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What 49 owners told NHTSA about the 2011 Lexus IS 250

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (49)Crash / fire / injury (5)Airbags (33)Brakes (3)Engine (3)Speed control (3)Steering (3)Body & structure (2)Transmission & drivetrain (2)Visibility & wipers (2)Electrical system (1)Electronic Stability Control (esc) (1)

1 of 49 complaints match · Electronic Stability Control (esc) · clear filters

Oct 13, 2011SteeringElectronic Stability Control (esc)

DROVE OVER GRAVEL ON ROAD, THEN STEERING COLUMN FROZE UP. WHEN BROUGHT TO LEXUS THEY SAID ALL THE ELECTRICAL STEERING COMPONENTS ARE BROKE. MY INSURANCE CO. SAID PARTS ARE MADE OF PLASTIC, AND WOULD TAKE A MINOR OCCURRENCE TO CAUSE BREAKAGE TO THESE NECESSARY PARTS. INSURANCE CO. SAYS IT SHE BE UNDER WARRANTY (I HAVE LESS THEN 3,000 MILES), BUT LEXUS SAYS NO! *TR

NHTSA ODI 10430021

Working with the data? Download all 49 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Lexus IS 250 verdict →