What 200 owners told NHTSA about the 2011 Chrysler 300

TL* THE CONTACT OWNS A 2011 CHRYSLER 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. GREY CHRYSLER OF STROUDSBURG, PENNSYLVANIA WAS CONTACTED ABOUT THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. IN ADDITION, THE DEALER STATED THAT THE CONTACT COULD PAY FOR THE RECALL REPAIR, KEEP THE ORIGINAL RECEIPTS, AND BE REIMBURSED BY THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. WHILE STATIONARY, THE BATTERY INDICATOR ILLUMINATED. THE CONTACT OPENED THE HOOD AND NOTICED WIRES WITHIN THE ALTERNATOR WERE MELTED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11023967

I WAS A PASSENGER IN THE FRONT SEAT OF A RENTAL VEHICHLE AND I WAS AT A COMPLETE STOP AT A SIGN WHEN THE DRIVER SEEMED TO HAVE SOME MEDICAL EPISODE IT WAS A PUSH START IGNITION SO WITH THE FOOT ON THE GAS THE DRIVER SEND US STRAIGHT TOWARDS A BRICK WALL AND I WAS TRYING TO LOCATE AN EMERGENCY BRAKE TURN OFF THE CAR OR STEER THE CAR OUT OF DANGER BECAUSE OF THE TIMING AND THE LACK OF SAFETY FEATURES ACCESSIBLE TO ME AS A RESULT OF THE CAR INGENUITY I SUFFERED MULTIPLE LEG FRACTURES AFTER BEING DRUG ALONG A 45 FOOT DISTANCE NEARLY SEVERING MY LEG FROM MY BODY AND A 20 HR SURGERY COMPLETE WITH SCREWS AND PLATES LACERATIONS FROM AIRBAG AND SEATBELT.

NHTSA ODI 10993080

EXPERIENCED COMPLETE ALTERNATOR FAILURE WHILE DRIVING VEHICLE. NO PRIOR WARNING OF ALTERNATOR PROBLEMS. AFTER FAILURE OF ALTERNATOR VEHICLE WENT INTO POWER SAVE MODE WHILE DRIVING DISABLING THE ABS, ESC, ECM, AND CBC OF THE VEHICLE. IT ALSO CAUSED AN UNDERHOOD ELECTRICAL FIRE IN WHICH EMS AND THE FD HAD TO BE CALLED. *TR

NHTSA ODI 10934501

TL* THE CONTACT OWNS A 2011 CHRYSLER 300. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND VARIOUS ELECTRICAL FUNCTIONS FAILED. THE VEHICLE FAILED TO RESTART. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD TO OBSERVE THE VEHICLE AND NOTICED A BURNING ODOR AND SMOKE FUMES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE REMEDY FAILED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

NHTSA ODI 10888813

TL* THE CONTACT OWNS A 2011 CHRYSLER 300. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED, SMOKE EMITTED FROM UNDER THE HOOD OF THE VEHICLE, AND THE BATTERY SAVER MODE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY AND ALTERNATOR NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 22,000.

NHTSA ODI 10788896

TL* THE CONTACT OWNS A 2011 CHRYSLER 300. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO THREE VEHICLES. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,218. UPDATED 7/14/15*CN THE CONSUMER ALSO STATED THE BRAKE WARNING LIGHTS DID NOT ILLUMINATE. UPDATED 01/05/16.*JB

NHTSA ODI 10722322

I WAS TRAVELING HWY 61 HEADED BACK TO YAZOO CITY, MS FROM GREENVILLE, MS MADE IT ABOUT 60 MILES FROM HOME IN AN RURAL AREA AND THE CAR JUST DIED-THE INTERIOR LIGHTS WENT TO FLASHING THE CAR SEEMS TO HAVE STALLED THEN THE STEERING GOT SO TIGHT THEN IT JUST STOPPED AND LEFT ME STRANDED IN THE MIDDLE OF NOWHERE. I PAID FOR THE EXPENSIVE TOW, SO I REPLACED THE BATTERY PRIOR TO THIS BREAKDOWN BECAUSE THE CAR WAS HESITATE CRANKING-THEN AFTER THIS BREAKDOWN, I DISCOVERED THE ALTERNATOR WAS BAD-I BOUGHT A NEW ALTERNATOR-CHRYSLER HAS REIMBURSE ME FOR THE ALTERNATOR AND LABOR, BATTERY, AND TOWING. BUT I WASNT REIMBURSED FOR THE USE OF AN ALTERNATIVE MEANS OF TRANSPORTATION WHILE MY CAR WAS DOWN AFTER REPLACING THE ALTERNATOR- IT WENT OUT AGAIN ON OCTOBER 30 AND MY CAR WAS DOWN ALL OF NOVEMBER AND DECEMBER AND PART OF JANUARY UNTIL ROUNDTREE CHRYSLER JEEP DODGE DID A TEMPORARY FIX BY INSTALLING ANOTHER DEFECTIVE ALTERNATOR BECAUSE THE RECALL PARTS HAVEN'T BEEN MADE AVAILABLE TO CHRYSLER AT THAT TIME AND CHRYSLER CORPORATION ADVISED ME THAT I COULD GET A TEMPORARY FIX. DURING THIS 2 MONTH PLUS, I'M WITHOUT TRANSPORTATION AND I WORK 50 MILES ONE WAY FROM HOME. . I DISAGREE TO THE FULLEST THAT IT IS MY RESPONSIBILITY TO HAVE TO PAY FOR CHRYSLER DEFAULTED PARTS OF WHICH THAT IS OUT OF MY CONTROL AND NOT MY RESPONSIBILITY- NOT TO MENTION THE MEDICAL BILL THAT I MADE DUE TO FACT OF ME BEING STRANDED IN THE DELTA AREA WHICH IS KNOWN FOR THE WEST NILE VIRUS ON A RURAL ROAD AND BEING BITE NUMEROUS TIMES BY MOSQUITOS. SO I'M REQUESTING THAT CHRYSLER PAY FOR THE FOR INVOICES OF MILEAGE FROM USAGE OF AN ALTERNATIVE VEHICLE OF WHICH YOU ALREADY HAVE A FILE AND I WOULD ALSO LIKE TO KNOW IF CHRYSLER CAN COVER MY MEDICAL BILL AS WELL BECAUSE THIS IS SIMPLY NOT RIGHT FOR ME THE CUSTOMER TO ENDURE THESE ADDITIONAL EXPENSES ALONG WITH THIS FRUSTRATION, PAIN, AND SUFFERING. *TR

NHTSA ODI 10713400

TL* THE CONTACT OWNS A 2011 CHRYSLER 300. WHILE DRIVING 45 MPH, THE MESSAGE BOARD DISPLAYED GOING INTO BATTERY SAVE MODE AND THE NAVIGATION, RADIO, AND MESSAGE BOARD FAILED TO FUNCTION. THE INSTRUMENT CLUSTER PANEL FAILED TO ILLUMINATE AND EVENTUALLY THE VEHICLE STALLED. UPON FURTHER INSPECTION, THE DRIVER NOTICED SMOKE EMITTING FROM THE FRONT OF THE VEHICLE AS WELL AS A BURNING ODOR. THE DRIVER WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE TECHNICIAN REPAIRED THE VEHICLE WITH A DEFECTIVE ALTERNATOR DUE TO THE PART NOT BEING AVAILABLE TO REPAIR THE VEHICLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

NHTSA ODI 10690823

VEHICLE SUDDENLY LOST ALL POWER WITH STRONG BURNING ODOR. DEALER HAS IDENTIFIED THAT ALTERNATOR BLEW AND CAUSED BLOWN BATTERY. ADDITIONAL ELECTRICAL DAMAGE POSSIBLE. DEALER SAYS WE ARE RESPONSIBLE FOR PAYING FOR REPAIRS AND HOPE TO GET REIMBURSED WHEN CHRYSLER BEGINS NOTIFICATION OF RECALL PROCESS. *TR

NHTSA ODI 10659311

TL* THE CONTACT OWNS A 2011 CHRYSLER 300. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ENGINE STALLED AS THE BATTERY SAVER WARNING INDICATOR ILLUMINATED AND SMOKE STARTED TO EMIT FROM THE VENT. THE PROBLEM RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

NHTSA ODI 10644867

MY RADIO SHUT OFF WHILE I WAS DRIVING AND THEN THE BATTERY SAVER MODE CAME ON THE DASHBOARD. I CALLED THE DEALER WHILE I WAS DRIVING. THEY SAID THEY NEVER HEARD OF THAT ISSUE AND BRING IT NEXT DAY TO BE CHECKED. WHILE I ATTEMPTING TO TURN MY CAR LOST ALL POWER AND LOCKED UP IN THE INTERSECTION. I HAD NO STEERING AND EVERY LIGHT TURNED ON IN THE DASHBOARD. I WAS THEN STUCK IN THE MIDDLE OF AN INTERSECTION ON AN 8 LANE HIGHWAY. A SEPARATE ACCIDENT WAS CAUSED BY THIS BECAUSE I COULDN'T EVEN GET THE FLASHERS TO WORK. LUCKILY THE DEALER WAS RIGHT UP THE STREET AND THEY WERE ABLE TO PUSH IT OUT OF THE INTERSECTION AND GET IT TO THE DEALERSHIP. I WAS CALLED THE NEXT DAY AND TOLD THE ALTERNATOR WAS BAD AND IT WOULD COST $800 TO REPLACE IT. HOW DOES THIS HAPPEN ON A NEWER CAR AND OBVIOUSLY THIS IS A PROBLEM BASED ON WHAT I HAVE READ ABOUT OTHERS EXACT SAME EXPERIENCE. *TR

NHTSA ODI 10604376

ALTERNATOR CAUGHT ON FIRE WHILE ENGINE WAS STOPPED\CAR PARKED WHILE DRIVING ON INTERSTATE, THE BATTERY INDICATOR CAME ON, INDICATING A PROBLEM WITH THE CHARGING SYSTEM. I CONTINUED ON TO MY DESTINATION ABOUT 3 MILES. WHEN I TURNED THE CAR OFF, THERE WAS AN OBVIOUS SMELL OF SOMETHING BEING "HOT" AND I RAISED THE HOOD TO SEE IF I COULD SEE IT. THE ALTERNATOR WAS OBVIOUSLY VERY HOT, AND SLIGHTLY SMOKING. ASSUMING IT WAS OK NOW THAT I HAD TURNED IT OFF, I WENT INSIDE THE BUILDING TO CALL THE DEALER. LUCKILY, I CHANGED MY MIND ABOUT TRYING TO DRIVE THE CAR ANY FURTHER AND DECIDED TO HAVE THE CAR TOWED AND WENT OUTSIDE TO WAIT FOR THE TOW TRUCK. WHEN I GOT BACK TO THE CAR, THE ALTERNATOR HAD ACTUALLY CAUGHT ON FIRE AND WAS BLAZING, DROPPING SOME MELTED MATERIALS ONTO A UNDERBODY AIR DAM AND APPEARED TO BE SPREADING. I WAS ABLE TO EXTINGUISH THE FIRE BEFORE ANY MORE DAMAGE OCCURRED. IT APPEARS THAT THE ALTERNATOR IS SEVERELY DAMAGED AND THERE IS SOME WIRING DAMAGE AS WELL AS SOME DAMAGE TO THE SURROUNDING WIRING HARNESS. THERE IS NO DOUBT THAT THIS FIRE WOULD HAVE SPREAD TO THE ENTIRE VEHICLE IN JUST A FEW MINUTES, AS IT APPEARED TO BE SELF-PROPAGATING AND ON ITS OWN WOULD NOT HAVE GONE OUT. *TR

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