What 731 owners told NHTSA about the 2011 Chevrolet Cruze

I was hit side impact my airbags didn’t deploy in the car they deployed under the hood I was hit by a vehicle doing approximately 50 miles an hour the airbag that was supposed to go off went off under the hood instead of in the car

NHTSA ODI 11639492

The car overheated out of nowhere. Oil busted out of the compartment it’s supposed to be held in and got all over my mechanical parts inside the vehicle. My car caught on fire from the bottom where the engine and transmission are. The car started rattling and giving me warnings to get out of the vehicle because the vehicle was unsafe. It gave me the warning that the engine is idle, Engine locked up, and also an coolant issue. The car didn’t have issues before this. I literally had to jump out of the car with my family. The warning light for the engine and coolant came on. There hasn’t been In problems prior to this other than changing a sensor. The insurance was notified and don’t have a solution. We’re trying to figure out what to do because it’s not driveable. Going to contact Chevy dealer or GM as well.

NHTSA ODI 11418488

I LEASED A 2011 CHEVY CRUZE AND HAD IT LESS THAN 1 MONTH. DEER WERE IN THE RD, SO I SLOWED DOWN, THEN BRAKES LOCKED, I WENT OVER AN EMBANKMENT INTO A LIGHTPOLE. TOTAL LOSS, TRANSPORTED VIA EMS TO MMMHC HOSPITAL, UNCONSCIOUS FOR HALF HOUR MY MEMORY IS NOW HORRIBLE, I HAVE BAD HEADACHES, MY BACK IS HORRIBLE AND IM WITHOUT A VEHICLE. I WASNT DRIVING ABOVE SPEED LIMIT. NO COLLISION WARNING AND I'VE BEEN TO ER AND MY DR MANY TIMES

NHTSA ODI 11386717

THE 2011 CHEVY CRUZE ECO HAS BEEN HAVING A COUPLE ISSUES FROM THERE BEING A SMALL OIL LEAK COMING FROM THE ENGINE IT DRIPS MORE AFTER DRIVING AND ALSO ANOTHER LITTLE LEAK TOWARD THE BACK OF THE CAR THEN ALSO MY STABLITRAK AND TRACTION CONTROL ISSUES KEPT ME FROM GETTING OUT OF AN ACCIDENT BECAUSE MY WHEELS DIDN'T MOVE THE WAY I PLANNED TOO, THE RADIATOR FAN ALSO HAS BEEN WORKING HARDER THEN USUALLY IT NON STOP IS BLOWING VERY HARD TO KEEP THE CAR COOL. LAST UNDER THE CAR THE BOTTOM TRAYS HAVE SOME OIL BUILDING UP AND BUILDING UP

NHTSA ODI 11363711

ALSO FROM THE OTHER COMPLAINT I'VE MADE ON MY 20011 CHEVY CRUZE ECO IS THAT WHEN I'VE TRIED STARTING MY CAR IT SKIPPED THEN WAS HAVING TROUBLE STARTING SO I TOOK MY KEY OUT AND GOT ANOTHER CAR AND HOOKED THE JUMPER CABLES UP TO IT AND LET IT CHARGE FOR A LITTLE WHILE THEN I PUT THE KEY INTO THE IGNITION AND HAD TROUBLE STARTING IT UP IT STARTED UP FIRST TRY JUST NOT AS USUAL IT TOOK ABOUT A COUPLE SECOND INSTEAD OF INSTANTLY STARTING UP THIS MAKE ME BELIEVE THAT THE CAUSE OF THIS IS A FAULTY IGNITION OR ALTERNATOR THE ONLY DAMAGED CAUSED FROM THE ACCIDENT WAS THE HEADLIGHT AND PASSENGER FENDER AND BUMPER BODY THE ONLY DAMAGED PART ON THE UNDER THE HOOD WAS THE AIR BOX INTAKE AND A HOSE MOVED AROUND BUT NOT DAMAGED

NHTSA ODI 11363712

IN A FRONT IMPACT CRASH GOING 60 MPH THE CRUZE HIT A GUARDRAIL CABLE DESTROY THE FRONT OF CAR AND NO AIRBAGS WENT OFF.

NHTSA ODI 11350195

ME AND MY BOYFRIEND WERE DRIVING IN CALCUTTA OHIO WE WENT TO PULL OUT OF A PARKING LOT TO GO TO MCDONALD'S AND WE LOOKED BOTH WAYS AND WE WERE CLEAR TO GO AND BY THE TIME WE HIT THE CENTER TURNING LANE AND STARTED TO TURN INTO MCDONALD'S AND A JEEP CAME FLYING OUT OF NO WHERE AND OUR VEHICLES COLLIDED CAUSING FRONT END DAMAGE. THE AIR BAGS FAILED TO DEPLOY IN THE CAR. *TR

NHTSA ODI 11330084

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING APPROXIMATELY 45 MPH, ATTEMPTING TO SLOW DOWN THE BRAKES BEGAN TO LOCK. THERE WAS SMOKE COMING FROM THE DASHBOARD OF THE VEHICLE. THE DRIVER PULLED OVER AND WAS ABLE TO STOP THE VEHICLE BY APPLYING EXCESSIVE PRESSURE TO THE BRAKE PEDAL. THE DRIVER AND THE PASSENGER OF THE VEHICLE WERE ABLE TO GET OUT OF THE VEHICLE BY KICKING THE DOORS TO FORCE THEM TO OPEN. ONCE THE PASSENGER WAS ABLE TO GET OUT OF THE VEHICLE THE PASSENGER SIDE OF THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THERE WERE NO INJURIES AND NO MEDICAL ATTENTION WAS NEEDED. THE CONTACT SPOKE WITH FORT DODGE FORD TOYOTA LINCOLN (2723 5TH AVE S, FORT DODGE, IA 50501 PHONE: (515) 576-7505) WHO INFORMED THE CONTACT OF A RECALL FOR THE BRAKES AND LOW OIL LEAKING CAUSING A FIRE. THE VEHICLE'S VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES, HYDRAULICS) HOWEVER, THE VEHICLE WAS NEVER REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 188,000.

NHTSA ODI 11320017

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING AT 45 MPH, WHEN THE SHE SAW SMOKE EXITING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND WHEN INSPECTING UNDER THE HOOD SHE SAW OIL LEAKING FORM THE ENGINE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND INFORMED NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT SHE HAD EXPERIENCED THE SAME FAILURE 2 ADDITIONAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 92,000.

NHTSA ODI 11306307

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE THE CONTACT'S DAUGHTER WAS REVERSING THE VEHICLE, THE BRAKES FAILED TO OPERATE WITHOUT WARNING. AS A RESULT, THE VEHICLE TAPPED THE VEHICLE PARKED BEHIND HER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO STEWART CHEVROLET (780 SERRAMONTE BLVD, COLMA, CA 94014, (415) 570-7351) TO BE INSPECTED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT AN INSPECTOR WOULD BE SENT TO THE DEALER TO INSPECT THE VEHICLE. THE DEALER DIAGNOSED THE VEHICLE WITH A FAULTY BRAKE BOOSTER, VACUUM PUMP, AND BRAKE PADS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

NHTSA ODI 11287951

WENT TO TURN LEFT. STEERING WOULDN'T TURN. MY SON HIT A FENCE. BACK STREETS, HIT A FENCE AND CAME TO A STOP GOING ABOUT 20MPH

NHTSA ODI 11257792

ME AND MY KIDS WERE DRIVING DOWN THE HIGHWAY WHEN MY 2011 CHEVY CRUISE JUST LOST POWER AND MY ENGINE STOPPED WORKING... IT WILL NOT START UP AT ALL. MECHANIC CANT FIGURE OUT WHY. I'VE GOT TONS OF SENSORS GOING OUT EVERYTIME I TURN AROUND AND I AM A MOTHER OF A DISABLED SON. WE WERE ON AT PARKWAY GOING 65 TO 60 MPH. IT COULD HAVE BEEN VERY BAD. IT HAPPENED ED IN MADISON VILLE KY

NHTSA ODI 11205148

THE INTERIOR DOOR HANDLE CHROME PEELS AND CAUSED DEEP CUT TO FINGER.

NHTSA ODI 11182436

DIRECT IMPACT WITH 1200 POUND COW WHILE DRIVING ON A STATE HIGHWAY, THE AIRBAG DID NOT DEPLOY. ENTIRE CAR ENGULFED IN FLAMES AS THE ENGINE IMMEDIATELY STARTED FIRE. TOTALLED. WHY DIDN'T THE AIRBAG DEPLOY? SERIOUS INJURY. SERIOUS SAFETY ISSUE. I HAVE PURCHASED 2 CRUZE'S BECAUSE OF THE SAFETY FEATURES. THIS IS SO NOT SAFE AND SO UNACCEPTABLE

NHTSA ODI 11152220

ON OCTOBER 19,2018 MY IN LAWS WERE TRAVELING NORTH ON ROUTE 61 IN PENNSYLVANIA. THEY CAN TO A RED LIGHT AND RAN INTO THE BACK OF A MINIVAN AND THE AIRBAGS DEPLOYED. THEN WE DONT KNOW WHAT HAPPENED, BUT THE CAR ACCELERATED AND WENT THE LENGTH OF A FOOTBALL FIELD AND THEY HIT A POLE AND MY MOTHER IN LAW DIED INSTANTLY AND MY FATHER IN LAW DIED AT 5:10 AM.MY CONCERN IS WHY ISN'T IT AN INDUSTRY STANDARD THAT ONCE THE AIRBAGS ARE DEPLOYED THE THROTTLE DOESN'T SHUT DOWN. IF THE THROTTLE WOULD HAVE NOT WORKED THEY WAY STILL BE ALIVE.IF YOU CANT HELP ME COULD YOU SEND ME IN THE RIGHT DIRECTION.

NHTSA ODI 11150727

MY 2011 CHEVY CRUZ THE TURBO WENT OUT ON IT REPLACE THE TURBO REPLACE THE MANIFOLD REPLACED THE LINE THAT GOES INTO THE OIL PAN I HAVE A VACUUM LEAK SOMEWHERE I CAN'T FIND A VACUUM LEAK THERE SOUNDS LIKE SOMETHING IS BURNING UNDERNEATH THE SEATS AND SOMETIMES IT IS HARD TO SHIFT IT DOESN'T SHIFT RIGHT.ALSO THE LIGHTS ON THE FRONT THEY FLICKER AND BLANK THE SEATBELTS DON'T LIKE TO COME OUT WHEN YOU CLICKI WAS DRIVING DOWN THE ROAD ONE DAY I WAS TRYING TO GET OUT ON THE EXPRESSWAY COMING OFF OF THE RAMP TRYING TO GET SPAYED AND THERE WAS NO POWER AND DIDN'T WANT TO GO ANY FASTER BY THE TIME I GOT HOME IT SOUNDED LIKE IT WAS WHISTLING AND NO POWER AT ALL THE TURBOS FIX BRAND NEW THE MANIFOLD BRAND NEW IT'S ALL BRAND NEW WHITE NEXT TO HIS CAR IS GIVING ME A PROBLEM AFTER PROBLEM

NHTSA ODI 11091722

IT'S BEEN GOING OFF AND ON EVERY SINCE I FIRST GOT THE CAR I SMELL A BURNING SMELL AND IT LOSES POWER IS STALLS AND THE DEALERSHIP KEEP TELLING ME IT'S JUST AIR GETTING INTO IT BUT I KNOW IT'S MY TURBO BECAUSE MY NEIGHBOR HAS ONE HER TURBO WENT OUT AND I HAVE TWO OTHER FRIENDS THAT HAS ONE AND BOTH THEIR TURBO WENT OUT AND NOW IT'S MAKING A KNOCKING NOISE AND EVERYONE THAT I HAVE LOOK AT IT SAY IT'S THE TURBO IT'S THE WASTEGATE I DON'T DRIVE MY CAR MUCH AND ONLY HAS 26,000 MILES ON IT BECAUSE I'M AFRAID TO DRIVE IT I'VE HAD IT FIXED MORE THAN 10 TIMES IT HAD A OIL LEAK WHERE WOULD CATCH ON FIRE BUT THE DEALERSHIP PUT TURBO FANS IN INSTEAD OF GIVING ME A NEW MOTOR SO IT'S STILL FLAMES UP FROM THE OIL PAN BUT THEY SAY THE TURBO FANS IS GOING TO BLOW THE FIRE OUT SO IT'S NOT GOING TO HURT ME BUT I DON'T DRIVE IT FAR BECAUSE I'M SCARED WHEN IT GETS HOT THAT'S GOING TO CATCH ON FIRE AND NOBODY WOULD GIVE ME ANYTHING FOR IT THAT'S WHY I STILL HAVE THE CAR BUT I'M WILLING TO JUST TAKE A BIG LOSS AND JUST LET THEM HAVE IT BACK THE DOORS OPEN WITHOUT TOUCHING THE CAR WITH THE ELECTRICAL SYSTEM THE LIGHTS ARE JUST GO OUT IN THE DASH JUST RANDOM SO I CAN'T DRIVE IT AT NIGHT I HOPE YOU CAN SEE THE OIL ON THE PICTURES IT JUST SHOOTS ALL OVER THE PLACE AND WHEN I TAKE IT TO THE DEALERSHIP THEY SAY THE RECALL IS NOT ON MY CAR THEY HAVE A RECALL ON THE TURBO AND THE VACUUM SYSTEM BUT THEY RUN MY VIN NUMBER AND SAY IT'S NOT ON MY CAR WHEN I FIRST GOT THIS CAR IT WAS QUIET IT CAUGHT ON FIRE FROM AN OIL LEAK THEY FIXED IT NOW IT SOUNDS LIKE A TRUCK YOU CAN HEAR IT THREE BLOCKS AWAY IS STALLS ALL THE TIME AND THEY TELL ME IT'S THE GAS I'M USING I SWITCH TO PREMIUM GAS AND IT STILL DOES IT THIS CAR IS JUNK I HOPE NOBODY EVER BUYS IT CHEVY SHOULD BE SHUT DOWN

NHTSA ODI 11091428

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE OVERHEATED. THE VEHICLE WAS TOWED TO HARDY CHEVROLET (2026 MACLAND RD, DALLAS, GA 30157) WHERE IT WAS DIAGNOSED THAT THE RESERVOIR AND HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. MONTHS LATER, WHILE DRIVING, THE STABILITRAK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STEVE RAYMAN CHEVROLET (2155 COBB PKWY SE, SMYRNA, GA 30080) AND REPAIRED. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED BACK TO STEVE RAYMAN CHEVROLET WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO COST; HOWEVER, THE VEHICLE WAS TAKEN TO AN UNKNOWN INDEPENDENT MECHANIC FOR REPAIRS. A YEAR LATER, THE VEHICLE WAS OVERHEATING AGAIN FROM THE ENGINE AND AN ABNORMAL ODOR WAS COMING FROM THE AIR VENT. IN ADDITION, THERE WAS WHITE SMOKE COMING FROM THE TAIL PIPE. THE VEHICLE WAS TAKEN BACK TO HARDY CHEVROLET WHERE IT WAS DIAGNOSED THAT A NEW MOTOR WAS NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

NHTSA ODI 11031658

THE CHROME COVERING OVER MY INTERIOR DOOR HANDLES STARTED PEELING BACK. I NOTICED THIS WHEN I WENT TO OPEN MY DRIVERS SIDE FRONT DOOR AND THE SHARP PLATING SLICED MY FINGER OPEN. AFTER DOING SOME RESEARCH ONLINE THIS SEEMS TO BE A COMMON PROBLEM, AND TO ME A SAFETY CONCERN. AT LEAST IT WAS MY FINGER SLICED OPEN RATHER THAN ONE OF MY CHILDREN'S.

NHTSA ODI 11020416

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 20 MPH AND DEPRESSING THE BRAKE PEDAL APPROACHING A STOP SIGN, THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE THAT WAS TRAVELING EASTBOUND. THE VEHICLE WAS LAUNCHED OVER THE MEDIAN WESTBOUND LANE AND LANDED IN A DITCH. THE SEAT BELT FAILED TO RETRACT AND CAUSED THE CONTACT TO SUSTAIN HEAD INJURIES AND BRUISES. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS PUSHED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

NHTSA ODI 11013963

MY CHECK ENGINE LIGHT WILL NOT CLEAR NO MATTER HOW MUCH WORK I HAVE DONE TO MY CAR. IT'S HAD ROUGHLY 5 GRAND WORTH OF REPAIRS AND IT'S STILL SHAKING WHEN IT IDLED OR JUMPS FORWARD WHEN I ACCELERATE AFTER A RED LIGHT OR STOP SIGN

NHTSA ODI 11012807

REPORTING AN ENGINE FIRE ON SUNDAY JULY 23, 2017. THE 2011 CRUZE WAS TOTALED BY THE ENGINE FIRE. THE VEHICLE WAS STATIONARY PARKED IN FRONT OF MY HOME. TO MY KNOWLEDGE NO MECHANICAL PROBLEMS. LINDSAY CHEVROLET OF WOODBRIDGE, VA PUT NEW FRONT AND REAR BRAKES ON MY CAR IN MID JULY ALSO AN OIL CHANGE WITH A 27 POINT ENGINE CHECK. I DO NOT HAVE PICTURES ON MY COMPUTER. IF YOU NEED PICTURES LET ME KNOW AND I WOULD BE HAPPY TO MAIL THEM TO YOU

NHTSA ODI 11011788

ACCIDENT, ON JAN 15 2017, VEHICLE WAS TURNING INTO A RESTAURANT PARKING LOT FROM A HIGHWAY AND HIT BY A F150 PICKUP ON THE FRONT END AND WHOLE PASSENGER SIDE, GOING ABOUT 15 MPH AND OTHER VEHICLE WAS TRAVELING 50MPH, NONE OF THE 10 AIR BAGS DEPLOYED, HAVE SHOULDER INJURY 3 DAYS FOLLOWING ACCIDENT, VEHICLE WAS TOWED TO COLLISON, SHOP & WAS MADE AWARE THAT THE FRAME OF THE VEHICLE FROM FRONT END TO REAR WAS SHATTERED, THE VEHICLE WAS MOVING AND TURNING INTO A BUSINESS, THE INSURANCE COMPANY DEEMED THAT THE VEHICLE WAS TOTALED. NO AIR BAGS EVER DEPLOYED, IF THERE WERE A PASSENGER THEY WOULD HAVE DIED.

NHTSA ODI 10966353

I WAS DRIVING ON MY WAY TO WORK IN MY 2011 CHEVY CRUZE WITH MY PRECIOUS 1 YEAR OLD DAUGHTER ON THE HIGHWAY GOING THE SPEED LIMIT (60MPH) WHEN ALL OF A SUDDEN MY TRANSMISSION GOES OUT JUST OUT OF NO WHERE LUCKILY IM A GOOD DRIVER AND KNOW HOW TO DRIVE OTHERWISE ME AND MY DAUGHTER WOULD BE ABSOLUTELY DEAD RIGHT NOW! I CONTACTED CHEVY AND THE DEALERSHIP THEY DIDN'T CARE THEY SEEM TO THINK IT'S ABSOLUTELY NORMAL FOR 2011 CHEVY CRUZE FOR THIS TO HAPPEN WITH ONLY 66,107 MILES. I BOUGHT THIS CAR BRAND NEW IN 2011 AND I HAVE TAKEN IT TO THE DEALERSHIP WHERE I BOUGHT THE CAR FOR OIL CHANGES SERVICES ETC EVERY 3 MONTHS THEIR IS NO NEGLECT ON THIS CAR IT WAS PROPERLY TAKEN CARE OF. THEY HAVE NO SYMPATHY FOR THE SITUATION. FAULTY ELECTRICAL PARTS WERE PUT IN MY TRANSMISSION WHEN IT WAS ASSEMBLED IN THEIR FACTORY BUT THIS IS SOMEHOW MY PROBLEM NOW LOL WHAT A JOKE. *TR

NHTSA ODI 10948039

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT A BURNING ODOR EMITTED INTO THE VEHICLE THROUGH THE HEATING AND AIR CONDITIONING SYSTEMS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER SEVERAL TIMES; HOWEVER, THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10928563