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What 41 owners told NHTSA about the 2025 Subaru Crosstrek

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (41)Crash / fire / injury (2)Visibility & wipers (11)Lane Departure (9)Electrical system (5)Driver assistance (4)Airbags (3)Lights (2)Steering (2)Backup camera & sensors (1)Body & structure (1)Equipment (1)

2 of 41 complaints match · Airbags · crash/fire/injury only · clear filters

Jun 22, 2026AirbagsSeat beltsCrash2 injuries

The contact owns a 2025 Subaru Crosstrek. The contact stated that while driving approximately 50 MPH with his wife inside the vehicle, the contact experienced a medical emergency and blacked out, causing the vehicle to accelerate to approximately 70 MPH. The vehicle crashed into a culvert pipe in a ditch and launched into the air, landing front-first before landing on all four wheels in a patch of grass. The air bags did not deploy, and the driver's side seat belt unlatched, causing the contact to hit the windshield head-first. The contact sustained a blunt force forehead injury, eyebrow cuts, right knee cuts, and small cuts on the left arm. The contact’s wife sustained a fractured back (T4) and injuries across the shoulder and abdomen from the seat belt. Medical attention was needed, and the contact and wife were transported to the hospital. The vehicle was towed to a tow yard and had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

NHTSA ODI 11745558

Jun 19, 2025AirbagsBody & structureCrash

My wife was almost killed yesterday in a 2025 Subaru Crosstrek. She was hit by a side impact at over 35 mph through the driver's door, and the airbags didn't work. The side doors locked and buckled from the impact. Firefighters pulled my wife out of the car through the passenger door. What a piece of junk. Don't trust that junk.

NHTSA ODI 11668032

Working with the data? Download all 41 complaints as CSV · fetched from NHTSA July 18, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2025 Subaru Crosstrek verdict →