May 7, 2026Electrical system
Phone calls constantly get dropped using hands free Android Auto, requiring me to use my phone manually on the call. This is a major safety issue requiring attention to be pulled away from the road. I see online in numerous forums and in other NHTSA complaints that this is an issue with Solterra models and the use of CarPlay and Android Auto. It is not my phone as the situation does not occur in our other vehicles, and I have tried every fix suggested.
NHTSA ODI 11736431
May 6, 2026Electrical system
Phone will not stay connected, radio, Bluetooth is not working.
NHTSA ODI 11736125
Apr 2, 2026Electrical system
Phone calls constantly get dropped using hands free CarPlay, requiring me to switch to using my phone manually on the call. Big safety issue. I see online in numerous forums that this is an issue with Subaru use of CarPlay. It is not the phone, and I have tried every fix suggested.
NHTSA ODI 11728844
Mar 19, 2026Electrical system
I am reporting a defect involving the Bluetooth and infotainment system in my 2026 Subaru Solterra. While driving, the vehicle’s Bluetooth connection consistently disconnects after approximately 5–10 minutes. The phone call itself does not drop; however, the connection to the vehicle’s hands-free system fails. In addition, infotainment functions such as audio streaming and app connectivity also disconnect or become unstable. This issue occurs repeatedly during normal operation and has been reproduced multiple times. This creates a safety concern because it interrupts hands-free communication and may require the driver to handle the phone or attempt to reconnect while driving, increasing the risk of distraction. The issue was inspected and confirmed by a dealership technician. The technician paired both my phone and his own device, and the same Bluetooth and infotainment disconnection occurred. This confirms the defect is not related to a specific phone or user error. The vehicle has been taken in for service, but no repair or resolution has been provided. I have been informed the issue may be software-related, with no available fix or timeline. This defect affects core vehicle functionality and safe operation of hands-free systems.
NHTSA ODI 11725703