What 773 owners told NHTSA about the 2011 Chrysler Town And Country

CAR WILL TURN OVER BUT NOT START. HAD IT TOWED TO A DEALER WHILE AWAY FROM HOME ON A FAMILY ROAD TRIP. AFTER SEVERAL HOURS OF WAITING THE DEALER SAID THE PROBLEM WAS A FAULT WITH THE TIPM AND THAT IT WOULD NEED TO BE REPLACED AT A COST OF OVER $1100 DOLLARS. I HAVE NO OTHER ALTERNATIVE, BUT WHAT AN EXPENSIVE REPAIR.

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BATTERY FAILURE LAST MONTH FOLLOWED BY A TIPM FAILURE THIS MONTH. BATTERY COST ME $220 TO REPLACE. I FOUND OUT IT COULD HAVE BEEN CAUSED BY THE TIPM FAILURE. 8/12/15 COULD NOT START CAR. I TOOK IT BACK TO THE DEALER AND THEY TOLD ME THE TIPM WAS NOT SENDING A SIGNAL TO THE FUEL PUMP AND HAD TO BE REPLACED. IT WAS NOT COVERED AND IT COST ME $1050.05 TO REPLACE. THIS SEEMS TO BE A MAJOR ISSUE WITH CHRYSLER VEHICLES.

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TIPM FAILURE FIRST STARTED PRESENTING AS DIFFICULTY STARTING APPROXIMATELY ONE MONTH AGO, THEN WENT AWAY FOR A BIT. TODAY THE CAR FAILS TO START AT ALL. TOLD THAT IT WAS TIPM AND THAT THE COST IS $$$ JUST FOR THE PART..

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ENGINE WOULD NOT TURN ON, VEHICLE SEEM TO NOT GET FUEL OR IT WOULD START THEN STALL. HAD THE FUEL PUMP REPLACED AND PLUGS REPLACED BUT THE PROBLEM REMAINS. *TR

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TIPM FAILURE WHICH LEFT CAR INOPERABLE. *TR

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VEHICLE WILL NOT START. *TR

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I HAVE HAD THE VAN FOR THREE AND A HALF YEARS. FIRST, WHEN I GOT VAN, I TOOK IT BACK IN FOR REAR HATCH OPENING ON ITS OWN. IT WOULD JUST OPEN. WE COULD BE AT WALMART OR IN THE GARAGE, AND IT WOULD BE OPEN. WE HAD ISSUES WITH KEYS. CAR WOULD START BEEPING AND SAY KEY NOT DETECTED. IF YOU OPENED A DOOR, BUT DIDN'T TURN CAR OFF, CAR WOULD SAY KEY NOT DETECTED. WE HAVE TO TURN CAR OFF AND RESTART. MY HUSBANDS KEY SET GAS NEVER WORKED. THEN LAST YEAR, I HAD TO HAVE THE ENTIRE CONSOLE REPLACED BECAUSE RADIO AND SATELLITE AND NAVIGATION WOULD JUST SHUT DOWN. NOW, IT JUST DIED SUNDAY. HAD TO JUMP VAN. TOOK TO FIRESTONE, AND THEY DIDN'T KNOW WHAT WAS GOING ON. NEEDLESS TO SAY, I'M BEING TOLD BY THE DEALERSHIP THAT IT'S THE TPIM CAUSING THE FUEL PUMP TO NOT SHUT OFF. IT'S BEEN THERE SINCE MONDAY. IN FACT, WE TOOK IT HOME MONDAY AFTER PAYING FOR DEALERSHIP TO RECONFIGURE THE ELECTRICAL. CAR HAD TO GO BACK TUESDAY. RECEIVED A CALL TODAY THAT IT WAS THE TPIM CAUSING FUEL PUMP TO NOT SHUT DOWN. EXPENSIVE REPAIR. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH AND MAKING A LEFT TURN, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS. ALSO, THE WINDOWS ROLLED DOWN INDEPENDENTLY AND THE FUEL PUMP CONTINUED TO RUN WHILE THE VEHICLE WAS OFF. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

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THE VEHICLE WOULD NOT START FOR LACK OF FUEL REACHING THE ENGINE. THE PROBLEM WAS THE FAILURE OF THE INTERNAL TOTALLY INTEGRATED POWER MODULE CAUSING THE FUEL PUMP RELAY TO SHUT OFF. I HAD SEVERAL CONVERSATIONS WITH CHRYSLER AND DURING CONVERSATIONS LEARNED THERE WAS A SHORTAGE OF THE PARTS WHICH INDICATES THIS IS A FREQUENTLY OCCURRING SYSTEMIC FAILURE AS WELL AS A SAFETY ISSUE. CHRYSLER IS CURRENTLY EXPERIENCING MASSIVE RECALLS FOR FUEL PUMP ISSUES. HOWEVER, THE TIPM MODULE FAILURE IS NOT PRESENTLY INCLUDED IN A RECALL. I WOULD LIKE TO RESPECTFULLY REQUEST THAT THE NHTSA INVESTIGATE THIS POTENTIAL SAFETY HAZARD. THE CASE NUMBER I HAVE ESTABLISHED WITH CHRYSLER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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VEHICLE PARKED IN HOMEOWNER'S DRIVEWAY ERUPTED IN FLAMES AT APPROXIMATELY 12.45 AM ON SEPTEMBER 3RD. VEHICLE WAS SHUT OFF FOR OVER FOUR(4) HOURS. ENGINE WAS RELATIVELY COOL AS IT WAS ONLY DRIVEN FOR FIVE MINUTES PRIOR TO 8 PM ON THE 2ND OF SEPTEMBER. NEIGHBOR WHO CALLED THE FIRE DEPARTMENT REPORTED SEEING SPARKS EMANATING FROM UNDER THE HOOD BEFORE IT BURST INTO FLAMES WHICH DESTROYED THE CAR. THIS ALSO DAMAGED THE OTHER VEHICLE PARKED AHEAD OF THE TOWN AND COUNTRY. *TR

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