What 107 owners told NHTSA about the 2024 Subaru Crosstrek Wilderness

The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at 35 MPH, the contact's vehicle crashed into another vehicle while having the right of way. The contact stated that the other vehicle was making a left turn when the crash occurred. The contact's vehicle T-Boned the other vehicle. The contact stated that the air bags did not deploy, and the front driver's side seat belt did not tighten as intended. In addition, the contact stated that none of the vehicle safety features were activated such as calling 911. The vehicle sustained damage to the front driver's side and the hood of the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact was transported to the local medical center. The contact sustained bruising and pain to the chest and stomach area from the seat belt, and neck pain. The manufacturer was not made aware of the failure. The failure mileage was 26,656.

NHTSA ODI 11726977

The contact owns a 2024 Subaru Crosstrek. The contact stated that after driving and parking the vehicle, the contact became aware that there was smoke coming from the vehicle. The contact exited the vehicle, and the vehicle suddenly caught on fire under the hood. The vehicle had received an oil change three days prior to the failure. Additionally, the contact noticed smoke after the oil change. There were no warning lights illuminated prior to the fire. The contact called 911, and the Police and Fire Department responded to the scene. The Fire Department extinguished the fire, and a Police report was filed. The vehicle was towed to a tow yard. There were no injuries sustained during the fire. The local dealer was notified, but the vehicle was not diagnosed or repaired and the dealer had not offered any assistance. The manufacturer was contacted, and a claim was opened. The approximate failure mileage was 11,000.

NHTSA ODI 11719299

The 2024 Subaru Crosstrek brakes engaged TWICE without the driver pushing on the brakes, slowing the car down significantly. The initial vehicle speed was around 65 mph on the highway, and slowed to around 45 mph after the second automatic braking incident occurred. Adaptive cruise control was NOT on. The car in front of the Crosstrek was 8-10 car lengths away. Then while the Crosstrek was still moving, a truck hit the back right bumper of the Crosstrek and pushed it into the next lane to the left. (I), the driver of the Crosstrek, was able to steer back into the original lane of travel to the right. After the Crosstrek was steered back to the original lane of travel, it came to a stop due to right rear axle damage. The Crosstrek driver was able to creep to the shoulder to wait for emergency personnel to arrive. The safety of myself and others, due to the Crosstrek (Eyesight?) malfunction, is extremely important to investigate. This safety feature when engaged unexpectedly is dangerous. When drivers do not have control over the braking system of the car, sudden and unexpected slow-downs can lead to rear-end accidents, and even the loss of life. When I was pushed to another lane of travel, a secondary accident could have occurred, or a chain-reaction with many cars. I did not see or hear any warnings, messages, or experience any unusual symptoms before the car braked on its own and I was rear-ended. After I crept to the right shoulder of the interstate, the Crosstrek was still running and there were no warnings or messages. Since the Nov 11 accident, Dean Team Dealership in Ballwin MO has reported the issue. State Farm Insurance has totaled the 24 Subaru Crosstrek, recovered data from the Event Date Recorder (EDR), and is discussing the vehicle losses with Subaru Corporation. [XXX] is receiving chiropractic care also. Additionally, there similar reported incidents on websites—Reddit and [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11707689

I had a frontal accident on March 6, 2025. When I turned to pull into the driveway of my rental apartment, I lost control of the vehicle. It surged forward, climbed a low retaining wall of about 14" and then hit a support post. I sat there stunned thinking "what just happened and how?" At first, I thought it was me, but thinking about it more, I'm wondering if this could be a potential safety problem. I have read several other similar instances on the internet, and someone I know had a similar accident which was attributed to her age. Collision repair for the Crosstrek was $10,358 done by a local facility, not Subaru. Repair of damage to the support post was $1,340. I reported this to Subaru, but after several follow-ups (last one on July 29, 2025), I still have not received a reply from Subaru. I can forward the email string to you if you want. I don't know how to attach it in one of the acceptable formats.

NHTSA ODI 11696641

I was driving with my wife when we were making a left turn. The adaptive cruse control came on. It took control of my acceleration, and steering. I got the car under control, but it was too late. I went across the empty parking lot, and almost crashed into the abandoned building.

NHTSA ODI 11683942

Test only, please ignore.

NHTSA ODI 11673822

On [XXX] I was driving my ned 2024 Subaru Crosstrek Wilderness (420 miles), from inside the "Flamingo Pines Shopping Center” on the intersection of [XXX] and [XXX] , City of Pembroke Pines in Florida by the [XXX] , to merge into [XXX] . The traffic coming already on [XXX] southbound stopped 3 or four vehicles ahead of me. Slowly the vehicles in front where merging into the traffic until there was only one vehicle in front of me, a black Jeep. After 2 or 3 more vehicle passed by [XXX] , the road was clear and the Jeep started to move. I started to move slowly behind the Jeep, but turn my head one last time to the left to confirm no other vehicle was coming. When I turn my head back to the right the Jeep stopped completely and I was not able to press the brake on time, ending in a collision with the Jeep. The Eyesight on my Crosstrek didn't work at all, don't even warning me about the Jeep was stopped completely. My vehicle is still in the shop for repairs, due to my car ended with more damages than the Jeep. I had 6 Subaru Outbacks and 1 Forrester before and this situation never happened before. LOCATION IN GOOGLE MAPS [XXX] POLICE REPORT [XXX] PEMBROKE PINES POLICE DEPARTMENT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11641863

The contact owned a 2024 Subaru Crosstrek. The contact stated that while driving at 15 MPH on the slow lane in the snow, he lost control. The brake pedal was depressed but failed to respond. The contact veered to the side of the road, off a slope, and then fell and crashed into a tree. There were no warning lights illuminated. There were no reported injuries or fire. The air bags deployed. A police report was filed. The vehicle was towed to an unknown location. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the event data recorder was retrieved. The manufacturer was unable to determine the failure. The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 1,000.

NHTSA ODI 11612855

When slowing to park, with foot on brake, vehicle suddenly and unexpectedly surged forward going up an incline, side-swiping the parked car to the right of the driver, without any action taken by the driver. Safety at risk from uncontrolled car during sudden unexpected acceleration. Reported hours after event, police report filed, insurance claim filed. Dashboard during the event light up with multiple indicators. No prior unusual symptoms.

NHTSA ODI 11560259