Apr 6, 2026Electrical systemEngine
My 2024 Subaru Outback has twice become inoperable while stopped at a traffic signal. In both incidents, the engine was off while stopped, but the vehicle remained powered on and would not restart. The vehicle also would not properly power down. The car could not be safely driven or moved and required towing both times. This created a serious safety hazard because the vehicle became disabled in active traffic and could not be restarted or properly shut down. After the first incident (on [XXX]), the Subaru dealership replaced the battery. Approximately 4 weeks ([XXX]) later, the exact same failure occurred again. The dealership has now had the vehicle for approximately three weeks and states they cannot replicate the issue. No cause has been identified and no repair has been made. During one of these incidents, my [XXX] child was in the vehicle while we were stranded in traffic. This appears to be a repeat electrical / ignition / operability failure affecting the vehicle’s ability to restart or properly shut down after stopping in traffic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11729500
Mar 16, 2026Electrical systemEngineFire
Was doing 55-60 mph in left lane of highway. Suddenly and without warning the car is decelerating, cannot accelerate any more, all warning lights suddenly flashing on dashboard. I was able to get over to the far right emergency lane, turn car off and put on hazards and started calling Subaru roadside assistance. While doing so I suddenly saw smoke coming out from under the hood. I got out of the car and continued my talk when the smoke suddenly turned to flames from under the hood and I called 911. Within 3 minutes of dialing for assistance, my car was completely engulfed in flames and it was burned to a crisp by the time the fire trucks put it out. My insurance company retrieved the car from wherever it was towed and has assigned it to someone to investigate.
NHTSA ODI 11724586
Mar 5, 2025Electrical systemEngine
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
NHTSA ODI 11646571
Jul 8, 2024Transmission & drivetrainEngineFuel system
The engine, running at idle in and out of gear, did not respond to input from the gas pedal. Pushing the gas pedal did not have any effect on the engine revs. This was dangerous because I was attempting to enter a busy roadway and suddenly was faced with zero throttle response although the engine was still running and was in gear. The car has 5,300 miles. The transmission failed at 1,300 miles and was replaced by the dealer. The present incident began when, for unknown reasons, the car battery did not have enough power to start the car after being parked for 30 minutes. I got a jump start, and after letting car run for several minutes, attempted to leave the parking lot as described above. The car would move in forward and reverse at idle speed, but there was absolutely no response to gas pedal input. The car was towed to the dealer who will look into this.
NHTSA ODI 11600165
Jun 28, 2024Engine
The contact owns a 2024 Subaru Outback. The contact stated that while driving and depressing the accelerator pedal, the vehicle was revving, and the RPM became elevated. There were no warning lights illuminated. The vehicle was taken to a local dealer however, the failure was not duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 7,000.
NHTSA ODI 11597569