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What 773 owners told NHTSA about the 2011 Chrysler Town And Country
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
2 of 773 complaints match · Engine · crash/fire/injury only · clear filters
Aug 27, 2019EngineFire
TL* THE CONTACT OWNED A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING 10 MPH, SMOKE WAS SEEN EXITING THE HOOD OF THE VEHICLE. THE CONTACT STATED HE HEARD AN ABNORMAL GRINDING NOISE. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE OF THE ROADWAY, EXITED THE VEHICLE, OPENED THE HOOD AND SAW FLAMES BY THE ALTERNATOR. THE CONTACT STATED HE WAS ABLE TO EXTINGUISH THE FLAMES WITH A BOTTLE OF WATER. THE POLICE AND FIRE DEPARTMENT WERE NOT CONTACTED. THE VEHICLE WAS TOWED DICK POE CHRYSLER JEEP (6501 MONTANA AVE, EL PASO, TX 79925, (915) 778-9331) WHERE IT WAS DIAGNOSED AS A MALFUNCTIONING ALTERNATOR THAT NEEDED TO BE REPLACED ALONG WITH THE STARTER. THE VEHICLE HAS NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAS BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
NHTSA ODI 11246699
Sep 21, 2014Body & structureEngineFuel systemFire
VEHICLE PARKED IN HOMEOWNER'S DRIVEWAY ERUPTED IN FLAMES AT APPROXIMATELY 12.45 AM ON SEPTEMBER 3RD. VEHICLE WAS SHUT OFF FOR OVER FOUR(4) HOURS. ENGINE WAS RELATIVELY COOL AS IT WAS ONLY DRIVEN FOR FIVE MINUTES PRIOR TO 8 PM ON THE 2ND OF SEPTEMBER. NEIGHBOR WHO CALLED THE FIRE DEPARTMENT REPORTED SEEING SPARKS EMANATING FROM UNDER THE HOOD BEFORE IT BURST INTO FLAMES WHICH DESTROYED THE CAR. THIS ALSO DAMAGED THE OTHER VEHICLE PARKED AHEAD OF THE TOWN AND COUNTRY. *TR
NHTSA ODI 10637811
Working with the data? Download all 773 complaints as CSV · fetched from NHTSA July 27, 2026