Subject: Transmission Failure Safety Complaint I am submitting a complaint regarding a serious transmission problem with my vehicle. While driving, the transmission suddenly failed, and the vehicle lost the ability to move properly. The car would not accelerate as expected and had difficulty. In some instances, the vehicle would not move forward or reverse. Warning indicators appeared, and the transmission Fault Stop began showing abnormal behavior such as delayed shifting, jerking, slipping, or sudden loss of power. This created a dangerous safety risk, especially while driving in traffic and at intersections. The vehicle has been maintained regularly, and this issue occurred unexpectedly. I believe this transmission defect may affect other vehicles of the same make and model and should be investigated for consumer safety. The dealership attributed the issue to wrong fuel, but I am concerned the actual issue involves transmission failure. I have a fuel purchase receipt showing the correct fuel was purchased before the incident. Despite this, the dealership suggested wrong fuel as the cause. I respectfully request that this matter be reviewed and appropriate action be taken. Vehicle Information: Make: Mercedes-Benz Model: Mercedes-Benz Sprinter Cargo Van 2500 Year: 2025 Mileage: 71599 VIN [XXX] Date of Incident:03/24/2026 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11734794