Home · 2011 Chevrolet Cruze Limited · Complaints

What 731 owners told NHTSA about the 2011 Chevrolet Cruze Limited

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (731)Crash / fire / injury (69)Engine (257)Transmission & drivetrain (193)Electrical system (96)Electronic Stability Control (esc) (75)Brakes (74)Speed control (69)Steering (48)Fuel system (43)Airbags (40)Engine & cooling (39)

Newest first · 731 complaints · page 23 of 30

Nov 4, 2013Engine

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE OVER HEATED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN DIAGNOSED THAT THE COOLING SYSTEM WAS DEFECTIVE WHICH CAUSED THE COOLING FLUID AND OIL TO MIX. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 101,263.

NHTSA ODI 10550848

Oct 28, 2013Speed controlEngine

WHILE DRIVING AT ANY SPEED FOR IT HAS HAPPENED SEVERAL TIMES THE RPM'S GO SO HIGH THE CAR ACCELERATES AND IT SOUNDS LIKE THE ENGINE IS GOING TO BLOW UP... AT THE SAME TIME THE STEERING COLUMN LOCKS AND I LOOSE ALL ABILITY TO STEER THE VEHICLE AND THE BRAKE ALSO TRY TO LOCK. MAKING THE CAR FEEL LIKE I RAN SOMETHING OVER AND IT STUCK UNDER THE CAR.... PULLING THE EMERGENCY BRAKE AND PUTTING THE CAR IN NEUTRAL HELP BRING IT TO A STOP- *TR

NHTSA ODI 10549867

Oct 28, 2013Engine & coolingTransmission & drivetrain

EVERY TIME I USE MY HEATER I GET A STRONG BURNING SMELL OF COOLANT/ ANTIFREEZE AND LOSS OF COOLANT. MOSTLY WHEN I AM STOPPED AT A TRAFFIC LIGHT/STOP SIGN AND IT'S INTERMITTENT BETWEEN SLIGHT OR REALLY STRONG. I DID A LOT OF ONLINE RESEARCH AND FOUND LOTS OF OTHER PEOPLE WITH THE SAME COMPLAINTS, EVEN FOUND LOCAL NEWS STORIES FROM OTHER STATES ON YOUTUBE. ALL FINGERS SEEM TO POINT TO THE HEATER CORE AND OR THE GREASE USED IN THE HVAC SYSTEM.THE SMELL IS SO BAD SOMETIMES THAT I HAVE TO ROLL DOWN AT LEAST TWO WINDOWS AND TURN OFF THE INTERIOR FAN UNTIL I START DRIVING AGAIN. I BOUGHT THE CAR CERTIFIED USED A COUPLE OF MONTHS AGO AND THEY SHOULD HAVE CAME UP WITH A SOLUTION 2 YEARS AGO WHEN THE PROBLEM AND COMPLAINTS STARTED. THIS ISSUE NEEDS TO BE RECALLED ALREADY. THIS IS A HEALTH ISSUE! I WOULD REALLY LIKE TO ENJOY MY FIRST NICE CAR AND NOT WORRY ABOUT GETTING SICK OR DYING FROM THIS! *TR

NHTSA ODI 10549892

Oct 28, 2013Visibility & wipers

WHILE DRIVING IN RAIN THE DRIVER'S SIDE WIPER BLADE STOPPED WORKING. IT WAS SCARY BECAUSE I COULD NOT SEE. I PULLED IN AT MECHANIC SHOP TO CHECK IT OUT. THE MECHANIC SHOWED ME WHERE THE ARM FOR THE DRIVER SIDE IS CONNECTED BY BEING PRESSED INTO A BALL. IN MY VEHICLE THE ARM POPPED OUT OF THE BALL CAUSING THE DRIVER'S SIDE BLADE TO STOP WORKING. THE PLASTIC SOCKET PROBABLY GOT WORN. THE MECHANIC DID NOT HAVE THE ARM AVAILABLE SO HE INNOVATED. I OWNED SEVERAL VEHICLES IN MY LIFE AND MUCH OLDER AND THE WIPER BLADES NEVER QUIT LIKE THIS. I THINK IT IS A SAFETY ISSUE AND I AM SCARED DRIVING THE CRUZE. I STILL HAVE THE INNOVATED FIX IN CASE SOMEBODY WANTS TO LOOK AT IT. I AM VERY DISAPPOINTED WITH CHEVY. *TR

NHTSA ODI 10549907

Oct 9, 2013BrakesCrash

ABOUT 4 PM ON 8/31/13:PULLING INTO PARKING SPACE IN FRONT OF SANDWICH SHOP AND HAIR SALON. NORMAL BRAKE PRESSURE APPLIED BUT VEHICLE DID NOT STOP, THEN BOTH FEET PRESSED ON BRAKE, BUT CARS MOMENTUM CAUSED IT TO JUMP THE CEMENT PARKING BLOCK. TO AVOID CRASHING THROUGH SALONS GLASS FRONT, STEERING WHEEL WAS TURNED SHARPLY TO THE RIGHT AND CAR CRASHED INTO, AND CAME TO A STOP AT BUILDINGS OUTSIDE SUPPORTING STRUCTURE. IN SO DOING, A CAR PARKED IN THE SPACE TO THE RIGHT, SUSTAINED DAMAGE TO DRIVERS SIDE- FRONT BUMPER. CHEVY CRUZE SUSTAINED CONSIDERABLE DAMAGE TO RIGHT SIDE DOOR PANELS AND RIGHT-FRONT BUMPER. *TR

NHTSA ODI 10547340

Oct 8, 2013Brakes

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH AND DEPRESSING THE BRAKES, THE VEHICLE SURGED AS THE BRAKES BECAME UNRESPONSIVE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE VACUUM SENSOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

NHTSA ODI 10547228

Sep 16, 2013Transmission & drivetrainEngine

MY 2011 CHEVY CRUZE HAS AN ACCELERATION HESITATION. STARTING ABOUT 2 MONTHS AFTER I BOUGHT THE CAR IN 2010 THE ISSUE BEGAN. WHEN I NEED TO ACCELERATE IN CERTAIN SITUATIONS SUCH AS PULLING OUT ON A ROAD, PASSING ANOTHER VEHICLE, ACCELERATING AFTER REDUCING SPEED, ETC. ETC. THE CAR LOSES POWER WHEN I STEP ON THE GAS FOR THREE-FIVE SECONDS BEFORE SLOWLY RESPONDING AND ACCELERATING TO WHERE I NEED IT TO BE. IT'S AS IF THE CAR DIES FOR A FEW SECONDS. THOSE FEW SECONDS ARE ALWAYS IN SITUATIONS WHEN I NEED TO BE MOVING. I BROUGHT THE CAR IN TO THE DEALERSHIP AND WAS TOLD THAT IT WAS NORMAL.THE ISSUE IS GETTING WORSE SO I BROUGHT THE CAR IN TO DEALERSHIP AGAIN AND WAS TOLD THERE WAS NOTHING WRONG.MY CAR WAS IN FOR OTHER RECALLS AND THEY GAVE ME A LOANER 2013 CRUZE TO DRIVE. THE NEWER CRUZE DID NOT HAVE THE HESITATION PROBLEM AT ALL, IT DROVE BEAUTIFULLY. THERE ARE THOUSANDS OF PEOPLE WITH THE SAME YEAR, MAKE AND MODEL THAT HAVE THIS SAME ISSUE. IT IS DANGEROUS!! JUST BECAUSE NO ONE THAT WE KNOW OF HASN'T DIED YET THAT DOESN'T MEAN THAT THERE ISN'T AN ISSUE. THE 2011 CRUZE IS UNSAFE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. *TR

NHTSA ODI 10543769

Sep 11, 2013Transmission & drivetrainEngine

I PURCHASED THIS VEHICLE NEW FROM A CHEVY DEALERSHIP IN EDEN PRAIRIE, MN. AFTER ONLY 2 MTHS, IT BEGAN INTERMITTENTLY HESITATING, LURCHING FORWARD WHEN ATTEMPTING TO ACCELERATE (WHILE SOMETIMES BLOWING HOT AIR FROM THE AC) & REFUSING TO ACCELERATE. MULTIPLE TIMES IT HAS COMPLETELY STALLED OUT (WHILE DRIVING 30-40 MPH ON A HIGHWAY & WHEN ACCELERATING FROM A STOP ON A HILL RESULTING IN ROLLING BACKWARD). IT IS CURRENTLY AT THE DEALERSHIP FOR THE 4TH TIME FOR THIS SPECIFIC ISSUE, BUT DOES NOT SHOW ANY CODES (NO SES LIGHT). THEY HAVE MADE MANY REPAIRS IN AN ATTEMPT TO FIX THIS ISSUE (LEAKING WATER PUMP, REPROGRAMS, WASTEGATE SOLENOID REPLACEMENT, ETC), BUT THE PROBLEM STILL PERSISTS. I AM CONCERNED THAT MY CAR WILL STALL WHILE ON A HIGHWAY OR PASSING THROUGH AN INTERSECTION, WHICH WOULD POSE A HUGE SAFETY THREAT. I HAVE SEEN NUMEROUS SIMILAR COMPLAINTS & WOULD LIKE GM TO ACCEPT RESPONSIBILITY & REPLACE/RECALL THESE VEHICLES. *TR

NHTSA ODI 10543079

Sep 11, 2013Brakes

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE EXITING A PARKING LOT AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE PEDAL BECAME HARD AND RESISTANT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,000.

NHTSA ODI 10543124

Sep 11, 2013Fuel systemSpeed control

MY 2011 CHEVY CRUZE HAS AN ACCELERATION HESITATION THAT CAUSES ME TO FEEL TOTALLY UNSAFE IN THE VEHICLE. STARTING ABOUT 6 MONTHS AFTER I BOUGHT THE CAR IN 2011 THE ISSUE BEGAN. WHEN I NEED TO ACCELERATE IN CERTAIN SITUATIONS SUCH AS PULLING OUT ON A ROAD, PASSING ANOTHER VEHICLE, ACCELERATING AFTER REDUCING SPEED, ETC. ETC. THE CAR LOSES POWER WHEN I STEP ON THE GAS FOR THREE-FIVE SECONDS BEFORE SLOWLY RESPONDING AND ACCELERATING TO WHERE I NEED IT TO BE. IT'S AS IF THE CAR DIES FOR A FEW SECONDS. THOSE FEW SECONDS ARE ALWAYS IN SITUATIONS WHEN I NEED TO BE MOVING AND I DON'T LIKE IT. I BROUGHT THE CAR IN TO THE DEALERSHIP AND WAS TOLD THAT IT WAS TURBO LAG. THINKING I DIDN'T KNOW MUCH ABOUT CARS, I LET IT GO. THE ISSUE IS GETTING WORSE (AND THERE WERE NUMEROUS OTHER LITTLE ISSUES) SO I BROUGHT THE CAR IN TO ANOTHER DEALERSHIP RIGHT BEFORE IT HIT 36,000 MILES AND WAS TOLD (ON TWO SEPARATE VISITS) THAT THE PROBLEM WAS PERFECTLY NORMAL AND THAT THERE WAS NOTHING THEY COULD DO. THEY SHOWED ME A TSB FROM CHEVROLET SAYING THAT THE ISSUE WAS NORMAL. THEY ALSO SAID THEY COULD NOT REPLICATE THE ISSUE. INTERESTINGLY ENOUGH, WHEN THEY HAD MY CAR FOR A TOTAL OF 7.5 DAYS (OVER TWO SEPARATE VISITS) THEY GAVE ME A 2013 CRUZE TO DRIVE. THE NEWER CRUZE DID NOT HAVE THE HESITATION PROBLEM AT ALL, IT DROVE BEAUTIFULLY. THIS LEADS ME TO BELIEVE THAT GM REALIZED THERE WAS AN ISSUE WITH THE 2011 CRUZE AND WAS ABLE TO REMEDY IT IN THE NEWER MODELS OF THE CAR WHICH LEAVES THE MANY 2011 CRUZE OWNERS SCARED FOR THEIR LIVES EVERY TIME THEY DRIVE THEIR CARS FOREVER. THAT ISN'T RIGHT. THERE ARE THOUSANDS OF PEOPLE WITH THE SAME YEAR, MAKE AND MODEL THAT HAVE THIS SAME ISSUE. IT IS DANGEROUS!! JUST BECAUSE NO ONE THAT WE KNOW OF HASN'T DIED YET THAT DOESN'T MEAN THAT THERE ISN'T AN ISSUE. THE 2011 CRUZE IS UNSAFE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. *TR

NHTSA ODI 10543192

Aug 20, 2013Brakes

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT HE ATTEMPTED TO DECELERATE BUT THE BRAKING POWER WAS REDUCED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DIAGNOSED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE MANUFACTURER'S RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. UPDATED 10-17-13 *BF

NHTSA ODI 10536331

Aug 19, 2013Tires

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE EQUIPPED WITH MASTER CRAFT MC440 TIRES, SIZE: P215/60R16. THE CONTACT FELT A BULGE IN THE WALL OF THE TIRE WHILE DRIVING 55 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE TIRE WAS REPLACED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 30,000 AND THE TIRE FAILURE MILEAGE WAS 4,000. THE DOT NUMBER AND VIN WAS NOT AVAILABLE.

NHTSA ODI 10536085

Aug 14, 2013Engine

VEHICLE IS GRADUALLY LOSING(NOT LEAKING) ANTIFREEZE AND DEALERS NOT COMING CLEAN WITH THE TRUTH THEY KNOW. OUR PERSONAL MECHANIC(25YRS) HAS GONE OVER THE ENGINE/CAR AND NO VISIBLE OR VIA TESTING ,SHOWS A LEAK. LATEST ANTIFREEZE FILL NEEDED APPROX 1/2 TO 3/4GAL OF ANTIFREEZE. FAILED ON INSPECTION FOR LOW COOLANT *TR

NHTSA ODI 10535364

Aug 3, 2013Transmission & drivetrainEngine

AFTER ABOUT 10,000 MILES THE CAR HESITATES WHEN THE ACCELERATOR IS PUSHED. AROUND 20 TO 30 MPH WHEN NEEDING TO SPEED UP THE VEHICLE THE VEHICLE WILL STALL THE TRANSMISSION WILL THEN KICK IN WITH NOISE. VERY UNSAFE TO DRIVE IN MODERATE TO HEAVY TRAFFIC IN CITIES. I HAVE BEEN IN TRAFFIC WITH MULTIPLE LANES AND WANTING TO PASS SOMEONE. WHEN PUSHING THE ACCELERATOR TO PASS THE CAR JUST SITS THERE! THEN AFTER A HESITATION THE CAR WILL POP THEN FINALLY MOVE. CAR HAS BEEN IN THE SHOP FOR THIS PROBLEM AT THE DEALERSHIP WHERE THEY STATE NOTHING IS WRONG WITH THE CAR. I EVEN HAD ONE OF THE MECHANICS TELL ME THAT FOR THESE TYPES OF TRANSMISSIONS IT IS NORMAL! HOW CAN THIS BE SAFE! IF I WASN'T AWARE OF MY DRIVING AND A VERY GOOD DRIVER I WOULD HAVE HAD MULTIPLE WRECKS WITH THIS ISSUE. LUCKILY I HAVE BEEN ABLE TO OVER CORRECT WHEN THE SITUATION OCCURS. AT ONE POINT I HAD TO PULL OFF THE INTERSTATE DUE TO THE FACT I WAS PUSHING THE GAS PETAL ALL THE WAY TO THE FLOOR AND MY CAR JUST STALLED AT 23 MPH FOR OVER 15 SECONDS UNTIL I PULLED OVER, RELEASED THE PETAL AND ENGAGED AGAIN. *TR

NHTSA ODI 10533416

Aug 3, 2013AirbagsBody & structureCrash

I WAS INVOLVED IN A FRONT END (MOSTLY DRIVERS SIDE OF CAR) COLLISION WHERE A PERSON RAN A RED LIGHT. BOTH OF OUR VEHICLES WHERE GOING BETWEEN 40 TO 50 MPH. ON IMPACT OF MY CAR NO AIRBAGS DEPLOYED. MY HEAD HIT THE STEERING WHEEL AND SIDE WINDOW. AFTER HAVING IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT FOR REPAIRS I MENTIONED THIS TO THE MECHANICS. I WAS TOLD THAT THE CAR HAD TO BE HIT IN CERTAIN SPOTS BEFORE THE AIRBAGS DEPLOY! SERIOUSLY? I DO NOT FEEL SAFE IN THIS CAR KNOWING THAT IF I AM INVOLVED IN A SERIOUS ACCIDENT THE AIRBAGS MAY NOT BE THERE TO SAVE MY LIFE! AND TO THINK THAT IS ONE REASON WHY I PURCHASED THE CAR WAS THE FACT IT HAD HIGH SAFETY STANDARDS! ABSURD. *TR

NHTSA ODI 10533417

Aug 3, 2013Visibility & wipers

CAR DURING THE WINTER MONTHS HAS A VERY STRONG ANTI-FREEZE SMELL INSIDE OF CABIN WHEN HEAT IS ON. NOTICEABLE FILM OR FOG ON WINDOW FROM VENTS THAT IS HARD TO CLEAN OFF. SMELL BAD ENOUGH TO CAUSE HEADACHES. THE VEHICLE HAS BEEN TO THE DEALER SHIP MECHANIC TWICE FOR THIS INCIDENT WERE THE MECHANIC STATES NOTHING IS WRONG WITH THE VEHICLE. ALTHOUGH THE MECHANIC DID AGREE THERE WAS 'SOME SORT' OF FILM ON THE WINDOW. HE STATED ON BOTH OCCASION THAT HE COULD NOT SMELL ANYTHING OR FIND ANYTHING WRONG WITH THE CAR. *TR

NHTSA ODI 10533414

Jul 24, 2013Fuel system

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZ. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE CONTACT NOTICED A RUMBLING NOISE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE FUEL PUMP AND TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

NHTSA ODI 10531627

Jul 10, 2013Airbags

WHEN DRIVING WITH AN ADULT FEMALE IN THE PASSENGER SEAT, THE AIRBAG INDICATOR INDICATES THAT THE AIRBAG IS OFF. ADJUSTING THE SEAT HEIGHT SOMETIMES REMEDIES THIS PROBLEM, RESULTING IN THE INDICATOR LIGHT INDICATING THAT THE AIRBAG IS ON. HOWEVER, MOST OF THE TIME, THE AIRBAG REMAINS OFF. WE NOTIFIED THE CHEVROLET DEALER ABOUT THIS PROBLEM. THEY CLAIMED IT WAS NORMAL. WE PURCHASED THIS CAR, IN PART, BECAUSE OF ITS EXCELLENT CRASH RATING. IT IS MOST DISTURBING TO REALIZE THAT IF WE EVER DID GET INTO A CRASH, THE PASSENGER-SIDE AIRBAG WOULD LIKELY NOT DEPLOY. I HAVE A HARD TIME BELIEVING THAT THIS IS "NORMAL". I FEEL LESS THAN SAFE IN THIS CAR. PLEASE HELP IN REMEDYING THIS PROBLEM. *TR

NHTSA ODI 10524279

Jul 7, 2013Transmission & drivetrain

THE FLY WHEEL BECAME LOOSE CAUSING FRICTION AND HEAT. HEAT FROM THE FRICTION OF THE FLY WHEEL CAUSED THE CLUTCH TO MELT. *TR

NHTSA ODI 10523586

Jul 4, 2013Brakes

I HAVE TWO 2011 CHEVROLET CRUZES THAT I PURCHASED NEW IN 2011. BOTH CARS BEGAN TO HAVE A SOFT BRAKE PEDAL AT ABOUT 7000 MILES WHICH MAKES STOPPING DIFFICULT. MOST NOTABLE AT LOW SPEEDS ESPECIALLY IN REVERSE AND TRYING TO STOP THE VEHICLE. THIS OCCURRED WITH ONE CRUZE ABOUT A YEAR AGO AND TOOK THREE TRIPS TO THE DEALER TO REPAIR. IT JUST STARTED OCCURRING IN THE SECOND CRUZE (ABOUT 7300 MILES ON THIS VEHICLE) THIS WEEK. THE FACT YOU CAN NOT STOP THE CAR APPROPRIATELY SIGNIFICANTLY INCREASES THE RISK FOR AN ACCIDENT OR INJURY. THE FACT THIS HAS NOW HAPPENED IN BOTH MY CRUZES SEEMS TO INDICATE A SIGNIFICANT MECHANICAL ISSUE AND NOT JUST A ONE TIME MALFUNCTION. *TR

NHTSA ODI 10523194

Jul 2, 2013Transmission & drivetrain

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE ENGAGING FROM FIRST TO SECOND GEAR. THE CONTACT STATED THAT WHEN THE AIR CONDITIONING WAS RUNNING, THE HESITATION BECAME WORSE. THE VEHICLE WAS TAKEN TO THE DEALER AND ALTHOUGH THE DEALER WAS ABLE TO DUPLICATE THE FAILURE, THE CONTACT WAS ADVISED THAT THERE WAS NOT A REMEDY FOR THE FAILURE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 13,000. *TR

NHTSA ODI 10522898

Jul 1, 2013AirbagsSpeed controlCrash

CONSUMER STATED CHEVROLET CRUZE CAUSED AN ACCIDENT, COULD NOT STOP. IT CRASHED INTO A FORD EXPEDITION. THE CONSUMER ALSO STATED THE AIR BAG DID NOT DEPLOY.

NHTSA ODI 10523384

Jun 28, 2013Brakes

WHEN ON A COLD START , AND BACKING LOW SPEED ...THE BRAKES GO TO FLOOR AND BARELY STOP VEHICLE...WAS TOLD BY GM THAT THE BRAKES ARE GOING THROUGH CHECK, AND IT IS NORMAL FOR BRAKES TO GO TO FLOOR AND NOT STOP VEHICLE. *TR

NHTSA ODI 10522337

Jun 24, 2013Transmission & drivetrain

6/22/2013 I NOTICED TRANSMISSION LEAKING OIL. BEFORE THAT TRANSMISSION STARTED TO SLIP ON HIGHWAY AND IN TRAFFIC. I TOLD DEALER BEFORE THAT I THINK THE TRANSMISSION IS BAD. DID NOT CHANGE GEARS PROPERLY. DEALER UPDATED COMPUTER BUT TRANSMISSION STILL HAD A HARD SHIFT. CAR WILL BE TAKEN TO DEALER TO HAVE CHECKED. RIGHT NOW IT LOOKS LIKE TRANSMISSION HAS TO BE REPLACED. GM SHOULD RECALLED AND REPLACED TRANSMISSIONS. TRANSMISSIONS CAN SLIP ON HIGHWAY OR IN TRAFFIC AND COULD CAUSE AN CRASH OR BRAKE DOWN. ALSO I HERE THAT OTHER PEOPLE ARE HAVING PROBLEMS WITH THEIR CRUZE. *TR

NHTSA ODI 10521468

Jun 24, 2013Engine & coolingElectrical system

AFTER OIL CHANGE AND LEFT THE DEALERSHIP A STRONG SMELL OF BURNING ANTIFREEZE FILLED THE INSIDE OF THE CAR, IT WAS VERY DIFFICULT TO BREATH. I TURN THE CAR AROUND BACK TO THE DEALER THEY CHECKED (OR SO THEY SAID) COULD NOT FIND ANYTHING WRONG WITH IT, WHEN I GOT INTO MY CAR IT WAS COVERED WITH AIR FRESHENER THEY PUT SO MUCH OF IT TO COVER UP THE BURNING SMELL THAT IT TOOK ABOUT 3 WEEKS TO WEAR OFF AND THE SMELL STARTED ALL OVER AGAIN. BUT THEY WON'T DO ANYTHING BECAUSE ACCORDING TO THEM THERE'S NOTHING WRONG WITH THE CAR. THE TRUNK BUTTON DOES NOT WORK ANYMORE THOUGH AT THE DEALER THEY CONFIRM IS AN ISSUE THEY HAVE WITH THE CRUZES THEY WON'T COVER UNDER WARRANTY AND HAVE TO PAY $200.00 FOR SOMETHING THEY KNOW IS A FAULTY PART ON THIS CAR. *TR

NHTSA ODI 10521481

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Chevrolet Cruze Limited verdict →