What 198 owners told NHTSA about the 2011 BMW 528i

The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

NHTSA ODI 11695044

The contact owns a 2011 BMW 528I. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated, and the vehicle stalled. The contact pulled over, and after several attempts, the vehicle restarted. The contact was able to restart the vehicle, and the message "Drivetrain Malfunction" was displayed. The contact stated that the failure started recently and had occurred several times. Additionally, the vehicle was vibrating intermittently and lost motive power. The contact stated that occasionally the vehicle failed to accelerate above 15 MPH. The contact smelled the odor of gasoline inside the vehicle. The contact stated that the check engine warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11689537

The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Recall Campaign Number: 23V707000 (ENGINE AND ENGINE COOLING), and the vehicle was taken to a local dealer for the recall repair. The contact stated that while driving 40 MPH, the message "Drive Train Malfunction - Drive Moderately" was displayed. The vehicle was towed to the same dealer to be diagnosed. The contact was informed that faulty spark plugs had caused damage to a cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 123,568.

NHTSA ODI 11663808

The contact owns a 2011 BMW 528i. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, following the recall repair, the vehicle was stalling with the check engine warning light illuminated. The contact stated that the vehicle was towed back to the same dealer. The contact stated that the dealer had diagnosed the vehicle and determined that the VANOS solenoids had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure of the VANOS solenoids to the recall repair of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 112,000.

NHTSA ODI 11641646

The contact owns a 2011 BMW 528I. The contact stated that while her husband was driving at or above 50 MPH on several occasions, the vehicle began shaking and running rough. The check engine warning light flashed on and off during one occasion and then remained illuminated. Additionally, on two occasions while stopped at a red light and a stop sign, the accelerator pedal was depressed, and the vehicle stalled. After two failed attempts to restart the vehicle, the vehicle was restarted several hours later. The vehicle was taken to the dealer and repaired under NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The contact was then advised by the dealer that the vehicle would not start. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

NHTSA ODI 11623408

The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer, where the contact was made aware of an oil leak. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 101,147. Parts distribution disconnect.

NHTSA ODI 11617553

See attached document for complaint.

NHTSA ODI 11612808

The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11605038

The contact owns a 2011 BMW 528I. The contact stated while driving approximately 35 MPH, the vehicle made an abnormal sound and stalled. The check engine warning light and brake warning light repeatedly illuminated on and off. The vehicle was difficult to control, causing the contact to drive over a pothole, causing the rear window glass to shatter. The contact's two children were in the rear seats, and one was cut in the back of the neck with the shattered glass. No medical attention was sought. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) prior to the failure; however, the part to do the recall repair was unavailable. The contact believed that the failure was caused by the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was drivable and was driven back to the residence. The vehicle was not repaired. A dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was 170,000. VIN tool confirms parts not available.

NHTSA ODI 11605182

The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11604015

The contact owns a 2011 BMW 528I. The contact stated while driving at an undisclosed speed, the vehicle stalled and lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the VANOS bolts, and the contact was informed that the VANOS bolts needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that when the vehicle was started, the engine would misfire, and the check engine warning was illuminated. The dealer was contacted, but the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 103,580.

NHTSA ODI 11600598

The contact owns a 2011 BMW 528I. The contact stated that the vehicle hesitated while depressing the accelerator pedal after a complete stop. Two days later, the contact stated that the vehicle failed to start after several attempts with the check engine warning light illuminated. Due to the failure, the vehicle was towed to an independent mechanic where the contact was informed that the VANOS bolts had fractured and entered the oil pan. The contact was then informed that the vehicle was included in NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 151,597. VIN tool confirms parts not available.

NHTSA ODI 11597912

The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11590323

The contact owns a 2011 BMW 528I. The contact stated that while her son was driving at an undisclosed speed, the check engine warning light illuminated. The contact later received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, and the contact was informed that parts were not yet available. The contact stated that after leaving the dealer, the contact's son was driving 70 MPH, and the vehicle inadvertently decelerated to 20 MPH. The vehicle decelerated again and failed to exceed 5 MPH. The vehicle then stalled. The check engine and traction control warning lights were illuminated. The vehicle was towed to the residence. The vehicle was able to be restarted and stalled while the contact was driving. The check engine warning light was illuminated. The "Engine Shut Down Immediately" and "Drivetrain Malfunction" messages were displayed. The vehicle was towed to the dealer, where it was diagnosed that the radiator hose had detached. The radiator hose was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 194,460. VIN tool confirms parts not available.

NHTSA ODI 11584695

The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11582110

The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11581757

The contact owns a 2011 BMW 528i. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11579956

The contact owns a 2011 BMW 528I. The contact stated that while driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment, after which the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the VANOS bolts. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 115,000. VIN tool confirms parts not available.

NHTSA ODI 11579712

The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11578087

The contact owns a 2011 BMW 528I. The contact stated that while driving at an undisclosed speed, the engine made a ticking sound. The check engine warning light was illuminated. The vehicle was shaking and then stalled. The vehicle failed to restart immediately. The contact later received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

NHTSA ODI 11577118

The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11574534

The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while stopped at a traffic signal, the vehicle stalled. The contact stated that the "Loss of Engine Power" warning light illuminated. The contact stated that he was unable to restart the vehicle and had the vehicle towed back to the residence. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000. VIN tool confirms parts not available.

NHTSA ODI 11569265

The contact owns a 2011 BMW 528I. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The dealer was made aware of the failure and confirmed that parts were not yet available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was 200,000. VIN tool confirms parts not available.

NHTSA ODI 11569315

The contact owns a 2011 BMW 528I. The contact stated while receiving an oil change by an independent mechanic at the residence, the mechanic became aware of bolt fragments in the oil pan. The contact received a notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts are not available.

NHTSA ODI 11569365

The contact owns a 2011 BMW 528I. The contact stated while driving 10 MPH in a parking lot, the vehicle shutoff inadvertently. There was no warning light illuminated. The contact stated that the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed that two of the VANOS bolts were fractured, causing the engine to fail. The dealer determined that the bolts needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

NHTSA ODI 11569106