What 20 owners told NHTSA about the 2025 Lincoln Nautilus

Recently took a trip from [XXX] to [XXX] and during the course of this trip the lane departure, lane keeping and automatic braking would constantly fail during the course of the drive as the facial recognition sensor kept failing to detect my face and would start going into the Resume Control mode which pulses the brakes and turns on the four way flashers. There was also two different warnings displayed on the dash from the camera failure "Driver Facing Camera Blocked" and also "Driver Facing Camera Cannot Detect Face" several times during the past couple months. Additionally, the system would go straight to the Resume Control mode, when it is supposed to begin with the "Watch the Road" preliminary warning which is supposed to be able to be cleared with either the button on the steering wheel or by shaking the wheel, and that too does not operate properly. These instances happened even more frequently when the "Blue Cruise" hands free driving system was in operation. Additionally when the Blue Cruise Hands Free Driving system was making a lane change, over half the time the Blue Cruise would suddenly disengage before the lane change was completed, so the lane assist would try to take over and jerk the wheel back into the lane, making it seem like there was a loss of control over the vehicle. Furthermore the lane centering system is highly biased to the right side lane marker as it would not center the vehicle in the lane but stay right on the right side line even when passing another vehicle it stayed close to the lane line when the system is showing that it was moving the vehicle away from the vehicle being overtaken. And when I tried to move the vehicle away manually the system was fighting the manual correction and trying to keep the vehicle along the line. Very unsafe operation, not to mention that constantly fighting against these systems made this one of the most tiring drives I have done, and I have made this trip many times since 1983. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11742531

My 2025 Lincoln Nautilus forward collision avoidance system reduces cruise control speed unexpectedly and wanders between lane markers. The driver-facing camera is also overly sensitive — triggering “watch the road” warnings even when glancing over a shoulder to change lanes, while wearing sunglasses, and does not stop warning even when looking straight ahead out windshield. Then the system activates a “resume control” warning and braking and hazard lights. This distraction has almost caused me to have three accidents. The BlueCruise also shuts off without warning, which is also dangerous. This is a time when a warning noise would be justified. Lastly, random cancelled messages appear on dashboard and I have zero idea what wa cancelled. I can only enter one date below but this is an ongoing issue. Service continues to claim there is no issue even though this is a known issue.

NHTSA ODI 11737338

Driving on Interstate 10 eastbound on May 9th, the lane departure system suddenly stopped working and would not turn back on and a warning on the dash stating Driver Facing Camera is Blocked but there was nothing in front of the camera which is on top of the steering wheel column. Then when returning home later that same day, the system began operating again but now it would continually go directly to the "Resume Control" and begin the emergency brake pulsing while on the highway as the facial recognition camera is apparently failing to recognize that I was facing forward. And when it goes into the Resume Control mode, the only way to regain control is by turning off the cruise control system entirely, pressing the gas pedal or moving the steering wheel or even pressing the brake did not disengage the system as it should.

NHTSA ODI 11736827

Driving on Interstate Highway 10 just west of Jacksonville Fl the Adaptive Cruise Control and Lane Departure systems were on and functioning and then suddenly the system shut itself off and a warning that the Driver Facing Camera cannot detect face, see manual appeared on the dash.

NHTSA ODI 11731081

Driving the vehicle with the cruise control on to remain at the posted speed limit and suddenly the vehicle went into Resume Control mode, began pulsing the brakes and engaged the flashers due to the Facial Recognition camera failed to recognize that I was looking straight ahead, and even pressing the accelerator pedal to override, nor pressing the "OK" button on the steering wheel to override operated, I had to shut the cruise control completely off in order to regain control of the vehicle driving. I have a video from my camera of the incident as it was occurring, however the file size due to being video is too large to upload per the instructions.

NHTSA ODI 11731088