What 2,781 owners told NHTSA about the 2011 Ford Fusion Energi

My driver heating element in my seat stopped working. I went to get it fixed and that’s when they noticed the charred heating pad in the seat had burnet makers on it. I have picture showing that the electrical part in the heating pad indicator has black marks around the wires and burnt through the pad and the electrical coils. The seat under the leather part had damage to it. This would have caused a fire. I’m very lucky. I bought the part on [XXX]. I just want to be reimburse from Ford Dealership the part cost. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11647497

Advance Trac light abs traction control light came on next thing I know car goes out of control and now my car is totaled total loss smashed right into side of the road brakes failed steering failed and all this popped up moments before and then q truck ran into me my mom went to hospital but is ok I'm fine

NHTSA ODI 11468789

ONE NIGHT I WAS DRIVING IN THE CITY TO RUN SOME ERRANDS. THE VEHICLE WAS IN MOTION APPROXIMATELY 30 TO 35 MILES PER HOUR IN A MAIN STREET WHEN I SUDDENLY HEAR A SOUND COMING FROM MY VEHICLE ALERTING ME THAT THE WRENCH LIGHT DETECTED A MALFUNCTION. AT THE MOMENT I WAS ALERT AND VIEWING MY DASH REGARDING THE ILLUMINATION IT THREW UNTIL I SUDDENLY FELT MY STEERING GEAR BECOME REALLY STIFF AND PULLING ME TO THE SIDE NEAR THE CURB REALLY FAST. I HAD LOST CONTROL OF MY VEHICLE TO STEER THAT RESULTED IN MY VEHICLE JUMPING UP THE CURB AND COLLIDING WITH A LIGHT POLE DAMAGING THE PASSENGER SIDE OF MY FRONT BUMPER AND PASSENGER FRONT AND REAR DOOR. THE MAJORITY OF THE DAMAGE HAPPEN TO MY VEHICLE WHICH LEFT SCRATCHES, DENTS, AND PAINT AND BODY DAMAGE TO PRETTY MUCH THE RIGHT SIDE OF MY VEHICLE. THE LIGHT POLE CONSIDERING THE IMPACT FROM JUMPING UP THE CURB ASSISTED IN NOT CAUSING ANY STREET DAMAGE TOWARD THE STREET LIGHT. I REPORTED THE INCIDENT IMMEDIATELY TO MY INSURANCE COMPANY TO FILE A CLAIM. EVENTUALLY I WAS INFORMED BY A FEW OF MY COWORKERS THAT THERE WAS A RECALL ISSUED ABOUT THE STEERING GEAR ON THE 2011 FORD FUSIONS. I TOOK IT TO MY FORD DEALER IN WHICH WAS A REALLY HORRIBLE EXPERIENCE SINCE THEY AUTOMATICALLY CLOSED THERE DOOR IN MY FACE WHEN I INFORMED THEM ABOUT THE STEERING GEAR ISSUE AND RECALL. THERE EXCUSE WAS MY VIN DID NOT MATCH THE RECALL ISSUED SO THERE WAS NOTHING THEY CAN DO. FORD THEN QUOTED ME OVER $2000 FOR PARTS AND LABOR AND PROGRAMMING. I WAS SO PISSED AND LEFT EMPTY HANDED SINCE DOWN THE ROAD I HAD NO CHOICE BUT TO PURCHASE THE STEERING GEAR AND YET TO STILL SELL ME A DEFECTIVE ONE THAT I HAD AN OUTSIDE SHOP PERFORM THE WORK TWICE. AFTER MY REPAIRS I SPOKE TO THE SERVICE MANAGER FOR A REIMBURSEMENT IN WHICH TILL THIS DAY, THEY DO NOT WANT TO ISSUE ME ONE.

NHTSA ODI 11287407

I WAS DRIVING IN A 45 MILE LANE, MY ELECTRIC POWER STEERING HOPPED OFF AND POWER STEERING SERVICE NOW CAME ON. MY CAR HIT THE CURB AND LANDED IN SOMEONE YARD. VERY TERRIFYING. I CONTACTED FORD AND THEY SAID THEY WILL NOT REPLACE IT. BECAUSE I DON’T MEET THE GUIDELINES FOR THE RECALL. MY CAR IS OVER 150,000 MILES. AND I WILL HAVE TO PAY. I FELT LIKE THIS IS NOT OKAY I ONLY HAD THIS CAR FOR 2 MONTHS AND THE OWNER NEVER TOOK IT IN WHEN IT WAS UNDER 150,000 MILES. IF IT’S ON RECALL IT SHOULDN’T HAVE A TIME FRAME TO GET IT FIX. IF THEY MESSED UP ON THEIR END FIX IT. NOW THEY ASKING ME TO PAY OUT OF POCKET TO FIX ON THEIR BEHAVE.

NHTSA ODI 11208032

I TOOK MY 2011 FORD FUSION TO THE FORD DEALERSHIP IN HARLINGEN TX. THEY VERIFIED THE VEHICLE WAS UP FOR RECALL SINCE IT HAS NOT BEEN REPAIRED. THE MECHANICS TOOK THE CAR IN AND REPAIRED THE CAR AFTER 7 DAYS OF DROPPING IT OFF. ON DAY 7 THEY CALLED ME THAT IT NEEDED A TIE ROD WHICH I PURCHASED AND DELIVERED FIRST HAND. 2 HOURS LATER THEY CALLED ME THAT I HAD TO PAY $1,300 BECAUSE THE CAR WAS NOT UP FOR RECALL AND THAT IF I DIDN'T PAY THEY WOULD BE PUTTING MY BROKEN PART BACK ON AND RELEASING THE CAR TO ME. I WENT ON TO COMPLAIN TO THE MANAGER AND THEY MANAGED TO TAKE $500 OUT FOR THE REPAIRS THEY HAVE DONE THAT WERE SUPPOSED TO BE UP FOR RECALL. I WAITED 7 DAYS TO FIND OUT I WAS BEING CHARGED FOR A SERVICE THAT WAS SUPPOSED TO BE FREE. RECALL NUMBER 15NO1 AND 15NO2. I HAVE RECITE AND VIDEO OF THE CONFRONTATION. I HAD ALREADY WRECKED THE CAR DUE TO THE STEERING ISSUES. I ALSO REPAIRED THE DAMAGED AFTER THE ACCIDENT TO LATER FIND OUT IT WAS UP FOR RECALL!

NHTSA ODI 11118326

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE BLOWER MOTOR RESISTER MALFUNCTIONED. THE CONTACT STATED THAT THE WIRES ASSOCIATED WITH THE COMPONENT MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,295.

NHTSA ODI 10956564

FIRST AT ABOUT 42000 MILES IN OCTOBER 2012 THE DRIVER SEAT BECAME SO HOT IT CREATED 1ST DEGREE BURNS ON MY HUSBAND. THE SEAT HEATER WENT OUT SOON AFTER. NEEDS TO BE FIXED. THE SEAT COULD CAUSE A FIRE AT 55000 MILES THE DRIVER DOOR HANDLE BECAME UNLATCHED WITHIN THE DOOR AND STOPPED OPENING FROM THE INSIDE. WHAT IF I HAD A WRECK AND COULDN'T GET OUT? NEEDS TO BE RECALLED FOR THIS ISSUE. I'VE HEARD IT'S COMMON ON THE FUSIONS. THE FRONT DOOR SPEAKERS WENT OUT SOON AFTER ALL OF THIS. AT 90000 MILES THE PASSENGER SEAT HEATER WENT OUT. SAME BURNING HOT THING BUT THIS TIME NO ONE WAS BURNED. AT 95000 MILES THE SAFETY SYSTEM HAS NOW GONE OUT. IT FLASHES THAT THERE IS A PROBLEM WITH THE REAR PARK AID AND A FAULT WITH THE CROSS TRAFFIC SYSTEM. I'VE READ THAT THE REAR DRIVER SIDE SPEAKERS CAUSE THIS. THE FRONT DRIVER SIDE SPEAKERS WENT OUT 2 YRS AGO. MAYBE THESE ARE CONNECTED. IT SEEMS THE WHOLE CAR HAS PROBLEMS WITH FUSES AND ELECTRICAL WIRES EITHER BURNING OUT WAY TOO QUICKLY. MY VEHICLE IS A 2011 MANUFACTURED IN OCTOBER OF 2010

NHTSA ODI 10763141

THE BLOWER RESISTOR AND BLOWER RESISTOR PLUG HAS CAUGHT FIRE AND MELTED. I HAVE PICTURES. THIS CAUSES YOU AC TO COME ON AND OFF INTERMITTENTLY.

NHTSA ODI 10725868

THE HVAC BLOWER RELAY OR CONTROLLER OVERHEATED AND BEGAN SMOKING MELTING THE HOUSING FOR THE WIRING. *TR

NHTSA ODI 10678773

WAS DRIVING AND PULLED UP TO A STOP LIGHT AND NOTICED A FOUL SMELL THAT SMELLED LIKE BRAKES FROM VEHICLE NEXT TO ME. PULLED INTO MY WORK AND THE SMELL GOT REALLY STRONG AND I NOTICED SOME SMOKE STARTING TO ROLL FROM THE TRUNK OF MY CAR. I OPENED THE TRUNK TO FIND THAT THE TRUNK HAD CAUGHT FIRE. I WAS ABLE TO PUT THE FIRE OUT BUT THE WHOLE LIGHT ASSEMBLY HAD BEEN BURNED ALONG WITH SOME WIRING AND THE MOLDING THAT HOUSES THE LIGHT ASSEMBLIES. RECALL ISSUED FOR FORD TAURUS BUT NOT FRO FUSION WITH SAME BAD PARTS. *TR

NHTSA ODI 10595048

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE BATTERY CABLE ASSEMBLY WAS BURNED, CAUSING FIVE FUSES TO MALFUNCTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 51,960. UPDATED 01/07/14*LJ UPDATED 1/17/2014 *JS

NHTSA ODI 10548136