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What 17 owners told NHTSA about the 2025 Lexus RX 350

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (17)Crash / fire / injury (4)Electrical system (5)Brakes (3)Engine (3)Airbags (2)Driver assistance (2)Backup camera & sensors (1)Latches & locks (1)Lights (1)Seat belts (1)Speed control (1)

1 of 17 complaints match · Engine · crash/fire/injury only · clear filters

Apr 16, 2026BrakesEngineDriver assistanceCrash

On April 1, 2026, while pulling into a parking space at our church, I was applying the brake when the vehicle suddenly and forcefully surged forward without warning. The unintended acceleration was intense and unexpected, occurring despite continuous braking input. This resulted in the vehicle striking the building and causing significant damage to both the vehicle and the structure. This incident has occurred twice within a 10 day period, both times during low-speed parking/stopping maneuvers. There were no warning lights, alerts, no automatic emergency braking engagement, no air bag deployment, or prior indications of malfunction. I did report this to the police and they filed an Incident Report. Lexus was notified and an independent analysis engineer examined the data from the vehicle's CDR System. This report was sent to me and to Lexus.

NHTSA ODI 11731649

Working with the data? Download all 17 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2025 Lexus RX 350 verdict →