What 393 owners told NHTSA about the 2011 GMC Yukon Xl 1500

THIS MORNING AS I WAS DRIVING, I HEARD A VIBRATION SOUND COMING FROM THE DASH. SO I LOOKED OVER & I FIND A CRACK! NOT 1 BUT 2! OVER THE SPEEDOMETER & BY THE PASSENGER AIR BAGS. I'M SCARED ITS GONNA AFFECT THE PASSENGER AIRBAGS...

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I PURCHASED A 2011 GMC YUKON XL IN JANUARY 2011. IN AUGUST 2014 (57545 MILES), THE DASH BEGAN TO SPLIT ABOVE THE STEERING WHEEL AND NEAR THE FRONT PASSENGER'S AIR BAG. A LOCAL GMC DEALER REPLACED THE DASH AT A DEDUCTIBLE CHARGE FROM ME OF $150. IN APRIL OF 2016 (87116 MILES) THE INSTALLED REPLACEMENT DASH HAS SPLIT NEAR THE FRONT PASSENGER'S AIRBAG. THE SAME DEALER HAS SAID THEY WILL REPLACE THE SECOND DASH AT A 30% DISCOUNT, COSTING ME $600. IT IS PLAIN TO ME THAT GM IS REPLACING FAULTY DASHES WITH DASHES MADE FROM THE SAME FAULTY MATERIAL , PLUS ENDANGERING GM OWNERS WITH POSSIBLY MALFUNCTIONING AIRBAGS.

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DASHBOARD HAS TWO CRACKS, ONE BEING AT PASSENGER AIRBAG. FEAR IS IF AIRBAG DEPLOYS, PLASTIC SHRAPNEL WILL GO AIRBORNE POSSIBLY HITTING PASSENGERS.

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DASHBOARD CRACKING AROUND THE AIRBAG.

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DASHBOARD CRACKED TOP LEFT OF PASSENGER SIDE AIRBAG AND ON RIGHT SIDE OF HUMP OVER STEERING WHEEL. I TOOK TO DEALERSHIP, THEY SAID NO RECALL, I CALLED GMC AND TOLD THEM IT WAS A SERIOUS SAFETY ISSUE AS ITS SEEMS LIKE THE DASHBOARD IS GOING TO FALL INTO THE STEERING COLUMN AND EVEN MAKE THE AIR BAG NOT FUNCTION PROPERLY. THEY SAID I AM OUTSIDE OF WARRANTY (AND SAID THEY HAVE HAD TONS OF PROBLEMS WITH THIS ISSUE) . VEHICLE IS WELL MAINTAINED AND ONLY 53K MILES.

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MY DASHBOARD HAS CRACKED FROM THE AIR BAG TO THE NEXT SHEET OF PLASTIC TOWARDS THE WINDSHIELD. I HAD THIS REPLACED ONCE BEFORE WHEN THE CAR WAS UNDER WARRANTY AND IT HAS NOW HAPPENED AGAIN, ALMOST A YEAR LATER. I AM CONCERNED THIS WILL AFFECT THE AIRBAG OR CAUSE THE DASHBOARD TO SPLINTER IF THE AIRBAG IT IS DEPLOYED.

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TL* THE CONTACT OWNS A 2011 GMC YUKON XL. THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED IN FRONT OF THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000. UPDATED 08/30/16*LJ THE CONSUMER STATED THERE WAS A TRIANGULAR CRACK GOING THROUGH THE DASH. THE CONSUMER WAS INFORMED IT WAS A DESIGN FLAW, OR STRESS POINT AND IT WOULD COST @ 1200 TO FIX. UPDATED 10/26/16.*JB

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MY DASHBOARD CRACKED WITHIN 8 MONTHS OF ME PURCHASING THE VEHICLE. AFTER REPLACING THE DASHBOARD WITH A NEW ONE, THIS ONE IS CRACKING IN THE EXACT SAME SPOTS AS THE PREVIOUS ONE. GMC IS TELLING ME IT WILL COST $1000 TO REPLACE. I FEEL THIS IS FACTORY ISSUE AND A SAFETY CONCERN AS WELL AS IT IS NEAR WHERE THE AIR BAGS ARE. IT SHOULD BE RECALLED.

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"TAKATA RECALL" CRACKS ON THE FRONT DASHBOARD ON THE RIGHT AND LEFT. COULD CAUSE SAFETY ISSUES WHEN AIRBAGS DEPLOY.

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MY 2011 GMC YUKON DENALI HAS 50K MILES AND IS GARAGED DAILY. LIKE MANY OTHERS MY DASH IS CRACKING OVER THE SPEEDOMETER. I FEAR THE DEPLOYMENT OF AIRBAGS WILL SEND SHRAPNEL THROUGHOUT THE VEHICLE WICH WILL CAUSE MY FAMILY AND I GREAT HARM. I THIS IS A WELL DOCUMENTED MANUFACTURERS DEFECT AND DEMAND A RECALL. I HOPE GM WILL STAND BEHIND THEIR PRODUCT AND DO THE RIGHT THING.

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THERE ARE 2 CRACKS ON THE FRONT DASHBOARD - ONE ON THE RIGHT AND ONE ON THE LEFT. OUR FEAR IS THAT IF THE AIRBAGS DEPLOY THE DASH WILL FLY UP AND INJURE THE PASSENGERS IN THE CAR. WE HAVE 4 CHILDREN IN CAR SEATS IN THE VEHICLE WITH US.

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TL* THE CONTACT OWNS A 2011 GMC YUKON. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED APPROXIMATELY EIGHT INCHES ABOVE THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

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CRACKED DASH BY THE PASSAGE SIDE AIRBAG AND IT'S A SAFETY HAZARD. IT POSES A THREAT OF FLYING DEBRIS IN THE EVENT THAT THE AIRBAG IS DEPLOYED. MY VEHICLE HAS ALWAYS BEEN KEPT IN A GARAGE AND HAVEN'T BEEN IN THE DIRECT SUNLIGHT ANYMORE THE 5-6 HOURS A DAY NO MORE THAN 4 DAYS A WEEK. I NOTICED THE CRACK AROUND NOVEMBER 2015 AND I SPOKE WITH A GMC SERVICE REP AND THEY TOLD ME THAT I HAVE TO REPLACE THE DASH BECAUSE IT'S A COMMON ISSUE IN THE SUV'S. HE INFORMED ME THAT I WILL HAVE TO PAY $1200 TO GET IT REPLACED AND THAT HE COULD NOT INVESTIGATE MY COMPLAINT ABOUT AN ELECTRIC SPARK SOUND IN MY DASH UNDER THE SPEAKER BECAUSE IF HE DID THAT I MIGHT AS WELL REPLACE THE DASH BECAUSE THE LABOR CHARGE WOULD BE THE SAME. I PAID TOO MUCH MONEY FOR THIS VEHICLE IN AN ATTEMPT TO PROVIDE SAFETY FOR MY FAMILY AS WE TRAVEL UP AND DOWN THE HIGHWAY FOR IT TO BE A SAFETY HAZARD IF THE AIRBAG IS DEPLOYED OR MY SPEAKER SPARK INTO A FIRE. TOO MUCH MONEY!

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THERE IS A CRACK IN THE DASH NEXT TO THE RIGHT SIDE AIR BAG. I AM CONCERNED IT COULD CONTINUE GROWING AND CAUSE THE AIR BAG TO DEPLOY.

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AT ABOUT 3 YEARS OF AGE THE DASHBOARD BEGAN TO CRACK. IT MEANDERED THROUGH THE DASHBOARD AND SOON WILL BE EFFECTIVELY SPLITTING THE DASHBOARD IN HALF WITH A THOROUGH CRACK. THE CAR IS NOW 5 YEARS OLD.

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THE DASH BOARD HAS CRACKED IN TWO PLACES, ONE NEAR THE STEARING COLUMN AND ONE ON THE PERIMETER OF THE PASSENGER SIDE AIRBAG. I'M CONCERNED IT WILL EFFECT THE INTEGRITY OF THE AIRBAG. THE VEHICLE WAS MOSTLY STORED IN A GARAGE AND WAS NOT EXPOSED TO SUNLIGHT FOR A LARGE AMOUNT OF TIME.

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THE DASHBOARD IS CRACKING ON BOTH THE DRIVER AND PASSENGER SIDE. THE CRACK IN THE PASSENGER SIDE GOES RIGHT TO WHERE THE AIRBAG IS.

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DASHBOARD CRACKS FROM AROUND PASSENGER AIRBAG. THIS CRACK IS NOT FROM NORMAL WEAR AND TEAR, BY THE NATURE OF THE CRACK YOU CAN TELL THAT THIS IS SOME KIND OF MANUFACTURING DEFECT.

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DASHBOARD CRACKED ON DRIVER'S SIDE AND RATTLES REPEATEDLY WHEN OPERATING THE VEHICLE.

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LOOSE DASHBOARD THAT REPEATEDLY RATTLES WHILE DRIVING THE VEHICLE.

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THE DASHBOARD HAS PROGRESSIVELY BEING CRACKING FOR OVER A YEAR. IT HAS NOW BECOME VERY BAD IN TWO AREAS. ABOVE THE AIRBAG ON THE PASSENGERS SIDE AND ALL AROUND THE HOUSING ABOVE THE ODOMETERS THERE ARE SEVERAL LONG CRACKS. I AM VERY CONCERNED THAT THE SPREADING RATE WILL INCREASE WITH PIECES POSSIBLY CREAKING OFF AND SHOULD AN ACCIDENT OCCUR THAT SHARD'S OF PLASTIC COULD INJURY PASSENGERS OR MY CHILDREN. I HAVE CONTACT GMC AND THEY HAVE TOLD ME THAT THEY DO NOT SEE ANY PROBLEM AND THAT THEY WOULD NOT ADDRESS THIS SITUATION. AFTER REVIEWING THE INTERNET THOROUGHLY IT IS VERY APPARENT THAT THERE IS A DEFECT PROBLEM AND THEY DO NOT WISH TO ADDRESS. I AM MORE THAN DISAPPOINTED THAT GMC DO NOT TAKE THIS MATTER SERIOUSLY.

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DASHBOARD IS CRACKED AT THE PASSENGER SIDE AIRBAG. CONCERNED FOR SAFETY.

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DASHBOARD HAS CRACKED IN 4 SPOTS. 2 CRACKS NEAR THE PASSENGER AIRBAG, 1 NEAR THE FRONT SPEAKER AND 1 OVER WHERE THE INSTRUMENTS ARE.

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CRACK ON TOP OF DASH BY PASS. AIR BAG

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DASH IS CRACKED AT AIR BAG AND ABOVE SPEEDOMETER. CONCERNED ABOUT SAFETY OF PASSENGERS AND DECLINE IN VALUE OF VEHICLE

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