What 399 owners told NHTSA about the 2011 GMC Yukon Denali Xl

CRACKED DASHBOARD. AS MANY OTHERS HAVE INDICATED, THERE IS A SERIOUS FLAW IN THIS MODEL'S DASHBOARD, CAUSING SPONTANEOUS CRACKING. MINE HAPPENED JUST BEFORE MY "GENEROUS" 3 YEAR WARRANTEE EXPIRED, BUT BY THE TIME I GOT THE VEHICLE IN FOR INSPECTION, THE DEALER WAS "UNABLE" TO OFFER ANYTHING OTHER THAN REPLACEMENT OF THE ENTIRE DASH AT MY EXPENSE. THE CRACKS STARTED AT THE LEFT CORNER OF THE PASSENGER AIRBAG PANEL AS MOST OTHERS DESCRIBED. THEN THE CENTER CLIP FAILED, CAUSING THE DASH TO VIBRATE WHEN DRIVEN. THIS WAS VERY DISTRACTING. I EVENTUALLY APPLIED A SMALL DAB OF MOLDABLE EPOXY HERE TO SECURE THE DASH AND STOP THE VIBRATION. "PROFESSIONAL GRADE" ....HARDLY

NHTSA ODI 10892748

MY DASHBOARD IS CRACKING AND I PARK UNDERGROUND AT WORK AND IN THE GARAGE AT HOME, NO SUN EXPOSURE.

NHTSA ODI 10892539

TAMARA RECALL: WAS INFORMED BY BOTH THE DEALERSHIP AND GMC CUSTOMER SERVICE THAT THERE IS NO REMEDY AT THIS TIME AND NO TIME FRAME A REPAIR WILL BE AVAILABLE. I WAS INFORMED NOT TO HAVE A PASSENGER IN THE FRONT PASSENGER SEAT OF MY VEHICLE IN CASE OF A FRONTTILL IMPACT THE AIRBAG COULD CAUSE DEATH OR SERIOUS BODILY INJURY. SO IN SUMMING IT UP. I CAN'T HAVE ANYONE IN THE FRONT PASSENGER SEAT. REALLY THAT'S THE BEST ANSWER FROM TAKATA,GMC, AND THE HIGHWAY ADMIN.

NHTSA ODI 10892086

THE DASHBOARD IS CRAKED IN 2 PLACES. IT WAS PREVIOUSLY REPAIRED AND CRACKED AGAIN. THE CRACK AT THE AIRBAG IS CAUSING THE THE AIRBAG TO EXTEND OUT, ALMOST POPPING OUT. THE OTHER CRACK IN THE CENTER OF THE DASHBOARD MAKES A LOUD OBNOXIOUS SOUND WHEN DRIVING. IT CAN BE SEEN MOVING UP AND DOWN AT THE CRACK. I PURCHASED A GMC YUKON BECAUSE THE QUALITY IS WIDELY KNOWN. THIS ISSUE IS RIDICULOUS! THE GMC DEALER SHIP DOES NOT WANT TO HELP OUT WITH FIXING THIS ISSUE.

NHTSA ODI 10891846

DASH IS CRACKING ON DRIVER'S SIDE INSTRUMENT PANEL AND PASSENGER SIDE AIRBAG TOP LEFT CORNER.

NHTSA ODI 10888580

DASH CRACK NEAR AIRBAG IS A SAFETY HAZARD IN THE EVENT OF AN ACCIDENT (SHRAPNEL OR POPPED BAG).

NHTSA ODI 10888717

THE DASH COVER IS CRACKING AND IS BROKEN. THIS IS HAPPENING CLOSE TO THE PASSENGER AIRBAG. I'M JUST WAITING FOR THE AIRBAG TO EXPLODE WHILE I AM DRIVING. THIS IS SO UNSAFE!! MY KIDS ARE IN DANGER.

NHTSA ODI 10887773

I NOTICED MY DASHBOARD CRACKED ABOUT A YEAR AGO. I WAS TOLD FROM MY LOCAL GM DEALERSHIP THAT IT WAS CAUSED FROM THE HEAT BECAUSE WE LIVE IN A VERY DRY/HOT CLIMATE. THAT MAY BE, BUT I HAVE LIVED IN THE SAME AREA FOR 30 YEARS AND HAVE NEVER HAD A DASH CRACK. THIS NEEDS TO BE RECALLED!

NHTSA ODI 10887545

CRACKED DASHBOARD THAT EXTENDS COMPLETELY ACROSS THE DASHBOARD TO THE DRIVING CONSOLE. THE CRACK STARTS NEAR THE PASSENGER AIRBAG.

NHTSA ODI 10885465

I HAVE READ HUNDREDS OF POST ABOUT THE DASH CRACKING. MY DASH STARTED WITH A SMALL CRACK AT THE PASSENGER AIR BAG AND HAS SINCE CAUSED A LARGER CRACK CLOSER TO THE DRIVER. THE CRACK ALLOWS THE DASH TO LIBERATE CAUSING IT TO CRACK FURTHER. IT IS RIDICULOUS HOW MANY PROBLEMS ARE OUT THERE WITH NO RECALL. DEALERS CONTINUE TO TELL ME THAT IT IS UP TO GENERAL MOTORS THEIR HANDS ARE TIED. MAY POSSIBLY BE THE LAST GM PRODUCT I WILL OWN. IF THIS IS NOT A SAFETY ISSUE WHAT IS? IF MY AIRBAG DEPLOYS, PLASTIC SHRAPNEL WILL FILL THE CAB.

NHTSA ODI 10885619

I'M A 2011GMC YUKON OWNER THAT HAS A CRACKED DASH THAT IN ONLY A MATTER OF TIME IS GOING TO AFFECT THE AIR BAG. WHEN I REACHED OUT TO GMC, THEY TOLD THAT I WOULD HAVE TO WAIT FOR AN ACCIDENT TO HAPPEN BEFORE THEY WOULD LOOK INTO THE PROBLEM.

NHTSA ODI 10885668

MY DASHBOARD HAS 2 CRACKS IN IT. THIS BEGAN AROUND 55,000 MILES. ONE IS ABOVE THE AIRBAG AND THE OTHER IS IN THE MIDDLE ON TOP OF THE MIDDLE SPEAKER. I PURCHASED A $1500 EASY CARE EXTENDED WARRANTY WHEN I PURCHASED THIS VEHICLE TO HOPEFULLY TAKE CARE OF ANYTHING THAT MIGHT HAVE COME UP WHILE PAYING ON THIS VEHICLE. THIS WARRANTY DOES NOT COVER THE DASHBOARD. OF COURSE! I SPENT COUNTLESS HOURS ON THE PHONE WITH THE DEALERSHIP, GMC SENIOR ADVISORS, AND THEN THE NEXT IN LINE TO FINALLY BE TOLD I WAS RESPONSIBLE FOR $300 PLUS TAX FOR THE REPAIR. WHAT UPSET ME THE MOST IS THE FACT THAT GMC TRIED TO BLAME WEAR AND TEAR AND THE SUN WITHOUT ACCEPTING THE RESPONSIBILITY OF THE DEFECT. THIS SHOULD NOT BE MY RESPONSIBILITY TO FIX. WHAT INCENTIVE DO I HAVE TO EVER BUY GMC AGAIN WHEN I AM DRIVING ONE OF THE TOP OF THE LINE VEHICLES WHICH COSTS $65,000 AND I'M TOLD THAT IT'S NOT THEIR FAULT THAT ST 55,000 MILES MY DASH IS CRACKED AND RATTLING AND I'M DRIVING AROUND WITH PAPER STUFFED IN IT TO STIFLE THE NOISE. SO DISGUSTED!!!!! THE BEST THEY COULD DO IS THAT I PAY $300 PLUS TAX TO FIX. WHAT AN INSULT! LAST GMC VEHICLE. MAKE IT RIGHT WITH YOUR CUSTOMERS WHEN IT'S YOUR FAULT!!

NHTSA ODI 10885057

THE DASHBOARD ON MY 2011 YUKON XL WITH ONLY 52,000 MILES ON IT. A COUPLE OF WEEKS AGO MY YUKON DASHBOARD CRACKED OVER THE INSTRUMENT PANEL AND AT THE RIGHT PASSENGER AIRBAG. THIS DASHBOARD HAS NO SUPPORT UNDER IT AND I CAN PUSH THE DASHBOARD DOWN WITH MY FINGER WITHOUT APPLYING ANY FORCE. WHEN THE AIRBAG DEPLOYS THE DASHBOARD WILL BREAK OFF AT THE WEAK POINT BREAKING WITH POINTED SHARP AREAS THAT CAN EITHER PUNCTURE THE AIRBAG OR HIT THE PASSENGER. THIS IS A HUGE SAFETY ITEM. THE DEALERSHIP SAYS THAT THIS CRACKED DUE TO HEAT SO I AM NOW CONCERNED THAT THE FAULTY DASHBOARD IS CRACKING DUE TO HEAT THAT THE TAKATA RECALL IS A HUGE SAFETY ISSUE THAT ALSO RELATES TO HEAT IN THIS VEHICLE. BOTH OF THESE ITEMS SHOULD BE RECALLED.

NHTSA ODI 10883485

WE BOUGHT OUR USED GMC YUKON DENALI XL IN NOVEMBER 2015. IN MAY WE NOTICED THE UPPER LEFT DASHBOARD OF THE PASSENGER SIDE UPPER LEFT CORNER NEXT TO AIRBAG HAS A FEW CRACKS IN IT. MY HUSBAND STARTED OUR CAR TO DRIVE IT TODAY AND THE PIECE THAT CRACKED COMPLETELY FELL INTO THE DASHBOARD LEAVING A 1" HOLE. I AM CONCERNED THAT IT WILL EFFECT THE AIRBAG AND WHAT OTHER EFFECTS IT MAY HAVE ON THE DASHBOARD ITSELF IN A SAFETY RELATED WAY.

NHTSA ODI 10882496

THE CRACK IN MY DASH IS NOW FROM THE AIRBAG TO THE VENT. IT HAS CRACKED COMPLETELY THROUGH. I AM CONCERNED IT WILL CAUSE MY PASSENGER SIDE AIRBAG TO DEPLOY.

NHTSA ODI 10882709

DASHBOARD IS CRACKED

NHTSA ODI 10881767

I HAVE NOW 3 CRACKS (1 VERY LARGE) IN MY DASHBOARD. A DEALER IN FL (WHERE WE JUST MOVED FROM) SAID THAT GMC WOULD SPLIT THE COST OF THE REPLACEMENT WITH ME, BUT WE WERE RE-STATIONED TO NC SHORTLY THEREAFTER (ACTIVE-DUTY MILITARY) AND HAD TO LEAVE. I TOOK IT TO THE NC DEALER ONLY 2 MONTHS LATER AND THEY WON'T HELP COVER EVEN ONE CENT. THEY WANT TO CHARGE $1,100 TO REPLACE WHAT IS OBVIOUSLY A DEFECT AND IN FL I WAS ONLY GOING TO BE RESPONSIBLE FOR $460. HOW IS AN INTERNATIONAL COMPANY NOT ABLE TO OFFER A STANDARD POLICY/FEE FOR SUCH A CASE? THESE CRACKS APPEARED ALMOST OVERNIGHT AND ARE ONLY GETTING LARGER. THE THIRD CRACK JUST APPEARED AND I REGULARLY USE A SUN SHADE ON SUMMER AND WARM DAYS. 1 CRACK IS ALSO RIGHT AT THE AIRBAG DEPLOYMENT BOX. THE CAR WAS NOT ON NOR IN MOTION WHEN THEY FIRST OCCURRED.

NHTSA ODI 10876987

OUR 2011 GMC YUKON DENALI XL HAS DEVELOPED LARGE CRACKS IN THE DASHBOARD. ONE IS LOCATED BEHIND THE INSTRUMENT PANEL AND AT THE CORNER OF THE AIRBAG. WE HAVE CONCERNS IF THE PASSENGER SIDE AIRBAG EVER DEPLOYS, SHARP PIECES OF THE BROKEN DASH MAY BREAK LOOSE AND INJURE PASSENGERS IN OUR VEHICLE.

NHTSA ODI 10876522

OUR DASHBOARD CRACKED ON A 3 YEAR OLD CAR - THE LOCAL DEALER "REPAIRED" IT AND THE REPAIR LASTED ALL OF A DAY. THE CRACK GOT PROGRESSIVELY BIGGER AND GM REFUSED TO COVER ANY OF THE COST TO REPLACE, TELLING US OUR ONLY OPTION WAS TO REPLACE THE ENTIRE DASH AT A COST OF OVER $1200. WE HAVE HAD IT PATCHED BY A LOCAL REPAIR PLACE WHO DID A BETTER JOB THAN THE DEALER, BUT THE DASH STILL VIBRATES TO THE POINT OF SHAKING AND THE PATCH IS NOW COMING APART AGAIN. THE ACTUAL CRACK IS NOW OVER A 1/2" BIG. WE ARE WORRIED ABOUT THE AIRBAGS DEPLOYING AND THE SHARP PLASTIC CAUSING SERIOUS INJURY.

NHTSA ODI 10876303

TL* THE CONTACT OWNS A 2011 GMC YUKON. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND RESTARTED INDEPENDENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT COULD NOT BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

NHTSA ODI 10875282

2011 YUKON XL (GARAGED IT'S ENTIRE LIFE AND WELL CARED FOR) HAD CRACK IN DASH APPEAR IN JAN 2016 WHICH QUICKLY SPREAD FROM BACK TO FRONT CAUSING THE DASH TO BECOME TWO PIECES. DEALER ONLY OFFERED TO "DISCOUNT" A REPAIR SINCE OUT OF WARRANTY.

NHTSA ODI 10874542

THE DASHBOARD TO MY YUKON HAS CRASHED IN TWO PLACES. AT THE SPEEDOMETER HOUSING AT RIGHT INTO THE PASSENGER AIR BAG COVER. IT CAUSES THE AIR BAG COVER TO SIT UP, NOT REST NORMALLY.

NHTSA ODI 10874673

IN APRIL 2016 WHILE IN MOTION MY SIGHT WAS DRAWN AWAY FROM THE ONCOMING TRAFFIC BY A RESONANTING "FLAPPING" OF THE CENTER OF THE DASHBOARD ASSEMBLY. WHEN I LATER STOPPED I FOUND A SEVERE FRACTURE IN THE COMPOSITE MATERIAL TO THE TOP LEFT SIDE OF THE AIR BAG RESERVOIR (?). I HAVE THE VEHICLE AT A GM DEALER NOW AS DRIVING THE UNIT WITH A PULSATING DASHBOARD WAS A VERY ADVERSE DISTRACTION. WHILE GM APPEARS TO ACKNOWLEDGE A PRODUCT FAULT EXISTS, I STILL HAVE TO PAY OVER $300 TOWARD REPLACING THE DASHBOARD UNIT.

NHTSA ODI 10874310

TL* THE CONTACT OWNS A 2011 GMC YUKON. WHILE ATTEMPTING TO OPEN THE REAR PASSENGER SIDE DOOR, THE DOOR HANDLE DETACHED FROM THE DOOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

NHTSA ODI 10872725

DASHBOARD HAS CRACKED IN SEVERAL PLACES FROM ABOVE THE DRIVE SIDE INSTRUMENT PANEL AND SURROUNDING THE AIR BAG LOCATION. CONCERNED THAT IN AN AIR BAG DEPLOYMENT, PIECES OF THE DASH MAY BE PROJECTED THROUGHOUT THE INTERIOR CAUSING INJURY.

NHTSA ODI 10872526