What 82 owners told NHTSA about the 2011 Land Rover Range Rover Phev

Smell gasoline and gasoline on ground. Recall exists for fuel tank but informed my model is not covered but the flange must be damaged as car is currently leaking gas. Car is at Range Rover dealership who says not covered but their is an existing safety recall for my 2011 Range Rover Sports

NHTSA ODI 11692767

I purchased this vehicle on [XXX] The vehicle was delivered to me on January 15th. This incident occurred [XXX]. The Engine system failed and is available for inspection. The engine failed and began smoking profusely which inhabited my ability to see as well as other drivers within distance, which put all drivers and passengers at risk. The problem has been confirmed by an independent service center. The vehicle was inspected by a NYS certified mechanic. The check engine light came one prior to the failure and was noticed 2 days after purchasing the vehicle. Which is when this incident occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11639160

The contact owns a 2011 Land Rover Range Rover Sport. The contact stated that the vehicle was leaking fuel. The brake, fuel, and check engine warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the fuel tank flange needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer stated that fuel was leaking in the front of vehicle near the engine. The contact stated that the failure was related to NHTSA Campaign Number 21V635000 (Fuel System, Gasoline). The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle for the failure. The failure mileage was approximately 170,000.

NHTSA ODI 11576822

See attached document for complaint

NHTSA ODI 11557908

The contact owns a 2011 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11521562

The contact owns a 2011 Land Rover Range Rover Sport. The contact stated that while driving 65 MPH, the vehicle started leaking oil. The vehicle then lost motive power. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign 21V635000: (Fuel System, Gasoline) for which the VIN was included. The approximate failure mileage was 90,000.

NHTSA ODI 11465735

I was making a u-turn onto a busy 4 lane highway which the speed limit was 45mph. Once I made my turn the truck starting putting and not going over 5mph. There was a very loud smell of gas. I barely made off the highway away from the incoming traffic. On the dash Restricted Performance was illuminated. I had to get the vehicle towed. I was terrified because my daughter and I commute everyday and that issue with fuel could have been horrific. I called the dealer they advised me that the part for the recall is depleted and it could be weeks or even months before they hear anything.

NHTSA ODI 11457755

The contact owns a 2011 Land Rover Range Rover Sport. The contact stated that while the vehicle was parked, there was an abnormal fuel odor coming from the vehicle. In addition, there was fuel leaking from the front of the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the VIN was included in NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 167,000.

NHTSA ODI 11454696

2011 RANGE ROVER SPORT. CONSUMER WOULD LIKE TO KNOW WHEN REPLACEMENT PARTS WILL BE AVAILBLE IN ORDER TO PERFORM SAFETY RECALL N623.

NHTSA ODI 11451990

The vehicle is leaking fuel close to the inside of the rear tire by the gas cap side. When I pump gas it doesn’t just drip, it’s pouring out the bottom of the vehicle and running down wires and parts of the car.

NHTSA ODI 11451725

The contact owns a 2011 Land Rover Ranger Rover Sport. The contact stated that a fuel odor would emit from the vehicle without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) which she linked to the failure. The contact then called several dealers about the recall and was informed by each dealer that parts were not yet available. As the failure worsened, the contact took the vehicle to Land Rover Troy (1815 Maplelawn Drive, Troy, MI 48084) where they confirmed that the fuel outlet flange mounted on the fuel tank had cracked. The contact was informed that since parts were not available, she had to pay out of pocket for a temporary replacement and that she might be reimbursed through the manufacturer for the repair. The manufacturer was notified but had not yet responded. The vehicle remained in the dealer possession for three weeks; however, no agreement was reached. The vehicle was returned to the contact and was not yet repaired. The failure mileage was approximately 146,000. Part distribution disconnect.

NHTSA ODI 11450756

The contact owns a 2011 Land Rover Range Rover Sport. The contact received notification of NHTSA campaign number 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle, there was a fuel odor present inside the cabin of the vehicle. The approximate failure mileage was 120,000.

NHTSA ODI 11448150

At the beginning of the year my car started going into limp mode and shutting down. I had it inspected and the purge valve was faulty and I paid to have it replaced in august 2021. In the past month it’s started dying while driving, mostly as I’m pulling up to a stoplight. The engine will sputter and it will completely die while the car is in drive which means I loose controll of the steering wheel even while it’s still moving. I just had it inspected and it’s the same issue, the purge valve I’ve just replaced is stuck closed. So this will be the 3rd purge valve this car has had in a 4 month period. I’m afraid this is going to cause me to have an accident and it’s the same thing over and over so it sounds like it’s a faulty part.

NHTSA ODI 11443315

SAFETY RECALL N623: Gasoline Fuel Tank Flange Assembly Cracking WHY is this recall not showing when I enter my VIN number here? Vehicle was towed back to house November 24th, 2021 after discovering it was leaking gas all over the Walmart parking lot. I have been smelling gas inside the vehicle and on the outside passenger side of the vehicle for almost 2 months! I saw no visible evidence to prompt concern until November 24th. When I called AAA to have the car towed they asked me to call 911 to clear the car from “risk of explosion” before it could be towed. I have been trying to call the Land Rover dealership to get my car in for this repair and they can’t get me in until the end of January!?! How is this acceptable!? I’ve been driving this car around like this for two months.. possibly longer.. with my TODDLER! And I’m being told by AAA, my mobile mechanic and this ‘Safety Recall Letter’ that the car is at risk of explosion!? I have the “Important Safety Recall” letter in my hands right now that outlines my exact issue and it literally says.. “there could be liquid fuel underneath the vehicle, which in the presence of an ignition source could lead to a fire.” This is unacceptable! I don’t have a vehicle now. I can’t work. Not working isn’t an option. Not having a reliable and safe vehicle I can count on isn’t an option. I can’t get my car in for the necessary repairs in a timely manner. I’m just stuck. There is no ideal time for this issue to arise but right before Christmas!? I can’t even think of the appropriate words to communicate the level of havoc and life f**kery this is causing. I’m literally here reporting this issue because of the letter I received and now I’m infuriated this recall isn’t even listed on y’all’s website. Who sends out an “Important Safety Recall” letter that casually mentions the car could catch on fire and then just doesn’t put the recall into full effect!? What’s my next step? Attorney. What’s y’all’s?

NHTSA ODI 11442857

The contact owns a 2011 Land Rover Range Rover Sport. The contact stated while entering the vehicle, the contact smelled a strong odor of gasoline outside of the vehicle. The contact stated that the gasoline odor was also on the interior of the vehicle. The contact exited and inspected the vehicle and noticed gasoline leaking from underneath of vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11440020

The contact owns a 2011 Land Rover Range Rover Sport. The contact stated after entering and starting the vehicle, the contact noticed a strong odor of gasoline coming from the interior of the vehicle. The contact exited the vehicle, inspected the vehicle but found no fuel leaks. Several days later the fuel odor was still evident. The vehicle was taken to the local dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was taken back to the same dealer several weeks later for other repairs and the contact was informed that the fuel tank was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

NHTSA ODI 11437684

GAS LEAKING FROM THE FLANGE WHILE DRIVING. FLANGE WAS REPLACED. I WOULD LIKE TO REPORT THIS REPAIR AS A CONCERN. I HAVE NEVER OWNED A VEHICLE THAT HAD A GAS LEAK. I LOST MY SENSE OF SMELL 20 YEARS AGO AND WOULD NOT HAVE KNOW OF THE GAS SMELL IF MY DAUGHTER HAD NOT MADE ME AWARE OF IT. I SPOKE WITH THE DEALER ABOUT A POTENTIAL RECALL INVESTIGATION ON THE FLANGE AND THEY WERE UNAWARE OF ANY RECALL INVESTIGATION. THIS IS A VERY DANGEROUS ISSUE AND SHOULD BE A RECALL BY LAND ROVER.

NHTSA ODI 11388329

PURCHASED THE VEHICLE 07/10/2020 CHECK ENGINE LIGHT CAME ON 8/17/2020 CALLED THE WARRANTY COMPANY TOOK IT TO REDWOOD CITY RANGE ROVER DEALERSHIP 8/18 (SEE BELOW INVOICE) PAID FOR CAR RENTAL THROUGH THAT TIME. PICKED UP RANGE ROVER ON 8/31. CHECK ENGINE LIGHT CAME BACK ON 9/14 (SEE BELOW INVOICE) WITH GAS SMELL TOOK IT STRAIGHT TO DEALERSHIP GOT ANOTHER RENT A CAR PAID FOR SERVICES 9/18 CALLED CARVANA AND SPOKE WITH ALEX 9/18 TO LET THEM KNOW I ONLY HAD THE RANGE ROVER FOR 2 MONTHS MINUS THE 2 WEEKS THE DEALERSHIP HAD IT TO FIX AND I HAVE BEEN HAVING "MAJOR" PROBLEMS WITH THE VEHICLE. I WAS TOLD BY "ALEX' (HE WOULD NOT GIVE ME THE INITIAL OF HIS LAST NAME) APOLOGIZED AND SAID THERE WAS NOTHING CARVANA COULD DO. HE STATED THE DEALERSHIP PROBABLY DID SOMETHING TO THE GAS TUBES OR LOOSENED SOMETHING. I TOLD HIM I WANTED TO SPEAK WITH A MANAGER OR I AM CONTACTING THE BBB AND THE AUTOMOTIVE ASSOCIATION BECAUSE THE PROBLEMS I AM HAVING WITH THE RANGE ROVER ARE NOT "MINOR" THESE WERE "MAJOR" PROBLEMS AND FAULTY ENGINE, GAS, AND THE OTHER REPAIRS COULD HAVE BEEN DISASTEROUS TO MY CHILDREN AND MY LIFE HAD IT SPARKED OR RAN HOT. ALEX SAID HE WOULD HAVE SOMEONE CONTACT ME. HE LATER CALLED AND SENT A TEXT A HOUR LATER ASKING FOR COPIES OF THE INVOICE AND SAID THE MANAGEMENT TEAM AND MAINTENENCE IS REQUESTING IT TO LOOK OVER. I HAVE YET TO HEAR ANYTHING ELSE FROM CARVANA. DURING THIS TIME THE VEHICLE HAVE BEEN DRIVEN ON FREEWAY, CITY STREETS, IN MOTION, TAKEN TO THE GAS STATION. (INVOICES ARE ATTACHED)

NHTSA ODI 11360282

SMELL OF FUEL ON THE PASSENGER SIDE OF VEHICLE, GET NOTICEABLY STRONGER AFTER DRIVING VEHICLE. AFTER INSPECTING AROUND THE TOP OF THE FUEL TANK I FOUND FUEL SQUIRTING OUT OF THE FUEL FILTER/PUMP WHICH IS SEATED IN THE TOP OF THE FUEL TANK. I HAD GONE ON LINE TO ASSISTED ME IN TRACKING DOWN THE ISSUE AND FOUND THIS IS A COMMON REPORTED ISSUE. MY VEHICLE ONLY HAS 111337 MILES ON THE ODOMETER AND I NOTICED A LOT OF THESE REPORTED ISSUE ARE FOR LAND ROVER VEHICLES THAT HAVE AROUND THE SAME MILAGE.

NHTSA ODI 11337853

THERE IS A STRONG SMELL OF GASOLINE IN THE CAB OF THE VEHICLE. A PRIVATE MECHANIC SAID THE 2011 MODELS ARE KNOWN TO HAVE ISSUES WITH THE GAS TANKS.

NHTSA ODI 11255901

THE CAR WAS LEAKING GASOLINE. LIKE ANOTHER COMPLAINT ON THIS SITE AND OTHERS ON THE INTERNET, A PLASTIC FLANGE ON THE FUEL PUMP CRACKS. THE DEALERSHIP HAS NO IDEA OF THIS KNOWN PROBLEM. I BELIEVE THIS SHOULD BE A RECALL ITEM BECAUSE LEAKING FUEL IS UNSAFE AND CAN CAUSE A CATASTROPHIC FIRE, EXPLOSION AND LOSS OF LIFE.

NHTSA ODI 11220440

TL* THE CONTACT OWNS A 2011 LAND ROVER RANGE ROVER SPORT. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUEL INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE DUE TO THE ODOR. THE VEHICLE WAS TAKEN TO LAND ROVER TAMPA (11301 N FLORIDA AVE, TAMPA, FL 33612, (813) 930-2505) AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE AND THE VEHICLE'S WARRANTY HAD EXPIRED. THE DEALER DIAGNOSED THAT THE FUEL FILTER AND THE PLASTIC FLANGE AT THE TOP OF THE FUEL TANK FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

NHTSA ODI 11156894

SMELLS LIKE GAS. DEFECTIVE FUEL FLANGE.

NHTSA ODI 11098107

THE FUEL GAUGE IS NOT WORKING PROPERLY IT SHOWED A QUARTER TANK OF GAS LEFT, BUT THE CAR RAN OUT OF GAS. VERY CONCERNED ABOUT MY FAMILY RUNNING OUT OF GAS ON THE HIGHWAY. COULD BE A DANGEROUS SITUATION.

NHTSA ODI 10876215