 10937042

DRIVER SIDE DOOR AJAR SENSOR COMES ON FREQUENTLY. INTERIOR LIGHT STAYS ON WHEN THIS HAPPENS, MAKING IT DIFFICULT TO DRIVE AT NIGHT. SOMETIMES IT CAUSES THE ALARM TO GO OFF DURING THE NIGHT, WHICH IS AGGRIVATING. SUCH A NICE CAR BUT THIS IS AN EMBARRASSING PROBLEM. I JUST BOUGHT THIS CAR USED BUT THE OWNER SAID SHE HAS HAD THIS PROBLEM SEVERAL TIMES BEFORE.

NHTSA ODI 10926642

2011 LINCOLN MKX - PROBLEM - INTERMITTENT "DRIVER DOOR AJAR" WARNING SHOWN ON INSTRUMENT CLUSTER - CAUSE DOME LIGHTS TO ILLUMINATE, AND REPEATED DOOR CLOSING ATTEMPTS TO END "DOOR A JAR" WARNING. WARNING HAPPENS WHEN STATIONARY AND / OR IN MOTION, RESULTING IN AN UNPLANNED STOP. IF DIVING WITH "DOOR AJAR" WARNING, DOORS WILL NOT STAY LOCKED, QUESTIONING IF DOORS ARE REALLY CLOSED. *TR

NHTSA ODI 10924157

UNINTENDED ACCELERATOR FIRST HAPPENED APPROXIMATELY 18 MONTHS AGO. I TOOK MY VEHICLE TO A FORD DEALER TO HAVE A BRAKE RECALL DONE AND TOLD THEM THAT I WENT TO STOP AT A RED LIGHT AND SOMETHING MADE THE ACCELERATOR STICK FORCING ME TO JUMP A CURB AND RUN AT A HIGH SPEED THROUGH AN EMPTY LOT IN FRONT OF OUR LIBRARY AND THEN BACK OVER ANOTHER CURB AND OUT ONTO ANOTHER ROAD. I PUT BOTH FEET ON THE BRAKE AND KEPT PUSHING; IT FINALLY STOPPED. THE SERVICE DEPARTMENT TOLD ME THEY DID A DIAGNOSTIC TEST ON THE CAR AND THEY COULD NOT FIND NOTHING WRONG WITH IT. ON JULY 18, 2016 I WAS PULLING INTO A PARKING SPOT AND AS I TOOK MY FOOT OFF THE ACCELERATOR TO BRAKE AGAIN MY VEHICLE ACCELERATED BY ITSELF FORCING THE CAR TO JUMP THE CURB AND PLOW INTO A 4-FOOT HEDGE. THE CAR STOPPED ON TOP OF THE HEDGES. I AM ATTACHING A PICTURE. HAD THE CAR NOT BEEN STOPPED BY THE HEDGE ' THERE WAS AN EIGHT LANE ROAD IN FRONT OF MY CAR AND I DARE NOT THINK ABOUT WHAT WOULD HAVE HAPPENED HAD THE CAR GONE STRAIGHT INTO TRAFFIC. I DO NOT KNOW WHAT COMPONENT OR SYSTEM CREATED THIS UNSAFE RISK.

NHTSA ODI 10888016

THE DOOR AJAR LIGHT STAYS ON FOR THE DRIVERS SIDE DOOR EVEN WHEN ALL DOORS ARE CLOSED. THIS PROBLEM IS A SAFETY ISSUE BECAUSE IT DOESN'T ALLOW ME TO LOCK MY DOORS WHILE DRIVING. NOR CAN I ACCESS MY KEYLESS ENTRY OR DOOR LOCK. THIS SEEMS TO BE A COMMON PROBLEM AND GROSS NEGLIGENCE. THIS IS A POTENTIAL LAW SUIT AND VICTIM OF A CRIME.

NHTSA ODI 10884173

WHILE DRIVING ABOUT 55 MPH ON THE HIGHWAY MY CAR SUDDENLY STOPPED. THE ENGINE WAS STILL ON BUT I HAD NO CONTROL EXCEPT TO COAST TO THE SIDE OF THE ROAD. A SIGN THAT SAID AWD FAILED APPEARED. I TURNED IT OFF AND RESTARTED IT AND DROVE HOME. WE TOOK IT TO THE FORD GARAGE. THEY HAD NO IDEA WHAT WAS WRONG SINCE THERE WAS NO "CODE". WE TOOK IT HOME AFTER ABOUT A WEEK. IN LESS THAN A WEEK MY HUSBAND WAS DRIVING HOME FROM WORK AND THE SAME THING HAPPENED TO HIM. AFTER THE FORD GARAGE HAD IT FOR ABOUT 3 WEEKS THEY CALLED AND SAID THEY WERE GOING TO REPLACE THE THROTTLE BODY. MY HUSBAND SAID THAT IS A DESIGN FLAW AND LINCOLN'S PROBLEM. THEY DIDN'T WANT TO CALL SO GAVE US THE PHONE NUMBER AND MY HUSBAND CALLED. THEIR RESPONSE WAS THINGS FAIL IN CARS. MY HUSBAND SAID CARS SHOULDN'T QUIT WORKING WHILE YOU ARE DRIVING DOWN THE HIGHWAY. NEXT DAY LINCOLN REP SAID THEY WOULD PAY $250 TOWARD THE REPAIR. WE NOW HAVE POSSESSION OF THE CAR BUT NO IDEA IF THE PROBLEM IS FIXED OR NOT AS OF YET. (NOT SURE OF EXACT DATES. BUT IT WAS IN MAY AND/OR JUNE OF 2016)

NHTSA ODI 10882194

TWO OF THE DOORS SHOW AN UNLOCKED ALARM, EVEN THOUGH THE DOORS ARE FULLY CLOSED. THIS PREVENTS THE DOORS FROM BEING LOCKED, AND THE LIGHTS TO REMAIN ON. I CANNOT SET THE CAR'S ALARM AS IT WILL SET ITSELF OFF.

NHTSA ODI 10881913

THE DRIVER SIDE DOOR AJAR SENSOR IS MALFUNCTIONING AUSING THE LIGHTS TO REMAIN ON WHILE DRIVING. THIS PROBLEM HAS PROGRESSIVELY GOTTEN WORSE TO THE POINT THE INTERIOR LIGHTS STAY ON ALL THE TIME WHICH IS A DRIVING HAZARD AT NIGHT. THIS IS A COMMON PROBLEM WITH THE MKX AS IT IS ALL OVER THE INTERNET. FORD HAS A BULLETIN OUT HOWEVER WILL NOT COVER COST OF REPLACEMENT.

NHTSA ODI 10863562

THE DOOR AJAR SENSOR IS MALFUNCTIONING AUSING THE LIGHTS TO REMAIN ON WHILE DRIVING. THIS PROBLEM HAS PROGRESSIVELY GOTTEN WORSE TO THE POINT THE INTERIOR LIGHTS STAY ON ALL THE TIME WHICH IS A DRIVING HAZARD AT NIGHT. THIS IS A COMMON PROBLEM WITH THE FORD EDGE AND MKX AS IT IS ALL OVER THE INTERNET. FORD HAS A BULLETIN OUT HOWEVER WILL NOT COVER COST OF REPLACEMENT.

NHTSA ODI 10850494

DOOR AJAR LIGHT STAYS ON. THE DOORS DON'T LOCK, DOME LIGHT STAYS ON, AND THE ALARM GOES OFF MULTIPLE TIMES DURING THE NIGHT. THESE THINGS ALL CAUSE MULTIPLE PROBLEMS. AT NIGHT WITH THE DOME LIGHT ON IT IS DISTRACTING AND LOWERS VISIBILITY. MY BATTERY HAS RAN DOWN MULTIPLE TIMES.

NHTSA ODI 10822383

MY 2011 LINCOLN MKX SUDDENLY SHUT OFF WHEN DRIVING OFF THE EXPRESSWAY. THE ENGINE SUDDENLY TURNED OFF, GIVING ME A WRENCH TOOL ON THE DASH BOARD. LUCKILY HAD JUST GOTTEN OFF THE EXPRESSWAY AND WAS ABLE TO MOVE OFF THE FRONTAGE INTO A STORE. I WAS ABLE TO TURN IT BACK ON BUT TURNED OFF ON ME LIKE 3 MORE TIMES. WHEN I TOOK IT IN TO MY DEALERSHIP RIGHT THE NEXT DAY THEY COULDN'T FIND OUT WHAT WAS WRONG WITH IT. SO I TOOK I TOOK IT HOME THEN STARTED NOTICING THAT MY TRUCK FELT LIKE IT WAS GOING TO TURN OFF SUDDENLY. TOOK IT TO DEALERSHIP AGAIN AND THEY TOLD ME THAT IT SOUND IT LIKE IT WAS THE THROTTLE BODY, CAUSED BY A LEAK IN OIL. THEY CHANGED IT OUT AND MY TRUCK WORKS GOOD NOW. DOESN'T FEEL LIKE ITS GOING TO TURN OFF ALL OF A SUDDEN.

NHTSA ODI 10820609

THIS VEHICLE HAS BEEN PRODUCING A STRONG EXHAUST/BURNING/SULFUR SMELL IN THE CABIN WHILE USING THE CLIMATE CONTROL SYSTEM/RECIRCULATOR. THERE IS A TECHNICAL SERVICE BULLETIN OUT FOR THIS EXACT PROBLEM THAT STATES UNDER CERTAIN CONDITIONS EXHAUST FUMES CAN BE PULLED BACK INTO THE CABIN WHEN USING THE CLIMATE CONTROLS. I TOOK THE VEHICLE TO THE DEALERSHIP AND PAID $105.00 FOR THEM TO TELL ME EXACTLY WHAT I ALREADY KNOW. I WOULD LIKE TO KNOW WHAT THEY DID TO PINPOINT THIS SPECIFIC PROBLEM. THEY TOLD ME TSB IS NOT PAID FOR BY FORD. THEY QUOTED ME $500-600 TO FIX THE PROBLEM FOLLOWING THE TSB. MY WIFE AND KIDS ARE IN THIS VEHICLE 95% OF THE TIME AND HAVE COMPLAINED TO ME ABOUT THE NAUSEATING SMELL. NOT TO MENTION EXHAUST FUMES CONTAIN CARBON MONOXIDE! THE DEALERSHIP SAID THE REAR BUMPER NEEDS TO BE PULLED OFF AND NUMEROUS AREAS OF THE BODY SEALED WHERE FUMES ARE GETTING IN. WHY THIS ISN'T A FULL RECALL FROM FORD IS BEYOND ME. EXHAUST FUMES ENTERING THE CABIN MAKING PEOPLE FEEL SICK AND FORD KNOWS ABOUT THIS ISSUE SHOULD BE A FULL RECALL IN MY OPINION. OR AT LEAST COVER THIS REPAIR FOR THE PEOPLE THAT HAVE THIS PROBLEM. NOT SURE WHAT MY NEXT STEP WILL BE, BUT I CAN'T SPEND $500-$600 RIGHT NOW. I HOPE NHTSA RESEARCHES THIS PROBLEM IF THEY HAVEN'T ALREADY.

NHTSA ODI 10809901

TL* THE CONTACT OWNS A 2011 LINCOLN MKX. WHILE PARKING THE VEHICLE, THE LOW COOLANT LEVEL WARNING LIGHT ILLUMINATED AND THE VEHICLE STARTED TO SMOKE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE MODULE, WHICH CONTROLLED THE COOLING SYSTEM, FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

NHTSA ODI 10762095

ROOF HATCH AND WINDOWS OPEN WITH NOBODY IN CAR. HEATER GOES TO FULL HEAT UPON STARTING VEHICLE. RELATES TO TECHNICAL BULLETIN ISSUED REGARDING LEAKAGE IN ASSEMBLY BUT WE HAVE BEEN ADVISED CORRECTION IS NOT COVERED BY WARRANTY EVEN THOUGH SERVICE BULLETIN STATES IT SHOULD BE COVERED UNDER WARRANTY. CAN YOU HELP US CORRECT THIS DEFICIENCY? THANK YOU FOR YOUR PROMPT RESPONSE TO THIS ISSUE. *TR

NHTSA ODI 10746941

AS I WAS GOING TO PULL OUT OF A PARALLEL PARKING SPOT, THE CAR IMMEDIATELY STALLED AND LOST ALL POWER WHILE IN DRIVE. I PLACED THE CAR IN PARK AND ATTEMPTED TO TURN THE CAR BACK ON. THE CAR TURNED BACK ON THEN AS I WAS ABOUT TO LEAVE THE PARKING SPOT AGAIN IT SHUT OFF IMMEDIATELY AS I PRESSED THE ACCELERATION. THIS IS VERY DANGEROUS AND LEFT ME OUT IN THE MIDDLE OF THE STREET WITH ON COMING TRAFFIC. *TR

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