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What 8 owners told NHTSA about the 2024 Toyota 4RUNNER Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (8)Crash / fire / injury (1)Body & structure (3)Brakes (2)Electrical system (2)Airbags (1)Wheels (1)

1 of 8 complaints match · Airbags · clear filters

Jun 16, 2025AirbagsBrakesCrash1 injury

On [XXX] I was driving on [XXX] and was approaching my exit ramp and applied my brakes to slow down for the exit. My car began shaking and the brakes were vibrating very badly and not slowing down. I was either going to slam into the truck in front of me, or swerve and hit the highway retaining wall, which I ended up avoiding the truck and hitting the wall at 24 mph and my airbag didn't deploy. The vehicle was towed to a collision center and I submitted a case against Toyota that is still under review. No warning lamps, lights or sensors went off and the road was dry and no hazards on the road involved. Simply put, I applied my brakes and they failed which put me in severe risk of a big car crash and if I hadn't swerved and hit the wall it would of caused a larger accident. Toyota Case # [XXX] Toyota Customer Service Phone Number: 1-800-331-4331 Date of Incident: [XXX] Date of Toyota Inspection: 4/10/2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11667073

Working with the data? Download all 8 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2024 Toyota 4RUNNER Hybrid verdict →