1. Car's computer abruptly shutdown all controls/systems when lightly applying brake to stop at yellow light. Lost Total control of car, steering locked, 4 wheel drive locked all wheels, park brake inoperable, doors locked, windows would not operate, key fob was made inoperable, HVAC was inoperable, no lights worked except for Emerg flashers, wipers activated and went erratic, multiple alarms went off saying what Not to do but gave No advice on "What to do", MB SOS made inoperable. see MB Inv 379224 they determined it was EZS control module. BUT MB gave no diagnostics why the car left driver with control of nothing. 2. My safety was put at high risk. Why? I manually opened driver door, it closed itself car on a slight inclined Rd, manually opened trunk to warn others, returned to car and all doors are locked, plus all retractable handles flush with door body manual key useless. Due to perfect weather day, passenger window down 3in allowing to insert arm to unlatch door manually. Car was in lane 2 of 3 lane traffic light intersection. Very busy major road accessing a 6 lane US Hwy. Luckily Police arrived on their way to work, stressed very dangerous location, stayed until car towed away. 3. MB dealer returned car. Will not confirm they will do a root-cause analysis of the total loss of control when one item (EZS) fails and leaves driver totally unsafe. There must be a software malfunction.....too many alarms. MB cannot assure this E350 or (any other one) will not have this type of shutdown again leaving the driver Unsafe. Reading MB car safety policy this dealer and MB USA Georgia do not comply with the policy. Concerns over Driver safety remain very high despite the replaced EZS, software was not diagnosed 4. Dealer stated on Jun 26, the failed EZS is yet to be analyzed and gave no timeline to do so. I gave 26 days for dealer to comply with MB policy. It is not forthcoming 5. Absolutely No warning lamps, alarms or any operational symptoms prior to total shutdown
NHTSA ODI 11747174