What 28 owners told NHTSA about the 2024 Toyota RAV4 Prime

The driver was pulling into a friend's carport. After crossing a small curb her foot was taken off the gas and was moving to the brake. The car was going slightly uphill as slow as a car can go with no gas pedal depressed. The car then accelerated as if someone pressed the gas to the floor. In a matter of 8 feet it gained enough speed and momentum that when it hit our friend's parked car the 4 door SUV was pushed forward 4 feet. The gas pedal was never pushed by the driver. No failed component was ever identified by multiple inspections by the Toyota dealership, the insurance company, the body shop and the 3rd party company hired by Toyota to download the ACM data and the Vehicle Control History. We had filed a complaint with the Toyota Brand Engagement center hoping Toyota would make a proper investigation. A police report was made also. No one was injured but the homeowner was standing a few feet away. It could have been much worse. There were no warning messages, the emergency braking did not engage, and the airbags did not deploy. Earlier in the day the car's proximity sensors were beeping with no indication of what was setting them off. It took 3 cycles of park to drive to stop the beeps. The driver even walked around the car to try to identify what was setting it off. After the crash the passenger side rear window went down by itself and the rear liftgate went up. It took 7 weeks for Toyota Corp Legal to respond saying they found nothing wrong. To this day they have not shared the Vehicle Control History raw data with us. Their response made no mention of them looking into a failure of the ADAS system with regard to the Cruise Control or any other sensors that send signals to the throttle. I am attaching their response and various other inspects and reports. Also a ring video of the crash poorly converted to a gif. No option to attach a video is in the instructions.

NHTSA ODI 11676998

While driving at no more than 5 mph, looking for a parking space, the car suddenly accelerated dramatically. I vigorously applied pressure to the brake but the car continued to go forward, sideswiping a parked pickup truck and crashing through a metal fence and coming up against a rock wall. Fortunately, there were no pedestrians walking through the parking lot and no one was injured. I don’t know if the problem has been reproduced or confirmed by a dealer or independent service center. The vehicle has been inspected by an inspector hired by the manufacturer and also inspected by my auto insurance representative. There were no warning lamps, messages, or symptons of this sudden unintended acceleration prior to the failure.

NHTSA ODI 11670603

Moonroof spontaneously exploded while driving on the highway. The moonroof was closed, no one was trying to open it. All windows were closed, no one was trying to open them. My husband was driving and differently we heard a loud explosion which sounded like a shotgun going off and thought someone was shooting at us. I looked behind the car and could see glass flying everywhere. We safely pulled over and the entire moon roof had randomly and spontaneous exploded. No collision. Nothing fell on us etc. A quick Google search with show you that this is not uncommon for my car's make and model. Something needs to be done! It was terrifying and could have killed is all in the car from the panic hat ensure the

NHTSA ODI 11666876

I was stopped at a red light at an intersection, when a car pulled up next to me, and the driver rolled down the window to tell me my vehicle was on fire. I got out of my vehicle while the driver of the other car called 911. Brookline Police & Fire came, firefighters extinguished the fire, and one of the emergency services responders had a wrecker come & take the car away. The car was towed to Watertown, then collected by Safety Insurance, which got a repair estimate of $95,000. The car was deemed a total loss and is in the possession of the insurance company. When the vehicle caught on fire, it had 3,627.4 miles on it. I did not see any warning lamps, messages or other symptoms of the problem prior to the fire. My safety and the safety of others was at risk due to the sudden and unexplained fire.

NHTSA ODI 11632873

Main infotainment display doesn't switch to night/dark screen even though the settings is set to automatic mode. As a result the display is extremely bright especially in dark and rural areas blinding the driver. It caused me to hit a curb and blow a tire. I went to a Toyota dealer 3 times but they didn't not fix it. This occured on August 13 2024 at around 9:30 PM. I filled a complaint with TOYOTA but every time I called they promise they will address the issue but it's now 2 months and they have not done anything. I am not sure what to do next but the display remains an issue .

NHTSA ODI 11618891