What 279 owners told NHTSA about the 2011 Buick Regal Eassist

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE MANUFACTURER SENT NOTIFICATION OF AN UNKNOWN ELECTRICAL SYSTEM RECALL. IT WAS UNKNOWN WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. IN ADDITION, THE DRIVER'S SIDE ELECTRICAL FUNCTIONS FAILED AND THE CONTACT WAS UNABLE TO ADJUST THE SEAT, WHICH WAS STUCK IN AN UPRIGHT POSITION. VARIOUS WARNING INDICATORS AND GAUGES FLICKERED ON THE INSTRUMENT PANEL. THE VEHICLE WAS UNABLE TO BE DRIVEN SAFELY DUE TO THE MULTIPLE FAILURES. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

NHTSA ODI 10907966

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10905865

VEHICLE CUT OFF WHILE I WAS DRIVING. LOSS ALL CONTROL WHILE TURNING A CORNER IN TOWN

NHTSA ODI 10903205

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE STABILITY CONTROL WARNING INDICATOR RANDOMLY FLASHED. IN ADDITION, UPON MAKING A RIGHT TURN, THE VEHICLE HESITATED, SHOOK, AND VIBRATED AS IF IT WOULD STALL. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS SEVERAL TIMES, BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. THE CONSUMER STATED THE VEHICLE WAS REPAIRED, BUT IT STILL EXPERIENCED A SLIGHT VIBRATIONS. *JS

NHTSA ODI 10898483

TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SEAT ADJUSTED INDEPENDENTLY. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SMOKE ODOR COMING FROM THE FRONT DRIVER'S SEAT. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED AND REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS CONCERNED THAT THE DEALER HAD NOT RETURNED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,200.

NHTSA ODI 10897646

TL* THE CONTACT OWNED A 2011 BUICK REGAL. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE TURNED OFF, THE ENGINE COMPARTMENT CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS CAUGHT FIRE AND NEEDED TO BE REPLACED. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 10897095

TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,200.

NHTSA ODI 10881677

WHILE DRIVING THE CAR, IT STALLED AND CUT OFF WHILE IN THE MIDST OF MAKING A RIGHT HAND TURN. ALL POWER WAS ON TEMPORARILY BUT THE ENGINE WAS UNABLE TO TURN OVER AFTER CUTTING OUT. THE DEALERSHIP IS UNABLE TO DIAGNOSE THE ISSUE, AND APPARENTLY THE ISSUE HAS OCCURRED BEFORE TO THE PREVIOUS OWNER. THE CAR IS STILL UNDER A 5 YEAR 100,000 POWERTRAIN WARRANTY. IT APPEARS NO PROPER DIAGNOSIS HAS OCCURRED AND THIS ISSUE HAS BEEN OCCURRING ON THE CAR SINCE APPROX. 52,000 MILES CURRENT MILLAGE IS 75,900. I HAVE REFERENCED PREVIOUS TSB NHTSA ID 10037218 TO THE DEALERSHIP AND HAVE RECEIVED NO RESPONSE AS OF YET AS TO THE UNDERLYING ISSUE. I HAVE DISCOVERED OTHER OWNERS HAVING SIMILAR ISSUES ON WEBSITES SUCH AS CARCOMPLAINTS.COM AND VARIOUS BUICK REGAL FORUMS. THIS APPEARS TO ME AS A MAJOR SAFETY ISSUE AS WHEN THE CAR SHUTS OFF IT DOES NOT POWER BACK ON, AND IT CUTS SEEMINGLY RANDOMLY.

NHTSA ODI 10825089

THE DRIVER SIDE LIGHT BULB & CONNECTOR MELTED. BULB CAN NOT BE REPLACED BECAUSE HOUSING IS DAMAGED. CONTACTED THE DEALER AND I WAS TOLD THIS IS NOT COVERED BY ANY RECALLS. I WOULD BE RESPONSIBLE FOR ANY PARTS. THIS IS DEFINITELY A FACTORY DEFECT AND CAR IS NOT SAFE TO DRIVE. THE ONLY WAY TO FIX THIS PER THE DEALER IS TO REPLACE COMPLETE HEADLAMP ASSEMBLY.

NHTSA ODI 10787038

THE CHECK/SERVICE ENGINE LIGHT COMES ON. AFTER A FEW DAYS IT GOES AWAY. I HAVE HAD THE CODES READ AND THE ISSUE CANNOT BE DETERMINED. SOMETIMES THE ACCELERATION FROM STOP DOES NOT RESPOND TIMELY. IT MAKES IT DIFFICULT WHEN MERGING ON FREEWAYS. I WAS ALMOST INVOLVED IN A CAR ACCIDENT WHEN THE FIRST INCIDENT OCCURRED DUE TO SLOW RESPONSE OF ACCELERATION. MAF HAS BEEN CLEAN. THE A NEW MAF WAS INSTALLED. NOTHING HAS CHANGED. ALSO I AM NOT SURE IF THIS IS RELATED BUT I CANNOT RUN MY AIR CONDITIONER UNTIL THE CAR HAS BEEN RUNNING FOR A FEW MILES. IF I DO THE COMPRESSOR WILL MAKE AN AWFUL NOISE. AN ODOR HAS STARTED TO COME FROM THE VENTS WHEN THE AIR IS NOT RUNNING.

NHTSA ODI 10764224

THE CAR STALLED TODAY AFTER REVERSING OUT OF MY PARKING SPOT AND SHIFTING INTO DRIVE. THIS IS THE 3RD TIME IN MY 14 MONTHS OF OWNING THE CAR THAT THIS HAS HAPPENED. IT ONLY HAPPENS RIGHT AFTER TURNING THE CAR ON. THE STEERING GOES OUT AND THE ENGINE STALLS, BUT THE ELECTRONICS REMAIN ON, IT'S A LOT LIKE WHAT HAPPENS WHEN YOU RUN OUT OF FUEL BUT MY TANK IS FULL. THE DEALER CANNOT REPLICATE THE ISSUE AND WILL NOT DO ANYTHING. THEY CLAIM THEY'VE NEVER HEARD OF THIS ISSUE BEFORE.

NHTSA ODI 10749766

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TURN SIGNAL, BRAKE, AND HAZARD LIGHTING FAILED TO ILLUMINATE SPORADICALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO FIND A FAILURE. THE LIGHT BULBS WERE CHANGED, BUT THE FAILURES PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 95,115.

NHTSA ODI 10716557

I BOUGHT THIS 2011 BUICK REGAL WITH ABOUT 53000 MILES ON IT FROM A PRIVATE SELLER. FROM THE DAY I GOT IT THE STEREO, CLOCK, NAVIGATION HAVE BEEN A PROBLEM. THE CLOCK DOESN'T HOLD THE TIME, STEREO TURNS OFF MY ITSELF OR SOMETIMES MAKES A LOUD POP NOISE AND DOESN'T WORK. THE NAVIGATION IS IN THE STATE OF WASHINGTON, I LIVE IN N.Y. THE DRIVERS HEATED SEAT DOESN'T WORK. THE BUMPER TO BUMPER WARRANTY WAS UP 3000 MILE AGO, AT THIS POINT. LATER, THE TIMING CHAIN NEEDED TO BE REPLACED. THE MOTOR MADE A LOUD KNOCK AND WOULD SURGE, HESITATE AND STALL. WITH THE TIMING BEING OFF, THE TRANSMISSION WOULDN'T DOWNSHIFT AND WAS HARD TO STOP THE CAR. TWO MONTHS LATER THE SAME SYMPTOMS RE-OCCURRED. THE DEALER CHARGED ME TO DIAGNOSE AND TOLD ME IT WAS DOWN 2 QUARTS OF OIL. THEY CHANGED THE OIL 2 MONTHS PRIOR. NOW, I NOTICED THE REAR BRAKES ARE DRAGGING AND DON'T RELEASE SOMETIMES. GM, BUICK AND TWO DEALER WON'T DO ANYTHING ABOUT ANY OF THIS. AN EXPENSIVE CAR THAT IS BARELY YEARS OLD WITH ALL THESE PROBLEMS. I'VE SEEN THE SERVICE BULLETINS ON ALL OFF THESE PROBLEMS. NO HELP FROM GM, JUST INDEX CARD READERS FROM THE PHILIPPINES WHO APOLOGIZE EVERY THIRTY SECONDS AND MAKE EXCUSES! *TR

NHTSA ODI 10702048

WHILE STOPPED AT A TRAFFIC LIGHT, THE AFFECTED VEHICLE'S THROTTLE BODY FAILED, CAUSING SEVER SHAKING, REVVING OF THE ENGINE TO APPROXIMATELY 1500 RPM, AND EVENTUALLY CAUSING THE VEHICLE TO DRIVE ITSELF FORWARD WHILE MY FOOT WAS FIRMLY DEPRESSING THE BRAKE. IT PROPELLED, OUT OF MY CONTROL, APPROXIMATELY 3 FEET FORWARD. HAD I NOT PUT THE VEHICLE IMMEDIATELY INTO NEUTRAL WHILE THIS WAS OCCURRING, THE VEHICLE WOULD HAVE TRAVEL FURTHER, OUT OF MY CONTROL. HAD SOMEONE BEEN IN FRONT OF ME AT THE INTERSECTION, OR IF I HAD NOT PUT THE CAR IN NEUTRAL, PREVENTING THE VEHICLE FROM ENTERING THE INTERSECTION, A VEHICULAR COLLISION WOULD HAVE OCCURRED. THE EXACT CAUSE OF THE FAILURE, PER THE DEALERSHIP WORK ORDER, WAS "THROTTLE BODY INTERNAL INTERMITTENT SHORT." *TR

NHTSA ODI 10679567

THE PASSENGER SIDE LIGHT BULB MELTED. BULB CAN NOT BE REPLACED BECAUSE HOUSING IS DAMAGED. CONTACT THE DEALER AND I WAS TOLD THIS IS NOT COVERED BY ANY RECALLS. I WOULD BE RESPONSIBLE FOR ANY PARTS. THIS IS DEFINITELY A FACTORY DEFECT AND CAR IS NOT SAFE TO DRIVE. I HAVE ORDERED PART AND I'M STILL WAITING FOR REPLACEMENT FROM DEALER. *TR

NHTSA ODI 10654059

WELL FIRST THERE ARE A FEW COMPLAINTS , FIRST FEW MONTHS ,CAR ALARM GOING OFF AT RANDOM , THEN TRUNK POPPED AT RANDOM ,BROUGHT IN TWO SEPARATE OCCASIONS TO DEALER FOR SERVICE WAS SAID TO BE FIXED . THEN LEFT SIGNAL OUTAGE FEW OCCASIONS BROUGHT IN WITH THE OTHER WORK , HAD NO IDEA ABOUT THE BULBS TILL THIS SITE , THEN RADIO ON AND OFF INTERMITTENT , BATTERY OR OTHER CAR DIES CHARGES WILL DRIVE ALL DAY END OF DAY AFTER A BATTERY JUMP STUTTERS AS DRIVING OR FEELS LIKE GOING TO JUST DIE . GOT HOME ON 7/21/2014 AND NOTICED ALL THE RECALLS ON NEWS HAD NO CLUE IT WAS THIS MAKE,MODEL ,YEAR,ETC., MY 18 HAS DRIVEN ON NUMEROUS OCCASIONS (GOD FORBID) ! ALSO I'M READING WHERE THIS MAKE TAKES OFF AT RANDOM HAS HAPPENED NUMEROUS TIMES IN DRIVE THRU ASSUMED I HADN'T APPLIED ENOUGH PRESSURE TO BRAKE . I'M FURIOUS AND HONESTLY WITH YOUNG ADULT DRIVERS SCARED TO DEATH NOW! OHHH AND NEVER RECEIVED ANY RECALL INFO ON THIS VEHICLE EVER! OH AND MY KEY BROKE TO ONLY THING IS IT BENT AND HAD REPLACED ! AND SEAT WAS LOOSE ALSO . *TR

NHTSA ODI 10615961

WHEN STARTING THE CAR IN THE MORNING, IT ACTS DEAD, BUT THE BATTERY IS OKAY. AFTER A FEW TRIES IT DOES START BUT THEN I HAVE THE DASH LIGHT BEHAVING CRAZY - EMERGENCY FLASHERS ON AND VARIOUS MESSAGES IN MY CENTER DASH. I RESET EVERYTHING TO NORMAL AND AM OKAY. UPON A RESTART LATER IN THE DAY, THINGS ARE USUALLY OKAY. BEING A SENIOR CITIZEN I DON'T GO VERY FAR BUT YESTERDAY, AS I WAS ENTERING A TRAFFIC CIRCLE, THE ENGINE SUDDENLY QUIT, A HUGE TRAILER TRUCK WAS BEARING DOWN ON ME AND LUCKILY THE CAR STARTED BACK UP JUST IN TIME. THE BUICK DEALER (DARBY) TREATED ME RUDELY OVER A MINOR PROBLEM SO NOW I DON'T KNOW WHERE TO GO OR WHAT TO DO FOR HELP ON THIS ISSUE. *TR

NHTSA ODI 10596587

2011 BUICK REGAL. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL PROBLEMS. *SMD THE CONSUMER STATED THE RADIO WOULD COME ON AND GO OFF BY ITSELF, THE SPEEDOMETER WAS ACTING IN AN ERRATIC AND THE VEHICLE WOULD STALL.

NHTSA ODI 10554506

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD DOWNSHIFT INDEPENDENTLY DESPITE THE BRAKE PEDAL NOT BEING DEPRESSED. THE FAILURE WAS RECURRING. IN ADDITION, THE ELECTRICAL SYSTEM WOULD INTERMITTENTLY FAIL. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4000.

NHTSA ODI 10541994

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE WOULD LOOSE POWER SPORADICALLY. THE CONTACT STATED THE CHECK TRANSMISSION LIGHT OR STABILITY CONTROL LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURRED. THE VEHICLE NEVER STALLED, BUT THE CONTACT WOULD LOOSE POWER STEERING WHEN THE FAILURE OCCURRED. THE DEALER REPLACED THE COMPUTER TWICE AND WAS ALSO LOOKING AT A POSSIBLE TRANSMISSION FAILURE, BUT THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LEFT WITH THE DEALER FOR MORE EXTENSIVE INSPECTION. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 17,000. UPDATED 7/12/12 *CN THE CONSUMER STATED WHILE DRIVING, ALL OF A SUDDEN THE VEHICLE STARTED TO SLOW DOWN. HE LOST ALL POWER TO THE STEERING AND BRAKES. THE TRANSMISSION CONTROL VALVE ARM WAS REPLACED. IN MAY 2012, HE WAS MAKING A TURN AND THE POWER STEERING WENT OUT, WHICH LEFT HIM WITH NO STEERING, BRAKES OR TRANSMISSION. THE CONSUMER HIT A FENCE POST DRAGGING THE FRONT BUMPER. THE TRANSMISSION WAS REPLACED. UPDATED 07/18/12

NHTSA ODI 10459502

NAVIGATION SYSTEM HAS FAILED THREE TIMES INCLUDING NOT ACCEPTING KNOWN ADDRESSES AND SENDING YOU TO A WRONG ADDRESS WHICH IN ONE CASE WAS A SAFETY ISSUE SENDING YOU INTO AN AREA WHICH WAS OBVIOUSLY AN AREA OF CRIMINAL ACTIVITY THAT WAS NOWHERE NEAR THE DOCTORS OFFICE WE WERE TRYING TO LOCATE. IT WILL NOT EVEN ACCEPT MY HOME ADDRESS AS A DESTINATION LOCATION. I HAVE ANOTHER NAVIGATION SYSTEM IN OUR OTHER VEHICLE AND ALSO A PORTABLE SYSTEM WHICH ACCEPTS MY ADDRESS AS A DESTINATION. I DON'T FEEL THAT THIS SYSTEM CAN BE COUNTED ON IN AN EMERGENCY AND SHOULD BE RECALLED OR REPLACED. *TR

NHTSA ODI 10455247

INSTRUMENT PANEL CLUSTER (IPC) DISPLAY IS DIFFICULT TO SEE WHEN DRIVING TOWARD BRIGHT SUNSHINE. THIS CONDITION DOES NOT AFFECT THE IPC OPERATION. THIS CONDITION COULD BE CAUSED BY AN INSUFFICIENT COLOR CONTRAST IN THE IPC DISPLAY AND BY INSUFFICIENT AMBIENT LIGHT REACHING THE CLUSTER FACE DUE TO DEEP TUNNELS AROUND THE IPC GAUGES. PLEASE REFER TO: GM DOCUMENT ID: 2371933 ________________________________________ #06-08-49-021F: DIFFICULT TO VIEW INSTRUMENT PANEL CLUSTER (IPC) DISPLAY WHEN DRIVING TOWARD BRIGHT SUNSHINE (INSTALL NEW INSTRUMENT PANEL CLUSTER WITH LED BACK LIGHTING) - (DEC 3, 2009) *KB

NHTSA ODI 10437428

DURING THE DAY THE SPEEDOMETER AND GAS GAUGE ARE NOT READABLE DURING THE DAY. DIFFICULT TO VIEW INSTRUMENT PANEL CLUSTER (IPC) DISPLAY WHEN DRIVING TOWARD BRIGHT SUNSHINE. *TR

NHTSA ODI 10436393

MY INSTRUMENT PANEL CLUSTER IS SO DIM DURING THE DAY I CAN'T TELL HOW FAST I'M GOING... MY PREVIOUS 2009 BUICK LUCERNE HAD A BULLETIN FOR INSTRUMENT PANEL BACK LIGHT REPLACEMENT. *TR

NHTSA ODI 10434386

WE HAVE EXPERIENCED STARTER MISHAPS OFF AND ON SINCE WE BOUGHT THIS VEHICLE EG: WHEN WE TURNED THE ENGINE OFF, IT WOULD CONTINUE TO RUN UNTIL KEY WAS REMOVED. ON 01/17/11, MY BUICK REGAL 2011 ENGINE WARNING LIGHT WAS ON. I TOOK IT TO DEALER SERVICE WHERE I BOUGHT IT (LAKE GMC/BUICK OF LAKE ELSINORE CA, TO INVESTIGATE. THEIR FINDINGS: GAS CAP CAUSED ENGINE LIGHT WARNING. THE CAP WAS REPLACED PER THE SERVICE ADVISER (SANDY). ON 01/20/11, MY WIFE LEFT WORK IN ONTARIO CA AROUND 5PM AND DROVE ONTO THE FRWY I-15 S TOWARDS LAKE ELSINORE. SUDDENLY WHILE DRIVING, THE ENGINE SHUT DOWN. MY WIFE COASTED TO THE SIDE. SHE CALLED ON STAR AND THEY SENT FOR A TOW TRUCK. THE CAR WAS TOWED TO CHRISTOPHER CHRYSLER IN ONTARIO CA. ON 01/ 21/11,FRIDAY PM. CHRISTOPHER SERVICE ADVISER [XXX)]CALLED ME ON MON 01/24/11 TO SAY THAT THEY FOUND A FAULTY STARTER SWITCH BUT HE WANTED TO CHECK OUT ANOTHER POTENTIAL PROBLEM EG: AN AFTER MARKET DEVICE (LOW-JACK) WAS ATTACHED TO THE STARTER AND HE THOUGHT THAT IT MAY ALSO BE CAUSING PROBLEMS. HE SAID THAT HE HAD TO RUN MORE CHECKS AND VERIFY FINDINGS WITH UPPER MGT. HE SAID HE WOULD KEEP THE VEHICLE ANOTHER DAY. ON 01/25/11, AT 8:30 AM, [XXX] CALLED ME AND SAID THAT THE PROBLEM (STARTER SWITCH) WAS FIXED AND CAR IS READY TO PICK UP. I ASKED [XXX] IS THAT THE ONLY PROBLEM? HE SAID YES, AND THAT THEY RECONNECTED THE LOAD-JACK AND FEEL IT WASN'T PART OF THE PROBLEM AFTER DRIVING WITH IT ATTACHED. I ASKED IF HE WAS SURE THAT WE WON'T HAVE ANY MORE PROBLEMS AND HE SAID WE SHOULDN'T HAVE ANY PROBLEMS. I TOLD [XXX] THAT MY WIFE IS VERY ANXIOUS AND AFRAID THAT SHE WILL BREAK DOWN ON THE FRWY AGAIN. [XXX] DIDN'T COMMENT ANYMORE. I TOLD HIM THAT MY WIFE WILL PICK UP THE CAR AFTER 5PM THIS DAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10378624