What 481 owners told NHTSA about the 2011 Jeep Wrangler

FUEL KEEP'S SPITTING OUT WHEN I FILL-UP WITH GAS.

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BOUGHT JEEP NEW. HAS ALWAYS NEEDED OIL BETWEEN CHANGES. CONSTANT TICKING SOUND STARTED A FEW WEEKS AGO WHILE ENGINE WAS RUNNING. MECHANIC SAYS ENGINE NEEDS TO BE REPLACED.

NHTSA ODI 11006575

THE AIRBAG LIGHT COMES ON AND DINGS INTERMITTENTLY AND APPEARS TO BE NOT FUNCTIONAL. THE CRUISE CONTROL DOES NOT WORK INTERMITTENTLY.

NHTSA ODI 11005118

TL* THE CONTACT OWNS A 2011 JEEP WRANGLER. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL STIFFENED AND BECAME DIFFICULT TO TURN. IN ADDITION, THE BATTERY AND OVERHEAT WARNING INDICATORS ILLUMINATED AND THE TEMPERATURE GAUGE INCREASED. THE VEHICLE WAS TAKEN TO THE DEALER (FREY MOTORS AT 409 VALLEY ST, LEWISTOWN, PA 17044) WHERE IT WAS DIAGNOSED THAT THE SERPENTINE BELT NEEDED TO BE REPLACED AND THE AIR CONDITION HOSE WAS FRACTURED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL IN REFERENCE TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,580. UPDATED 08/29/17*LJ *CN

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THE TIPM HAS FAILED NO TRUN SIGNALS AND OR BRAKE LIGHTS

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EXCESSIVE OIL CONSUMPTION CAUSED ENGINE TO FAIL, HAD 4000 MILES TO NEXT OIL CHANGE AND ONLY HAD 1/2 QUART OF OIL REMAINING. NO SMOKE OR OIL ON GROUND WERE DETECTED.

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I WAS DRIVING AT UNDER 10 MPH, ON A TEXAS STATE ROAD WHEN THE PLASTIC FUEL LINE WHICH IS CONNECTED TO THE UNDERSIDE OF THE BODY WITH SOME TYPE OF ADHESIVE FAILED. THIS DROPPED THE FUEL LINE DIRECTLY ON THE CATALYTIC CONVERTER, WHICH MELTED THE FUEL LINE CAUSING A FIRE THAT SPREAD TO THE ENGINE COMPARTMENT. APPARENTLY THIS IS AN ISSUE ON THE 4 DOOR MODEL WRANGLERS AS THE 2 DOOR WRANGLERS HAVE A PLATE PREVENTING THIS. THIS ISSUE SHOULD BE LOOKED AT ON ALL 4 DOOR MODELS, RANGING FROM 2008 THROUGH AT LEAST 2013. I HAVE LOOKED AT OTHER 4 DOOR JEEPS AND SEE THAT THEY HAVE THE SAME POTENTIAL ISSUE THERE IS NOTHING THAT PREVENTS THE FUEL LINE FROM COMING INTO CONTACT WITH THE EXHAUST AND POTENTIALLY CAUSING A FIRE.

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TODAY MY 2011 JEEP WRANGLER UNLIMITED WITH 22K MILES BOUGHT NEW BY MYSELF EXPERIENCED THE OSCILLATING FRONT END ISSUE COMMONLY REFERRED TO AS THE "DEATH WOBBLE". MY STEERING WHEEL SHOOK AND I HAD TO HOLD ON HIGHLY AT 60 MPH TO MAINTAIN CONTROL. I WAS TERRIFIED AND HAVE MAINTAINED THIS VEHICLE PROPERLY AND NEVER HAD IT OFF ROAD. I HAD TO PULL OVER TO A COMPLETE STOP IN HEAVY TRAFFIC TO INSPECT THE TIRES WHICH WERE FINE. APPARENTLY STOPPING THE VEHICLE, STOPPED THE OSCILLATING SUSPENSION COMPONENT(S) AND I WAS ABLE TO GET HOME SAFELY. NOW I'M AFRAID TO DRIVE THE VEHICLE MORE THAN A FEW MILES BECAUSE OF THIS SERIOUS SAFETY ISSUE. THIS IS THE FIRST EPISODE AND IT IS RELATED TO THE VERY WELL DOCUMENTED FIAT/CHRYSLER'S FAULTY DESIGNED FRONT SUSPENSION COMPONENTS ON THESE VEHICLES.

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AT 73,000 MILES THE TRANSMISSION FAILED. FOR NO REASON. THE CHECK ENGINE LIGHT CAME ON. WHEN I WAS DRIVING, IT FELT LIKE THE CAR WAS SLIPPING OUT OF GEAR. NOTHING HAD BEEN DONE TO THE CAR THAT WOULD HAVE WARNED ME THAT SOMETHING LIKE THIS MIGHT HAPPEN. I WAS JUST DRIVING NORMALLY, GOING TO WORK.

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1. LAST YEAR I HAD TO REPLACE MY ENGINE BECAUSE CHRYSLER SAID IT RAN LOW ON OIL WHICH CAUSED ENGINE DAMAGE. I HAD 11 OIL CHANGES AND PROOF OF SERVICE FROM OIL CHANGE SHOPS THAT ENTIRE YEAR. I PAID THE 8K TO PUT A NEW ENGINE IN TO GET IT OUT OF STEVENS CREEK CHRYSLER JEEP AND DODGE. I WAS TOLD TO TAKE CHRYSLER TO SMALL CLAIMS COURT. I NEVER GOT A CHANCE TO BECAUSE I COULD NOT "SERVE" ANYONE AT CHRYSLER CORPORATION PROPERLY. 2. THE NEW ENGINE THAT I BOUGHT HAD THE SAME PROBLEM. THEY DID AN OIL COMPRESSION CHECK AND IT LOST ALL OF ITS OIL IN 1000 MILES. MY CAR IS IN THE SHOP NOW. CHRYSLER WILL COME BACK AND PROBABLY REPLACE THE ENGINE FOR FREE THIS TIME. 3. WHILE MY CAR HAS BEEN IN THE SHOP THIS WEEKEND , IT WAS BROKEN INTO. BOTH WINDOWS BROKEN AND SPEAKERS STOLEN. THE DEALERSHIP SAID THEY WOULD PAY FOR THIS AND FIX IT. WHAT I WANT IS NOT A NEW ENGINE. I WANT MY MONEY BACK FOR THE ENTIRE JEEP SINCE THEY SOLD ME A CAR THAT HAS HAD TWO BLOWN ENGINES NOW AND I HAVE ALL THE RECIEPTS TO PROVE THE FIRST TIME I WAS NOT AT FAULT. I DO NOT WANT TO TAKE CHRYSLER TO SMALL CLAIMS. I WANT IT DONE FOR ME. I CANNOT GET TO THE RIGHT PEOPLE AT CHRYSLER IN ORDER TO PUSH THIS FURTHER. I SPOKE TO A FEW LAWYERS AND THEY SAID IT ISNT NECCESARILY A LEMON LAW CASE BUT IT IS MORE OF A DEALERSHIP/CHRYSLER WARRANTY CASE. WHAT CAN I DO? THANK YOU. HERE IS A LINK TO MY RECEIPTS FOR OIL CHANGES (I WILL PUT RECEIPTS UP ON SERVER FOR COSTS SOON) HTTPS://WWW.DROPBOX.COM/SH/VH0B4CXXKCB36AT/AABTPUWDK1ZVC3FRHXD6YJTTA?DL=0

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DEATH WOBBLE, DEALERSHIPS ARE NOT TELLING BUYERS THIS MAY BE A PROBLEM WITH THEIR JEEP. I HAVE DEVELOPED THIS PROBLEM WITHOUT KNOWING WHAT IT WAS AND WAS A TERRIBLE EXPERIENCE. WILL NOT DRIVE IT ON THE HIGHWAY ANYMORE AND CHECKED TO HAVE IT FIXED AND THEY WANT $700! THAT IS NOT RIGHT, ESPECIALLY IF THEY ARE NOT SURE IT WILL FIX IT.

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WHILST PARKED ON DRIVEWAY WAITING FOR THE ELECTRIC GATE TO OPEN TO CONTINUE ON TO WORK (ENGINE RUNNING WITH HEATED SEATS ON AND REAR WINDOW HEATER ON), FIRE STARTED IN ENGINE COMPARTMENT, BURNING JEEP WRANGLER 2011 RUBICON TO THE GROUND. JEEP WAS A DAILY DRIVE, ONLY MODIFICATION WAS 2" LIFT WHICH WAS ON THE JEEP WHEN PURCHASED FROM PERKINS MOTORS COLORADO SPRINGS CO. PERKINS MOTORS ARE A CHRYSLER DEALER, JEEP WAS FULLY INSPECTED AND UP TO DATE WITH ALL RECALLS, SERVICES AND OIL CHANGES

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RANDOMLY WHILE DRIVING WIPERS, LIGHTS LOCKS AND HORN WILL OPERATE. THIS ALSO HAPPENS SOMETIMES WHEN THE DOORS ARE OPENED WHILE STATIONARY. IT HAS BECOME PROGRESSIVELY FREQUENT. I BELIEVE IT TO BE THE TIPM BASED ON THOUSANDS OF OTHER COMPLAINTS.

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FRONT END: I REPLACED TRACK BAR AND STEERING DAMPER AT 27,221 MILES ON THE VEHICLE. BAR BENT UNDER NORMAL DRIVING AND ROAD CONDITIONS WHICH IS UPON PAVED ROADS. THIS CAR DOESN'T GO OFF ROAD AND I REPLACED A PART THAT SHOULD LAST FOR WELL OVER THIS SHORT MILEAGE LIFE. IN THE SERVICE END OF THE BUSINESS (AT THE JEEP DEALER) THIS WAS CALLED "THE TIRE DEATH ROLL" FOR WHEN THIS HAPPENS ALL MANOR OF VEHICLE CONTROL IS MINIMAL. I EXPERIENCED THIS 3 TIMES UPON MY DRIVE OUT OF TOWN FOR A TRIP AS I WAS AT HIGHWAY SPEEDS AND THIS WOULD HAPPEN AS I MADE CONNECTIONS FROM ONE FREEWAY SYSTEM TO ANOTHER. I TOOK THE CAR IN TO FIND OUT WHAT WAS WRONG SO IT COULD BE FIXED AND THEN FINISHED MY TRIP. I HAVE REPORTED THIS TO THE FIAT CHRYSLER GROUP TO REIMBURSE ME FOR THE COSTS ASSOCIATED FOR FIXING AN INFERIOR PART. THERE RESPONSE WAS SINCE I DIDN'T PURCHASE AN "EXTENDED VEHICLE WARRANTY: IT'S NOT THEIR PROBLEM. I HAVE GONE OUT TO GOOGLE "TIRE DEATH ROLL" ON JEEPS AND IT SEEMS PRETTY COMMON, WHICH SEEMS PRETTY NEGLIGENT ON THEIR END. IF IT'S A "KNOW ISSUE", THEN WHEN CAR COME IN FOR SERVICE OR RECALLS THEY SHOULD LOOK AT THE "BAR AND DAMPER" SINCE IT SEEMS TO DIE PRETTY QUICKLY IN JEEPS AND NEED TO BE REPLACED COMMONLY. THIS REMINDS ME OF THE EXPLORER AND IT "ISSUES FOR MANY YEARS". I TOLD THE FIAT CASE WORKER" THAT THE CAR ONLY HAS 27,221 MILES ON IT. YES THE CAR IS 6 YEARS OLD BUT RARELY DRIVEN, AND FRONT END STEERING PARTS SHOULD LAST LONGER THAN WHAT I EXPERIENCED, EXTENDED WARRANTY OR NOT. NO ONE WANT TO EXPERIENCE LOSS OF VEHICLE CONTROL ON A HIGHWAY RAMP AT 50 OR 60 MILES AND HOUR ON A SMOOTH CURVE IN THE ROAD. THIS "TIRE DEATH ROLL" EXPERIENCE HAPPENS WHEN THE CAR IS BEING DRIVEN ON A HIGHWAY IN MY INSTANCE, NOT WHEN ONE TURNS AT INTERSECTION LIGHTS.

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EVERY TIME I FILL UP MY GAS TANK IT CLICKS ONCE TO SHUT OFF AND THEN FUEL COMES SHOOTING OUT LIKE A GEYSER. I HAVE TRIED PUMPING SLOWLY AND ALL DIFFERENT POSITIONS WITH NOZZLE AND THAT DOESN'T HELP. A HUGE AMOUNT OF GASOLINE SPITS OUT EVERYWHERE.

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MY 2011 JEEP WRANGLER OVERFLOWS GASOLINE EVERYTIME I FILL UP AT THE PUMP AND I'M FINDING OUT THAT I'M NOT THE ONLY ONE, WHILE JEEP DENIES IT! I SPOKE WITH THE EPA AND THEY ASK ME TO ALSO MAKE YOU AWARE OF IT. I HAVE PAID FOR IT TO BE "REPAIRED" AT THE DEALERSHIP ON 2 OCCASIONS AND IT STILL CONTINUES. I LIVE IN NJ AND YOU CAN NOT PUMP YOUR OWN GAS (BESIDES I'M HANDICAPPED), SO IT'S OUT OF MY CONTROL AND MY CAR AND OUR ENVIRONMENT IS GETTING RUINED FROM GASOLINE. I CAN ONLY IMAGINE THE MANY OTHER JEEP WRANGLERS THAT ARE DESTROYING OUR ENVIRONMENT WITH THE SPILLED GAS! I SUBMITTED A PICTURE, BUT I WISH IT COULD BE ONE OF THE SEVERAL VIDEOS I TOOK. PLEASE HELP US!

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MY AIRBAG WARNING LIGHT HAS BEEN RANDOMLY COMING ON WHILE DRIVING. I RESEARCHED THE TOPIC TO FIND OUT THAT THE CLOCKSPRING WAS OFTEN THE CAUSE OF THIS. I FILLED OUT A COMPLAINT MENTIONING THE CLOCKSPRING. SHORTLY AFTER, AND PERHAPS COINCIDENTALLY, I RECEIVED NOTICE FROM CHRYSLER THAT MY CLOCKSPRING WARRANTY HAD BEEN EXTENDED TO 15 YEARS/UNLIMITED MILES. I TOOK THE WRANGLER INTO THE DEALER AND DIAGNOSTICS SUGGESTED THEY NEEDED TO CHANGE THE ORC (OCCUPANT RESTRAINT CONTROLLER) MODULE. I ASKED THEM TO HOLD OFF ON THE REPAIR AND I WOULD DO SOME RESEARCH. THAT IS MY CURRENT STATUS.

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TL* THE CONTACT OWNS A 2011 JEEP WRANGLER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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I'VE TAKEN MY JEEP IN TO THE DEALERS SINCE THE RECALL AND THE DEALERSHIP IS TELLING ME THAT THERE IS NO REMEDY TO THE PROBLEM. IT'S BEEN OVER 6 MONTHS SINCE THE RECALL AND I WOULD LIKE TO HAVE IT REPLACED, OR REPAIRED BEFORE DEVASTATING HAPPENS.

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AIRBAG LIGHT COMES ON INTERMITTENTLY

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WATER LEAKING FROM A PILLARS ONTO THE FLOOR. WET CARPET/MATS CAUSING FOOT TO INVOLUNTARILY SLIP WHEN SWITCHING PEDALS. HAPPENS IN RAINY WEATHER, WHICH IS ALREADY DANGEROUS WITHOUT THIS ISSUE. MAJOR SAFETY AND HEALTH HAZARD (IF MOLD BEGIN TO FORM).

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BRAKE PEDAL ISSUE. BRAKES ARE NEW, BUT PEDAL IS SOFT. CREATES A STOPPING ISSUE AS IT IS DIFFICULT TO DETERMINE AND TIME THE STOPPING DISTANCE WITHOUT INCREASING BRAKING PRESSURE. HAPPENS AT ALL SPEEDS, BUT MOST NOTICEABLE AT LOW SPEEDS BELOW 30MPH.

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TAKATA RECALL (RECALL DATE JULY 1, 2016) OF RECALL NUMBER S43 FOR A FRONT PASSENGER AIRBAG, AND I HAVE CALLED JEEP/MOPAR ON AT LEAST 3 OCCASIONS. ON THE LAST CALL THEY ASSURED ME THAT I WOULD HAVE THE AIRBAG INFLATOR REPLACED ON OR ABOUT JANUARY 31, 2017. THERE WILL MOST CERTAINLY BE A RECORDING OF THIS CALL, WHICH WAS ON OR ABOUT DECEMBER 24, 2016. ON FEBRUARY 17, I AGAIN CALLED MOPAR AT 1-800-853-1403, AND WAS TOLD BY [XXX] (EMPLOYEE/[XXX] NUMBER RI183) THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MARCH 31, 2017. I AM IN ONE OF THE HOTTEST AND MOST HUMID AREAS OF THE USA, SOUTHWEST FLORIDA, AND MY VEHICLE, A JEEP WRANGLER UNLIMITED, VIN # [XXX], IS A 2011 MODEL, SO IT IS AMONG THE OLDER VEHICLES IN THE RECALL. I ASKED THE CALL CENTER REPRESENTATIVE NAMED ABOVE TO TRANSFER ME TO A SUPERVISOR, AND FIRST SHE TOLD ME THAT NO SUPERVISOR WAS AVAILABLE, THEM THAT NO SUPERVISOR COULD BE LOCATED, THAN THAT THE SUPERVISOR WAS IN A MEETING. SHE SAID I WOULD HAVE TO RECEIVE A CALL-BACK, OR I COULD HOLD. I WAS ON A CELL PHONE, SO I ASKED FOR A CALL-BACK. THAT WAS AT ABOUT 10:30 IN THE MORNING AND I DID NOT RECEIVE A CALL AT ALL THAT DAY. AUTO MAKERS CAN, WITH IMPUNITY, CONTINUE TO PUT AIRBAGS AND SENSORS IN NEW VEHICLES, AND CONTINUE TO SELL THEM, WHILE NOT STANDING BEHIND THOSE THEY HAVE ALREADY SOLD. SENSORS NEEDED FOR THOSE CONSUMERS WHO PREVIOUSLY PUT THEIR TRUST IN THIS COMPONENT MANUFACTURER AND IN JEEP. I AM ASKING FOR YOUR HELP, AS I DON'T EXPECT TO GET A RETURN CALL AS I WAS PROMISED, AND I DO EXPECT THAT WHEN I CALL AGAIN, MOPAR WILL WALK BACK THE PROMISE OF A MARCH 31, 2017 PARTS ARRIVAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 JEEP WRANGLER. THE CONTACT STATED THAT THE DEALER FAILED TO INFORM HER OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS). THE CONTACT WAS UNABLE TO SELL THE VEHICLE DUE TO THE PARTS NOT BEING AVAILABLE. THE RECALL REPAIR WAS NOT COMPLETED PRIOR TO THE CONTACT OWNING THE VEHICLE. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/28/17 *LJ *CN

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I COULD NOT SHUT THE POWER TO THE CRUISE CONTROL OFF UNTIL I SHUT THE JEEP IGNITION OFF. ... WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO 90 MPH ... GAS PEDAL WAS "FLOORED" ON ITS OWN, AND THE ETC WARNING LIGHT WAS ACTIVATED.

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