What 399 owners told NHTSA about the 2011 GMC Yukon Denali Xl

CRACKED DASH OVER THE INSTRUMENT PANEL. CRACK BEGAN IN JUNE 2016. HAVE TAKEN VEHICLE TO DEALER AND THEY REFUSED TO FIX IT. THIS IS A DENALI VEHICLE WHICH SHOULD BE THE TOP OF THE LINE. THIS VEHICLE IS KEPT UNDER A CARPORT THE MAJORITY OF THE TIME. THE VEHICLE WAS PARKED WHEN THE CRACK WAS NOTICED.

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FIRST CRACK IN THE DASH WAS AT LESS THAN 40K MILES. NOW HAVE MULTIPLE CRACKS AND A FLAPPING DASHBOARD. POTENTIAL ISSUE WITH PIECES OF THE DASH ACTING AS A PROJECTILE DURING AIRBAG DEPLOYMENT CAUSING INJURIES.

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CRACKING DASH BOARD AROUND PASSENGER AIRBAG

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AT 50K MILES A CRACK IN THE DASH HAD BEGUN. NOW AT 80K THERE IS A CRACK ON BOTH SIDES OF THE VENT IN THE CENTER OF THE DASH. ON ONE SIDE, IT HAD 2 CRACKS AND NOW THERE IS A LARGE TRIANGLE SHAPE PIECE MISSING. NO WAY TO KNOW WHERE THAT PIECE WENT AND IF IT WILL CAUSE PROBLEMS DOWN IN THE DASH. VERY DISAPPOINTING GIVEN THE PRICE OF THIS VEHICLE MANY AND GMC ISN'T WILLING TO TAKE RESPONSIBILITY FOR THE PROBLEM. *TR

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THE DASHBOARD HAS CRACKED IN TWO SEPARATE PLACE. I AM EXTREMELY CONCERNED THAT SHOULD THE PASSENGER AIR BAG DEPLOY THAT THE SECTION OF DASH NOW UNATTACHED WILL BE SEND FLYING INTO THE PASSENGER COMPARTMENT CAUSING A FATAL WOUND. THIS IS NOW THE 2ND VEHICLE I HAVE PURCHASED WHERE THIS HAS OCCURRED. THERE IS AN OBVIOUS SAFETY DEFECT IN THE DASHBOARD OF THE FULL SIZE GM TRUCK/SUV PLATFORM AND A RECALL SHOULD BE ISSUED. THE VEHICLE WAS STATIONARY OVERNIGHT WHEN THIS CRACKING OCCURRED BOTH TIMES.

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CRACKED DASHBOARD. THE DASHBOARD CRACKED IN TWO PLACES. THE CAR WAS UNOCCUPIED AND PARKED.

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THE DASHBOARD OF MY 2011 YUKON IS CRACKING IN MULTIPLE LOCATIONS, INCLUDING AROUND THE AIRBAG AREAS, CREATING A HAZARD IF THE AIRBAGS WERE TO EMPLOY.

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DASH HAS CRACKED ALMOST IN HALF ABOVE THE INSTRUMENT CLUSTER. AM CONCERNED ABOUT AIR BAG DEPLOYMENT BEING COMPROMISED OR SENDING SHARDS INTO THE PASSENGER COMPARTMENT.

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DASHBOARD CRACKED ABOVE INSTRUMENT PANEL

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 GMC YUKON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/29/16*LJ

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2 CRACKS IN THE DASHBOARD. ONE CRACK IS LEADING TO THE PASSENGER SIDE AIRBAG - CAUSING A SAFETY RISK.

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DASH IS CRACKING AND CONNECTS TO AIRBAG. CONCERNED THAT IT WILL EFFECT AIRBAG DEPLOYMENT. SAFETY ISSUE.

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DASHBOARD CRACKING THE DASHBOARD OF MY 2011 GMC YUKON XL DENALI HAS CRACKED NEXT TO THE AIRBAG WHICH WOULD POSE A GREAT DEAL OF HARM SHOULD THE VEHICLE BE INVOLVED IN AN ACCIDENT AND SPLINTER OR CAUSE A FAULT WITH THE AIRBAG. THE VEHICLE ONLY HAS 53,355 MILES ON IT. THIS APPEARS TO BE A VERY COMMON PROBLEM AS I AM RESEARCHING AND HAVE FOUND HUNDREDS UPON HUNDREDS OF SIMILAR COMPLAINTS AND OCCURRENCES.

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MY DASHBORD IS CRACKING. GETTING WORSE. GMC NEEDS TO DEAL WITH THIS PROBLEM. I2 PEOPLE THAT I WORK WITH ALSO HAVE GM TRUCKS/SUV AND THEY ARE ALSO CRACKING IN THE SAME AREA. MAKE THESE COMPANIES STEP UP AND TAKE CARE OF THIS ISSUE PLEASE.

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THERE ARE 3 CRACKS IN THE DASHBOARD OF MY 2011 GMC YUKON. ONE CRACK IS NEAR THE LEFT FRONT CORNER OF THE PASSENGER AIRBAG. TWO CRACKS ARE LOCATED NEAR THE FRONT RIGHT SIDE OF THE INSTRUMENT PANEL. I BELIEVE THIS IS A DEFECT IN THE MATERIALS AND THE GM SHOULD REPLACE THE DASHBOARD FREE OF CHARGE. VEHICLE WAS STATIONARY.

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FOUND 2 CRACKS IN MY DASHBOARD...THIS IS NOT NORMAL WEAR AND TEAR. ONE CRACK ABOVE THE INSTRUMENT PANEL AND ONE CRACK NEAR THE PASSENGER AIRBAG. I AM VERY CONCERNED ABOUT ONE DEEP CRACK BY THE AIRBAG. IS THIS SAFE? WITH THE CONCERN OVER THE TAKATA AIR BAG ISSUES AND NO POSSIBLE WAY TO REMEDY THAT AT THIS TIME I AM WORRIED THAT THIS PRESENTS A SAFETY HAZARD TO MY FAMILY. CALLED GM AND THERE IS NOTHING THEY WILL DO UNLESS I WANT TO PURCHASE A NEW DASHBOARD??? HOW CAN THERE BE SO MANY COMPLAINTS WITH NO ACTION FROM GM?

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THE DASHBOARD IS CRACKED AT THE CORNER WHERE THE AIRBAG WOULD BE DEPLOYED. WE HAVE BEEN NOTIFIED THAT THIS CAR HAS A RECALL ON THE AIRBAG, BUT WE DO NOT KNOW WHEN THIS WILL TAKE PLACE. MY CONCERN IS WHETHER THE AIRBAG WILL DEPLOY AND NOT GET RIPPED BY THE SHARP EDGE OF THE PLASTIC DASHBOARD. THE DEALER WANTS $1000. TO REPLACE THE DASH THAT SIMPLY CRACKED FROM THE TEXAS HEAT. ANY STUDIES ON THIS? THIS JUST CRACKED WHILE SITTING PARKED. THE DATE OF APRIL 1, 2016 IS AN ESTIMATE.

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I HAVE A 2011 GMC YUKON, I RECENTLY LEARNED FROM GMC THAT THEY HAVE A KNOWN ISSUE WITH THESE VEHICLES BY WHERE THEY SHUT OFF RANDOMLY WHEN AN RFID KEY TAG IN OR AROUND THE VEHICLE INTERRUPTS THE VEHICLES ELECTRONICS. OUR VEHICLE HAS TURNED ITSELF OFF ON MULTIPLE OCCASIONS WHICH HAS CREATED A HUGE SAFETY CONCERN FOR MY FAMILY DRIVING OUR YUKON. GMC DISCOVERED/REPORTED THIS ISSUE INTERNALLY IN JUNE OF 2015, AND OUR DEALERSHIP RELUCTANTLY PROVIDED ME WITH A COPY OF THE GMC BULLETIN (SEE ATTACHED). GM SAYS THEY CANNOT FIX THE ISSUE AND WILL NOT REPURCHASE OUR VEHICLE. GM SAYS IT IS NOT A SAFETY CONCERN BUT WILL NOT PUT THAT IN WRITING, THEIR EMPLOYEE HANDBOOK DOES NOT PERMIT THEM TO PUT MATTERS LIKE THIS IN WRITING AS IT CAN BE USED AGAINST THEM IN THE EVENT OF A CATASTROPHIC FAILURE. I'VE CONTACTED EVERY LEVEL WITHIN GM, UP TO THE EXECUTIVE OFFICE, IN AN ATTEMPT TO RESOLVE MY ISSUE AND THEY HAVE RUN ME IN CIRCLES AND DENIED THE KNOW PROBLEM IS A RISK TO THE SAFETY OF MY FAMILY. THIS MESSAGING WAS REPORTED DOWN FROM THE GM EXECUTIVE LIAISON, LAWANDA DEAN, FROM A MAN NAMED ROD (WILL NOT DISCLOSE HIS LAST NAME) WHO IS THE REGIONAL MANAGER OF GMC, OVER CALIFORNIA. I'D LIKE TO KNOW WHY THIS IS NOT A RECALLABLE ISSUE, WHY GM IS ALLOWED TO NOT FIX SUCH AN ISSUE AND IF THE NHTSA WILL ASSIST ME WITH THIS MATTER. HAD GMC TOLD ME THAT MY YUKON WOULD RANDOMLY SHUT OFF WE NEVER WOULD HAVE PURCHASED IT.

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DASH CRACKED IN 2 PLACES, ONE ABOVE THE SPEEDOMETER AND THE OTHER BY THE PASSENGER SIDE AIR BAG. NOW THAT THE CRACKS ARE THERE THE CENTER SPEAKER BOUNCES AND RATTLES WHILE DRIVING. THIS SHOWS THAT THE PLASTIC IS OBVIOUSLY BRITTLE SO IN THE EVENT OF AIR BAG DEPLOYMENT, HOW DO THEY KNOW PIECES OF THE DASH WON'T GO FLYING THROUGH THE CABIN AND INTO OUR FACES AND OUR CHILDREN'S FACES? AIR BAGS DEPLOY AT AROUND 200 MPH! I DON'T SEE HOW THEY CONCLUDE THESE CRACKS ARE NOT A SAFETY ISSUE. REDESIGN USING BETTER QUALITY MATERIALS AND GET THIS PROBLEM FIXED.

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THE DASHBOARD OF THE VEHICLE HAS CRACKED SIGNIFICANTLY. I'M CONCERNED THAT THE INTEGRITY OF THE DASH IS NOW COMPRISED AND IF I WERE TO BE INVOLVED IN AN ACCIDENT PIECES COULD BE DISCHARGED AND INJURE MYSELF OR A PASSENGER. ADDITIONALLY, THE ISSUE COULD BE COMPOUNDED SHOULD THE AIR BAG DEPLOY AND THE BROKEN, LOOSE PORTIONS OF THE DASH BE CAUGHT IN THE DEPLOYMENT OF THE AIR BAG, DISCHARGING AT AN ACCELERATED SPEED.

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TAKATA RECALL WE RECEIVED A RECALL LETTER AND SCHEDULED AN APPOINTMENT WITH BECK AND MASTEN FOR TODAY TO HAVE THIS ADDRESSED. I WAS CONTACTED THIS MORNING AND TOLD THAT NO PARTS ARE AVAILABLE AND MY APPOINTMENT WAS CANCELLED. WE CONTACTED GM AND SPOKE WITH MARY, THEN SHANE AND FINALLY BRENDA AND WE WERE TOLD THAT UNTIL THERE WAS AN "EVENT" (WHICH I INTERPRETED AS A DEATH) THAT THERE WAS NOTHING THAT GMC WOULD DO TO REMEDY THE ISSUE. BRENDA REFUSED TO ESCALATE ANY FURTHER IN GM AFTER BEING ASKED 7 TIMES FOR HER BOSS'S INFORMATION.

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DASH BOARD CRACKED IN HALF OVER THE AIR BAG I THINK IT CAN AFFECT AIRBAG DEPLOYMENT . IT CRACK ON INTERSTATE

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MY 2011 GMC YUKON ALONG WITH COUNTLESS OTHER GM VEHICLES HAS A CRACKED DASHBOARD ABOVE THE DRIVER INSTRUMENT CLUSTER. THIS CAN POSE A SERIOUS DANGER IF THE AIRBAG DEPLOYS AND SHATTERS THE DASHBOARD WHICH IS MADE OF HARD PLASTIC CAUSING SHARDS OF PLASTIC BEING PROJECTED INTO THE VEHICLE. THIS IS A PROBLEM FOR MANY 2007 - 2013 GM VEHICLES.

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THE DASHBOARD STARTED WITH A SMALL CRACK A MONTH AGO AND HAS GROWN INTO LARGE CRACK THAT CROSSES THE ENTIRE DASH. I FEEL THIS POSES A VERY DANGEROUS ISSUE IF A ACCIDENT OCCURS AND THE AIR BAG INFLATES, THIS CRACK COULD CAUSE THE PIECES OF PLASTIC DASHBOARD TO COME APART AND EITHER DAMAGE AIRBAG BEFORE INFLATION OR INJURE PASSAGER/DRIVER WITH FLYING PLASTIC DEBRIS. IT IS ALSO VERY UNSIGHTLY. I SHOULDN'T HAVE PAID OVER $50K FOR A VEHICLE AND HAVE ISSUES LIKE THIS OCCUR.

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I GOT INTO THE CAR TO CRANK IT AND HEARD A LOUD "POP" AND SAW A CRACK ABOVE THE INSTRUMENT PANEL. I HAVE CONTACTED GMC AND THEY ARE NOT WILLING TO HELP OUT WITH THIS. I AM CONCERNED HOW THIS WILL AFFECT THE AIRBAG DEPLOYMENT ESPECIALLY WITH THE RECALL NOTICE THAT I RECEIVED IN THE MAIL FROM GMC STATING THAT MY FRONT AIRBAGS ARE DEFECTIVE AND ARE ALREADY AT RISK OF PUNCTURING IF THE PROPELLANT DEGRADES TO A CERTAIN LEVEL DURING DEPLOYMENT DUE TO THE AIR BAGS DEGRADING OVER TIME AND BEING EXPOSED TO HEAT AND HUMIDITY. FACTOR THAT IN WITH A CRACKED DASH WITH SHARP EDGES AND THAT EQUALS A DEADLY COMBO! THIS IS CLEARLY A MANUFACTURER DEFECT IN THE DESIGN OF THIS DASH. I WAS ONLY OFFERED AN ESTIMATE FOR REPAIR OUT OF MY POCKET THAT WAS OUTRAGEOUS!! PLEASE HELP.

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