What 2,137 owners told NHTSA about the 2011 Ford F-150 Supercab Diesel

MY 2011 F150 REAR WINDOW PANE BROKE ABOUT 1 MINUTE AFTER TURNING ON THE REAR DEFROST AS I WAS DRIVING DOWN MY STREET. THIS NEEDS TO BE RECALLED AS IT IS A VERY DANGEROUS SITUATION TO HAVE A WINDOW BREAKING DIRECTLY OVER THE REAR SEATS. KIDS AND PASSENGERS ARE BEING PUT IN A DANGEROUS SITUATION BY ENTERING THE BACKSEAT. THIS IS CLEARLY A PROBLEM AS OTHERS HAVE STATED. FORD AND MY EXTENDED WARRANTY WILL NOT COVER THE WINDOW UNLESS IT IS DIAGNOSED, HOWEVER I HAVE CONTACTED 5 DEALERSHIPS WHO SAID THEY ARE UNABLE TO DIAGNOSE A PROBLEM LIKE THIS. I CAN NO LONGER HAVE ANYONE RIDE IN MY TRUCK IN THE BACKSEAT.

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AS I WAS DRIVING DOWN THE HIGHWAY TO WORK AT 4:45 AM (AND NOBODY ELSE ON THE ROAD), I PRESSED THE REAR DEFROSTER BUTTON TO CLEAR THE FROST FROM THE WINDOWS AND SIDE VIEW MIRRORS. IT WAS ABOUT 30 DEGREES THAT MORNING. THE DEFROSTER BUTTON DID NOT LIGHT UP. A FEW SECONDS LATER THE LIGHT FLICKERED. IMMEDIATELY FOLLOWING, I HEARD A LOUD BANG LIKE A GUNSHOT. WHEN I GOT TO WORK I NOTED THE RIGHT SIDE OF MY 3-PIECE REAR WINDOW WAS IN PLACE BUT SHATTERED. I BELIEVE THE DEFROSTING SYSTEM OR REAR WINDOW TO BE FAULTY. I AM CURRENTLY WAITING TO HEAR BACK FROM FORD'S CUSTOMER SERVICE TO SEE IF THEY'RE GOING TO COVER IT. IN THE MEANTIME, THE WINDOW IS BARELY IN TACT. THE TRUCK HAD 30,700 MILES ON IT AT THE TIME OF THE INCIDENT. THE DEALERSHIP SAID THEY HAVE NEVER HEARD OF THIS HAPPENING. HOWEVER, I LEARNED THREE OF MY COWORKERS HAD THE SAME EXPERIENCE WITH TRUCKS DATED 2011, 2012, AND 2014. ONLINE RESEARCH SHOWS WE ARE NOT THE ONLY ONES. COME ON FORD OWN THIS PROBLEM!

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IT WAS 15 DEGREES OUTSIDE. I USED MY ELECTRIC START. LET THE TRUCK WARM UP FOR ABOUT 10 MINUTES. WENT OUT TO TRUCK AND OPENED THE FRONT DRIVER DOOR. I HEARD A LOUD NOISE FROM THE BACK OF THE TRUCK. I INSPECTED THE CAR AND FOUND THAT THE BACK WINDOW HAD SHATTERED. AFTER DOING SOME RESEARCH ONLINE I DISCOVERED THAT LOTS OF OTHER OWNERS ARE REPORTING THIS FROM A MALFUNCTION IN THE REAR DEFROST. I WAS NOT DRIVING AND THERE WAS NO OTHER THING THAT COULD HAVE CAUSED MY WINDOW TO SHATTER. I LIVE IN THE SUBURBS OF MINNEAPOLIS AND MY TRUCK WAS PARKED IN THE DRIVEWAY. I AM JUST THANKFUL THIS DID NOT HAPPEN WHEN DRIVING DOWN THE ROAD WITH MY THREE BOYS. I BELIEVE FORD NEEDS TO RECALL THE REAR WINDOW WITH SLIDER WITH POWER DEFROST AS THIS IS A SAFETY HAZARD.

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WHILE DRIVING MY 2011 F150 SUPERCREW CAB ON A 30 DEGREE EVENING, I TURNED ON THE REAR DEFROSTER. WITHIN A FEW MINUTES, A PASSENGER IN THE BACK SEAT HEARD A CRACKLING SOUND AND THEN A LOUD POP, THE PASSENGER SIDE OF THE 3 SECTION REAR WINDOW HAD SHATTERED, WITHIN A FEW HOURS THE GLASS FROM THIS WINDOW HAD STARTED TO FALL OUT AND ENTER INTO THE CAB, AND ONTO THE SEATS. THIS HAPPENED ON 12/30/2016 AT APPROXIMATELY 6PM, SPEED WAS ABOUT 35 MPH AND NO OTHER TRAFFIC WAS ON THE ROAD. *TR

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AFTER AUTO STARTING MY TRUCK ON THE MORNING OF DECEMBER 14 2016. UPON DEPARTING MY HOUSE, I HEARD A LOUD POPPING NOISE. HOWEVER I WAS NOT ABLE TO VERIFY WHERE IT CAME FROM UNTIL I ARRIVED AT MY DESTINATION. I NOTICED A PATTERN ON MY SLIDING REAR WINDOW ON THE DRIVERS SIDE. UPON FURTHER INVESTIGATION I DISCOVERED THE WINDOW WAS SHATTERED ALL THOUGH IT WAS STILL IN ONE PIECE. WHILE RESEARCHING METHODS OF REPAIR I DISCOVERED THAT THIS HAS HAPPENED OVER 70 TIMES.IN PREVIOUS COMPLAINTS IT HAS BEEN SAID THAT THIS COULD POSSIBLY BE ATTRIBUTED TO FAULTY CONSTRUCTION OR AN ELECTRICAL SYSTEM FAILURE THAT COULD CAUSE A FIRE. I FEEL THIS IS A DRIVING HAZARD FOR BOTH DRIVER AND OCCUPANTS DUE TO THE POSSIBILITY OF MINUTE GLASS FRAGMENTS GETTING IN EYES AND CAUSING INJURY AND POSSIBLY A FATAL ACCIDENT. THEREFORE I FEEL THAT AN IMMEDIATE RECALL IS NECESSARY. PEOPLE HAVE LODGED COMPLAINTS SINCE 2010 UNTIL PRESENT. INJURY WOULD OCCUR IF THE WINDOW WAS TO BLOW OUT CAUSING INJURY OR ACCIDENT TO OTHER VEHICLES OR PERSONS FOLLOWING MINE OR OTHERS VEHICLES (MOTORCYCLIST). *TR

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REAR SLIDING WINDOW EXPLODED FROM ELECTRIC DEFROSTERS COULD NOT SEE OUT OF REAR WINDOW THE BANG WAS SO LOUD I LOST CONTROL FOR A MOMENT THERE WAS GLASS EVERYWHERE IN THE BACK SEAT FORD REFUSES TO EVEN LOOK AT IT AND THE EXTENDED COVERAGE WONT COVER THE REPAIR I CAN USE THE DEFROSTER WHEN HAVING SMALL CHILDREN IN THE BACK SEATS WHEN ITS COLD FOR THE FEAR OF INJURY TO THE CHILDREN THIS IS A OPTION THE COST BIG $$$$ AND CANT BE USED WHEN IT COLD AND HAVING MY GRANDCHILDREN IN THE BACK SEATS FORD NEEDS TO STEP UP ON THIS ONE ITS NOT SAFE FOR MANY REASONS I WAS DRIVING ON A HIGHWAY AND IF THE CHILDREN WERE WITH ME IT COULD HAVE BEEN DEADLY. *TR

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TL* THE CONTACT OWNS A 2011 FORD F-150. AFTER THE REAR WINDOW DEFROSTER WAS ACTIVATED, THE PASSENGER SIDE OF THE REAR WINDOW SHATTERED. THE CONTACT NOTICED THAT THE CASING OF THE HEATING ELEMENT AND THE SHATTERED AREA OF THE WINDOW CONTAINED BURN MARKS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

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REAR WINDOW SHATTERED WHEN REAR DEFROST WAS RUNNING. DEFROST HAD BEEN RUNNING FOR 10 MINUTES. VERY LOUD POP WHILE I WAS DRIVING ON THE INTERSTATE. *TR

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TL* THE CONTACT OWNS A 2011 FORD F-150. WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR PASSENGER SIDE GLASS SHATTERED WITHOUT WARNING. IN ADDITION, THE REAR DEFROSTER WAS NOT OPERATING CORRECTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,500.

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REAR GLASS WINDOW ON 2011 F150 WITH POWER SLIDER- DRIVER SIDE BACK QUARTER GLASS SHATTERED, WHILE DRIVING. REAR DEFROSTER WAS ON. I HAVE RESEARCHED THIS ISSUE AND HAVE SEEN MANY COMPLAINTS REPORTED ONLINE. I AM GLAD MY CHILDREN WEREN'T IN THE BACK SEAT AT THE TIME THIS HAPPENED AND IT STAYED IN THE FRAME AND DID NOT BLOW OUT/INTO THE REAR VEHICLE PASSENGER AREA

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TL* THE CONTACT OWNS A 2011 FORD F-150. WHILE DRIVING APPROXIMATELY 5 MPH, THE REAR DRIVER'S WINDOW SHATTERED WITHOUT WARNING. THE DEALER STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE CONTACT HAD THE WINDOW REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

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WARMING MY TRUCK UP TO LEAVE FOR WORK THIS MORNING. TURNED ON WINDSHIELD DEFROSTER AND REAR WINDOW DEFROSTER TO REMOVE HEAVY DEW. REAR DEFROSTER TURNED ON FOR ABOUT 10 SECONDS AND SHUT OFF BY IT SELF. WHILE DRIVING I NOTICED IT HAD TURNED OFF, PUSHED THE BUTTON AGAIN AND IT DID NOT TURN ON. ABOUT 2 MINUTES LATER I HEARD A LOUD "POP" AND LOOKED IN MY REAR VIEW MIRROR TO SEE THAT THE RIGHT REAR WINDOW HAD SHATTERED.

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AFTER REAR DEFROST WAS ACTIVATED WHILE DRIVING TO WORK IN THE MORNING THERE WAS A VERY LOUD BANG AND THE DRIVERS SIDE REAR WINDOW BROKE AND SPIDERED. THIS OCCURRED ON APRIL 15 2016. TEMP WAS ABOUT 35 DEG F. NOTE REAR WINDOW WAS REPLACED ONCE ALREADY IN 2013 FOR THE REAR DEFROST NOT WORKING.

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TL* THE CONTACT OWNS A 2011 FORD F-150. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT TURNED ON THE DEFROST AND THE REAR WINDOW SHATTERED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.

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TL* THE CONTACT OWNS A 2011 FORD F-150. AFTER THE REAR DEFROSTER WAS ACTIVATED, THE REAR WINDSHIELD SHATTERED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 FORD F-150. WHILE REVERSING, THE REAR WINDOW SHATTERED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 05/18/16*LJ UPDATED 06/09/16.*JB

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TL* THE CONTACT OWNS A 2011 FORD F-150. WHILE DRIVING APPROXIMATELY 30 MPH, THE REAR PASSENGER SIDE GLASS SHATTERED OUTWARDLY. THE FAILURE OCCURRED WITHOUT ANY IMPACT TO THE VEHICLE. THE REAR DRIVER AND PASSENGER SIDE SEATS WERE OCCUPIED; HOWEVER, THERE WERE NO INJURIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. UPDATED 06/14/16*LJ

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REAR WINDOW SHATTERING DUE TO REAR DEFROST TEMP IN THE 30'S, STARTED MY TRUCK, TURNED ON THE FRONT & REAR DEFROST FOR A FEW MINUTES BEFORE LEAVING THE DRIVEWAY. HEARD A LOUD POP FROM BEHIND ME. MY DRIVERS SIDE REAR WINDOW WAS SHATTERED. I IMMEDIATELY TURNED OFF THE DEFROST, AND TURNED OFF MY CAR. GOOD THING I HADN'T PUT MY CHILD IN THE CAR SEAT BEFORE THE DEFROSTER CAUSED THE GLASS TO SHATTER. I NEVER PUT THE VEHICLE IN GEAR, STAYED STATIONARY.

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2011 FORD F-150. CONSUMER WRITES IN REGARDS TO VEHICLE BLEND DOOR ACTUATOR MALFUNCTION. *SMD THE CONSUMER STATED WHEN THE BLEND DOOR FAILED, THE HVAC SYSTEM WOULD BLOW HOT AIR INTO THE CABIN. THE CONSUMER STATED THE CAUSE OF THE PROBLEM WAS THE BLEND DOORS GEAR TEETH BECOMING BRITTLE UNDER NORMAL WORKING CONDITIONS AND SHEARING OFF, WHICH PREVENTED THE ACTUATION OF THE BLEND DOOR AND THEN IT BECAME SPRING LOADED TO A FULL TEMPERATURE CONDITION. THE BLEND DOOR FAILED ON FOUR SEPARATE OCCASIONS. *JB

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ON MARCH 24, 2016 I STARTED MY VEHICLE AND ACTIVATED REAR DEFROST AS THERE HAD BEEN SOME LIGHT SNOW BUILD UP. WITHIN A FEW MOMENTS I WAS TRAVELING DOWN THE ROAD AT APPROX 45 MPH. ABOUT TWO MINUTES LATER I HEARD A LOUD BANG THAT SOUNDED LIKE A GUN SHOT. THIS WAS A BIT STARTLING AND MY REACTION IMMEDIATELY CAUSED ME TO SWERVE INTO THE ADJACENT LANE OF TRAFFIC. I QUICKLY PULLED TO THE SIDE OF THE ROAD AND NOTICED THAT THE RIGHT REAR WINDOW HAD SHATTERED. THE SLIDER AND LEFT SIDE DID NOT BREAK, ONLY THE RIGHT. THIS COULD HAVE TURNED OUT MUCH WORSE HAD THERE BEEN A VEHICLE DRIVING NEXT TO ME AT THE TIME. VERY SCARY EXPERIENCE AND POTENTIALLY VERY DANGEROUS.

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REAR PASSENGER WINDOW SHATTERED AFTER TURNING ON REAR WINDOW DEFROST.

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TL* THE CONTACT OWNS A 2011 FORD F-150. THE CONTACT STATED WHILE ENTERING THE VEHICLE AND CLOSING THE FRONT DRIVER SIDE DOOR, THE REAR PASSENGER SIDE WINDOW FRACTURED WITHOUT ANY IMPACT. THE CONTACT INFORMED THE DEALER, WHO STATED THAT THE WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

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DRIVING AT APPROXIMATELY 40 MPH AND TURNED ON REAR GLASS DEFROSTER. A LOUD BANG WAS HEARD AND DISCOVERED THE REAR PASSENGER SIDE GLASS HAD SHATTERED.

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PASSENGER SIDE REAR WINDOW EXPLODED DUE TO THE WINDOW DEFROSTER. THIS SEEMS TO BE COMMON AMONG F150'S WITH A REAR SLIDER WINDOW. THIS HAPPEN ON THE WAY TO WORK ONE MORNING. SPEED 35 MPH ON SMOOTH PAVEMENT . THERE WAS FROST ON THE WINDOW BUT THE LIGHT ON THE DEFROSTER WAS NOT ON. HEARD A LOUD BANG AND DID NOT IMMEDIATELY NOTICE THE BROKEN GLASS UNTIL LATER IN THE DAY WHEN THE SUN DEFROSTED THAT GLASS. NO RESPONSE FROM FORD CUSTOMER SERVICE

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I TURNED ON THE TRUCK WITH THE REMOTE STARTER. THIS IS APPARENTLY TIED INTO THE AUTO DEFROSTER ON THE BACK WINDOW. AS SOON AS I GOT IN THE CAR AND STARTED TO DRIVE THE BACK WINDOW BLEW OUT FOR NO REASON. I DID A SEARCH ON THE WEB AND APPARENTLY THIS IS AN EXTREMELY COMMON PROBLEM. THE NOISE WAS SO LOUD I ACTUALLY THOUGHT SOMEONE SHOT OUT MY WINDOW!!

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