What 773 owners told NHTSA about the 2011 Chrysler Town And Country

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE ABNORMALLY ACCELERATED TO 70 MPH. THE VEHICLE STARTED TO DECELERATE BUT ABNORMALLY ACCELERATED AGAIN UNTIL THE BRAKE WAS DEPRESSED AND BY THE CONTACT. THE STEERING WHEEL ALSO STARTED TO SHAKE AND BOUNCE AS THE VEHICLE WAS MERGED ONTO THE SHOULDER. THE CONTACT EXITED THE VEHICLE AND DISCOVERED THAT THE FRONT PASSENGER SIDE TIRE WAS ON FIRE. THE FIRE WAS EXTINGUISHED AND THE POLICE WERE NOTIFIED. THE VEHICLE WAS TOWED TO THE DEALER WHO RAN A DIAGNOSTIC TEST BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE DEALER REPLACED THE BRAKE PADS AND THE TIRE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.

NHTSA ODI 10468916

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS REAR ENDED AT 45 MPH AND PUSHED INTO A PRECEDING VEHICLE. THE AIR BAG LIGHT INDICATED THAT THE AIR BAGS DEPLOYED, BUT THEY DID NOT. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BUT THE VEHICLE WAS NOT INSPECTED FOR THE AIR BAG FAILURE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SEAT BELT FAILED DURING THE CRASH, ALLOWING THE CHILD SEAT THAT WAS BEING RESTRAINED TO DETACH FROM THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND THE FAILURES WAS 13,000. UPDATED 08-07-12 *BF

NHTSA ODI 10464668

POWER SLIDING DOOR DOES NOT STOP CLOSING WHEN AN OBJECT IS ENCOUNTERED. MY WIFE WAS HURT BUT NOT SERIOUSLY INJURED WHEN SHE WAS CAUGHT IN THE DOOR WHILE IT WAS CLOSING. WE'RE CONCERNED THAT IF A CHILD WAS CAUGHT THEY WOULD BE MUCH MORE SERIOUSLY INJURED. CHRYSLER SAYS THERE IS NO AWAY TO ADJUST THE SENSITIVITY SO THAT THE DOOR STOPS EXERTING FORCE SOONER. *TR

NHTSA ODI 10460405

MY ALMOST 2 YEAR OLD GOT HIS HAND FULLY CAUGHT IN THE SLIDING DOOR, EVEN THOUGH IT IS SUPPOSED TO HAVE A SAFETY FEATURE WHICH WOULD PREVENT IT. THE DOOR WAS CLOSING, CLOSED AND FULLY ENGAGED THE LOCKS ON HIS HAND. HIS HAND WAS LODGE FAR ENOUGH INTO THE DOOR THAT YOU COULDN'T SLIDE THE HAND OUT, YOU HAD TO PHYSICALLY OPEN THE DOOR TO GET HIS HAND OUT, HE COULDN'T JUST SLIDE IT OUT. AT THE TIME HE HAD INDENTS ON HIS FINGERS WHERE THE DOOR PUSHED IN THEM. NOW, A FEW HOURS LATER, HE HAS BRUISING AND SLIGHT SWELLING TO HIS FINGERS AND ONE OF THE FINGERS HAS A SLIGHT CUT ON IT. THESE DOORS ARE SUPPOSED TO HAVE A SENSOR IN IT TO PREVENT THE DOORS FROM CLOSING ON SOMEONE, IT OBVIOUSLY FAILED IN THIS CASE. *TR

NHTSA ODI 10457529

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY WITH MICHELIN GREEN X RADIAL X TIRES, LINE SIZE P225/65R17, DOT NUMBER: M33T00KX3111. THE CONTACT STATED THAT THE REAR PASSENGER SIDE TIRE EXPLODED WHEN SHE SLIGHTLY CRASHED INTO THE CURB WHILE IN REVERSE AT 5 MPH. THE CONTACT STATED THAT THE FAILURE WAS THE SECOND OCCURRENCE WITH THE TIRES. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FIRST TIRE. THE TIRE WAS REPLACED. THE DEALER WAS INFORMED OF THE INITIAL FAILURE BUT NOT THE MOST RECENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THEY NEEDED TO SPEAK WITH THE DEALER. THE CONTACT FILED A CLAIM (CLAIM NUMBER: 21378042) BUT NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 535 AND THE CURRENT MILEAGE WAS 586. THE FAILURE MILEAGE OF THE TIRE WAS 40.

NHTSA ODI 10426865

TL* THE CONTACT TEMPORARILY RENTED A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE HEAD RESTS OF THE SECOND ROW CAPTAINS CHAIRS FAILED. WHILE A FOUR-YEAR-OLD CHILD WAS SECURED IN A CHILD RESTRAINT IN THE SECOND ROW CAPTAIN CHAIR. THE CHILD WAS ABLE TO ENGAGE THE HEAD REST LEVER AND THE HEAD REST DETACHED FROM ITS HOUSING AS THE SEAT RESTRAINED FORWARD WITH THE CHILD STILL IN THE SEAT. THE CHILD WAS TURNED OVER, FACE DOWN WHILE STILL IN THE CHILD RESTRAINT. A PASSENGER ATTEMPTED TO MOVE THE SEAT BACK IN THE UPWARD POSITION AND INJURED HIS HAND. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 174. UPDATED 03/22/11*LJ UPDATED 1/4/11 *CN

NHTSA ODI 10382929