The contact owns a 2025 Volvo EX90. The contact stated that while exiting a parking lot, the contact selected drive(D); however, the vehicle reversed instead and crashed into a pole. There was no warning light illuminated prior to the failure. The contact stated that when the vehicle was being towed, the tow truck driver selected reverse(R) to reverse, and the rearview camera failed to display an image. The vehicle sustained damages to the rear bumper, and the pole was damaged. Volvo Roadside Assistance was contacted, and the vehicle was towed to a dealer. The contact stated that the vehicle remained with the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 700.
NHTSA ODI 11745991