What 731 owners told NHTSA about the 2011 Chevrolet Cruze

I LEASED A 2011 CHEVY CRUZE AND HAD IT LESS THAN 1 MONTH. DEER WERE IN THE RD, SO I SLOWED DOWN, THEN BRAKES LOCKED, I WENT OVER AN EMBANKMENT INTO A LIGHTPOLE. TOTAL LOSS, TRANSPORTED VIA EMS TO MMMHC HOSPITAL, UNCONSCIOUS FOR HALF HOUR MY MEMORY IS NOW HORRIBLE, I HAVE BAD HEADACHES, MY BACK IS HORRIBLE AND IM WITHOUT A VEHICLE. I WASNT DRIVING ABOVE SPEED LIMIT. NO COLLISION WARNING AND I'VE BEEN TO ER AND MY DR MANY TIMES

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THE 2011 CHEVY CRUZE ECO HAS BEEN HAVING A COUPLE ISSUES FROM THERE BEING A SMALL OIL LEAK COMING FROM THE ENGINE IT DRIPS MORE AFTER DRIVING AND ALSO ANOTHER LITTLE LEAK TOWARD THE BACK OF THE CAR THEN ALSO MY STABLITRAK AND TRACTION CONTROL ISSUES KEPT ME FROM GETTING OUT OF AN ACCIDENT BECAUSE MY WHEELS DIDN'T MOVE THE WAY I PLANNED TOO, THE RADIATOR FAN ALSO HAS BEEN WORKING HARDER THEN USUALLY IT NON STOP IS BLOWING VERY HARD TO KEEP THE CAR COOL. LAST UNDER THE CAR THE BOTTOM TRAYS HAVE SOME OIL BUILDING UP AND BUILDING UP

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING APPROXIMATELY 45 MPH, ATTEMPTING TO SLOW DOWN THE BRAKES BEGAN TO LOCK. THERE WAS SMOKE COMING FROM THE DASHBOARD OF THE VEHICLE. THE DRIVER PULLED OVER AND WAS ABLE TO STOP THE VEHICLE BY APPLYING EXCESSIVE PRESSURE TO THE BRAKE PEDAL. THE DRIVER AND THE PASSENGER OF THE VEHICLE WERE ABLE TO GET OUT OF THE VEHICLE BY KICKING THE DOORS TO FORCE THEM TO OPEN. ONCE THE PASSENGER WAS ABLE TO GET OUT OF THE VEHICLE THE PASSENGER SIDE OF THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THERE WERE NO INJURIES AND NO MEDICAL ATTENTION WAS NEEDED. THE CONTACT SPOKE WITH FORT DODGE FORD TOYOTA LINCOLN (2723 5TH AVE S, FORT DODGE, IA 50501 PHONE: (515) 576-7505) WHO INFORMED THE CONTACT OF A RECALL FOR THE BRAKES AND LOW OIL LEAKING CAUSING A FIRE. THE VEHICLE'S VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES, HYDRAULICS) HOWEVER, THE VEHICLE WAS NEVER REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 188,000.

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE THE CONTACT'S DAUGHTER WAS REVERSING THE VEHICLE, THE BRAKES FAILED TO OPERATE WITHOUT WARNING. AS A RESULT, THE VEHICLE TAPPED THE VEHICLE PARKED BEHIND HER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO STEWART CHEVROLET (780 SERRAMONTE BLVD, COLMA, CA 94014, (415) 570-7351) TO BE INSPECTED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT AN INSPECTOR WOULD BE SENT TO THE DEALER TO INSPECT THE VEHICLE. THE DEALER DIAGNOSED THE VEHICLE WITH A FAULTY BRAKE BOOSTER, VACUUM PUMP, AND BRAKE PADS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 20 MPH AND DEPRESSING THE BRAKE PEDAL APPROACHING A STOP SIGN, THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE THAT WAS TRAVELING EASTBOUND. THE VEHICLE WAS LAUNCHED OVER THE MEDIAN WESTBOUND LANE AND LANDED IN A DITCH. THE SEAT BELT FAILED TO RETRACT AND CAUSED THE CONTACT TO SUSTAIN HEAD INJURIES AND BRUISES. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS PUSHED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AFTER THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

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TRAVELING BEHIND PASSENGER CAR; CAR IN FRONT APPLIED BRAKES. I APPLIED MY BRAKES BUT CAR DID NOT STOP. STRUCK BACK OF VEHICLE.

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2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO BRAKES MALFUNCTION. *SMD ON JUNE 19, 2013, THE CONSUMER WAS INVOLVED IN AN ACCIDENT. WHILE APPROACHING AN INTERSECTION, THE VEHICLE AHEAD OF HIM STOPPED SUDDENLY AND WHEN APPLIED HIS BRAKES, THE VEHICLE DID NOT STOP AT THE PROPER DISTANCE AND HE REAR ENDED THE OTHER VEHICLE. THE CONSUMER RECEIVED A RECALL NOTICE IN OCTOBER 2013 AND AGAIN IN MAY OF 2014. THE CONSUMER BELIEVED THE ACCIDENT, WAS DUE TO THE RECALL. HE NO LONGER OWNS THE VEHICLE, BECAUSE IT WAS A LEASE. *JB

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE GOING DOWN A HILL AT APPROXIMATELY 70 MPH, THE BRAKES FAILED TO RESPOND MAKING IT VERY DIFFICULT TO STOP THE VEHICLE. THE CONTACT DISCOVERED THAT THE FRONT BRAKE ROTORS HAD OVERHEATED AND WERE A BURNING RED COLOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. FAILURE MILEAGE WAS 12,000.

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ON APRIL 30 2014, AROUND 11:00 AM THE CAR WAS TAKEN FOR SERVICE TO A CHEVROLET DEALER FOR A WHEEL ALIGNMENT,STEERING AND SUSPENSION SYSTEM INSPECTION AND AIR PRESSURE CONDITION CHECK, THE CHEVY CRUZE WAS AT THE SERVICE DEALER FOR APROX FOUR HOURS, WE THEN CAME HOME, AROUND 5:30 WE WENT TO A SHOPPING CENTER TO BUY SOMETHING AND ON THE WAY BACK HOME, APROX SIX BLOCKS FROM OUR HOME WE STOP ON A STOP SIGN ON A CURB/ANGLE STREET DIVIDER BY A SMALL CURB WITH TREES, WE THEN TRY TO PROCEED AND BARE RIGHT BUT THE CAR MADE SOME KIND OF A NOISE AND WENT LEFT GOING OVER SMALL CURB AND HITTING A TREE, WE WHERE GOING APROX 15 TO 20 MPH AT THE TIME OF IMPACT THE POLICE CAME AND MADE A REPORT, NO SUMMONS WHERE ISSUE BECAUSE THE POLICE OFFICER LOOK AT THE SCENE AND COMMENT THAT IT LOOKS LIKE THE CAR LOSS POWER/ CONTROL OF THE STEERING ,BRAKES AND COULD NOT BE CONTROL. THE CAR WAS A TOTAL LOSS SINCE IT WAS DAMAGES IN FRONT/ENGINE/AIR BAGS/ETC. WE KNOW FOR FACTS THAT THIS 2011 CHEVROLET CRUZE HAVE MANY RECALLS INCLUDING STEERING SHAFT SEPARATIONS/BRAKES/STEERING PROBLEMS.ETC. *TR

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I HAD COME FROM A RED LIGHT THAT TURNED GREEN, AND AS I APPROACHED THE NEXT RED LIGHT, IT HAD TURNED GREEN BEFORE I GOT THERE. I WAS COASTING IN SLOWLY AS THE VEHICLES THAT WERE ALREADY WAITING AT THAT LIGHT WERE STARTING TO MOVE FORWARD. THOUGH THE LIGHT WAS GREEN, THE VEHICLE IN FRONT OF ME HAD STOPPED RIGHT AS HE GOT TO THE INTERSECTION - HE WAS PROACTIVE IN STOPPING FOR AN AMBULANCE THAT WAS LEAVING THE STATION AT THE CORNER (IT WAS NOT ON THE STREET YET AND NO SIRENS.) I WENT TO SLOW DOWN BEFORE REALIZING HE WAS ACTUALLY STOPPED (AT THAT MOMENT, WAS UNAWARE OF AN AMBULANCE.) WHEN I REALIZED HE WAS ACTUALLY STOPPED, I STILL HAD PLENTY OF TIME TO STOP THE DISTANCE I WAS FROM HIS CAR AHEAD OF ME, BUT MY CAR WOULD NOT STOP! THE CAR SLOWED DOWN SIGNIFICANTLY, HOWEVER, IT WOULD NOT STOP. IT JUST KEPT ROLLING FORWARD AT A VERY SLOW PACE. I REMEMBER PRESSING THE BRAKE HARDER, AND THE ABS KICKED IN, AND I HEARD THE "CRUNCH" SOUND 3 TIMES, EVEN THOUGH THE GROUND WAS DRY, AT THE TIME I DID NOT KNOW WHY, I THOUGHT SOMETHING WAS WRONG WITH THE ABS, BUT THE CAR NEVER STOPPED. ALL I COULD DO WAS WATCH IN VERY SLOW MOTION AS MY CAR CONTINUED TO PULL FORWARD AND I EVENTUALLY DRIFTED INTO THE REAR OF THE CAR IN FRONT OF ME. IT WAS A VERY SLOW-MOVING INCIDENT BUT I FELT TOTALLY HELPLESS AS THE CAR CONTINUED TO ROLL. THERE WAS NO DAMAGE TO HIS VEHICLE, ONLY TO MINE. I WAS UPSET BC I KEPT REPLAYING THE INCIDENT IN MY MIND: WHY DIDN'T MY CAR STOP? WHY DID IT FEEL LIKE IT WAS BEING PULLED FORWARD? I HAD MY CAR REPAIRED AND FOUND NOTHING WRONG WITH THE BRAKES OR TIRES OR FLUID. A FEW MONTHS LATER, I REC'D THE 12213 ELECTRIC VACUUM PUMP AND FOUND THE DESCRIPTION MATCHED MY EXPERIENCE. I WANT CHEVROLET TO REFUND ME AND MY INSURANCE COMPANY AND CLEAR THIS ACCIDENT AS MY FAULT. I AM ALSO MAKING A COMPLAINT TO CHEVROLET. *TR

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ABOUT 4 PM ON 8/31/13:PULLING INTO PARKING SPACE IN FRONT OF SANDWICH SHOP AND HAIR SALON. NORMAL BRAKE PRESSURE APPLIED BUT VEHICLE DID NOT STOP, THEN BOTH FEET PRESSED ON BRAKE, BUT CARS MOMENTUM CAUSED IT TO JUMP THE CEMENT PARKING BLOCK. TO AVOID CRASHING THROUGH SALONS GLASS FRONT, STEERING WHEEL WAS TURNED SHARPLY TO THE RIGHT AND CAR CRASHED INTO, AND CAME TO A STOP AT BUILDINGS OUTSIDE SUPPORTING STRUCTURE. IN SO DOING, A CAR PARKED IN THE SPACE TO THE RIGHT, SUSTAINED DAMAGE TO DRIVERS SIDE- FRONT BUMPER. CHEVY CRUZE SUSTAINED CONSIDERABLE DAMAGE TO RIGHT SIDE DOOR PANELS AND RIGHT-FRONT BUMPER. *TR

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I WAS IN STOP AND GO MORNING RUSH HOUR TRAFFIC GOING APROX. 10 MPH. I PRESSED THE BRAKE TO STOP SLIGHTLY MORE THAN ONE CAR LENGH AWAY FROM THE CAR IN FRONT OF ME. THE BRAKES FELT SOFT AND I HAD TO PRESS THE BRAKE PEDEL ALL THE WAY TO THE FLOOR TO GET IT TO RESPOND. THE BRAKES DID NOT CATCH ALL THE WAY, THEY ONLY SLOWED THE CAR SLIGHTLY (TO APROX. 5MPH) AND I REAR-ENDED THE CAR IN FRONT OF ME. I HAD THE BRAKES, FLUID, AND ELECTRICAL/COMPUTER COMPONENTS CHECKED, AND THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. *TR

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VEHICLE WAS IN THE PARK POSITION, WHEN THE KEY WAS TURNED IN THE OFF POSITION THE CAR STARTED TO ROLL BACKWARD DOWN A HILL DRAGGING MY CHILD WITH IT. *TR

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TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE WAS NOT CORRECTED WHEN THE VEHICLE LOST POWER WHILE ACCELERATING AT ANY SPEED. THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN THE BRAKES WERE APPLIED. THE VEHICLE MOVED BACKWARDS WHILE THE BRAKE WAS DEPRESSED CAUSING THE CONTACT TO CRASH INTO A VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DID NOT REPLACE ANY PARTS AND ADVISED THE CONTACT HOW THE VEHICLE WAS DESIGNED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 752,000.

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