The contact owns a 2025 Kia Sorento. The contact stated the messages "Take A Coffee Break" and "Hands on Steering Wheel" consistently illuminated while driving. The vehicle was taken to the dealer, who stated that there was no issue with the vehicle. While driving approximately 60 - 70 MPH, the Forward Collision Avoidance system activated, causing the vehicle to swerve towards the right, and the brakes activated. The contact manually turned the steering wheel and depressed the accelerator pedal to continue driving. The vehicle was returned to the dealer; however, the dealer was unable to determine the cause of the failure because there was no data on the EDR. The dealer rebooted the software; however, 23 days later, the failure reoccurred. The vehicle was returned to the dealer, and the contact was informed that the software was updated. The vehicle had not been driven since the second software update. The manufacturer was informed of the failure. The contact opened a case with the Better Business Bureau. The failure mileage was 293.
NHTSA ODI 11747203