What 1,638 owners told NHTSA about the 2011 Jeep Grand Cherokee Trackhawk

Driving for 2 mins . Came up on a red light stopped after turning green my jeep stalled

NHTSA ODI 11476641

Problem with the PCM. No warning if goes out. Car will die and not start back up. Will not keep a charge. Windshield wipers will go on without doing anything. Can't put windows up or down. All lights on bash will light up. Lights inside and headlights will go very dim. Not safe

NHTSA ODI 11471474

Malfunction of the engine RPM governor, adaptive cruise control, or Electronic Throttle Control (ETC), or some combination of all of the above. On June 7-9, 2022, spontaneous high engine RPM occurred, which resulted in vehicle speeds that were above urban speed limits unless heavy braking pressure was applied. Additionally, on rural highways, the speed setting for the adaptive cruise control was exceeded without driver input. This also required manual breaking in order to control speed. During this situation, the “driver override “ message would appear although no accelerator pedal pressure was being applied. Additionally, the ETC warning light would randomly light up and then clear. When the vehicle was stopped and placed in park, the engine would rev to approximately 4000-5000 RPM. Especially in congested traffic conditions, this runaway engine RPM condition is a terrifying situation. This malfunction has occurred on this vehicle before, and to a similar extent. However, the Jeep dealer could find no underlying cause. The vehicle will also occasionally operate at a higher than normal RPM, but not to the extent described here. I do have an appointment with my local Jeep dealer for June 21. I will describe the issue with them in detail. My purpose for entering this report is to add my issue to any potential list of other Jeep owners who may have reported a similar issue.

NHTSA ODI 11469193

The problem first occurred with check engine light coming on early November 2021 and 59,000 miles approximate. It was a code indicating misfire of cylinder #2. The gasket, fuse and coil were replaced on that cylinder on November 13th 2021. The misfire code reoccurred after replacement of all pieces named above. I am now in the position of finding out that my car engine (Pentastar 3.6L v6) was one that have been identified of such failure resulting in engine needing replacement. I have just gone over 70,000 miles and and now being told that I need an engine replacement. I believe that Jeep should be responsible to repair this issue or replace my engine as I was never informed that this problem existed until my engine has started to fail.

NHTSA ODI 11464782

2011 Jeep Grand Cherokee. Engine replaced in Oct/Nov 2017 with new engine at approved dealership. Engine failed in Feb 2022. For 3-5 weeks, car would turn off when I was a stop light and I would I have to turn restart the car to drive. One day the engine died while driving at regular speed (e.g. ~30 mph). The car stopped in the middle of road, power was lost, and it never restarted again. I towed the car to the dealership. No cause of failure was provided. After checking the engine, they were unable to get it working and recommended a full replacement at an estimated cost of $14k. I had no warranty on the car and unable to afford to replacement. No trade-in value was offered.

NHTSA ODI 11463781

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to several independent mechanics who was unable to determine the cause of the failure. The contact stated that the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 197,000.

NHTSA ODI 11462752

When you turn a corner the engine shuts off. All the electronics still work (like radio, and lights) but you have no power stearing it is manual. You have to coast to the side of the road and put the truck in park and restart it. This has been recalled and fixed a few times and it is still happening and Jeep will not do anything to fix the problem. They want to duplicate the issue but you can not. This happens whenever it wants to - there is no rhyme or reason why it happens and you cannot duplicate it. I've taken notes every time it happens, (gas gage at where, weather, time of day, where I was going, how long I drove the truck) nothing matters, it just happens when it happens. So far now it is happening at least 1 time a month since December 2021. And I have called Jeep every time and reported the incident. I have a case number but they will not fix it or send out a new recall.

NHTSA ODI 11458926

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that on multiple occasions the vehicle would not start while pressing the START/STOP button. The contact indicated that the failure was corrected while tapping the TIPM and then pressing the START button. The vehicle was taken to the local dealer who was unable to duplicate the failure and no issues were found. The contact indicated that on several occasions the vehicle stalled without warning. On one occasion the vehicle lost motive power while entering an intersection. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 104,941.

NHTSA ODI 11458988

my vehicle keeps shutting off when I make a turn - I lose all power - I have no warning at all that this is about to happen - the radio and headlights stay on (no steering at all so I have to struggle to turn the wheel since I am in a turn when this happens) and I have to coast over to the shoulder to put the vehicle in park and start it up again. This truck has been recalled for this problem several times already and repaired several times already and it just keeps happening. I am going to get in a car accident one of these times. It is the Pump relay that is not working.

NHTSA ODI 11439670

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the contact was informed there was a manufacturer’s engine cylinder defect. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 136,000.

NHTSA ODI 11438203

While driving the vehicle it will with no indication shut off and stop running. Its very scary and dangerous. I have taken it to the dealership and they told me the car is just old and have pressured me to buy a new car.

NHTSA ODI 11436052

I contacted Keffer Jeep Chrysler in Charlotte, NC when I received the recall notice. This dealer ship has a poor service department and they almost never answer calls but use the voice recorder for messages. I left two messages regarding the recall but never received a return call. Today I tried again and got the voice mail again, so called through the manager's line and finally spoke to someone in service. At first they were very helpful, but when I mentioned the recall it changed and I was informed that it would be more than two months before they could arrange to make the recall repairs (the end of November). I have encountered this before where dealers do not feel that they are properly compensated for recall work and thus try to shift off to another dealer through delays. I am now going to find another dealer, but felt that the impact of the NTSB recall safety measures is being impaired by the conduct of Keffer. The recall is very clear that this defect is dangerous and thus I have not used my Jeep Cherokee pending getting the recall addressed. Thank you for your help in curing this problem for the public at large.

NHTSA ODI 11434497

As I am about to turn right my vehicle completely shuts off and I lose power steering, etc. Brakes work enough to stop thankfully, but vehicle is completely off almost causing a crash. I am able to start my 2011 Jeep GC right back up and go on with the engine light on. The light then shut off as I am driving. After reading multiple cases of this same issue it is apparent something needs done and a resolution needs issued. This is an extreme safety issue and needs addressed now before injury or death occurs. I love Jeep but I do not think I will be able to get another (after having 3+) if this does not get addressed. Get this fixed and addressed now.

NHTSA ODI 11433570

jeep has a huge stalling issue while driving down the road… stalled on me over 7 times while owning it in the last 4 months and a i handful of near misses since i lose all my steering and brakes when it stalls.. huge huge issue that needs to be fixed immediately

NHTSA ODI 11430576

My 2011 jeep grand Cherokee has a stalling problem when i am driving down the road and it locks up my steering and brakes and is very dangerous and i can not find the fix and it already has the external fuel pump relay recall and it still dies and my dealership in town doesn’t know what to do either and i’m still on the hook 9k for the jeep

NHTSA ODI 11430113

In March 2021 my wife’s 2011Jeep Grand Cherokee was at Naples Chrysler-Jeep for a stalling problem where while driving, the car’s engine would stop while moving in traffic. Power steering and brakes lost power thereby making it nearly impossible to steer or stop without coasting to the side of the road. There was no warning from the vehicle that there was a problem. Once the car coasted to a stop, my wife was able to put the car in park and restart the car. This happened 4 or 5 times before taking it in for maintenance. After 2 weeks looking for a problem, they replaced a fuel pump relay in the TIPM. Again, in late July the car repeated the stall while driving 2 times. The car is currently at Naples Chrysler Jeep where techs are trying to duplicate the problem with no success. No codes came up during computer testing. We are reluctant to drive the vehicle if the technicians can’t locate and fix the problem before returning the car to us. Because of the sudden nature of the stall, we fear we could crash causing serious injury or death.

NHTSA ODI 11428022

I had repeated engine stalling issues, usually when accelerating, but other times just randomly. The problem is usually momentary, the engine starts running again in seconds. It is also infrequent, only once or twice a month for a vehicle being driven daily. This has caused some very near misses when the vehicle behind me doesn't notice my sudden deceleration (there are no brake lights) and almost rear ends me. Fortunately I have not had any accidents. This was a problem on my 2009 Jeep Grand Cherokee VIN 1J8HR58T99C520366. A bad crankshaft position sensor wire in the harness was finally found and replaced which fixed the problem. The problem is very hard for the repair shop to verify, they won't take the vehicle out on the road and drive it long enough so it is hard to even convince them it is a real problem. The shops often attribute it to a bad fuel pump relay, a well known problem with recalls. The replacement relays have very limited availability. I have had to drive on a suspected bad relay for months before recall parts are available. I don't think the relay is the only defect which causes the problem. About 6 weeks ago my 2011 started exhibiting the problem again, but this time with more frequency and more dramatic engine out episodes. The dealer attributed it to the fuel pump relay, which they didn't have, then to a timing sensor (crankshaft I think) then to various other problems including corroded ECM connector pins which were replaced but didn't fix the problem. After 4 weeks in the shop they finally found a bad wire (which connects the suspect timing sensor) inside a wiring harness. The wire was replaced and the problem went away. That is one of the problems that was discovered on my 2009 model! That coincidence can't be explained as a random failures, there has to be a wiring harness issue.

NHTSA ODI 11424759

We had the latest recall repair completed for stalling while driving, it was a fuel pump relay I believe. I think we had it repaired in February/March. However this morning while driving to work our jeep stalled while slowing down to turn, the battery stayed on but the engine completely stalled & the power steering went out almost causing us to drive off the road. Luckily the brakes still worked but we had a semi behind us that nearly missed us as it also turned onto the same road.

NHTSA ODI 11420965

VEHICLE'S ENGINE STALLS UNEXPECTEDLY WHILE DRIVING. THE CAR WAS BOUGHT IN 2018 AND THE ENGINE STALLED FOR THE FIRST TIME IN FEBRUARY 2019. THE ENGINE STALLED AGAIN IN JUNE 2020 AND TWICE IN FEBRUARY 2021. THE ENGINE STALLS WHILE DRIVING USUALLY WHILE MAKING A RIGHT TURN. I WAS IN DANGER BECAUSE THE CAR SUDDENLY WENT DEAD WITH CARS BEHIND ME. I COULD HAVE EASILY BEEN REAR-ENDED IN ALL OF THOSE INSTANCES. RECALL WAS PERFORMED, BUT ENGINE STALLED AGAIN ABOUT TWO WEEKS AFTER THE FUEL PUMP RELAY WAS REPLACED. THE ENGINE STALLING WHILE DRIVING CAUSES THE CAR TO STOP SUDDENLY, AND IT CAN RESULT IN INJURIES, CAR ACCIDENT, LOSS OF LIFE AND OR PROPERTY DAMAGE. LESTER GLENN DEALERSHIP IS WHERE I BOUGHT THE CAR FROM AND THEY WERE THE ONES WHO REPLACED THE FUEL PUMP RELAY. THEY HAD THE CAR FOR TWO MONTHS AFTER I BROUGHT IT IN WHEN THE ENGINE STALLED AGAIN AFTER THE FUEL PUMP RELAY WAS REPLACED. CHRYSLER WAS CONTACTED AND THEY CLOSED THE CASE DUE TO THE DEALERSHIP TELLING THEM THAT THEY CANNOT RECIPROCATE THE ISSUE.

NHTSA ODI 11415245

I WAS DRIVING ON THE FREEWAY AT 50 MPH WITH MY FAMILY IN THE VEHICLE WHEN I PRESSED THE BREAK PEDAL I REALIZED MY BRAKES DIDN'T WORKED THE PEDAL WENT ALL THE WAY DOWN TO THE FLOOR WITH NO STOP AT ALL WHEN I PULL OVER TO THE SIDE WITH EMERGENCY BRAKES MY TRUCK STARTED SMOKING FROM FRONT OF ENGINE I OPENED THE HOOD AND IT EXPLODED IN MY FACE ALMOST BURN INSIDE THIS VEHICLE THANK GOD WE MADE IT OUT ALIVE FROM THE JEEP GRAND CHEROKEE LAREDO

NHTSA ODI 11414677

VEHICLE WILL RANDOMLY STALL WHILE SLOWING DOWN, BRAKE PEDAL GETS INSTANTLY ROCK HARD AND STEERING IS NEXT TO IMPOSSIBLE. FCA CLAIMED IF WAS THE FUEL PUMP RELAY BUT BOTH FUEL PUMP RELAY RECALLS WERE DONE AND IT'S EVEN WORSE NOW.

NHTSA ODI 11413452

OIL COOLER LEAK, LEAKING OIL DOWN BACK OF ENGINE, ONTO SKID PLATE. PARTS ARE ON NATIONAL BACKORDER. FAILURE IS A COMMON ISSUE THAT SEEMS TO OCCUR WITH THE POOR MANUFACTURING OF THE COOLER PLUG.

NHTSA ODI 11404276

TL* THE CONTACT OWN A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING ON THE HIGHWAY AT 80 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT PLACED THE VEHICLE IN NEUTRAL, RESTARTED THE VEHICLE, SHIFTED BACK TO DRIVE, AND THE VEHICLE OPERATED AS DESIGNED. THE CONTACT STATED THIS FAILURE RECURRED SEVERAL TIMES. THE CONTACT TOOK THE VEHICLE TO ROCKWALL CHRYSLER DODGE JEEP RAM (970 E INTERSTATE 30, ROCKWALL, TX 75087) WHO REPLACED THE FUEL PUMP RELAY HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,768.

NHTSA ODI 11395954

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND STALLED. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE WORKED AS DESIGNED. ADDITIONALLY, THE VEHICLE WAS LEAKING ENGINE OIL ONTO THE TRANSMISSION. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS SUGGESTED THAT THE BATTERY, ALTERNATOR AND A FAULTY EMC REGULATOR NEEDED TO BE REPLACED. THE CONTACT CALLED THREE RIVERS CHRYSLER JEEP DODGE RAM (2633 W LIBERTY AVE, PITTSBURGH, PA 15216, (412)343-1200) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. INVALID VIN.

NHTSA ODI 11390633

A FEW THINGS, ONE BEING HOW MY JGC ABRUPTLY SHUTS OFF WHILE IN MOTION(LUCKILY I WAS EXITING THE EXPRESS WAY (BOTH) TIMES) YEAH, HAPPENED MORE THAN ONCE, TO THE SUSPENSION NO LONGER FUNCTIONING, ALL THE WAY TO IT DECIDING NOT TO START UP.

NHTSA ODI 11386732