What 773 owners told NHTSA about the 2011 Chrysler Town And Country

CAR WILL NOT START, WILL NOT STAY STARTED, OR SHUTS OFF WHILE DRIVING. OR... THE FUEL PUMP WILL STICK "ON" WHILE THE CAR IS OFF. THIS IS DUE TO THE FAULTY INTEGRATED RELAYS IN THE TOTALLY INTEGRATED POWER MODULE FAILING. THIS IS THE EXACT ISSUE AS PART OF "SAFETY RECALL R09 / NHTSA 15V-115 FUEL PUMP RELAY". THE TOWN AND COUNTRY WAS EXCLUDED FROM THIS RECALL DESPITE USING THE EXACT SAME PART AND HAVING THE EXACT SAME ISSUES. I WOULD LIKE TO HAVE THE PROPER PARTS PUT INTO MY CAR FOR SAFETY REASONS. THE DEALER WANTS TO PUT THE FAULTY PARTS BACK INTO THE CAR AFTER CHARGING ME A LOT OF MONEY TO FIX THIS OBVIOUS SAFETY ISSUE THAT SHOULD HAVE BEEN RECALLED WITH THE OTHERS.

NHTSA ODI 11142175

FAULTY FUEL PUMP WIRING SYSTEM THE TIPM IS NO LONGER ALLOWING THE ENGINE TO REALIZE THEIR IS FUEL. IT IS NOT THE FUEL PUMP. THERE ARE SO MANY WEBSITES THAT OFFER THE SERVICE TO RE-MANUFACTURER THE TIPM BECAUSE OF THE ONGOING ISSUES. WHY IS THEIR NOT A RECALL?

NHTSA ODI 11141198

OUR CHRYSLER TOWN AND COUNTRY STARTED DYING WHILE GOING DOWN THE ROAD, NOT STARTING AT TIMES, AND CAUSING A WIDE ARRAY OF CONCERNS INCLUDING SEAT BELT LIGHTS COMING AND GOING, AIR BAG LIGHTS COMING AND GOING, FUEL PUMP STAYING ENGAGED AFTER SHUTTING OFF. THIS CAN HAPPEN AT ANY RANDOM TIME. IT WAS DETERMINED TO BE ANOTHER FAULT TIPM MODULE IN THE VEHICLE, SOMETHING THAT HAS BEEN REPLACED BEFORE EVEN.

NHTSA ODI 11133519

I WAS DRIVING THE VEHICLE AND ALL THE LIGHTS ON THE DASH CAME ON AND THEN WENT BLACK, THE VAN SHUT OFF WHILE DRIVING AND I WAS ALMOST HIT BY A BIG TRUCK. THE VAN WILL NOT START NOR HOLD CHARGE. THAE BATTERY AND ALTNATOR TEST GOOD BUT IT WONT START. I HAVE HAD IT TOWED TWICE IN LESS THAN A MONTH AND HONESTLY CANT AFFORD TO KEEP GETTING STRANDED. I PURCHASED THE VEHICLE IN AUGUST OF 2016 AND THIS IS OUR FAMILY VEHICLE, AT THIS POINT I DONT HAVE TRANSPORTATION FOR MY JOB AND WOULDN'T FEEL SAFE DRIVING IT IF IT DID RUN. SO NOW IM PAYING FOR A VEHICLE THAT DOESN'T RUN AND FRANKLY IS A SAFTEY HAZZARD. MY HUSBAND IS DISABLED AND THIS WAS OUR TRANSPORTATION TO AND FROM HIS APPOINTMENTS AS WELL. I HAVE SEEN AND READ THAT THOUSANDS ARE HAVING THE SAME ISSUE WITH CHRYSLER AND STILL NO RECALL. SOMEONE PLEASE HELP.

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FUEL PUMP RELAY NOT OPERATING PROPERLY. USED TO NOT OPERATE FUEL PUMP UPON FIRST START UP. NOW FUEL PUMP WILL NOT SHUT OFF EVEN WITH KEY OUT OF IGNITION. SOUNDS LIKE TIPM ISSUE. CONSTANTLY RUNNING FUEL PUMP IS VERY DANGEROUS SITUATION.

NHTSA ODI 11132371

CAR STALLED WHILE DRIVING 40 MPH,AND WILL NOT START,TIPM IS DEFECTIVE,THE INTERNAL FUEL PUMP RELAY HAS FAILED,THE VEHICLE IS A 2011 CHRYSLER TOWN AND COUNTRY WITH 59000 MILES

NHTSA ODI 11130519

MY CHRYSLER TOWN AND COUNTRY BEGAN HAVING WHAT I THOUGHT WAS A MINOR TURN SIGNAL ISSUE. AFTER REPLACING THE BULB AND THAT NOT CORRECT THE ISSUE MY MECHANIC REPLACED THE FUSES AND THAT DID NOT SOLVE THE ISSUE. I WAS THEN TOLD THAT MY TIPM BOX/SYSTEM WAS BAD. THAT AN $800.00 PART TO FIX A SIGNAL TURN SIGNAL. WELL IT HAD TO BE REPLACED IN ORDER TO PASS INSPECTION IN ORDER TO CONTINUE DRIVING THE VEHICLE. SO I REPLACED IT. FAST FORWARD 1 YEAR LATER AND MY VEHICLE BEGINS TO INTERMITTENTLY SPUDDER WHEN COMING TO A COMPLETE STOP. I THEN BEGAN TO COMPLETLY SHUT OFF AT TIMES AFTER HIGHWAY DRIVING OVER A DISTANCE OF 5 OR MORE MILES WHEN I EXIT AND STOP OR SLOW DOWN AFTER EXITING THE HIGHWAY. WHEN I TOOK IT TO THE SHOP, THEY TEST DROVE THE VEHICLE AND IT STALLED ON THE HIGHWAY DURING THEIR TEST DRIVE DIAGNOSTIC. THEY HAD TO GET ASSISTANCE TO GET THE VEHICLE OUT OF THE ROAD. THEY THEN TOLD ME THAT ONLY THE DEALERSHIP CAN CORRECT THE TIPM SYSTEM.

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AT FIRST STARTING THE VAN WAS INTERMITTENT YOU WOULD HAVE TO WAIT TILL YOU HEARD THE FUEL PUMP TURN ON IN ORDER TO START THE VEHICLE BECAUSE THE FUEL RELAY ON THE TIPM BOARD IS GOING BAD. ONCE YOU HEARD THE FUEL PUMP COME ON THE VAN WOULD START BUT THERE ARE TIMES WHERE THE STARTER STAYS ENGAGED AND WANTS TO KEEP TRYING TO START WHEN THE VAN IS RUNNING. LAST WEEKEND I WAS ON THE HIGHWAY WITH MY FIVE YEAR OLD DAUGHTER AND THE FUEL PUMP SHUT OFF WHILE DRIVING( IN MOTION), SPEED LIMIT OF 70,.I LOST CONTROL OF THE STEERING, THE VAN DECELERATED VERY QUICKLY IN HEAVY AMOUNT OF TRAFFIC, I WAS NEARLY IN A MULTI-CAR ACCIDENT. WHEN THE VAN IS SHUT OFF I AM NOT SURE THE AIR BAGS WILL WORK IF I HAD BEEN INVOLVED IN AN ACCIDENT. I HAVE TO UNPLUG THE FUSE TO THE FUEL PUMP EVERY TIME I GET OUT OF THE VEHICLE BECAUSE THE FUEL PUMP KEEPS RUNNING DRAINING MY BATTERY. I HAD TO PAY $200.00 TO REPLACE MY BATTERY. THIS HAS BEEN A PROBLEM WITH DODGE AND CHRYSLER FOR 10 YEARS THEY KNOW ABOUT IT BUT IT WILL TAKE SOMEONE DYING IN ORDER FOR THEM TO RECALL ALL VEHICLES AFFECTED. I AM AFRAID TO DRIVE MY VAN BECAUSE I FEEL IN THIS CURRENT STATE IT IS UNSAFE BECAUSE IT HAS SHUT DOWN BECAUSE OF THE FUEL RELAY ON THE TIPM BOARD.

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MY 2011 CHRYSLER TOWN & COUNTRY QUIT WHILE DRIVING ON HENSIL RD PORT ORANGE, FL. LOST POWER STEERING AND POWER BRAKES. WAS ABLE TO PULL TO SIDE OF ROAD. FOUND PROBLEM IS FUEL PUMP RELAY IN THE TIPM IS INSUFFICIENT TO CARRY THE LOAD. A RECALL WAS ISSUED FOR 2011 DURANGO AND JEEP GRAND CHEROKEE, BUT NOT 2011 DODGE CARAVAN OR CHRYSLER T&C FOR THE SAME PROBLEM.

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THE FUEL PUMP REGULATOR GOES OUT AND THE WHOLE COMPUTER SYSTEM HAS TO BE REPLACED FOR 1100 PLUS DOLLARS.

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VAN WOULD NOT START, ONLY CRANK AND CRANK. TOWED TO REPAIR SHOP AND FUEL PUMP WAS REPLACED. NEXT DAY VAN HAD STARTING PROBLEMS AGAIN. VAN WAS TAKEN BACK TO REPAIR SHOP. MECHANIC WAS UNABLE TO SOLVE PROBLEM SO VAN WAS TOWED TO A CHRYSLER DEALERSHIP. THE CHRYSLER DEALERSHIP WAS ALSO UNABLE TO SOLVE PROBLEM AND VAN WAS RETURNED BACK TO ME. AGAIN THE VAN WOULD NOT START, I TRIED THE TIPM BYPASS IDEA FOUND ONLINE. THE VAN HAS RAN OK SINCE, ONLY HAVING TROUBLES WHEN VERY COLD. THE VAN ONLY HAS 87000 MILES AND A VERY WELL MAINTAINED HISTORY. I AM SCARED THIS VAN WILL FAIL AND SERIOUSLY HURT SOMEONE. THE COST FOR A NEW TIPM IS VERY EXPENSIVE AND I DON'T KNOW IF THIS WILL EVEN FIX THE PROBLEM. I HAVE ALREADY SPENT $900 ON A NEW FUEL PUMP AND HAVE THE SAME PROBLEMS. PLEASE HELP

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THE FUEL PUMP RELAY INSIDE THE TIPM (FUSE BOX CIRCUIT BOARD FUEL PUMP RELAY) THE VEHICLE WOULD NOT START SOMETIMES AND DIED A FEW TIMES OUT DRIVING IT OUT ON THE HIGHWAY. I BOUGHT A NEW RELAY AND HAD IT SOLDER IN TO MY TIPM AND IT WORKS GREAT NOW THEN A ENGINE LIGHT CAME ON AND IT SAY'S IT'S NOT COMMUNICATION WITH MY PCM THEN IT'S WORKING AGAIN. VEHICLE RUNS GREAT NOW AND STARTING. I HEAR CHRYSLER 2011 TOWN AND COUNTRY VANS ARE HAVING A LOT OF PROBLEMS WITH THE SAME ISSUES BUT NO RECALLS ON THE TIPM BOX MODULES.

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THE FUEL PUMP RELAY FAILED. THE FUEL PUMP RELAY IS MUCH SMALLER THAN THE INDUSTRY AVERAGE, AND THE CONTACTS OVERHEATED. THE RELAY RANDOMLY FAILED MULTIPLE TIMES WHILE DRIVING. THE PROBLEM WAS INTERMITTENT, AND THE VEHICLE WAS FUNCTIONING NORMALLY BY THE TIME IT MADE IT TO A SERVICE FACILITY FOR TESTING/REPAIR. THE RELAY ON THIS PARTICULAR DESIGN IS INTEGRATED INTO THE FUSE BOX, WHICH CHRYSLER CALLS A TOTALLY INTEGRATED POWER MODULE, OR TIPM. THE DESIGN MAKES IT PRONE TO FAILURE BECAUSE OF THE SIZE OF THE RELAY (TOO SMALL FOR THIS APPLICATION) AS EVIDENCED BY THE RECALL FOR JEEPS THAT USE THE SAME WIRING.

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SUMMARY: I BELIEVE THAT THE TIPM FUEL PUMP RELAY IS CAUSING THE ISSUES. IT HAS LEFT THE FUEL PUMP ON WHEN THE ENGINE AND POWER WAS OFF WITH THE KEY OUT OF THE VEHICLE. IT HAS MANY TIME CRANKED WITHOUT STARTING, WHILE STATIONARY WITH THE ENGINE COLD AND ALSO WHILE HOT. THIS MORNING IT SHUT OFF WHILE DRIVING MY KIDS TO SCHOOL IT SHUTOFF THE ENGINE WHILE DRIVING DOWN THE HIGHWAY FOLLOWED BY CRANKING IT WAS RESTARTED. IT FAILED TO START AFTER COMING OUT OF THE SCHOOL. I HAVE SEEN THAT CRYSLER RECALLED THIS PART ON DURANGOS WITH THE SAME ENGINE AND MODEL YEAR.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT ANY SPEED, THE VEHICLE SLOWED DOWN AND GRADUALLY ACCELERATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER (CORNERSTONE CHRYSLER JEEP DODGE, ELK RIVER, MN, 763-441-2300) FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP RELAY WAS FAULTY AND WAS NOT UNDER RECALL. THE FAILURE RECURRED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 114,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AUTONATION JEEP (16300 W COLFAX AVE, GOLDEN, CO 80401) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED TWICE, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE FAILED TO OPERATE WITH THE KEY, BUT NOT WITH THE REMOTE. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER PANEL AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT, WHEN THE TECHNICIAN TESTED THE VEHICLE, IT MISFIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

NHTSA ODI 11044489

WHEN THE VEHICLE IS TURNED OFF, THE FUEL PUMP CONTINUES TO RUN AND WILL NOT SHUT OFF. THE PROBLEM IS A FAULTY TIPM - TOTALLY INTEGRATED POWER MODULE.

NHTSA ODI 11024968

TIPM (TOTALLY INTEGRATED POWER MODULE) FAILURE. SYMPTOMS INCLUDE FUEL PUMP NOT RUNNING, OR RUNNING IRREGULARLY. VEHICLE WILL NOT START, VEHICLE STALLS SOON AFTER STARTING. THIS PART IS COMMON TO SEVERAL MODELS AND CAUSES PROBLEMS ACROSS MODEL LINES. IT HAS SINCE BEEN REDESIGNED, AND THE DEALERSHIP IS INSTALLING THE "NEW" MODULE IN OUR VEHICLE AT MY EXPENSE.

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FROM WHAT I'VE RESEARCHED MY PROBLEM IS WITH THE TIPM. SEVERAL MONTHS AGO I STARTED HAVING PROBLEMS WITH STARTING THE VEHICLE. PUSH TO START NOR KEY WOULD START THE VEHICLE AFTER SEVERAL ATTEMPTS. THEN ALL OF A SUDDEN IT WOULD START. DEALER FOUND NO CODES TO DIAGNOSE AND CLAIMED THEY COULD NOT REPRODUCE IT. DEALER FLASHED SOMETHING BUT DID NOT MAKE A DIFFERENCE. A MONTH AGO, THE CAR STOPPED ON A MAJOR HIGHWAY, I WAS FORTUNATE TO BE ABLE TO MAKE IT TO THE SHOULDER. HAD IT TOWED. DIAGNOSED AS FUEL PUMP GETTING NO POWER. THEY REPLACED THE FUEL PUMP. STILL HAVING INTERMITTENT ISSUES WITH STARTING. NOW, WITH NO WARNING THE VEHICLE JUSTS SHUTS DOWN COMPLETELY AS IF NO POWER. RADIO, EVERYTHING GOES DEAD FOR A FEWS SECONDS. THEN RADIO, LIGHTS COME ON WITH NO INTERVENTION. CAR CRANKED UP BOTH TIMES. HAS DONE THIS TWICE IN THE LAST TWO WEEKS. SOMEONE WILL GET HURT OR GOD FORBID, KILLED IF CHRYSLER DOES NOT STOP LYING AND TAKE CARE OF THIS DEFECT. CONSUMER'S SHOULD NOT BE FORCED TO PAY TO REPLACE THIS PART.

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I WAS DRIVING AND THE ENGINE SHUTS OFF THEN I STOPPED AND TTY TO RESTARTED AND FAIL. IT HAS THE FUEL TANK ALMOST FULL, THE STARTER WAS CLINKING BUT IT WAS NOT RUNNING.

NHTSA ODI 11001180

VAN WOULD NOT START FROM IT'S PARKING PLACE AT A CAR WASH. MESSAGE CAME UP "ACCESSORY OR IGNITION ON". I HAD IT TOWED TO AN AUTO REPAIR SHOP. DIAGNOSED AS FAILURE OF THE TIPM (TOTAL INTEGRATED POWER MODULE). THIS SHUT DOWN ALL POWER TO THE VEHICLE INCLUDING FUEL PUMP, COMPUTER, STEERING, ENGINE, AND WHATEVER ELSE. GOOD THING IT WAS PARKED WHEN IT FAILED, FOR HAD I BEEN DRIVING I WOULD NOT HAVE HAD ANY CONTROL OF THE VEHICLE, ACCORDING TO THE MECHANIC.

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THERE IS A KNOWN ISSUE WITH THE TIPM/FUEL PUMP RELAY IN MANY CHRYSLER/DODGE/JEEPS. WHY THE TOWN AND COUNTRY'S WERE NOT INCLUDED IN THE RECALL, I DO NOT KNOW. OUR ISSUE WITH THE TIPM/FUEL PUMP RELAY CAUSED TOTAL POWER LOSS TWICE WHILE DRIVING IN A SCHOOL ZONE TO PICK UP OUR CHILDREN. THIS COULD HAVE ENDED VERY BADLY AND IS NOT SAFE! *TR

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A FEW MONTHS BACK, MY BATTERY DIED (IT WAS FAIRLY NEW). AFTER REPLACING THE BATTERY WITH A NEW ONE, I NOTICED THERE WAS A CONSTANT SOUND COMING FROM THE BACK OF THE CAR EVEN WHEN THE CAR WAS TURNED OFF - TURNED OUT TO BE THE FUEL PUMP CONTINUALLY PUMPING. AFTER DISCONNECTING AND RECONNECTING THE BATTERY A FEW TIMES, THE CONSTANTLY RUNNING FUEL PUMP ISSUE WENT AWAY. FAST FORWARD A FEW MONTHS AND MY CAR STARTS HAVING TROUBLE STARTING. IT RANDOMLY WON'T TURN OVER - SOMETIMES TAKING 10-20 TRIES BEFORE IT STARTS. EVENTUALLY IT WON'T TURN OVER AT ALL. AFTER LOOKING ONLINE AND FINDING A [XXX] OF OTHER PEOPLE WITH THE SAME ISSUE, I DISCOVERED THE TIPM "FAULTY FUEL PUMP RELAY" ISSUE WITH THE CHRYSLER VEHICLES - INCLUDING MINE. I RIGGED A CABLE TO TEMPORARILY BYPASS THE FUEL PUMP RELAY, AND NOW IT STARTS EVERY TIME JUST FINE. FOR THE LONG TERM SOLUTION I WILL NOW NEED TO PAY TO HAVE THE TIPM MODULE REPLACED. THIS IS THE LAST CHRYSLER BRAND CAR I WILL BUY - IT'S ONE THING TO HAVE A PROBLEM WITH YOUR VEHICLE YOU BUILD (ALL CAR COMPANIES HAVE ISSUES), IT'S ANOTHER THING TO KNOW THAT THERE IS AN ISSUE AND GIVE A BIG [XXX] YOU TO YOUR CONSUMERS BY REFUSING TO ADDRESS THE KNOWN ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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THE FUEL PUMP WOULD KEEP ON RUNNING AFTER KEY WAS TAKEN OUT OF IGNITION AND EVENTUALLY CAR WOULD NOT START OR WOULD DIE OUT IN THE MIDDLE OF DRIVING.

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THIS COMPLAINT IS TO ADDRESS A PROBLEM WITH THE FUEL PUMP RELAY LOCATED WITHIN THE TOTAL INTEGRATED POWER MODULE (TIPM). OUR 2011 TOWN AND COUNTRY HAS HAD NUMEROUS ISSUES WITH NOT STARTING BECAUSE THE FUEL PUMP ISN'T GETTING POWER. WE HAVE HAD ISSUES WITH THE VEHICLE SHUTTING OFF DURING OPERATION. NOW THE VEHICLE WILL NOT START AT ALL.

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