The contact owns a 2025 Ford Mustang Mach-E. The contact stated that upon entering the vehicle and backing out of his driveway, heard an abnormal scraping sound coming from the vehicle. Upon exiting the vehicle, the contact discovered that the charging port door had opened independently and scraped the garage door frame. As a result, the frame on the charging port door had detached from the vehicle and was on the floor. Despite the failure, the contact slid the panel back into the door; however, the charging port door would not close. The contact then used painter tape to secure the charging port door and drove immediately to the dealer. As the contact explained the failure to the dealer, they contended that the failure was caused by normal use and that the repair would not be covered under warranty or recall. The manufacturer was notified of the failure by mail and received a response that the repair would not be covered under warranty. The contact then called the manufacturer and was informed that there were no programs that would cover the repair. The vehicle was repaired. The failure mileage was approximately 1,700.
NHTSA ODI 11738479