What 49 owners told NHTSA about the 2011 Lexus IS 250

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10947335

TAKATA RECALL - CURRENTLY NO REMEDY FOR THE RECALL BACK IN MAY 2016

NHTSA ODI 10944393

NHTSA RECALL # 16V-340 I WAS INFORMED IN WRITING OVER 6 MONTHS AGO. NOTHING FURTHER HAS HAPPENED SINCE. THE AIR BAGS SHOULD BE REPLACED IMMEDIATELY IF DEFECTIVE! I'M FILING A COMPLAINT THAT LEXUS IS TAKING TOO LONG. BASED ON ATTACHED SCREENSHOT, THEIR EXCUSE IS: "RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE" NOT ACCEPTABLE.

NHTSA ODI 10943977

TAKATA RECALL - I RECEIVED NOTICE OF THIS RECALL IN MAY OF 2016 - IT HAS BEEN OVER 6 MONTHS THAT I CANNOT USE MY VEHICLE. THIS TIME IS UNACCEPTABLE AND LEXUS NEEDS TO GET THIS FIXED ASAP

NHTSA ODI 10927712

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10926629

TAKATA RECALL. THIS RECALL IS TAKING TOO LONG AND THERE IS NO RESOLUTION DATE PROPOSED. I AM TRYING TO TRADE-IN OR SELL MY VEHICLE AND RECEIVE OFFERS $4000 OR MORE LESS THEN KBB VALUE. I DON'T WANT TO USE THE VEHICLE ESPECIALLY WITH A FRONT SEAT PASSENGER. THE REAR SEATS ARE NOT CONVENIENT IN THE IS250C MODEL AS IT IS A TWO DOOR AND THE REAR SEATS OFFER A CRAMPED SPACE FOR PASSENGERS.

NHTSA ODI 10924500

TAKATA RECALL ACCORDING TO SAFERCAR.GOV, THERE HAS BEEN AN AIRBAG RECALL (#16V340) SINCE 5/23/16 WITH NO REMEDY. WHAT CAN BE DONE TO GET THIS EXPEDITED AS THIS HAS BEEN VERY INCONVENIENT FOR ME? I DRIVE THIS VEHICLE EVERYDAY AS IT IS MY SOLE MEANS OF TRANSPORTATION.

NHTSA ODI 10920582

TAMARA RECALL. I FEEL THAT THEY ARE DOING NOTHING TO RESOLVE THIS PROBLEM. I RECEIVED THIS NOTICE IN MAY OF 2016 AND IT IS NOW OCTOBER 2016 . WHY DON'T THEY JUST REPLACE THE AIR BAG WITH A DIFFERENT ONE. REMOVE THE DEFECTIVE ONE NOT SEND A NOTICE NOT TO USE YOUR CAR. I HAVE A CHILD AND HE SITS IN THE PASSENGER SEAT AND IF ANYTHING WERE TO HAPPEN TO HIM BECAUSE OF THE LACK OF RESPONSE TO THE RECALL . I WILL TAKE LEGAL ACTION ESPECIALLY HEARING ABOUT THE LADY WHO JUST RECENTLY DIED REGARDING THESE AIRBAGS. I KEEP ASKING LEXUS ON WHEN THEY ARE GOING TO FIX THE PROBLEM AND THEY SAID NEXT YEAR (2017) SOMETIME. WHY IS IT THAT OUR SAFETY IS NOT A PRIORITY. BUT THEY SURE ARE IN A RUSH TO SELL YOU A CAR. I BOUGHT MY CAR TO USE IT NOT SIT AT HOME TO LOOK PRETTY AND STAY PARKED BECAUSE THAT'S THE ADVICE THEY ARE GIVING US. HOW HARD IS IT TO REPLACE 1 AIRBAG . ACCIDENTS HAPPEN EVERY DAY AND NO ONE KNOWS WHEN THEY WILL BE INVOLVED IN ONE. I WORK REALLY FAR FROM HOME AND I AM SCARED TO DRIVE MY CAR KNOWING THAT AT ANYTIME MY AIRBAG CAR DEPLOY ON ITS OWN OR IN FEAR OF BEING INVOLVED IN AN ACCIDENT THAT WILL CAUSE MY AIR BAG TO DEPLOY.

NHTSA ODI 10918090

TL* THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10908208

TAKATA RECALL DONT KNOW EXACTLY BUT FEEL VERY UNSAFE, SCARE WHEN SITTING AT FRONT PASSENGER SEAT IN EVERY TIME THE CAR TURNS.

NHTSA ODI 10908029

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10904391

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/21/16*LJ *TR

NHTSA ODI 10904458

LEXUS NOTIFIED ME IN MAY 2016 OF A RECALL FOR TAKATA AIRBAGS, BUT HAS NOT TAKEN DEFINITIVE ACTION TO REPLACE MY AIRBAG SO MY CAR IS SAFE TO DRIVE.

NHTSA ODI 10903651

TL* THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10887687

TAKATA RECALL

NHTSA ODI 10885254

VIOLENT TREAD SEPARATION ON DUNLOP SP SPORT 2050 AT 37,000 MILES. *TR

NHTSA ODI 10662201

ABOUT SIX MONTHS AFTER GETTING THIS CAR BRAND NEW I STARTED SMELLING A FOUL ODOR. IT HAPPENED EVERY TIME I USED THE AIR CONDITIONING. WHEN I WENT TO OPEN THE FRESH AIR MODE A MOLDY/MUSTY SMELL EMANATED THROUGHOUT THE CAR. IT CONTINUED AND I TOOK THE CAR IN SEVERAL TIMES TO LEXUS. THEY CHANGED THE CABIN FILTERS, EVEN USED A STATE OF THE ART PROCESS TO ELIMINATE THE ODOR - BUT IT KEPT COMING BACK. THEY CLAIMED IT WAS AN ENVIRONMENTAL ISSUE. HOWEVER I GOT AN ATTORNEY WHO SUGGESTED I HIRE A MOLD EXPERT AND SURE ENOUGH THEY FOUND A TOXIC MOLD IN THE ENGINE. LEXUS STILL REFUSED TO DO ANYTHING ABOUT THIS. EVERYONE WHO HAS BEEN IN MY CAR SMELLS THIS EXCEPT THE PEOPLE AT LEXUS. IT IS DOCUMENTED THAT THE MOLD EXISTS, BUT THEY REFUSE TO ADMIT IT'S PROBABLY DUE TO A LEAK IN THE A/C SYSTEM. THEY WOULD NEVER TAKE THE A/C APART TO FIND THE LEAK SO I'VE HAD TO DRIVE THIS SMELLY CAR FOR THE PAST 2 1/2 YEARS....I'M GOING TO TURN IT IN EARLY FOR FEAR OF BREATHING IN THIS TOXIC MOLD AND SHAME ON LEXUS FOR NOT BEING CONCERNED ABOUT MY HEALTH. AN AIR CONDITIONING EXPERT IN LOS ANGELES TOLD ME HE HAS HAD SEVERAL COMPLAINTS ABOUT SIMILAR SMELLS FROM THE IS. MY DOCTOR SAID THIS MOLD IS MAN MADE AND NOT ENVIRONMENTAL SO IT MUST BE FROM WATER CONDENSATION. ALSO, MY CAR HAD SEVERAL OTHER ISSUES LIKE THE FRESH AIR MODE WOULD NOT STAY OPEN SO THAT THE WATER CONDENSATION COULD DRY OUT. THAT HAD TO BE REPAIRED TWO OR THREE TIMES. *TR

NHTSA ODI 10661019

DURING THE MONTH OF DECEMBER 2013, I EXPERIENCED SEVERAL INCIDENTS OF UNINTENDED ACCELERATION. I ALSO HAD SEVERAL BEFORE DECEMBER THAT I DIDN'T PAY MUCH ATTENTION TO. WHAT THEY HAD IN COMMON WAS THAT THE VEHICLE WAS ALMOST STOPPED WITH MY FOOT ON THE BRAKE WHEN I EXPERIENCED A SURGE. IN ONE INSTANCE, I WAS EASING OUT OF A STRIP MALL PARKING LOT ONTO A MAJOR HIGHWAY WITH JUST THE IDLE SPEED MOMENTUM MOVING THE CAR WITH MY FOOT ON THE BRAKE. THE CAR SURGED AND PULLED ME INTO THE ROADWAY BLINDLY BUT FORTUNATELY THERE WERE NO ONCOMING VEHICLES. HAPPENED AGAIN ON MARCH 20, 2014 WITH FULL DOCUMENTATION ON MY PART. *TR

NHTSA ODI 10584558

TL* THE CONTACT OWNS A 2011 LEXUS IS 250C. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE SURGED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

NHTSA ODI 10550095

CAR SUDDENLY LURCHED FORWARD (WHILE MY FOOT WAS ON THE BRAKE APPROACHING A STOP SIGN) AND STRUCK THE VEHICLE IN FRONT OF ME ON JANUARY 6, 2012. THIS PROBLEM OCCURRED AGAIN IN DECEMBER 2012 AND JANUARY 2013, I.E., CAR LURCHED FORWARD WHILE DRIVER'S FOOT WAS ON THE BRAKE WHILE APPROACHING A STOP LIGHT/SIGN. THE LATTER INCIDENTS DID NOT RESULT IN ANY ACCIDENT OR INJURY.

NHTSA ODI 10502998

UNINTENDED ACCELERATION EVENT WHILE DRIVING UP A STEEP HILL, VEHICLE BEGAN TO ACCELERATE QUICKLY ON IT'S OWN ACCORD. WHILE BRAKING, THE BRAKES WENT ALL THE WAY TO THE FLOOR AND ONLY SERVED TO DESTABILIZE THE VEHICLE AND SLOW IT SLIGHTLY. TACHOMETER WAS PEGGED AT 6,000 RPM AND THE VEHICLE WOULD NOT STOP. AFTER PUSHING THE "START" BUTTON SEVERAL TIMES THE VEHICLE SHUT DOWN AND WAS BROUGHT TO A STOP. THIS TOOK ALMOST TWO MINUTES AND WAS EXTREMELY DANGEROUS. LEXUS INSPECTED THE VEHICLE AND DETERMINED IT OPERATING AS DESIGNED, WITH NO MANUFACTURING DEFECTS FOUND. WE SOLD THIS VEHICLE TO THE LEXUS DEALER FOR $26,000 WELL BELOW THE LOW BLUE BOOK. *TR

NHTSA ODI 10496533

I WAS DRIVING MY VEHICLE AND THE VEHICLE 3 CAR LENGTHS AHEAD OF ME PUT ON HIS BRAKES AND WHEN I WENT TO PUT ON MY BRAKES MY CAR CONTINUED TO ACCELERATE AND I HAD NO CONTROL OF THE BRAKING AND RAN INTO THE BACK OF THE VEHICLE. MY AIRBAGS FAILED TO DEPLOY- MY CAR WAS A COMPLETE LOSS TO THE FRONT END ($17,000.00) AND THE INSURANCE APPRAISER,BODY SHOP, POLICE OFFICER, TOWING COMPANY WERE STUNNED THAT THE AIRBAGS FAILED TO DEPLOY DO TO THE SEVERITY OF IMPACT AND DAMAGE. *TR

NHTSA ODI 10488632

DROVE OVER GRAVEL ON ROAD, THEN STEERING COLUMN FROZE UP. WHEN BROUGHT TO LEXUS THEY SAID ALL THE ELECTRICAL STEERING COMPONENTS ARE BROKE. MY INSURANCE CO. SAID PARTS ARE MADE OF PLASTIC, AND WOULD TAKE A MINOR OCCURRENCE TO CAUSE BREAKAGE TO THESE NECESSARY PARTS. INSURANCE CO. SAYS IT SHE BE UNDER WARRANTY (I HAVE LESS THEN 3,000 MILES), BUT LEXUS SAYS NO! *TR

NHTSA ODI 10430021

INTERMITTENT PROBLEM - CAR OCCASIONALLY PULLS TO EITHER SIDE, RIGHT OR LEFT, WHEN APPLYING BRAKES. A VIDEO RECORDING OF THE LATEST INCIDENT, WHICH OCCURRED ON 7/29/11, SHOWING THE STEERING WHEEL SPINNING 90 DEGREES TO THE LEFT WHEN BRAKES WERE APPLIED AT A SPEED OF APPROXIMATELY 10 MPH WHILE DRIVING ON THE GRAND CENTRAL PARKWAY IN QUEENS, NEW YORK IS AVAILABLE UPON REQUEST. THE PROBLEM WAS REPORTED TO LEXUS CORPORATE AND BROUGHT TO LEXUS OF QUEENS (NEW YORK CITY) FOR CORRECTION ON 7/19/11. SINCE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM, IT WAS DETERMINED THAT, "VEHICLE IS OPERATING AS DESIGNED." I CAN NOT, WITH COMPLETE CERTAINTY, STATE THAT THE BRAKES ARE CAUSING THE PROBLEM. HOWEVER, AN ASE-CERTIFIED MASTER TECHNICIAN, WHEN THE PROBLEM WAS DESCRIBED TO HIM OFFERED HIS OPINION. HE WROTE, "WHEN A VEHICLE PULLS EITHER WAY THE POSSIBLE PROBLEMS ARE NO FLUID PRESSURE GETTING TO OPPOSITE SIDE OF THE PULLING, A FROZEN OR STICKING CALIPER OR PARTLY COLLAPSED FLEX HOSE ON THE OPPOSITE SIDE OF THE PULLING. THE ABS AND/OR TRACTION CONTROL SYSTEM MIGHT NOT BE ALLOWING PRESSURE TO THE BRAKE CALIPER. THERE ALSO COULD BE AIR TRAPPED IN THE SYSTEM." ADDITIONAL DOCUMENTATION WILL BE MAILED TO NHTSA. UPDATED 08-29-11 *BF UPDATED 10/17/11 UPDATED 02/07/12 THE CONSUMER STATED THE BRAKE PULLING HAPPENS ABOUT EVERY 195 MILES. UPDATED 05/12/2012 *JS

NHTSA ODI 10418821