What 1,638 owners told NHTSA about the 2011 Jeep Grand Cherokee Trackhawk

The vehicle randomly shuts off as I’m driving. It happened about a month ago on a very busy highway and then again today on a major street in my hometown. I’ve taken it to the shop twice and they cannot duplicate the issue or find a problem with it. I’m nervous it’s going to shut off at the wrong time and something bad happen. I don’t know what to do.

NHTSA ODI 11544175

There was a recall on my car for the brake booster water shield, water could get into the brake booster and cause corrosion and can cause the brakes to stop working. The recall was "fixed" about a month ago, but the brake booster still failed - my best guess is because water already got inside of the booster and already caused corrosion. My brakes began to fail while driving on the highway. When the brake booster blew out it also caused so much pressure that it blew out the master cylinder. The master cylinder is not part of the recall - according to JEEP No damage caused by the recall of the brake booster is under the recall and warranty EXCEPT the brake booster. The supposed fix itself here is faulty. This could have had a way worse outcome if I could not get my car to a stop. The other part of this is that the piece to fix this is on national back order with no estimated ship date.

NHTSA ODI 11542937

I was simply driving home from work on 8/30 when all of a sudden I see my alternator smoking. I pull over and let it clear. I then immediately go to auto parts store buy new alternator. Had it professionally installed. Then on my test drive I break down again lose all power Steering etc. I took it to dealership they said it's my power control module.

NHTSA ODI 11542561

My vehicles Totally Integrated Power Module (TIPM) was rewired at a dealership as part of a manufacturer recall. Ever since this has been "rewired" I have had problems with the car shutting off while driving, and as a result, a loss of power steering and power brakes. I notified the dealership, Rentschler Chrysler of Slatington, PA, and they state that everything looks ok with the wiring and that a new TIPM was not part of the recall. This issue has been occurring with my Jeep (2011 Grand Cherokee Laredo) since 2013, two years after I purchased the car brand new. I want to know why Chrysler was not ordered to replace the TIPM with a new part? This has been happening to my car frequently and I have known other people with Jeep, Ram, and Durango problems with stalling while driving.

NHTSA ODI 11541321

My car had the airbag indicator light turn on, engine light , battery light come on 7/27/23. Then about a few seconds later, the radio turned off by itself and the car turned off while I was still driving . The car is currently inoperable . I’ve also been having issues with the horn not working , doors, windows locking and unlocking by themselves, engine stalling while driving , car cracks but won’t start , radio shutting off , light failing constantly as well.

NHTSA ODI 11535002

Alternator failed while driving with no signs or warning. No emergency lamps came on. The air conditioning nearly quit blowing suddenly while driving and a high pitch whine was heard that corresponded to the acceleration. Then I began to smell burning. By the time I pulled over, smoke was coming out from under the hood. It is now in the shop having the alternator replaced.

NHTSA ODI 11535033

I was in a head on accident with a vehicle, then a building. Traveling at approved 55 mph. My airbags did not deploy.

NHTSA ODI 11533560

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was towed to the dealer who diagnosed that the fuel pump relay was faulty. The fuel pump relay was replaced but the failure reoccurred. The vehicle was towed back to the dealer who replaced the fuel pump, and the vehicle was repaired. While driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local service center who diagnosed the vehicle with power train failure. The manufacturer was not notified of the failures. The VIN was not available. The failure mileage was 130,000.

NHTSA ODI 11532641

Alternator started smoking almost cought on fire and PCM probably bad too due to alternator going out, me and wife got scared when we saw smoke coming out of underneath hood. Battery light turned on a few minutes before smoke started, but car didn't shut off

NHTSA ODI 11531227

My alternator caught fire. Car won’t start.

NHTSA ODI 11529093

The vehicle has had recall 14V530000 performed at a local Jeep dealer in Mishawaka, IN. Vehicle still occasionally shuts off WHILE DRIVING. Called Jeep and they offered no relief. I cannot believe a they dont care about the effectiveness of recall for a known defect likely to cause a crash. AGAIN recall WAS PERFORMED ON THIS VEHICLE (after waiting 6 months for part!) and vehicle still turns off while driving.

NHTSA ODI 11528896

me and my girlfriend where driving when out of no where the air bags deploed causing us to crash. there was no warning lights on the car. no one has had a chance to look into this other then me and the research that i have done i did find that there is an open investigation for the airbigs and this jeep was listed as one of the possible affected cars im not sure what i shoud do next that is why im reaching out to you guys

NHTSA ODI 11525601

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while his wife was driving approximately 30 MPH she observed that the check battery light had illuminated. The contact stated that his wife had smelled a burning smell and returned to the residence. The contact stated that he started the vehicle and was checking the battery using a volt meter and he noted that it was only showing 12.1 volts. The contact turned the vehicle off and was returning tools to his workshop when he noted a burning smell. The contact opened the hood and observed a stream of white smoke emitted from the alternator and suddenly the alternator had burst into flames. The contact stated that he extinguished the flame using a garden hose and disconnected the battery terminals due to a clicking sound he heard coming from the alternator. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact had removed the alternator and wanted it to be examined. The contact had researched online and related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 197,000.

NHTSA ODI 11523882

My 2011 Jeep Grand Cherokee has had an issue with the Total Integrated Power Module since the year I bought the vehicle new from an authorized Jeep dealer. I have since taken it to Rentschler Chrysler Jeep of Slatington PA multiple time and had the vehicle misdiagnosed (even though I told the service manager that I thought it was the TIPM). The finally did a re-wiring of the TIPM as per the recall that was eventually initiated. Since then I have taken my car back multiple times as the issue is not resolved. My vehicle shuts off when driving multiple times a year. This has happened at inopportune times such as braking, going down hills, going through intersections and turning. The re-wiring of the Total Integrated Power Module has not fixed my vehicle and I told the service manager this. The most recent visit to the dealer resulted in me paying for a crank sensor to be replaced. This has not fixed the issue, as my vehicle shut off while driving again. I do not believe the re-wiring of the TIPM has corrected the recall of my vehicle and the service manager said I could buy a new TIPM. I believe this is wrong and I have spent so much time and money on this vehicle. This is putting me and my passengers in a dangerous situation every time I drive my car.

NHTSA ODI 11522376

Fuel System failure. Decelerating to a stop or turn and vehicle stalls out. Already had the recalls processed which took months of being on a list. PCM then fails. and because of chip shortage in 2022, couldnt get the car repaired. Finally get the part in and mechanic installs it only to find out the fan, because it sat so long failed too. So after 3 fans (this vehicle takes a special fan) we finally got the right one (mechanic) and he installed it. Got car back and we had another stall out after 4 days of having the car returned. Called Chrysler Recall and escalated to a technician. The stall happens when you are actively driving it.

NHTSA ODI 11518257

This vehicle stops while driving. It happens when it comes to a stop or slow down. Will turn off. In some instances I have lost my power brakes. This has been happening since November of 2022. The dealership has replaced the recall part, the fuel pump relay. Still happens. They thought it could be low transmission fuel. No, still happened. They have driven it over 100 miles and it wouldn’t replicate for them so they say they cannot fix it because there is no check engine light on. This is a safety hazard.

NHTSA ODI 11518012

My car went completely haywire. Windshield wipers going crazy while driving and not being able to stop them. Car alarm is going on and off without cause. Door locks going up and down. Couldn’t start it. Take car to a mechanic he can’t find any reason for it to be doing so. Take it to the dealer and it’s showing no codes as to why my car would be suddenly undriveable. Photos do not do it Justice as the exterior looks normal. I have several videos of the incidents should anyone want to get in touch with me to see them

NHTSA ODI 11517739

Engine stalled at highway speed on a highway, safety of family and motorists endangered as vehicle coasted to side of highway, vehicle would not restart, check engine light on. Codes indicated camshaft sensor issue. Inspection revealed by technician that timing components came loose from engine block and interfered with timing chain which in turn snapped causing catastrophic valve train component damage. Engine determined to needing replacement because of irreplaceable camshaft bearings in engine block. All failed components are retained for further inspection. Estimated repair is $5-7k. Warranty expired as mileage is 170000.

NHTSA ODI 11516216

Vehicle wiring burned out and is causing truck to not start. Mechanic has had vehicle for 2 months and cannot get the wiring corrected for vehicle to stay started. I can smell the burning through vents while driving

NHTSA ODI 11516076

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. Additionally, the windshield wiper started to function erratically, and the steering wheel became stiff. The vehicle was taken to the dealer and the contact was informed that the vehicle had experienced a power module failure; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 149,000.

NHTSA ODI 11515731

SOMETIMES WHEN PUSHING THE START BUTTON THE CAR TRIES TO TURN OVER FOR HALF A SECOND THEN STOPS. ALL GAUGES AND DISPLAY SHOWS THE CAR IS ON. PUSHING THE START BUTTON AGAIN DOES NOTHING. MUST WAIT A MINUTE, PUSH BRAKE IN AND PUSH START BUTTON AGAIN AND IT STARTS. HAPPENS MANY MULTIPLE TIMES BUT CAN NOT NARROW DOWN TO AS WHY.

NHTSA ODI 11511739

SUV stalls when coming to a stop while making a right turn or while stopping at a light. Power steering and brakes quit working. There are no diagnostic codes thrown for the dealer to check into. This occurs at least three to four times a week. I only commute 4 miles a day. Fortunately everytime this occurs I have been able to come to a stop and no other cars have been near. But if a car was on the street I am turning onto I would have hit their car. The dealer has replaced a few things that could possibly be wrong but the issue does not give diagnostic code to investigate. This is a known issue with Chrysler for this year model and several other years but my Jeep Grand cherokee has no recalls for it.

NHTSA ODI 11511322

Issues with the TIPM module on my vehicle. It causes electrical issues within the vehicle as well as shutting down when moving or at a light or stop sign. The local dealership says nothing can be done. It is a safety issue.

NHTSA ODI 11502823

Tipm is malfunctioning constantly draining my battery, headlight flickers random check engine codes sporadically… just has been a complete nightmare trying to diagnose

NHTSA ODI 11494237

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, there was an abnormal hissing noise detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 114,051. Parts distribution disconnect.

NHTSA ODI 11493767