What 54 owners told NHTSA about the 2011 Lexus RX 350h

SOME HOW THE OIL WAS LEAKING ,I DON T KNOW WHY?LUCKY ME I WAS AT HOME DOING THE YARD WORK WHEN I SAW THIS MASSIVE OIL LEAKING ON MY DRIVE WAY

NHTSA ODI 11131114

PARKED IN DRIVEWAY IN BACK OF HOUSE, BESIDE DECK AFTER SHORT TRIP TO STORE. SMELLED A MELTING SMELL OUTSIDE. MAYBE FIVE MINUTES LATER THE SMELL STARTED COMING INSIDE THE HOUSE. WE LOOKED OUTSIDE AND SAW SMOKE AND THOUGHT THE HOUSE WAS ON FIRE. WE WENT OUTSIDE AND THERE WAS SMOKE AND FLAMES COMING FROM UNDER THE HOOD. SPRAYED CAR WITH FIRE EXTINGUISHER, WHICH DID NOTHING, THEN USED WATER HOSE TO SPRAY FRONT OF CAR TO KEEP FROM THE HOUSE CATCHING ON FIRE. CAR WAS MAKING POPPING NOISES, LARGE AMOUNTS OF SMOKE AND STRONG SMELL. ALL NEIGHBORS CAME OVER IT WAS STRONG. FIRE DEPARTMENT SPENT OVER AN HOUR PUTTING OUT FIRE AND USED THEIR WHOLE TANK OF WATER. FRONT END MELTED, TIRES POPPED, DASHBOARD AND WINDSHIELD DESTROYED. CAUSE IS UNKNOWN

NHTSA ODI 11119918

12/7/2017 I PULLED INTO MY DRIVEWAY TO PARK AT 1 PM. I SLOWED DOWN I HAD MY FOOT ON THE BRAKE, I WAS PUTTING IT INTO THE PARK POSITION WHEN THE CAR LUNGED FORWARD AND AND PUT A HOLE IN THE GARAGE DOOR AND KNOCKED IT OFF TRACK.I WAS STUNNED & SURPRISED.MY HUSBAND AND I COULD NOT DUPLICATE THIS ACTION. ON 12/14/17 I PULLED INTO THE PARKING LOT AT FOY PARK IN BURBANK CA. I SLOWLY PULLED INTO A PARKING SPACE ,MY FOOT WAS ON THE BRAKE AS I PUT THE CAR INTO THE PARK POSITION THE ENGINE REVVED AND THE CAR TOOK OFF OVER A CEMENT PARKING BLOCK AND OVER THE CURB, WENT THROUGH A CHAIN LINK FENCE AND LANDED IN THE BRUSH WITH 3 WHEELS OFF THE GROUND AND THE ENGINE WAS STILL RACING WITH MY FOOT ON THE BRAKE. ON 12/15/17 THE DAY AFTER I DROVE INTO MY DRIVEWAY ABOUT 2 PM. MY FOOT WAS ON THE BRAKE I PUT IT INTO PARK AND IT DID THE SAME [XXX] THING AND 5 FEET MY FRIEND [XXX] WITNESSED IT. THAT WAS IT FOR ME I HAD IT TOWED TO KEYES LEXUS TOYOTA AND NEVER DROVE IT AGAIN. KEYES SAID THEY COULD FIND NOTHING WRONG WITH IT AND I KNOW FROM CHECKING ON LINE WITH MY FRIEND [XXX] THAT OTHER PEOPLE HAVE HAD THE SAME PROBLEM IN THE U.S. I AM DEEPLY WORRIED THAT THIS CAR WILL BE SOLD AGAIN AND SOMEONE WILL BE INJURED OR KILLED. THERE ARE 64437 MILES ON THE ODOMETER WHEN TRADED IN.PLEASE HELP !! I WAS THE ONLY PERSON INJURED, SUFFERING BACK AND NECK INJURES AND I AM STILL BEING TREATED I'M A LITTLE AFRAID OF DRIVING ANY CAR AT THIS POINT BUT I WILL WORK THROUGH IT.. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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I HAVE CONTACTED LEXUS MULTIPLE TIMES AND THEY SAY THEY DON'T HAVE PARTS TO FIX AIRBAG

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TL* THE CONTACT OWNED A 2011 LEXUS RX350. WHILE PULLING INTO A PARKING LOT, THE VEHICLE ACCELERATED TO 50 MPH. AS A RESULT, THE VEHICLE CRASHED INTO A WALL AND REVERSED AT 50 MPH. THE CONTACT SWITCHED THE GEAR BACK INTO DRIVE AND THE VEHICLE ACCELERATED AGAIN, WHICH CAUSED THE VEHICLE TO CRASH INTO THE WALL AGAIN. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,557. *LN UPDATED 10/1/18*JB

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AS I WAS TRYING TO PARK MY VEHICLE, IT ACCELERATED AND HIT A BUILDING THEN WENT BACKWARDS. I MANAGED TO KEEP THE CAR FROM REVERSING INTO THE STREET BUT THE BRAKES DID NOT WORK AND CAR DID NOT SLOW DOWN. IT HIT THE BUILDING A SECOND TIME. I PUT THE CAR IN PARK AND IT STOPPED. NONE OF THE AIRBAGS INFLATED AND THE CAR WAS TOTALED. TOYOTA TOOK NO BLAME FOR THE ACCIDENT AND I'M LEFT WITHOUT A VEHICLE. THIS CAR IS IN A GROUP OF RECALLED CARS, LEXUS DOES NOT HAVE RECORDS OF EVER RECALLING THIS TRUCK

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TL* THE CONTACT OWNS A 2011 LEXUS RX350. ON TWO SEPARATE OCCASIONS, THE VEHICLE WAS INVOLVED IN A CRASH. ON ONE OCCASION, WHILE IDLING AT AN INTERSECTION, THE CONTACT'S VEHICLE WAS REAR ENDED. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES SUSTAINED. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. ON ANOTHER OCCASION, THE CONTACT'S VEHICLE WAS REAR ENDED AGAIN. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AFTER THE SECOND CRASH. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 80,000. *BF CONSUMER STATED THE FIRST ACCIDENT WAS 2016 CONSUMER INJURED HIS SHOULDER AND BACK. UPDATED 8/27/18*

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SUNROOF SHATTERED FOR NO APPARENT REASON. VEHICLE WAS IN MOTION ON A HIGHWAY, TRAVELLING AT ABOUT 70 MPH

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PLEASE SEE THE ATTACHED BETTER BUSINESS BUREAU COMPLAINT. WE ARE MAKING THIS COMPLAINT IN ORDER TO DO OUR PART OF ALERTING YOU THAT THERE COULD BE A POTENTIAL HAZARD WITH THE MAKE AND MODEL OF THIS CAR. WE DO NOT WANT WHAT HAPPENED TO US TO HAPPEN TO ANYONE ELSE. THE CAR WAS ON A HIGHWAY IN MOTION WHEN THIS HAPPENED. THANK YOU. *TR

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TL* THE CONTACT OWNS A 2011 LEXUS RX350. WHEN THE BRAKE PEDAL WAS DEPRESSED AT 55 MPH, THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE. ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT THEN CRASHED INTO THE MEDIAN. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

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I WANT TO KNOW IF MY CAR'S AIR BAGS ARE SAFE. I RECENTLY WAS TOLD MANY OLDER LEXUS SUV'S HAD DANGEROUS AIR BAGS AND THE CAR OWNERS WERE ABLE TO RECEIVE SAFE CARS FROM LEXUS.

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MY AIRBAG DID NOT DEPLOY DURING A ACCIDENT MY CAR WAS TOTAL AND I PUSH DOWN ON MY BRAKES IT HIT THE BACK OF A TRUCK MY INJURY WERE REALLY BAD I FELT THAT MY BRAKES AND AIRBAG

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1) ENGINE OIL LEAK AT 15,000 MILES ONLY ON MAY 8, 2013 (AFTER MERELY "2 YEARS OLD") 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE A) ENGINE OIL LEAK AGAIN ON MARCH 27, 2015 ( 33,802 MILES ONLY ) B) LESS THAN 2 MONTHS, ENGINE OIL LEAK AGAIN ON MAY 7, 2015 ( 35,284 MILES ONLY ) C) REPEAT THE 4TH TIME ENGINE OIL LEAK AGAIN ON DEC. 26,2015 (44,013 MILES ONLY ) *** PER ALL 4 REPAIR SERVICE INVOICES/RECORDS PROVIDED BY LONGO LEXUS DEALERSHIP, CALIFORNIA, THIS IS MAJOR ENGINE OIL LEAKS PROBLEM!!!!

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ON NOVEMBER 3, 2015, LEXUS RX350 (2011) CAME TO A COMPLETE STOP AT A PARKING LOT. WHEN THE GEAR WAS ABOUT TO BE PUT IN TO PARKING, THE VEHICLE SUDDENLY ACCELERATED ITSELF AND MOVED APPROXIMATELY 40 FT FORWARD. THE CAR SPRANG OUT GOING OVER A CEMENT PARKING BLOCK, IRON FENCE THAT WAS DIVIDING ONE BUILDING'S PARKING LOT TO ANOTHER, AND FELL ABOUT 5 FT BELOW SINCE THE PARKING LOT WAS IN HIGHER LEVEL THAN OTHER BUILDING'S PARKING LOT. THE VEHICLE KEPT MOVING EVEN AFTER FALLING FROM THE HIGHER GROUND AND CAME TO A STOP AFTER HITTING A TREE.

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TL* THE CONTACT OWNS A 2011 LEXUS RX350 EQUIPPED WITH DUNLOP TIRES, SIZE: 235/55R19 (NA). WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A LOUD SOUND COMING FROM OUTSIDE THE VEHICLE. IN ADDITION, THE VEHICLE STARTED WOBBLING AND WAS DIFFICULT TO STEER. THE CONTACT PULLED OVER AND DISCOVERED THAT THE REAR PASSENGER SIDE TIRE WAS BLOWN OUT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CONFIRMED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE 66,000 AND THE TIRE FAILURE MILEAGE WAS 12,506. THE DOT NUMBER WAS NOT AVAILABLE.

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MY WIFE WAS DRIVING ON THE HIGHWAY AND THE SUN ROOF IMPLODED, THE GLASS SHATTERED AND FELL INTO THE CAR THERE WAS NO ONE IN FRONT OF HER AND SHE WAS NOT GOING UNDER A OVER PASS. DEALER CLAIMS IT WAS A ROCK, NO WAY COULD A ROCK HIT AT THAT ANGLE WITH THAT MUCH FORCE TO SHATTER THE GLASS! WE HAVE HEARD OF THIS HAPPENING BEFORE BUT NOT WITH A LEXUS. WE WERE VERY LUCKY SHE WAS NOT IN CRASH AS IT WAS SUCH A SHOCK TO HER SHE HIT THE BREAKS NOT KNOWING WHAT HAPPEN. WE WERE NOT HAPPY WITH THE EXPLANATION OF THE DEALER OR LEXUS THAT IS WAS A ROCK! *JS

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I WAS DRIVING SOUTH ON GEORGIA 400 MERGING ONTO 85 SOUTH WHEN I SAW CARS STOPPED IN FRONT OF ME. I IMMEDIATELY APPLIED ME BRAKES - TO NO AVAIL. MY CAR KEPT GOING. I RAN INTO THE BACK OF THE CAR IN FRONT OF ME CREATING A FOUR CAR WRECK. I LATER LEARNED FROM A MARKET VALUATION REPORT THAT: SERVICE BRAKES, HYDRAULIC TOYOTA IS RECALLING CERTAIN MODEL YEAR 2011 LEXUS RX350 PASSENGER CARS MANUFACTURED FROM AUGUST 30, 2010, THROUGH MAY 18, 2011, AND EQUIPPED WITH VEHICLE DYNAMICS INTEGRATED MANAGEMENT (VDIM). THE CALIBRATION FOR THE HYDRAULIC CONTROL VALVES IS INCORRECT. DUE TO THIS CONDITION, THERE IS A POSSIBILITY THAT THE RIGHT FRONT WHEEL MAY NOT BE CONTROLLED PROPERLY DURING ABS (ANTILOCK BRAKE SYSTEM) OR VSC (VEHICLE STABILITY CONTROL) ACTUATION. THIS COULD RESULT IN INCREASED STOPPING DISTANCES AND/OR A FAILURE TO ADEQUATELY CORRECT A VEHICLE SLIDE, WHICH COULD INCREASE THE RISK OF A VEHICLE CRASH. DEALERS WILL REPLACE THE BRAKE ACTUATOR WITH A NEW ONE, FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING AUGUST 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331. I WAS UNAWARE OF THE RECALL, I NEVER RECEIVED NOTIFICATION. I TOOK MY CAR IN FOR EVERY SCHEDULED MAINTENANCE. TO THE BEST OF MY KNOWLEDGE, AT THIS TIME, I WAS THE ONLY PERSON INJURED IN THE CRASH. IT APPEARS THAT THE PROBLEM WAS NOT CORRECTED IN MY CAR; THUS, I AM FILING A COMPLAINT. *TR

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TL* THE CONTACT OWNS A 2011 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES SEIZED UPON ENGAGING CAUSING THE VEHICLE TO CRASH INTO A BRICK WALL. THE CONTACT SUSTAINED NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,500. THE VIN WAS UNAVAILABLE.

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WE WERE STOPPED FOR A RED LIGHT IN A LEFT TURN LANE. AT 9;30 AT NIGHT THE LIGHT IS SLOW TO CHANGE. IN ABOUT 2 MINUTES IT TURNED GREEN. I COULD SEE CARS STOPPING IN THE LANES. I PULLED OUT ONLY TO BE HIT BY ANOTHER VEHICLE IN THE FRONT END. FHP ESTIMATED HIS SPEED AT 50MPH. MY AIRBAGS DID NOT DEPLOY. OUR SEAT BELTS NEVER GAVE AN INCH IN THE CRASH, KEEPING US BACK AGAINST THE SEAT. THE VEHICLE WAS A TOTAL LOSS. THE IMPACT CRUSHED ITEMS BACK TO THE FIRE WALL. ON THE LEFT SIDE(SITTING IN THE VEHICLE) WHERE THE BATTERY SITS, THE POLICE, NOR THE IMS COULD UNDERSTAND WHY THE AIR BAGS DID NOT DEPLOY. WAS THE CRASH SO HARD AND FIERCE, THE SYSTEM WAS BYPASSED SOMEHOW? THE INJURIES WE SUFFERED WERE SEVERE CHEST PAIN FROM THE SEAT BELT AND MY RIGHT HAND JAMMED INTO SOMETHING, BREAKING SMALL BLOOD VESSELS AND SWELLING. THIS IS MARCH 16 AND I AM STILL EXPERIENCING DISCOMFORT IN THE HAND. WHEN YOU LOOK AT THE CAR, IT IS A SMALL MIRACLE WE DID NOT RECEIVE GREATER INJURIES. WE THANK OUR GOD AND HIS SON, JESUS, FOR THAT. YOU HAVE TO TAKE YOUR HAT OFF TO THOSE SEAT BELTS, TOO. CAN SOMEONE COME UP WITH A GOOD REASON THE SEAT BELTS DID NOT WORK. I HAVE SEVERAL PHOTOS OF THE VEHICLE. I CANNOT FIND THE VIN NUMBER. *TR

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TL* THE CONTACT OWNS A 2011 LEXUS RX350. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPOT, THE BRAKES FAILED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DESTROYED AND THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNAVAILABLE.

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TURNED INTO PARKING SPACE. CAR BEGAN ACCELERATING ON ITS OWN. I APPLIED THE BRAKES CONTINUOUSLY, THREW THE CAR INTO PARK TO NO AVAIL. THE CAR JOLTED FORWARD, CRASHING INTO THE STOREFRONT, BREAKING GLASS WINDOWS. THE (APPROX) 2 FEET OF BLOCK WALL STOPPED THE CAR. THE VEHICLE WAS NOT IN MY CONTROL IN SPITE OF ALL EFFORT TO BRING THE CAR TO A STOP. HAD SOMEONE BEEN WALKING ON THE SIDEWALK IN FRONT OF THE STORE (SALON), I WOULD HAVE BEEN POWERLESS TO KEEP FROM INJURING OR KILLING THEM. THIS WAS NOT DRIVER ERROR. I WAS FULLY "IN THE MOMENT," AND AWARE OF WHAT WAS HAPPENING. *TR

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I WAS STOPPED AT A RED LIGHT. THE CAR FELT LIKE IT JUMPED / ACCELERATED FROM NOWHERE, AND I COLLIDED WITH THE VEHICLE IN FRONT OF ME IN A REAR-END COLLISION. DAMAGED CAUSED TO MY ENTIRE FRONT END AND THE OTHER VEHICLES BACK END. IMPACT SPEED IS UNKNOWN BUT IT FELT LIKE 5-10MPH AND DEFINITELY NOT A ROLL-HIT OR A BUMP OF A HIT. I WAS STOPPED AND THEN THE VEHICLE JUST ACCELERATED INTO THE CAR AHEAD OF ME. *JS

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BRAKES FELT SPONGY FIRST DAY, WORSE SECOND DAY. THIRD DAY, WHILE STOPPED AT A TRAFFIC LIGHT, BRAKE PEDAL WENT TO THE FLOOR. PUMPED PEDAL TO STOP ROLLING, SHIFTED INTO NEUTRAL. DROVE DIRECTLY TO DEALER, LESS THAN 1/2 MILE. DIAGNOSIS IS FAILURE OF MASTER CYLINDER. *TR

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WHILE PULLING INTO DRIVEWAY, MY WIFE TOOK HER FOOT OFF ACCELERATOR AND CAR SUDDENLY ACCELERATED AND RAN INTO WALL OF HOUSE DAMAGING FRONT OF CAR AND CAUSING DAMAGE TO HOUSE AND CONTENTS. *TR

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WHILE PULLING INTO DRIVEWAY MY WIFE TOOK FOOT OFF GAS AND CAR ACELERATED AND RAN INTO WALL DAMAGING HOUSE AND CONTENTS

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