Front seats have metal "Platinum" badges at about shoulder level. Badges have gap between badge and seat surface. Longer hair (below neck/ shoulder length or longer or hair in pony tail) gets trapped between badge and seat. This condition causes hair to be pulled and/or cut off. It's a painful distraction while driving and also when trapped, impairs head movement while vehicle is in motion. Tried to reach out to Ford, but being ignored. May cause a collision and it causing personal injury repeatedly. Date of incident recorded in this form is inaccurate in that it has not happened just once - rather it happens every day the vehicle is in use, repeatedly. We put this issue out on Facebook and it appears many consumers are having the same problem. Its not isolated. It's a design defect affecting all vehicles with this badge. Very poor design to incorporate a pinch point and cutting edge into a seating surface. Drivers or front seat passengers with short hair may not be affected. Everyone else is.
NHTSA ODI 11678943