What 82 owners told NHTSA about the 2011 Land Rover Range Rover Phev

Door appears to be latched but will open unexpectedly while driving

NHTSA ODI 11451679

The contact owns a 2011 Land Rover Ranger Rover Sport. The contact stated that a fuel odor would emit from the vehicle without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) which she linked to the failure. The contact then called several dealers about the recall and was informed by each dealer that parts were not yet available. As the failure worsened, the contact took the vehicle to Land Rover Troy (1815 Maplelawn Drive, Troy, MI 48084) where they confirmed that the fuel outlet flange mounted on the fuel tank had cracked. The contact was informed that since parts were not available, she had to pay out of pocket for a temporary replacement and that she might be reimbursed through the manufacturer for the repair. The manufacturer was notified but had not yet responded. The vehicle remained in the dealer possession for three weeks; however, no agreement was reached. The vehicle was returned to the contact and was not yet repaired. The failure mileage was approximately 146,000. Part distribution disconnect.

NHTSA ODI 11450756

The contact owns a 2011 Land Rover Range Rover Sport. The contact received notification of NHTSA campaign number 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle, there was a fuel odor present inside the cabin of the vehicle. The approximate failure mileage was 120,000.

NHTSA ODI 11448150

At the beginning of the year my car started going into limp mode and shutting down. I had it inspected and the purge valve was faulty and I paid to have it replaced in august 2021. In the past month it’s started dying while driving, mostly as I’m pulling up to a stoplight. The engine will sputter and it will completely die while the car is in drive which means I loose controll of the steering wheel even while it’s still moving. I just had it inspected and it’s the same issue, the purge valve I’ve just replaced is stuck closed. So this will be the 3rd purge valve this car has had in a 4 month period. I’m afraid this is going to cause me to have an accident and it’s the same thing over and over so it sounds like it’s a faulty part.

NHTSA ODI 11443315

SAFETY RECALL N623: Gasoline Fuel Tank Flange Assembly Cracking WHY is this recall not showing when I enter my VIN number here? Vehicle was towed back to house November 24th, 2021 after discovering it was leaking gas all over the Walmart parking lot. I have been smelling gas inside the vehicle and on the outside passenger side of the vehicle for almost 2 months! I saw no visible evidence to prompt concern until November 24th. When I called AAA to have the car towed they asked me to call 911 to clear the car from “risk of explosion” before it could be towed. I have been trying to call the Land Rover dealership to get my car in for this repair and they can’t get me in until the end of January!?! How is this acceptable!? I’ve been driving this car around like this for two months.. possibly longer.. with my TODDLER! And I’m being told by AAA, my mobile mechanic and this ‘Safety Recall Letter’ that the car is at risk of explosion!? I have the “Important Safety Recall” letter in my hands right now that outlines my exact issue and it literally says.. “there could be liquid fuel underneath the vehicle, which in the presence of an ignition source could lead to a fire.” This is unacceptable! I don’t have a vehicle now. I can’t work. Not working isn’t an option. Not having a reliable and safe vehicle I can count on isn’t an option. I can’t get my car in for the necessary repairs in a timely manner. I’m just stuck. There is no ideal time for this issue to arise but right before Christmas!? I can’t even think of the appropriate words to communicate the level of havoc and life f**kery this is causing. I’m literally here reporting this issue because of the letter I received and now I’m infuriated this recall isn’t even listed on y’all’s website. Who sends out an “Important Safety Recall” letter that casually mentions the car could catch on fire and then just doesn’t put the recall into full effect!? What’s my next step? Attorney. What’s y’all’s?

NHTSA ODI 11442857

The contact owns a 2011 Land Rover Range Rover Sport. The contact stated that while driving approximately 50 MPH, there was a loud banging sound and noticed wires dangling from the rear of the vehicle. The contact eventually pulled over at a gas station and noticed that the rear spoiler had completely detached from the vehicle leaving only a few cameras and wires attached to the vehicle. The contact took the vehicle to the dealer who diagnosed that the spoiler needed to be replaced however, the vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 77,000.

NHTSA ODI 11440655

The contact owns a 2011 Land Rover Range Rover Sport. The contact stated while entering the vehicle, the contact smelled a strong odor of gasoline outside of the vehicle. The contact stated that the gasoline odor was also on the interior of the vehicle. The contact exited and inspected the vehicle and noticed gasoline leaking from underneath of vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11440020

The contact owns a 2010 Land Rover Range Rover Sport. The contact stated that while driving at an undisclosed speed, the rear spoiler detached without warning. The vehicle was taken to an independent mechanic where the rear spoiler was replaced. The contact stated the vehicle overheated and experienced engine failure. The contact received notification of NHTSA Campaign Number: 20V623000 (Structure). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 102,000.

NHTSA ODI 11439915

The contact owns a 2011 Land Rover Range Rover Sport. The contact stated after entering and starting the vehicle, the contact noticed a strong odor of gasoline coming from the interior of the vehicle. The contact exited the vehicle, inspected the vehicle but found no fuel leaks. Several days later the fuel odor was still evident. The vehicle was taken to the local dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was taken back to the same dealer several weeks later for other repairs and the contact was informed that the fuel tank was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

NHTSA ODI 11437684

The contact owns a 2011 Land Rover Range Rover Sport. The contact stated while driving 60 MPH, she heard a loud grinding noise and pounding sound on the vehicle. The contact looked out the rearview mirror and saw a large cord hanging from the vehicle. The contact pulled over to the side of the road and noticed that the rear spoiler from the top of the vehicle had detached along with the rear camera. The contact stated that there were also wires coming from under the vehicle. The contact drove the vehicle to the residence. The contact took the vehicle to an independent mechanic and the rear spoiler and rear camera were replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

NHTSA ODI 11434495

The contact owns a 2011 Range Rover Sport. The contact stated that after coming to a complete stop, while depressing the brake pedal, the vehicle suddenly lunged forward. The failure occurred on several occasions. On one occasion the vehicle lunged forward approximately ten feet. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The approximate failure mileage was 108,000.

NHTSA ODI 11418666

REAR SPOILER BLEW OFF WHILE DRIVING ON THE FREEWAY. ALMOST CAUSED AN ACCIDENT. CARS BEHIND ME HAD TO SWERVE TO NOT COLLIDE WITH THE SPOILER

NHTSA ODI 11415468

TL*THE CONTACT OWNS A 2011 LAND ROVER RANGE ROVER SPORT. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR HATCH SPOILER DETACHED FROM THE VEHICLE AND STRUCK THE TRACTOR TRAILER THAT WAS TRAVELING BEHIND THE VEHICLE. THE LOCAL DEALER LAND ROVER BEDFORD (404 S. RIVER RD, BEDFORD, NH 03110) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 20V623000 (STRUCTURE) HOWEVER, THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE VEHICLE HAD EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 100,000.

NHTSA ODI 11414404

TL* THE CONTACT OWNS A 2011 LAND ROVER RANGE ROVER SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 20V623000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THE UPPER REAR SPOILER COVER DETACHED FROM THE VEHICLE WHILE DRIVING 70 MPH. LAND ROVER MARIN (195 CASA BUENA DR, CORTE MADERA, CA 94225, (415)460-4600 WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11406430

2011 LAND ROVER RANGE ROVER SPORT. CONSUMER WRITES IN REGARDS TO REAR SPOILER UPPER COVER RETENTION SAFETY RECALL. *LD THE CONSUMER STATED THE SPOILER FELL OFF THE VEHICLE CAUSING DAMAGE TO THE VEHICLE PRIOR TO THE RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED. THE CONSUMER REFERENCED RECALL 20V-623. *JS

NHTSA ODI 11404519

THE REAR SPOILER FLEW OFF ON THE HIGHWAY AND HIT A VEHICLE. THIS HAPPENED IN OVERLAND PARK KS ON HIGHWAY 435.

NHTSA ODI 11404291

TL* THE CONTACT OWNS A 2011 RANGE ROVER SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V623000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER JAKE KAPLAN NORWOOD LOCATED AT 449 NEPONSET ST, NORWOOD, MA 02062 WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS YET NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE FAILURE LISTED IN THE RECALL. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11399321

THERE IS A RECALL FOR THE SPOILER DETACHING FROM THE CAR AS OF 11/20/2020 HOWEVER THIS HAPPENED TO MY VEHICLE IN SEPT 2017 AND I HAD TO PAY FOR THE REPAIR AS THE DEALER REFUSED TO. AM I ELIGIBLE TO BE REIMBURSED FOR THIS NOW.

NHTSA ODI 11389540

GAS LEAKING FROM THE FLANGE WHILE DRIVING. FLANGE WAS REPLACED. I WOULD LIKE TO REPORT THIS REPAIR AS A CONCERN. I HAVE NEVER OWNED A VEHICLE THAT HAD A GAS LEAK. I LOST MY SENSE OF SMELL 20 YEARS AGO AND WOULD NOT HAVE KNOW OF THE GAS SMELL IF MY DAUGHTER HAD NOT MADE ME AWARE OF IT. I SPOKE WITH THE DEALER ABOUT A POTENTIAL RECALL INVESTIGATION ON THE FLANGE AND THEY WERE UNAWARE OF ANY RECALL INVESTIGATION. THIS IS A VERY DANGEROUS ISSUE AND SHOULD BE A RECALL BY LAND ROVER.

NHTSA ODI 11388329

TL* THE CONTACT OWNS A 2011 LAND ROVER RANGE ROVER SPORT. THE CONTACT STATED THAT WHILE CLOSING THE REAR HATCH DOOR, IT WAS DISCOVERED THAT THE REAR SPOILER HAD LOOSENED AND WAS NOT PROPERLY SECURED TO THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LAND ROVER BEDFORD LOCATED AT 404 S RIVER RD, BEDFORD, NH 03110, WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 75,000.

NHTSA ODI 11386919

WHILE DRIVING ON THE FREEWAY, THE REAR TOP SPOILER CAP FLEW OFF COMPLETELY. I AM AWARE OF 4 RECALLS ON THIS PARTICULAR VEHICLE AND THIS IS ONE OF THEM. I WOULD LIKE ALL 4 RECALLS TO BE FIXED. NEED TO BE CONTACTED ASAP TO TAKE CARE OF THESE RECALL ISSUES. THANK YOU

NHTSA ODI 11386030

PURCHASED THE VEHICLE 07/10/2020 CHECK ENGINE LIGHT CAME ON 8/17/2020 CALLED THE WARRANTY COMPANY TOOK IT TO REDWOOD CITY RANGE ROVER DEALERSHIP 8/18 (SEE BELOW INVOICE) PAID FOR CAR RENTAL THROUGH THAT TIME. PICKED UP RANGE ROVER ON 8/31. CHECK ENGINE LIGHT CAME BACK ON 9/14 (SEE BELOW INVOICE) WITH GAS SMELL TOOK IT STRAIGHT TO DEALERSHIP GOT ANOTHER RENT A CAR PAID FOR SERVICES 9/18 CALLED CARVANA AND SPOKE WITH ALEX 9/18 TO LET THEM KNOW I ONLY HAD THE RANGE ROVER FOR 2 MONTHS MINUS THE 2 WEEKS THE DEALERSHIP HAD IT TO FIX AND I HAVE BEEN HAVING "MAJOR" PROBLEMS WITH THE VEHICLE. I WAS TOLD BY "ALEX' (HE WOULD NOT GIVE ME THE INITIAL OF HIS LAST NAME) APOLOGIZED AND SAID THERE WAS NOTHING CARVANA COULD DO. HE STATED THE DEALERSHIP PROBABLY DID SOMETHING TO THE GAS TUBES OR LOOSENED SOMETHING. I TOLD HIM I WANTED TO SPEAK WITH A MANAGER OR I AM CONTACTING THE BBB AND THE AUTOMOTIVE ASSOCIATION BECAUSE THE PROBLEMS I AM HAVING WITH THE RANGE ROVER ARE NOT "MINOR" THESE WERE "MAJOR" PROBLEMS AND FAULTY ENGINE, GAS, AND THE OTHER REPAIRS COULD HAVE BEEN DISASTEROUS TO MY CHILDREN AND MY LIFE HAD IT SPARKED OR RAN HOT. ALEX SAID HE WOULD HAVE SOMEONE CONTACT ME. HE LATER CALLED AND SENT A TEXT A HOUR LATER ASKING FOR COPIES OF THE INVOICE AND SAID THE MANAGEMENT TEAM AND MAINTENENCE IS REQUESTING IT TO LOOK OVER. I HAVE YET TO HEAR ANYTHING ELSE FROM CARVANA. DURING THIS TIME THE VEHICLE HAVE BEEN DRIVEN ON FREEWAY, CITY STREETS, IN MOTION, TAKEN TO THE GAS STATION. (INVOICES ARE ATTACHED)

NHTSA ODI 11360282

TL* THE CONTACT OWNED A 2011 LAND ROVER RANGE ROVER SPORT. THE CONTACT STATED THAT WHILE THE VEHICLE WAS EITHER IN PARK OR IN DRIVE, THE RPM'S WOULD REV WITHOUT WARNING. DUE TO THE FAILURE, THE VEHICLE WOULD LUNGE FORWARD WHILE IN DRIVE. THE CONTACT STATED THAT AFTER PLACING THE VEHICLE INTO REVERSE, SHE PLACED THE VEHICLE INTO DRIVE AND LIGHTLY DEPRESSED THE ACCELERATOR PEDAL; THE VEHICLE THEN LUNGED FORWARD INDEPENDENTLY WITHOUT WARNING CAUSING THE VEHICLE TO DRIVE OVER A 4 FEET WALL AND THEN COLLIDED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT WAS TRANSPORTED FROM THE SCENE OF AN ACCIDENT TO A LOCAL HOSPITAL WHERE SHE WAS TREATED FOR A BROKEN BACK. THE OTHER DRIVER REPORTED NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS INITIALLY TOWED FROM THE SCENE OF ACCIDENT TO AN INDEPENDENT COLLISION CENTER. THE CONTACT'S INSURANCE COMPANY THEN TOWED THE VEHICLE TO ANOTHER INDEPENDENT COLLISION CENTER WHERE THEY DEEMED THE VEHICLE TOTALED. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 162,000. *LN*JB

NHTSA ODI 11354212

SMELL OF FUEL ON THE PASSENGER SIDE OF VEHICLE, GET NOTICEABLY STRONGER AFTER DRIVING VEHICLE. AFTER INSPECTING AROUND THE TOP OF THE FUEL TANK I FOUND FUEL SQUIRTING OUT OF THE FUEL FILTER/PUMP WHICH IS SEATED IN THE TOP OF THE FUEL TANK. I HAD GONE ON LINE TO ASSISTED ME IN TRACKING DOWN THE ISSUE AND FOUND THIS IS A COMMON REPORTED ISSUE. MY VEHICLE ONLY HAS 111337 MILES ON THE ODOMETER AND I NOTICED A LOT OF THESE REPORTED ISSUE ARE FOR LAND ROVER VEHICLES THAT HAVE AROUND THE SAME MILAGE.

NHTSA ODI 11337853

THIS ISSUE OCCURRED IMMEDIATELY AFTER LAND ROVER REPLACE THE RECALLED AIRBAGS WITH A COMPLIMENTARY OIL CHANGE. MY MECHANIC SAYS THE TIMING CHAIN GUIDES WEAR PRE MATURELY CAUSING KNOCK IN MOTOR WHICH COULD LEAD TO CATASTROPHIC FAILURE. THERE IS AN UPDATED TIMING CHAIN , HOWEVER THIS JOB IS 2-4K DOLLARS TO COMPLETE. THE ENGINE HAD AN ODD KNOCKING SOUND BUT I HAD NO INDICATOR LIGHTS TO WARN ME TO SERVICE IT OR DO ANYTHING. LAND ROVER SERVICED MY VEHICLE AND DID WARN ME OR MAKE THE REPAIRS. WARRANTY IS OUT. I PURCHASED THIS VEHICLE NEW AT OVER $100,000 TO HAVE ENGINE PROBLEMS AFTER ONLY 8 YEARS IS ROBBERY!

NHTSA ODI 11280657