Home · 2011 Chevrolet Cruze Limited · Complaints

What 731 owners told NHTSA about the 2011 Chevrolet Cruze Limited

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (731)Crash / fire / injury (69)Engine (257)Transmission & drivetrain (193)Electrical system (96)Electronic Stability Control (esc) (75)Brakes (74)Speed control (69)Steering (48)Fuel system (43)Airbags (40)Engine & cooling (39)

Newest first · 731 complaints · page 24 of 30

Jun 24, 2013Transmission & drivetrainEngine

VEHICLE FAILED TO ACCELERATE OFF OF THE ON RAMP ONTO THE HIGHWAY. THE ENGINE COULD BE HEARD REVVING UP, BUT DID NOT INCREASE IN SPEED. WHEN EXITING THE HIGHWAY, I PULL OFF TO THE SIDE OF THE ROAD, SHIFTED THE VEHICLE INTO PARK, THEN BACK INTO DRIVE AND THE VEHICLE WOULD NOT GO FORWARD. EVEN IN MANUAL MODE THE CAR WOULD NOT SHIFT INTO A FORWARD MOVING DRIVER. *TR

NHTSA ODI 10521583

Jun 18, 2013Engine & coolingTransmission & drivetrain

THIS CAR EXHIBITS A HESITATION FROM A STOP AND ALSO CRUISING UPON ACCELERATION, A SYMPTOM I HAVE ALSO READ ABOUT IN SOME OF THE COMPLAINTS ALREADY FILED ON THE SITE. AS WITH MOST COMPLAINTS SUBMITTED TO THE DEALER THE TECHNICIAN SAID HE COULD NOT FIND ANYTHING WRONG WHEN I TOOK IT IN TO BE LOOKED AT. AFTER TALKING TO A FEW CRUZE OWNERS ONE OF THEM SAID HE WAS TOLD THE PROBLEM WAS DUE TO " TURBO LAG ". THIS IS A PERIOD IN TIME THAT THE TURBO MOTOR MUST CATCH UP TO THE RPM'S OF THE ENGINE WHICH RESULTS IN THE HESITATION. THIS IS VERY DANGEROUS WHEN TRYING TO ENTER A HIGHWAY OR MANEUVER OUT OF A CRITICAL SITUATION. GM MUST ACKNOWLEDGE THIS MALFUNCTION AND RECALL AFFECTED VEHICLES AND REPAIR THEM WHICH CAN BE DONE BY TWEEKING THE TURBO TO SYNC WITH THE ENGINE.

NHTSA ODI 10521334

Jun 17, 2013Transmission & drivetrain

I BOUGHT MY 2011 CHEVY CRUZE DECEMBER 31, 2011 AND HAVE HAD PROBLEMS WITH THE TRANSMISSION EVER SINCE. I TOOK A TRIP 06.2011 6 MONTHS AFTER I HAD MY CAR AND WENT TO ACCELERATE AND HAD NOTHING TOTAL TRANSMISSION GONE. THEY HAD MY CAR FOR OVER 30 DAYS AND I STILL HAVE PROBLEMS. THE TRANSMISSION IS CHOPPY AND ERRATIC. WHEN I AM STOPPED OR NEARLY STOPPED AND ACCELERATE TO GO AGAIN, THE TRANSMISSION JUST REVS AS IF IT IS IN NEUTRAL. THIS IS NOT SAFE - MAKE ME A PRIME CANDIDATE FOR A REAR-END COLLISION. WHEN TRAVELING AT CRUISING SPEED OF 50-60MPH, IT IS CHOPPY AND SHIFTING WHEN YOU WOULD NOT EXPECT IT TO SHIFT. WHEN COMING TO A FAST STOP, IT CLUNKS AND THEN LUNGES - SO FIRM PRESSURE ON THE BRAKE PEDAL IS NECESSARY NOT TO HIT THE CAR IN FRONT OF ME. I HAVE HAD THE CAR INTO THE CHEVY DEALERSHIP 5 TIMES NOW AND AM TOLD THAT SINCE THE CHEVY MECHANIC CANNOT DUPLICATE THE PROBLEMS AND THERE ARE NO LIGHTS ON THERE IS NOTHING THAT CAN BE DONE. AND IT IS CURRENTLY IN THE SHOP RIGHT NOW FOR THE ABOVE PROBLEMS FOR THE 5TH TIME. *TR

NHTSA ODI 10520120

Jun 13, 2013Engine & coolingTransmission & drivetrain

WHEN MY CAR IS IN PARK, AND I TAKE IT OUT OF PARK TO ACCELERATE, THE ENGINE REVS UP AND IT "JUMPS" OUT OF GEAR. IF I AM SITTING IDLY AT A STOP LIGHT, IT DOES THE SAME THING. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TOLD ME; AFTER PERFORMING ALL THE REQUIRED TEST, NOTHING WAS WRONG WITH IT. IF I AM TURNING AND ONCE I ACCELERATE AFTER THE TURN, IT LOOSES POWER.

NHTSA ODI 10520304

Jun 13, 2013Engine

ON 10/11/2012, AND 10/18/2012, AND 11/20/2012 I EXPERIENCED "DRAGGING" WHILE ATTEMPTING TO ACCELERATE. THE CAR ACTED AS IF IT DIDN'T WANT TO GO INTO THE NEXT GEAR. EVENTUALLY IT DID, BUT NOT BEFORE STRUGGLING TO DO SO. I HAD IT TOWED TO THE DEALERSHIP ALL 3 TIMES AT THEIR EXPENSE BECAUSE IT WAS STILL UNDER WARRANTY. THE CAR HAS BEEN SERVICED 3 TIMES FOR THE SAME ISSUE, BUT IT HASN'T BEEN COMPLETELY RESOLVED. 90% OF THE TIME THERE IS STILL SOME HESITATION SOMEWHERE BETWEEN 13 TO 45 MPH. SO MUCH SO THAT EVEN A PASSENGER HAS FELT IT UPON OCCASION. I DON'T FEEL SAFE IN THIS VEHICLE AT ALL TIMES AND I'M WORRIED THAT I'LL EVENTUALLY BE STRANDED AGAIN. EVEN THOUGH IT'S BEEN SERVICED 3 TIMES I STILL HAVE NO PEACE ABOUT THE SITUATION BECAUSE THE CAR IS STILL MALFUNCTIONING. *TR

NHTSA ODI 10519747

May 30, 2013Brakes

I WAS VERY SLOWLY BACKING OUT OF MY PARKING SPACE AT WORK AND THE VEHICLE WOULD NOT STOP WHEN THE BRAKES WERE APPLIED. THIS HAPPENED TO ME 4 TIMES WITHIN A 7 MONTH PERIOD, 3 TIMES WERE IN THE WINTER WHEN I WOULD BE BACKING OUT OF A DRIVEWAY BUT I HAD ASSUMED IT WAS DUE TO THE SLICK ROAD CONDITIONS THAT WE HAD BUT I WAS APPARENTLY WRONG. I AM SCHEDULED TO HAVE MY VEHICLE LOOKED AT ON 5/31 AND I AM HOPING THAT THEY REPAIR IT AT NO COST BECAUSE I FEEL IT IS A DEFECT. I DON'T FEEL THAT IT IS MY BRAKE PADS THAT COULD BE BAD BECAUSE ANY OTHER TIME THE CAR WILL STOP ON A DIME, THERE IS NO BRAKING NOISES OR ABNORMAL FEELING IN THE BRAKES AT ANY OTHER TIME. THINKING BACK IT ONLY SEEMS TO HAPPEN WHEN I DON'T LET MY CAR SIT AND IDLE FOR A FEW MINUTES BEFORE I START GOING. *TR

NHTSA ODI 10514191

May 21, 2013Transmission & drivetrain

I PURCHASED MY NEW CAR IN MAY OF 2011, MY FIRST YEAR I HAD NO PROBLEMS. MY SECOND YEAR I HAVE LOST BRAKES TOOK IT TO DEALER AND THEY REPLACED MY BRAKE SWITCH. AND NOW IT IS HAVING SHIFTING ISSUES. IT REVS HIGH WHEN REMOVED FROM PARK TO DRIVE WHEN YOU LEFT OFF THE BREAK IT JERKS HARD THROWING YOU BACK INTO THE SEAT. IT ALSO LOSES POWER. IF IM STOPPED AND TRY TO PULL OUT IT DOES NOT WANT TO GO. IT HESITATES THEN IT WILL TAKE OFF QUICKLY. THE HESITATION IS VERY UN SAFE. I HAVE BEEN ALMOST HIT BY AN ON COMING CAR DUE TO IT. LUCKILY IT TOOK OFF SO NO ACCIDENT THAT TIME. I DO NOT TRUST IT. I RECENTLY LOST POWER GOING UP HILL AROUND A TURN I WAS ACCELERATING BUT LOSING SPEED. I COMPLETELY LEFT OFF THE ACCELERATOR AND REAPPLIED IT WAS A SLOW RESPONSE BUT FINALLY TOOK OFF AND DROVE. IT IS NOT SHIFTING PROPERLY. I HAVE AN AUTOMATIC. IT JUST SEEMS HARD SHIFTING AND JERKY WHEN IT DOES SHIFT. THIS IS A MAJOR ISSUE. SOMEONE IS GOING TO GET KILLED FROM THE SLUGGISH DELAY THESE VEHICLES ARE HAVING THEN GM WILL BE SUED. MINE SEEMS TO BE GETTING WORSE YESTERDAY 20 MAY 2013 WAS THE FIRST FOR LOSE OF POWER UP HILL. I HAVE NOT YET HAD MY BACK TO DEALER OVER THIS ISSUE BUT SINCE IT IS GETTING WORSE AND ACTING UP MORE OFTEN I WILL TAKING IT IN AND SEE WHAT THEY SAY ABOUT IT. *TR

NHTSA ODI 10513014

May 20, 2013Engine & cooling

I HAVE A BIG PROBLEM WITH MY CHEVROLET CRUZE WHICH IS COMMERCIALIZED IN MAURITIUS, SINCE MARCH 2013 THERE R A LOT OF VIBRATIONS AND I HAVE BEEN TO THE DEALER ALMOST 10 TIMES AND THEY HAVE CHANGE TWICE THE A/C COMPRESSOR BUT STILL THE VIBRATIONS IS GETTING WORST EVERYDAY, AND THIS IS REPRESENTING A DANGER FOR ME AND MY FAMILY. THE DEALER IN MAURITIUS IS COVERING UP ALL THE MANUFACTURING FAULT THAT THE CAR HAVE, AND THIS MORNING I HAVE BEEN TO THE DEALER AND THE MECHANICS HAS FEEL THE VIBRATION AND THEY TOLD THEIR BOSS THAT THERE IS NO PROBLEM , THEY HAVE TOLD LIES AND IT IS A VERY SERIOUS AS THEY R PUTTING PEOPLE LIVES IN DANGER AS THE VIBRATIONS WILL DAMAGE THE CAR AND THUS CAN CAUSE DEPTH IN ACCIDENTS. U HAVE TO CONTACT GM AS I HAVE CALL THEM AND THEY ARE AWARE OF THE PROBLEMS BUT THE DEALER IS COVERING UP OTHERWISE THEIR CAR WILL STOP SELLING. *TR

NHTSA ODI 10512775

May 17, 2013Brakes

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE BRAKES FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE. *TR

NHTSA ODI 10512542

May 14, 2013Brakes

I WAS LEAVING MY DRIVEWAY WHEN I TRIED TO STOP AT THE END. THE BRAKE PEDAL FELL TO THE FLOOR AND THE CAR KEPT ROLLING. I AM SO THANKFUL THAT I WAS NOT ON THE INTERSTATE OR HAVING TO MAKE A SUDDEN STOP. I HAD IT TOWED BY AAA TO THE DEALERSHIP. I WAS TOLD BY THE DEALERSHIP THAT MY BRAKE BOOSTER WAS BAD AND THAT THERE IS A BULLETIN OUT ABOUT HARD BRAKING. THEY ORDERED THE PART AS THEY DO NOT KEEP IT IN STOCK. THEY ARE SUPPLYING ME WITH A RENTAL WHILE I WAIT FOR THE CAR TO BE FIXED. I WILL KEEP YOU UPDATED AS TO IF THEM REPLACING THE BRAKE BOOSTER FIXES THE ISSUE. *TR

NHTSA ODI 10511834

May 14, 2013Engine

THE CAR HAS BEEN RUNNING GREAT AND ON SUNDAY I NOTICED THAT IT SEEMED TO BE RUNNING AWAY WITH ITSELF AND SOUNDED LIKE THE AIR CONDITIONER WAS ON WHEN IT WAS NOT. TOOK IT TO A SHOP HERE WITH STANLEY AUTO GROUPS PERMISSION , THEY HAD THE MECHANIC PUT A MACHINE ON IT AND IT CAME UP WITH A CODE AND THE STANLEY AUTO GROUP PERSON TOLD HIM IT WAS A THERMOSTAT PROBLEM. I WORK AT A CHURCH AND MY PASTOR LOOKED IT UP AND FOUND THERE WAS A RECALL FROM THE NHTSA. I THEN CALLED A CHEVROLET DEALER AND HE SAID THERE WAS NO RECALL. I THINK THE CHEVROLET DEALERSHIP IS GIVING ME THE RUN AROUND BECAUSE THERE HAVE BEEN SEVERAL RECALLS SINCE I BOUGHT THE AUTO IN SPETEMBER OF 2012 AND HAVE NEVER GOTTEN A RECALL NOTICE. *TR

NHTSA ODI 10511883

May 8, 2013Engine

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LAMP ILLUMINATED AND THE TEMPERATURE GAUGE WENT FROM NORMAL TO EXTREMELY HOT IN MATTERS OF SECONDS. THE CONTACT MENTIONED THAT THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES. THE TECHNICIAN STATED THAT THE COOLANT NEEDED TO BE REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 35,000. *TR

NHTSA ODI 10511051

May 7, 2013Transmission & drivetrain

I PURCHASED MY FIRST NEW CAR IN 2011 AND THE FIRST YEAR WENT GREAT THEN EVERYTHING CHANGED AFTER THAT. THE CAR WOULD IDLE A LOT HIGHER THEN IT STARTED JERKING WHEN I DECELERATED AND ACCELERATED LIKE IT HAD A HARD TIME SHIFTING INTO GEARS. TOOK IT TO THE DEALER IN KALAMAZOO AND THEY RAN A DIAGNOSTIC AND CAME BACK WITH NOTHING. THEY EVEN KEPT IT FOR 3 WEEKS AND WEREN'T ABLE TO RECREATE IT THEN AS SOON AS I GOT IT ACTED UP. THEN SHORTLY AFTER THAT THE CAR WOULDN'T SHIFT GEARS UNTIL IT REACHED ABOUT 3000 TO 3500 RPMS ALONG WITH LAG IN ACCELERATION WHEN STEPPED ON THE GAS PEDAL. THIS ONLY HAPPENS PERIODICALLY. THIS HAS BEEN SOO FRUSTRATING AND I'M DISAPPOINT IN CHEVY AT THE MOMENT AND I QUESTION ON BUYING A NEW ONE IN THE FUTURE. *TR

NHTSA ODI 10511003

Apr 29, 2013Engine

I HAVE A CHEVROLET CRUZE, I BOUGHT IT IN JULY 2011 AND AFTER A FEW MONTHS I DISCOVERED THAT MY CAR WAS SHIFTING ROUGHLY. I ALSO NOTICED THAT MY CAR WOULD NOT GAIN SPEED AT A NORMAL RATE. MY VEHICLE HESITATES ON ACCELERATION AND DID SINCE RIGHT AFTER MY PURCHASE. THE DEALER COULD NOT FIND ANYTHING WRONG ACCORDING TO THEIR DIAGNOSIS "CUSTOMER CONCERN NOT DUPLICATED". NUMEROUS OTHER 2011 CHEVY CRUZE OWNERS ARE EXPERIENCING THE SAME EXACT ISSUE AFTER SEVERAL UNSUCCESSFUL VISITS TO DEALER SERVICE. THIS IS A VERY UNEASY FEELING TO HAVE. WHEN I SIT AT A RED LIGHT THE CAR JERKS AND I IMMIDATELY THINK I GOT REAR- ENDED BUT IT IS JUST THE ENGINE. PLEASE HELP!!! *TR

NHTSA ODI 10509885

Apr 26, 2013Engine

RECEIVED A SAFETY RECALL NOTICE ON JULY 2012 FOR OIL SPILLS/LEAKS ONTO HOT SURFACES. I TOOK MY CAR INTO ROBBINS CHEVROLET DEALERSHIP FOR CHECK UP IMMEDIATELY ON JULY 23, 2012 AND THEY MODIFIED THE ENGINE SHIELD. ALSO, THE BATTERY WAS LEAKING ACID AND THEY REPLACED THE BATTERY, CABLES AND FUSE, BLOCK-CLEANED. *TR

NHTSA ODI 10509627

Apr 26, 2013Transmission & drivetrain

ON APRIL 2, 2013 MY CAR DID NOT CHANGE GEARS PROPERLY AND IT HAD A LOUD NOISE. I COULD NOT MAKE IT TO THE ROBBINS CHEVROLET DEALERSHIP, SO I PULLED OVER AT THE NEAREST GAS STATION AND CALLED ROBBINS CHEVROLET AND EXPLAIN THIS PROBLEM OF THE TRANSMISSION ISSUE. THEY STATED TO CALL THEIR WRECKER SERVICE AND BRING THE CAR INTO THE DEALERSHIP. I CALLED THE WRECKER AND MY WAIT TIME WAS 30 MINUTES AND I WAS TAKEN TO THE CAR DEALERSHIP SERVICE AREA AND ARRIVED AROUND 10:45AM. I EXPLAINED HOW THE CAR WAS STRAINING TO PULL GEARS AND IT WAS UNSAFE TO CONTINUE TO DRIVE IT IN THAT CONDITION. I WAS GIVEN A LOANER CAR AND THE ADVISOR, ALEX CALLED ME AROUND 4PM AND STATED MY CAR HAD A MECHANICAL ISSUE WITH THE TRANSMISSION AND THE POWERTRAIN COVERAGE WARRANTY COVERED THE EXPENSES AND IT WOULD BE AVAILABLE FOR PICK UP ON 4/26/2013. *TR

NHTSA ODI 10509630

Apr 26, 2013Engine

THE CAR ENGINE LIGHT CAME ON AND I TOOK INTO THE ROBBINS CHEVROLET DEALERSHIP FOR A CHECK UP AND I TOLD THE ADVISOR THAT THE CAR WAS RUNNING SLUGGISH AND GEARS WERE SLOW INTERACTING. THEY TOLD ME THEY WOULD RUN A DIAGNOSTIC TEST AND DETERMINE THE PROBLEM(S). THE CAUSE WAS A THERMOSTAT HEATER FAILED, SO THEY REPLACED THERMOSTAT HOUSING AND PULL VACUUM ON CODING SYSTEM TO REFILL COOLANT AND LEAK TEST. THEY ROAD TESTED IT AND STATED IT WAS REPAIRED. *TR

NHTSA ODI 10509628

Apr 23, 2013Transmission & drivetrainElectrical systemEngine

I HAVE A CHEVROLET CRUZE, I BOUGHT IT IN OCTOBER OF 2010; AFTER A FEW MONTHS I DISCOVERED THAT MY CAR WAS SHIFTING ROUGHLY. I ALSO NOTICED THAT MY CAR WOULD NOT GAIN SPEED AT A NORMAL RATE. I HAVE FOUGHT FOR 2 YEARS TO HAVE MY CAR INSPECTED AND REPAIRS TO BE DONE; NOTHING HAS COME OF IT YET. I NOTIFIED GM WITH THE ISSUE AND WAS TOLD THAT THEY WOULD PUT IN A NEW TRANSMISSION. I WAS ALSO NOTIFIED THAT THE ISSUE WOULD PERSIST, IT IS THE WAY MY MODEL TRANSMISSION WORKS. I KNOW THIS IS A SAFETY CONCERN, MY CAR HAS ALREADY LEFT ME STRANDED ONCE. I BELIEVE THAT GM IS GOING UNDER THE RADAR AND JUST TRYING TO APPEASE ME WITH A NEW TRANSMISSION. I ALSO BELIEVE THAT MORE CAN BE DONE FOR THE PROBLEMS THAT PERSIST IN MY CAR AND GM IS REFUSING FOR IT TO BE DONE. MY CAR IS A SAFETY HAZARD FROM THE NUMEROUS RECALLS TO THE TRANSMISSION AND COMPUTER DEFECTS. GM IS TRYING TO PUSH ME INTO ACCEPTING AN AMOUNT THAT IS LESS THEN HALF OF WHAT I HAVE PAID INTO THE CAR OR TAKE THE TRANSMISSION. I HAVE NO OTHER OPTIONS FROM THEM. I WOULD VERY MUCH APPRECIATE SOME GUIDANCE IN THIS MATTER. THANK YOU *TR

NHTSA ODI 10509278

Apr 5, 2013Transmission & drivetrain

VEHICLE HESITATES ON ACCELERATION AND DID EVER SINCE PURCHASED ON 6/22/11. DEALER COULD NOT FIND ANYTHING WRONG ACCORDING TO THEIR DIAGNOSIS "CUSTOMER CONCERN NOT DUPLICATED". MANY MANY OTHER 2011 CHEVY CRUZE OWNERS ARE EXPERIENCING THE SAME EXACT ISSUE AFTER SEVERAL UNSUCCESSFUL VISITS TO DEALER SERVICE. *TR

NHTSA ODI 10507282

Apr 4, 2013Speed control

THIS INCIDENT IS OCCURRING ON A NEW VEHICLE THAT WAS PURCHASED LESS THAN 2 YEARS AGO. ON 3 SEPARATE OCCASIONS, WHILE DRIVING ON THE FREEWAY, AT A RATE OF SPEED APPROXIMATELY 65 -75 MPH, THE LIGHTS ON THE DASH WOULD LIGHT UP AND THE CAR WOULD FAIL TO ACCELERATE AND START LOSING SPEED. ATTEMPTS TO PRESS THE ACCELERATOR AND GAIN SPEED WOULD RESULT IN EITHER THE CAR REVVING VERY HIGH AND ONLY REACH 5 - 10 MPH HOUR, OR THE CAR WOULD COMPLETELY LOSE POWER AND DIE. THE OWNER OF THE VEHICLE WAS UNABLE TO EXIT THE FREEWAY DUE TO THE HIGH RATE OF SPEED OF THE OTHER VEHICLES ON THE FREEWAY AS THE CAR WOULD NOT ACCELERATE FASTER THAN 5-10 MPH. THIS SITUATION IS HIGHLY DANGEROUS AS THE VEHICLE IS IN JEOPARDY OF BEING IN AN ACCIDENT OR CAUSING AN ACCIDENT AS YOU HAVE NO WARNING BEFORE THE CAR STARTS TO JUST LOSE SPEED AT A VERY FAST PACE. THE MANUFACTURER AND/OR DEALERSHIP INDICATED THEY HAD CORRECTED THE PROBLEMS EACH TIME. *TR

NHTSA ODI 10507182

Apr 1, 2013EngineFire

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE EXITED THE VEHICLE AND FIVE MINUTES LATER, THE VEHICLE IGNITED INTO FLAMES. THE CONTACT STATED THAT THERE WAS A FIRE REPORT FILED THAT STATED THAT THE FIRE STARTED IN THE ENGINE. THE VEHICLE WAS DESTROYED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 42,000.

NHTSA ODI 10505206

Mar 19, 2013Body & structureEngine1 injury

THE CHROME COATING ON THE INSIDE DRIVERS SIDE PLASTIC DOOR HANDLE IS FAILING. THE EDGES OF THE CHROME WHERE IT HAS SEPARATED FROM THE PLASTIC ARE RAZOR SHARP AND HAVE CAUSED MULTIPLE FAIRLY DEEP LACERATIONS TO MY FINGERS WHEN OPENING THE DOOR. I INQUIRED AT THE DEALER ABOUT THEM REPLACING THE PART UNDER WARRANTY BECAUSE ITS CAUSING ME INJURY DESPITE MY CAUTIOUSNESS WHILE OPENING THE HANDLE, THEY TOLD ME IT WASN'T COVERED AND WOULD BE AN EXPENSIVE FIX DUE TO THE LABOR INVOLVED. MY SECOND COMPLAINT IS THE HEAT WORKS INTERMITTENTLY AND WHEN TAKEN TO THE DEALER, THEY SAID I HAD A CRACKED THERMOSTAT HOUSING WHICH WOULD BE COVERED UNDER WARRANTY. THEY DID NOT FIX IT HOWEVER AND SIMPLY REFILLED MY ANTIFREEZE AND SAID THEY WOULD CALL ME TO HAVE IT FIXED WHEN THE PART CAME IN....THAT WAS ALMOST TWO WEEKS AGO. *TR

NHTSA ODI 10503649

Mar 7, 2013Engine

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V288000 (ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE IN AN ATTEMPT TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ODI 10501986

Mar 6, 2013Engine & cooling

COOLANT SMELL INSIDE THE CABIN. CAR HAS BEEN TO DEALERSHIP AT LEAST 10 TIMES. THEY HAVE REPLACED HEATER CORE. REPLACED THERMOSTAT TWICE. REPLACE CAP. ADDED A RESERVOIR OVERFLOW DRAIN TUBE PER DOCUMENT ID# 2859137. DID DYE TEST. SMELL IS STILL OVER BEARING. THE SMELL IS SO STRONG THAT IT MAKE MY FAMILY AND PASSENGERS NAUSEA AND ONSET HEADACHES. THERE IS A FILM ON THE WINDOW.THE DEALER'S SHOP FOREMAN AND SERVICE WRITER HAS WITNESS THIS SMELL. VERY CONCERNED ABOUT THE HAZARDS OF THIS VAPOR. WE HAVE REQUESTED ON MULTIPLE TIMES TO RECEIVE A COPY OF THE MATERIAL SAFETY DATA SHEET AND CHEVROLET HAS NOT BEEN FORTH COMING. IT HAS BEEN A YEAR AND A HALF AND NO RESOLUTION. PLEASE HELP. *TR

NHTSA ODI 10501861

Jan 30, 2013Transmission & drivetrain

I PURCHASED MY VEHICLE NEW AND I AM THE ONLY OWNER/ DRIVER. THE TRANSMISSION HAS ALWAYS BEEN JERKY AND LAGGING. IT HAS BEEN TO THE DEALER MULTIPLE TIME FOR SERVICE. WHEN YOU PRESS THE ACCELERATOR THERE IS A LAG BEFORE THE VEHICLE ACCELERATES. IT IS NOT A SMOOTH RIDE. THE TRANSMISSION SHIFTS AT VERY HIGH RPM'S. WHEN IT DOES SHIFT IT IS VERY ROUGH! *TR

NHTSA ODI 10495239

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Chevrolet Cruze Limited verdict →