What 335 owners told NHTSA about the 2011 Chrysler 200

TL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES AND THE CONTACT HAD TO MAKE MULTIPLE ATTEMPTS TO GET THE VEHICLE TO RESTART. THE VEHICLE WAS TOWED SEVERAL TIMES DUE TO THE FACT THAT IT WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHO REPLACED THE BATTERY AND THE ALTERNATOR, BUT THE FAILURE RECURRED. AS THE FAILURE PROGRESSED, ALL OF THE VARIOUS WARNING LAMPS, SENSORS, AND GAUGES FLICKERED ON AND OFF. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,850.

NHTSA ODI 10711968

THE CARS REAR END BOUNCES EXCESSIVELY ON ANY ROUGH PAVEMENT TOO THE POINT OF ALMOST LOSING CONTROL OF THE VEHICLE. THIS HAPPENS CONSTANTLY WHEN DRIVING OVER 40 MPH AND THEN HITTING A ROUGH SPOT OR HOLE IN THE PAVEMENT. *TR

NHTSA ODI 10704033

OVER THE PAST 4 MONTHS, OUR PARENTS VEHICLE HAS BEEN IN TO THE DEALERSHIP FOR SERVICING 6 TIMES DUE TO THE VEHICLE BEING COMPLETELY DEAD. THE CAR NEVER SAT LONGER THAN 2 - 3 DAYS WITHOUT BEING DRIVEN. THEY WERE TOLD THE PROBLEM WAS DUE TO THE LICENSE PLATE LIGHT, THEN THE GLOVE BOX LIGHT NOT TURNING OFF, THEN THEY WEREN'T SURE. ON 2/26, THE VEHICLE WOULD ONLY START AND RUN, WHILE CONNECTED TO THE JUMPER. THE DEALERSHIP TOOK THE CAR IN AND HAD IT FOR 2 FULL WEEKS. THE DEALERSHIP COULD NOT DIAGNOSE THE PROBLEM. MOM & DAD PICKED UP THE VEHICLE ON MARCH 14TH, NO EXPLANATION AS TO THE CAUSE OF THE PROBLEM. WENT BACK TO THE DEALERSHIP ON MARCH 19TH TO FIND OUT IF ANY FURTHER INFORMATION HAD BEEN DETERMINED... NOTHING! THEY WERE THEN ADVISED THE CAR HAS TO BE DRIVEN ALL THE TIME, TO AVOID DYING BECAUSE THE COMPUTER SYSTEM NEVER SHUTS OFF AND THEREFORE, DRAINS THE BATTERY WHEN THE CAR IS IDLE. THEY WERE FURTHER ADVISED TO PURCHASE AND USE A BATTERY TENDER TRICKLE CHARGER AND TO KEEP IT CONNECTED TO THE VEHICLE WHENEVER THE VEHICLE IS NOT IN OPERATION. THIS IS VERY INCONVENIENT AS OUR PARENTS ARE IN THEIR 80'S AND DON'T GET AROUND SO EASY ANYMORE. THIS IS NOT AN ACCEPTABLE SOLUTION. THEY'VE HAD THIS VEHICLE FOR ALMOST 4 YEARS, IF THE COMPUTER ISSUE AS DESCRIBED BY THE DEALER WERE ACCURATE, WHY DID IT WORK PROPERLY FOR THE FIRST 3.5 YEARS AND NOW HAS ISSUES? THE VEHICLE IS STILL UNDER WARRANTY HOWEVER, WITHOUT ACCURATE DIAGNOSIS, NOTHING IS BEING DONE. THE LAST COMMUNICATION WE'VE HAD WITH THE DEALER WAS FRIDAY MARCH 27TH. TELLING US IF THE CAR DOESN'T DIE AGAIN BY THIS COMING FRIDAY (APRIL 3, 2015), THEY'LL BE CLOSING THE CASE. THE PROBLEM HAS NOT YET BEEN DIAGNOSED OR RESOLVED. IS THERE ANYTHING WE CAN DO, ANY INFORMATION YOU CAN PROVIDE, TO HELP OUR PARENTS GET THIS ISSUE RESOLVED? *TR

NHTSA ODI 10702397

LOAD METAL TO METAL CLUNK WHEN CARS GAS PEDAL IS RELEASED OR PUSHED DOWN. LEFT WHEEL AREA IS WHERE THE SOUND IS COMING FROM. MAYBE AXLE AREA. TRANSAXLE . BEARING AREA. ITS GOING INTO THE SHOP ON FRIDAY. 3/27/2015 , RED WING, MINNESOTA. THEY ARE GOING TO TAKE APART AND HAVE A LOOK. PS: IT HAS BEEN DOING THIS SENSE WE GOT IT . BUT IS GETTING WORSE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10701860

THE ORIGINAL DATE IS SEPT. 2012. I WAS UNABLE TO ENTER THIS INFO ABOVE. I HAVE BEEN HAVING PROBLEMS WITH UNEXPECTED LOSS OF POWER, (FALLING DEAD) SINCE 2012. IT NORMALLY HAPPENS WHEN I AM GOING SLOW DUE TO BEING IN TRAFFIC. I AM STOPPED OR BARELY MOVING AND WHEN WE START MOVING I PRESS ON THE ACCELERATOR AND IT WILL NOT GO BECAUSE IT HAS FALLEN DEAD. I HAVE TO PUT MY FLASHERS ON, PULL OVER IF POSSIBLE, PUT THE GEAR IN PARK, TURN OFF THE ENGINE AND RESTART THE CAR AND IT IS GOOD TO GO. THERE HAVE BEEN TIMES THIS HAPPENS IF I AM AT A STOP LIGHT ALSO WHEN THIS OCCURS. THE NEXT ISSUE IS THE LOW TIRE PRESSURE LIGHT COMES ON MOST TIMES WHEN THE WEATHER CHANGES. I HAVE TAKEN THE CAR TO A TIRE REPAIR SHOP AND WAS TOLD WHEN WE HAVE EXTREME WEATHER CHANGES, THIS WILL HAPPEN AND TO CHECK THE TIRE PRESSURE EVERY 3 WEEKS. THIS IS COSTING ME $5.00/TRIP FOR PRESSURE CHECKS. I HAVE TAKEN MY CAR BACK TO THE DEALERSHIP WHEN I STARTED HAVING THESE PROBLEMS, THEY CHECKED THE CAR, DID A TEST DRIVE, KEPT IT OVERNIGHT AND SAID NO PROBLEMS WERE FOUND. VERY DISAPPOINTING AND FRUSTRATING. *TR

NHTSA ODI 10695342

ON 3/3/15 AROUND 5:40PM I WAS DRIVING 30 MPH ON THE HIGHWAY. I PLACED MY FOOT ON THE ACCELERATOR, WHEN MY CAR TURNED COMPLETELY OFF. I IMMEDIATELY TURNED ON MY HAZARDS LIGHTS, SLAMMED ON MY BRAKES AND PUT THE CAR IN PARK, I TURNED THE CAR BACK ON AND CONTINUED DRIVING DOWN THE ROAD, ALL THIS OCCURRED SO QUICKLY I ALMOST WAS RAMMED IN THE BACK BY A LARGE TRUCK! IM TERRIFIED TO DRIVE MY CAR NOW, I DON'T HAVE ANOTHER CAR SO I DON'T KNOW WHAT TO DO.. *TR

NHTSA ODI 10692179

I WAS OPERATING VEHICLE ON SURFACE STREETS AT APPROXIMATELY 35 MPH WHEN THE VEHICLE SLOWED DOWN AND WOULD NOT ACCELERATE TO MORE THAN 20 MPH. I TOOK THE VEHICLE TO A LOCAL CHRYSLER DEALER AND IT WAS DIAGNOSED WITH A WORN OUT THROTTLE BODY. THE PART WAS REPLACED AT CONSIDERABLE EXPENSE AS THE CAR WAS OUT OF WARRANTY. I WAS TOLD BY SEVERAL PARTIES THAT THIS FAILURE WAS PREMATURE AND THE INTERNAL PARTS WORE OUT BECAUSE THEY WERE DEFECTIVE. THE MECHANIC TOLD ME HE REPLACES A LOT OF THESE THROTTLE BODIES.

NHTSA ODI 10690779

TL*THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, OVER A BUMP, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. IN ADDITION, WHEN THE BRAKE PEDAL WAS DEPRESSED IT WOULD VIBRATE. THE CONTACT MENTIONED THAT THE HARDER THE BRAKE PEDAL WAS DEPRESSED, THE HARDER THE VIBRATION. THE CONTACT ALSO STATED THAT THE VEHICLE SHIFTS OUT OF GEAR AND ACCELERATES INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE ROTATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 10682138

IT WAS SNOWING LIGHTLY AND THIS CAR COULD NOT ESTABLISH TRACTION. I'VE HAD THE TIRES EXAMINED AND THEY HAVE BEEN VERIFIED BY A TIRE COMPANY AND A DEALERSHIP TO BE IN GOOD CONDITION. THEY ARE ALL-WEATHER TIRES. THE DEALERSHIP FELT THE PROBLEM IN A TEST DRIVE AND THEY DON'T KNOW WHAT IS CAUSING THE SWAY OR "FISHTAIL" EFFECT. THIS EFFECT OCCURS WHEN THERE IS ANY TYPE OF PRECIPITATION ON THE ROADS. I'VE RESEARCHED ON THE WEB AND DISCOVERED MANY, MANY COMPLAINTS ABOUT THIS. ALL OF THE OWNERS ARE AFRAID TO DRIVE THIS VEHICLE IF THERE IS ANY MOISTURE ON THE ROADS AND NONE OF THEM HAVE BEEN ABLE TO RESOLVE THE SWAYING. SOME HAVE TRIED SNOW TIRES, HAVE WHEELS REALIGNED, REPLACING VARIOUS PARTS. SOME SAY THAT CHRYSLER EMPLOYEES HAVE CLAIMED IT IS A "KNOWN PROBLEM" WITHOUT A FIX. PLEASE GET CHRYSLER TO FIX THIS FOR US. *TR

NHTSA ODI 10676312

DRIVE SIDE HANDLE CONTROLS COUNSEL POOR PLASTIC TORN/UNGLUED. AS WELL AS HEAD LINER FROM BACK SEATS ON BOTH SIDES. ALSO HOOD PAINT RAISING UP FROM HEAD LIGHTS LED. ON BOTH SIDES. THE PAINT IS RAISED WITH VISIBLE DAMAGE. *TR

NHTSA ODI 10676324

SUNDAY AFTERNOON I CAME TO A STOP TO MAKE A LEFT TURN. I PROCEEDED I MADE IT INTO THE PARKING LOT AND THAT'S WHEN THE CAR ENGINE SHUT OFF. I PUT BRAKES ON IMMEDIATELY TO AVOID HITTING A CAR BECAUSE I COULD NOT TURN MY WHEEL BECAUSE POWER STEERING WAS OFF BECAUSE ENGINE SHUT OFF. SCARED ME. I TOOK IT TO ROBERSONS DEALERSHIP 2 WEEKS PRIOR TO THIS BECAUSE IT DID IT TWICE. THEY RAN COMPUTER TEST FOUND NOTHING WRONG. AND THEN TODAY THIS HAPPENED. I AM SCARED. I WILL TAKE CAR BACK TO DEALERSHIP TOMORROW. MONDAY JAN 12 2015. I THEN READ THIS HAS HAPPENED TO OTHERS AND CHRYSLER DID FIND A PROBLEM BUT NHTSA DID NOT FORCE THEM TO RECALL. SOMEONE COULD GET KILLED IF CAR STALLS WHILE CROSSING A ROAD AND GET SLAMMED INTO. THIS IS IN EXCUSABLE, AND NEEDS TO BE RECALLED. I AM SCARED AND FURIOUS AND SHAKEN UP. THE STEERING FELT WEIRD RIGHT BEFORE IT HAPPENED. *TR

NHTSA ODI 10671684

BROUGHT CAR NEW OFF SHOW ROOM FLOOR AT DAVE DENNIS CHRYSLER DODGE DEALER DAYTON OHIO ON A CLOUDY RAINY DAY ON THE NEXT DAY DRY AND NICE OUT ON THE REAR AND PASSENGER SIDE OF THE CAR I COULD SEE MARKS IN THE PAINT TOOK BACK TO THE DEALER AND ASK WHAT HAPPEN TO THE PAINT THEY SAID THEY WILL TAKE CARE OF IT BUT A FEW HOURS LATER THAY TOLD ME IT WAS DONE IT LOOKED WORSE THAN BEFORE THAY STARTED SO THAY HAD ME COME BACK 2 WEEKS LATER TO SEE SOME ONE IN THE BODY SHOP BUT HE DID NOT WORK FOR CHRYSLER HE DID DETAILING ON CARS AND BUFFING ON PAINT AND HE TOLD THE DEALERSHIP THAT HE WOULD NOT TOUCH THE CAR AND THAY WOULD NOT TELL ME WHY SO THERE BODY SHOP DID IT 3 MORE WEEKS WENT BY HAD OTHER PROBLEMS WITH AIR COMING THOUGH BACK DOOR SEALS AND NOISE IN BACK OF CAR NEVER DID GET FIXED KEPT GETTING RUN AROUND SO 11 MONTHS LATER TIRED OF DEALING WITH CAR I WENT TO TRADE IT IN AT SAME DEALER THAY LOOK AT IT AND TOLD ME THERE IS SOMETHING WRONG THAY CAN NOT TAKE IT AS A TRADE THAT'S WHEN THAY TOLD ME IT WAS WREAKED AT THE DEALER BEFORE I BROUGHT IT BUT THAY TOLD ME THAT BECAUSE THE REPAIR WAS UNDER 1000.00 THAY DID NOT HAVE TO TELL ME THE WORK THAY DID ON IT AFTER I GOT WAS A 1000.00 BUT I FOUND OUT DAMAGE WAS DONE TO THE REAR OF THE CAR AND ALL OF THE PASSENGER SIDE AND PAINT THAT WHY DOOR WILL NOT SEAL I ASK TO SEE THE PAPER WORK ON WHAT THAY DID TO THE CAR BEFORE I GOT AND I WAS TOLD THERE IS NO PAPER WORK DEALER SHIP WILL NOT DO ANYTHING THAY SAID TO BAD CHRYSLER SAID TAKE IT UP WITH THE DEALER NO LUCK STUCK LIKE CHUCK CAN NOT DO ANYTHING WITH CAR. I WOULD NEVER OF GOTTEN THIS CAR IF I HAD KNOWN OF THE DAMAGE BE CAREFUL OF WHAT YOU THINK IS NEW AND UNDAMAGED. *TR

NHTSA ODI 10671218

CONTINUED PROBLEMS WITH HEATING SYSTEM ON CHRYSLER 200, YEAR 2011, TOURING MODEL, V6 PEN STAR ENGINE: LACK OF HEAT ON PASSENGER SIDE, & SIDE WINDOWS FOGGING UP. LITTLE TO NO HEAT ON DRIVER'S SIDE. I HAVE TAKEN THE CAR TO THE CHRYSLER DEALERSHIP 4 X AND EACH TIME, THEY FLUSH AND CHECK THE HEATING LINES AND SAY THERE IS NOTHING WRONG, THAT I HAVE HEAT. THE HEAT SEEMS A LITTLE BETTER FOR A SHORT WHILE, THEN THE SAME THING HAPPENS AGAIN, I LOSE HEAT AND ONLY COLD AIR IS BLOWING OUT OF VENTS WITH HEAT SETTING ON MAX. I PAID FOR AN EXTENDED WARRANTY WHEN THE VEHICLE WAS PURCHASED NEW. I AM TOLD EACH TIME THERE IS NOTHING WRONG. THERE HAS TO BE SOMETHING WRONG! I NEVER OWNED A VEHICLE WITH THIS PROBLEM AND AM VERY DISAPPOINTED. WHAT AM I TO DO WITH NO HEAT AND SUBZERO TEMPS.?? NOW THE DRIVER'S SIDE HAS LITTLE TO NO HEAT AND WINDOWS ARE FOGGING UP. THERE MUST BE A MANUFACTURER DEFECT IN THE HEATING SYSTEM ON THESE VEHICLES. *TR

NHTSA ODI 10671133

TL* THE CONTACT OWNS A 2011 CHRYSLER 200. WHILE DRIVING APPROXIMATELY 42 MPH, THE CONTACT STOPPED THE VEHICLE TO MAKE A LEFT TURN. WHILE STOPPED, THE VEHICLE ACCELERATED ON ITS OWN. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. THE AUTHORIZED DEALER WAS NOTIFIED OF THE ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED, BUT AN APPOINTMENT FOR DIAGNOSTIC TESTING WAS SCHEDULED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VIN PROVIDED WAS INCORRECT. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

NHTSA ODI 10669747

TL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE VEHICLE STALLED AND THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN INFORMED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14.

NHTSA ODI 10668121

WHILE DRIVING ON THE ROAD TO MY DESTINATION MY CAR BATTERY LIGHT CAME ON. DROVE IT ANOTHER 15 MILES BEFORE THE CAR BEGAN TO DIE. I BROUGHT IT TO THE DEALERSHIP WHERE IT WAS DETERMINED MY ALTERNATOR HAD DRAINED THE BATTERY AND WAS NO LONGER USABLE. *TR

NHTSA ODI 10662278

FAILURE OF ALTERNATOR WAS INDICATED BY BATTERY WARNING LIGHT WHILE DRIVING ON HIGHWAY IN HEAVY HOLIDAY TRAFFIC.IT WAS NECESSARY TO KEEP DRIVING SLOWLY FOR NEXT SAFE PULLOVER LOCATION DUE TO LACK SHOULDER AREAS ON ELEVATED HIGHWAY THROUGH CITY AREA AT THAT POINT. WITHIN A COUPLE OF MILES MULTIPLE SYSTEM FAILURE WARNINGS APPEARED(ABS, TRACTION CONTROL, AIRBAG) AND CAR QUICKLY BEGAN TO FAIL ENGINE AND TRANSMISSION FUNCTIONS WITH BARELY ENOUGH TIME TO SAFELY PULL OVER ON FIRST AVAILABLE SHOULDER AREA. (THIS ISSUE APPEARS TO BE VERY SIMILAR TO ALTERNATOR FAILURES ON SIMILAR 3.6L V6, 160 AMP ALTERNATOR EQUIPPED CHRYSLER VEHICLES LISTED IN RECENT CHRYSLER P60 RECALL.) *TR

NHTSA ODI 10661308

THE ALTERNATOR OF THE VEHICLE FAILED AS I WAS DRIVING AND CAUSED THE VEHICLE TO STOP OPERATING. *TR

NHTSA ODI 10655171

THE CAR ALL OF A SUDDEN WOULD NOT GO PASS 10MPH. I PUT THE GAS PEDAL TO THE FLOOR AND IT WOULD NOT GO PASS 10MPH. THE THROTTLE LIGHT CAME ON AND ANOTHER LIGHT. THEN IT DROVE FINE, THEN IT DIDN'T. *TR

NHTSA ODI 10654647

STALLED AND DIED SEVERAL TIMES WHILE LEAVING WORK. RPMS WOULD JUMP AND FALL FOR NO REASON. WHEN IT WAS WET OUTSIDE IT WAS WORSE. TOOK TO DEALER 3XS THEY COULD NOT GET IT TO DUPLICATE SO NOTHING WAS DONE. IT WOULD OFTEN STALL AT RED LIGHTS AND WHILE IN DRIVE. *TR

NHTSA ODI 10649525

TL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CYLINDER HEAD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH AND GOING DOWN A HILL, THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES HESITATED TO RESPOND WITHOUT WARNING. THE FAILURE OCCURRED ON TWO OCCASIONS. THE CONTACT ALSO STATED THAT WHILE REVERSING, THERE WAS AN ABNORMAL NOISE. THE CONTACT DISCOVERED THAT THERE WAS A LEAK UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER, WHO DIAGNOSED THAT THE POWER STEERING LINES NEEDED TO BE REPLACED. THE TECHNICIAN DISCOVERED THAT THERE WAS ANOTHER SUBSTANCE OTHER THAN BRAKE FLUID IN THE BRAKE FLUID RESERVOIR, WHICH CAUSED THE BRAKES TO HESITATE TO RESPOND. THE VEHICLE WAS REPAIRED BUT THE REPAIRS WERE UNKNOWN. THE CONTACT STATED THAT SHE WAS CONCERNED FOR HER SAFETY EVEN THOUGH THE NECESSARY REPAIRS WERE PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.

NHTSA ODI 10648262

THE ABS INDICATOR LIGHT IS COMING ON RANDOMLY AFTER HAVING A FRONT AND REAR BRAKE JOB AT THE CHRYSLER DEALERSHIP. *TR

NHTSA ODI 10637168

WHILE ACCELERATING OR DECELERATING TO THE SPEEDS BETWEEN 50 AND 55 MPH, THE STEERING WHEEL GIVES A VIBRATION, AND STAYS VIBRATING UNTIL A DIFFERENT SPEED IS REACHED. BEFORE OR AFTER THE DRIVING SPEED OF 50 AND 55 OCCURS, I DO NOT NOTICE THE VIBRATION. *TR

NHTSA ODI 10633118

TL* THE CONTACT OWNS A 2011 CHRYSLER 200. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AS THE VEHICLE ACCELERATED INDEPENDENTLY. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

NHTSA ODI 10618174

I CONTACTED TETERBORO CHRYSLER JEEP DODGE, IN LATE JUNE 2014 TO MAKE AN APPOINTMENT FOR A SAFETY RECALL DEFECT. I HAD RECEIVED A NOTICE SOMETIME IN JUNE OF 2014. I CONTACTED THE SERVICE DEPARTMENT BY TELEPHONE, IT TOOK THREE CALLS TO TRY TO REACH THE SERVICE MANAGER. ON THE THIRD PHONE CALL I WAS TOLD NOT TO BRING THE CAR IN FOR THIS FREE REPAIR. I WAS TOLD IN THE SECOND PHONE CALL THAT THE SERVICE MANAGER WAS IN A MEETING. AFTER GOING TO ANOTHER CHRYSLER DEALER THE SERVICE MANAGER FROM TETERBORO CHRYSLER CALLED AND OFFERED TO FIX THE DEFECT. HE SAID HE HEARD FROM NHTSA. I FEEL THAT TETERBORO CHRYSLER HAD A BAD ATTITUDE AND THEY ONLY CHANGED THEIR MIND AFTER I BROUGHT A LETTER TO THE DISTRICT OFFICE OF CONGRESSMAN SCOTT GARRETT. *TR

NHTSA ODI 10614724