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What 60 owners told NHTSA about the 2025 Jeep Grand Cherokee Trackhawk

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (60)Crash / fire / injury (7)Electrical system (24)Engine (15)Fuel system (11)Driver assistance (9)Transmission & drivetrain (9)Speed control (8)Lane Departure (4)Airbags (3)Body & structure (3)Brakes (3)

7 of 60 complaints match · crash/fire/injury only · clear filters

Jul 6, 2026AirbagsCrash2 injuries

The contact owned a 2025 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, another vehicle hydroplaned from another lane into the contact's lane, causing the contact's vehicle to crash into the oncoming vehicle. The contact's vehicle then crashed into a ditch before coming to a complete stop. The other vehicle crashed into a guardrail, and its air bags were deployed. The contact's wife was occupying the front passenger seat during the incident. No air bags deployed. Both the contact and his wife were transported by ambulance to the medical center. The contact sustained cervical strain and soft tissues. The contact's wife sustained a brain hemorrhage and remained hospitalized in a highly sedated state. Additionally, the contact's wife was being treated for a continuous high fever. The vehicle was towed to a local tow yard and was deemed a total loss. A police report was filed. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,076.

NHTSA ODI 11748451

Jun 10, 2026AirbagsCrash

I was driving at approximately 30 - 35mph when another car went through a stop sign causing a head on collision. I did not see the other car, therefore had no time to brake or maneuver away - the collision happened at the full speed I was driving. The damage to the car is directly in the center and towards the right side of the front of vehicle where the airbag sensors are located. The airbags did not deploy. I was restrained by my seatbelt.

NHTSA ODI 11743113

Jun 8, 2026Body & structureCrash

The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while their wife was coasting into the driveway at approximately 5 MPH, a panel underneath the dashboard, near the steering wheel, detached, blocking the brake pedal, causing the contact's wife to crash into a nearby tree where the vehicle came to a stop. The air bags did not deploy. The driver did not sustain any injury. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 33,067.

NHTSA ODI 11742728

Apr 15, 2026AirbagsCrash1 injury

Was in a head on collision with a lifted Silverado. my vehicle going 35 and other vehicle approximately going 50, took out almost my entire front driver side. No air bags Went off, accident happened @5:55am jeep app says “air bag failure” @ 6:08am

NHTSA ODI 11731282

Apr 9, 2026Body & structure1 injury

The contact owns a 2025 Jeep Grand Cherokee. The contact stated that the tailgate was inoperable. While in the rear of the vehicle, his wife pressed the tailgate button, and the tailgate forcibly closed without warning. The contact sustained an injury to the top of the head that made him fall to the ground, where he lay injured for approximately 20 minutes; medical attention was provided at the clinic and a hospital. The vehicle was taken to the local dealer, who was unfamiliar with the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and assigned an inspector from Bosch who was unable to keep the tailgate raised. The failure mileage was approximately 3,000.

NHTSA ODI 11730104

Jan 13, 2026Body & structure1 injury

I was driving at an estimated speed of 55mph when I heard what sounded like a gunshot or tire popping inside the vehicle. Next I felt glass hitting my face, head, neck, and hands. I looked up and my sunroof had exploded. This could have been a very bad situation because when the loud boom and immediate feeling of getting hit with glass happened, naturally I tensed up, I swerved into the left lane as a result of my body reacting to the falling debris coming from right side. Thankfully no other cars were around. I only suffered minor injuries due to glass shards in my hand.

NHTSA ODI 11710579

Apr 11, 2025Electrical systemBrakesDriver assistanceCrash2 injuries

brand new 2025 jeep grand Cherokee less than 3 weeks old - I just got into an accident last night on the freeway my car began to decelerate and accelerator completely stopped working. I noticed an AEBS alert and engine light on the dash but came close to no other cars for this to have come on. Came to a complete stop and I look down and the car is in park. I was unable to put the car back in drive on the freeway. Put on my hazards and called 911 immediately, knowing how dire the situations was, while trying to find a way to get moving, and watched as I was rear ended by a pickup going full speed.

NHTSA ODI 11654077

Working with the data? Download all 60 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2025 Jeep Grand Cherokee Trackhawk verdict →