What 162 owners told NHTSA about the 2024 Toyota RAV4 Phev

Unknown... Car Took off on its own Finally stop Turn car off Would not restart Try again it started Then it not want to move Trying to get it again Damn it car

NHTSA ODI 11742346

The contact owns a 2024 Toyota Rav4. The contact stated that while driving at various speeds, an abnormal sound was heard coming from under the hood and would shudder towards the front-passenger side. In addition, the contact stated that the failure caused her to crash into a rail guard, and the rear driver-side tire had deflated, and the rim was damaged. No injuries were sustained, and no medical attention was sought. No police report was filed. In addition, an independent mechanic arrived on scene to replace the tire. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the warranty having expired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

NHTSA ODI 11730748

On 12/24/25 I was pulling into a parking space, took foot off accelerator to brake and vehicle suddenly accelerated and engine revved. I kept pushing the brake, but the vehicle kept lurching forward and slammed into car parked in front of me before finally stopping. My vehicle was going so hard forward that it pushed the car I hit 2 to 3 feet out of it's parking space and even punctured the radiator. It was not raining, the floor mat was not in the way, I did not have cruise control engaged. On 12/10/25 I took my car to Toyota dealership because I had a slow leak in one tire, which had to be replaced. At that time, the service department also updated parking assist software (could that be the problem?). In answer to above questions: * brakes and accelerator malfunctioned and it is available for inspection upon request. * no one was in the car I hit. I was not injured. * the problem has not been reproduced to my knowledge or confirmed. * the vehicle has been inspected by a third-party that Toyota engaged and also Erie Insurance. A police report is available. * there was no warning lamps, messages or other symptoms of the problem prior to the failure on 12/24/25.

NHTSA ODI 11719013

The contact's daughter owns a 2024 Toyota Rav4. The contact stated that while his daughter was driving at approximately 35 MPH, she had crossed an intersection when she was crashed into by another vehicle making a U-turn from a cross street. The other vehicle's front end crashed into the driver's side tire and front door. The contact stated that the force of the crash had fractured the left front axle and pushed the tire into the engine compartment. The contact stated that the frame was bent and the driver's door was difficult to open. The contact stated that the side air bags had not deployed and that the seat belts on the driver's side and the passenger side could not be unbuckled. The contact stated that his daughter had sustained injuries to her left shoulder, left arm, and leg as well as head and neck injuries. The contact stated that his wife had sustained injuries to her right ribs, right arm and shoulder, and lower back injuries. The contact stated that his wife and daughter were taken by ambulance to the hospital. The contact stated that the police were on scene and wrote a report, but he did not have the report number. The contact stated that both vehicles were towed away from the scene of the crash. The contact stated that their vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 10,000.

NHTSA ODI 11719081

Vehicle rolled backwards in reverse while brake pedal was pressed all the way down. Claim was filed with Toyota. After two months, they have said it is a non-issue.

NHTSA ODI 11713914

The contact owned a 2024 Toyota Rav4. The contact stated that while driving at slower speeds at a gas station, attempting to drive into the car wash, the vehicle independently accelerated and crashed into a fence and a nearby tree, where the vehicle came to a stop. No warning light was illuminated. In addition, the contact attempted to depress the brake pedals to stop the vehicle; however, the vehicle continued accelerating and lost control, resulting in the crash. The vehicle was towed and deemed a total loss by the insurance provider. The diagnosis was not available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 14,480.

NHTSA ODI 11711477

The contact owns a 2024 Toyota RAV4. The contact stated that while attempting to park and making a turn, the vehicle unexpectedly accelerated and collided with a 3 1/2 cement block wall. The contact sustained hand and chest bruises as a result of the incident; however, no medical attention was provided. The contact stated that the air bags did not deploy during the incident. A police report was not filed. The vehicle was towed to the dealer, where it was not diagnosed or repaired. The manufacturer was made aware of the failure, a case was opened, and a designated engineer was assigned to inspect the vehicle. The approximate failure mileage was 13,600.

NHTSA ODI 11705365

During a head-on collision with a tree, the vehicle sustained major front-end damage and the airbag deployed, resulting in a cracked sternum, three fractured ribs, and a three-day hospitalization. No warning lights or prior symptoms were present, and the incident has not been reproduced or confirmed by a service center. The vehicle is currently held at the insurance-approved collision facility and remains available for inspection. Law enforcement and insurance representatives have reviewed the vehicle, but no manufacturer evaluation has occurred. Given the severity of the injuries and absence of prior indicators, I believe further investigation is necessary to determine whether a safety-related malfunction occurred and to help prevent potential risk of death to other drivers.

NHTSA ODI 11701694

Novemver 18, 2025 "I was driving my 2024 RAV4 .. suddenly - I only heard the glass shatter, not an impact on my sunroof glass. After 10mins driving (7:10AM) Speed 65 mph in freeway It was not raining when I started driving but a little windy and splash of rain started No impact or debris and I am far away from cars in from of me The remaining glass edges (show outward shattered)

NHTSA ODI 11701533

The contact owns a 2024 Toyota Rav4. The contact stated that while driving at 5 MPH into a parking space, the vehicle experienced unintended acceleration three times and crashed into a guard pipe. No warning light was illuminated. The air bags failed to deploy. The front passenger's side seat belt was loose and failed to restrain the contact's husband in his seat. The contact stated that the front passenger's side seat belt failed to retract after the crash. The contact and her husband did not sustain any injuries, and no medical attention was received. A police report was filed. The vehicle was towed to the dealer, but had not yet been diagnosed or repaired. The dealer informed the contact that an engineer would inspect the Event Data Recorder (EDR) in three months. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.

NHTSA ODI 11697363

The contact owns a 2024 Toyota Rav4. The contact stated that while driving at approximately 10 MPH, the vehicle came from an intersection with a stop sign and turned left, but the contact was unable to see oncoming traffic. The contact then noticed another vehicle speeding towards her and she depressed the brake pedal; however, the other vehicle crashed into the front of the contact’s vehicle. Several unknown warning lights were illuminated after the crash. The air bags did not deploy. The contact stated that her head was jarred backwards, and she received medical attention at the hospital. A Police report was filed but the contact had not yet received a physical copy. The vehicle was towed to a tow yard but was not yet deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,300.

NHTSA ODI 11692020

On July 27, 2025 I was pulling into a parking space at a local pharmacy. I had removed my foot from the accelerator pedal and it was resting on the brake pedal. My 2024 Hybrid Rav 4 lurched suddenly and then accelerated at a fast rate of speed. It was as if the vehicle was possessed. Although I braked, I was not able to stop the vehicle before damage was done to the front end. I have reported this incident to Toyota and they sent someone to download the analytics from the black box. I have a copy of that report. I believe Toyota is responsible for the repair of this vehicle which had less than 5.000 miles on it at the time of the incident. My vehicle had been serviced at a Toyota dealership on 7/23 for it's 5,000 mile service. I am now scared of my own vehicle and fear this will happen again.

NHTSA ODI 11681323

Brakes failed to respond wheels locked and steering shut down

NHTSA ODI 11677533

THE CAR WENT OFF THE ROAD AND INTO TREES TOTALING THE VEHICLE - AIRBAGS DID NOT DEPLOY.

NHTSA ODI 11669218

On April 4, 2025, my wife was driving at about 40 miles per hour when her vehicle struck an obstruction in the road. The impact caused relatively minor collision damage to the vehicle (a bent wheel strut). However the side curtain airbags deployed, startling my wife and limiting her vision on either side of the vehicle. Fortunately She was able maintain control of the vehicle, steer to a safe location and stop off the roadway. When inspected by the auto body repair shop where the vehicle is currently being repaired, the technicians were puzzled that the side airbags went off for such relatively minor accident, particularly since the impact to the vehicle had been to the front and not the sides. Under the circumstances, the premature deployment of the airbags could have actually made the accident worse if my wife had lost control of the vehicle. Under the circumstances, we felt compelled to report the incident to you for investigation in the event other RAV4 owners are experiencing the same problem.

NHTSA ODI 11668172

My pregnant wife is parking her car at her work when she accidentally step on the gas pedal instead of the brakes. She panicked and she drove all the way to the wall. Airbags were not activated. 911 was dispatched. Police report made. Only minor injury finger fracture and chest bruise. There was a severe frontal damage to the car. Insurance deemed it totaled due to frame damage. I also complained to Toyota. They hired a software engineer to investigate. Just received official letter from Toyota there weee no defects in their safety system. The issues are the airbags not being deployed at the time of impact and pre collision auto braking non existent. The impact on the wall according to the people inside the nursing she works felt like an earthquake inside. But our main concern is the auto brake feature did not function. This accident could have been worse. Good thing seatbelt was not an inch lower from her chest preventing injury to our unborn child. The impact could have been worse if it was made of wood and could have injured other people in the nursing home. The auto brake feature should have worked because there were many obstacles at her front including first the bushes and eventually the wall. Their response letter is frustrating for us because they are claiming there were no problems in the car. But our concern is their safety system is not reliable compare to other car companies. Kia and Honda safety system is more reactive based from my driving experience. I think there are lapses in their system.

NHTSA ODI 11653934

Yo me desplazaba en mi vehiculo una FAV4 2024, cuando impacte con una malta de palma, chocando mi vehiculo de frente, lo cual las bolsa de aire no abrieron y choque contra el guía porque el cinturón de seguridad tampoco respondio lo cual me ocasionó lecciones de en la cara y la lengua

NHTSA ODI 11642140

Two week old 2024 RAV4 hybrid with less than 300 miles. In my driveway I put car in drive and it suddenly and aggressively accelerated. It would not stop or slow despite my attempts to brake, trying to avoid collision all I could do was steer to avoid impact. Finally grazed a tree trunk, car then rolled onto passenger side and came to rest against the bush by my front door. Spouse and I required extrication by fire Dept requiring jaws of life and removing windshield. Unsure of long-term injuries Been driving many years and never had an accident with vehicle damage Car was totaled

NHTSA ODI 11627159

The contact owns a 2024 Toyota Rav4. The contact stated while driving approximately 10 MPH, the headlights failed to properly illuminate the road above the hood level, nearly causing the vehicle to strike a pedestrian on the passenger's side of the vehicle. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 100.

NHTSA ODI 11624921

Two week old 2024 RAV4 hybrid with less than 300 miles. In my driveway I put car in drive and it suddenly and aggressively accelerated. It would not stop or slow despite my attempts to brake, trying to avoid collision all I could do was steer to avoid impact. Finally grazed a tree trunk, car then rolled onto passenger side and came to rest against the bush by my front door. Spouse and I required extrication by Fire Dept requiring jaws of life and removal of windshield. Unsure of long-term injuries Been driving many years and never had an accident with vehicle damage Car was totaled

NHTSA ODI 11624321

Unknown I was taking a sharp right turn into a parking spot next to another vehicle. My foot on the brake I was just stopped in the spot and the vehicle lunged forward and ran into a brick wall

NHTSA ODI 11622587

I was pulling into a parking space at work and went to break to park and my car accelerated up a hill. After I released my foot from the break,and tried pumping the break the car eventually decelerated and I was able to come down off the hill to park. I had damage to the passenger corner panel and had to file and insurance claim for repairs. I called the dealership and they said they had not heard of any type of issues with breaks on this model and to file an insurance claim and they would inspect the vehicle for default.

NHTSA ODI 11618422

The contact owns a 2024 Toyota Rav4 Hybrid. The contact stated that while driving into a parking speed at a low rate of speed, the contact pressed the brake pedal to stop but the vehicle suddenly experienced unintended acceleration. The contact indicated that the vehicle accelerated forward and crashed into the parked vehicle ahead. During the incident no injuries were reported and a police report was taken at the scene. The vehicle was later driven to the local dealer. The cause of the failure was not determined and the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 500.

NHTSA ODI 11616626

The contact owns a 2024 Toyota Rav4 Hybrid. The contact stated that while attempting to park the vehicle in a parking space, the vehicle accelerated without warning. The vehicle crashed into a tree while the contact's foot was firmly depressed on the brake pedal. The air bags did not deploy upon impact. The contact did not suffer any injuries and did not seek medical attention. A police report was not filed. The contact stated that two days prior to the failure, the "Hybrid System Fail" warning message appeared on the instrument panel. The manufacturer was notified of the failure. The vehicle was taken to an independent mechanic for a repair and an inspection. The contact was informed that the vehicle's black box did not record a vehicle failure during the accident. The body of the vehicle was repaired. The failure mileage was approximately 4,600.

NHTSA ODI 11606470

The contact owns a 2024 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle did not stop as intended. The contact stated that the failure occurred while the contact was trying to avoid a crash. The contact stated that while trying to prevent the oncoming vehicle from crashing into the contact's vehicle, the contact crashed into a curb. The contact stated that while driving off the curb, the brake pedal was depressed and the steering wheel was steered to the left, the vehicle did not stop. The contact stated that the vehicle crashed into a pole and then the vehicle stopped. The vehicle was damaged on the passenger's side from the front bumper to the passenger's front door. The driver's front door rear view mirror was damaged. In addition, the transmission fluid leaked and the passenger's front wheel was detached. The fire department and Police department arrived on the scene. The contact sustained injuries to the right lower leg and left wrist. The contact’s left wrist was burned due to the air bag deployment. The contact received medical treatment for the injuries at the scene. A police report was filed. The vehicle was towed to an independent mechanic. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 5,500.

NHTSA ODI 11592083