What 12 owners told NHTSA about the 2024 Ram Promaster (passenger Double Seat)

The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached

NHTSA ODI 11741582

On 3 separate occasions between August 20 2025 to October 1 2025 and on one occasion in January 2026, while driving at highway speed, the drivers console and information display on the dash of the vehicle completely stopped responding and went dark. At that moment there was no information displayed on the dash at all. After approximately 10 seconds the displays began returning to operation a few lights and functions at a time with the functions on the rear view mirror and remote support/emergency help features lights stayed on and did not turn off until the vehicle was restarted. After the first instance I took the vehicle to the dealer in Burlington Vermont however they were not able to look at the vehicle and as the problem was not repeatable and not currently displayed they had no support to offer. Following the second instances instance the passenger in the vehicle had time to take a photo however the photo is simply of the vehicle traveling with the display off. The third instance offered again at night so no attempt was made at getting a photo or video. The problem was reported to the Clermont Florida dealer during the 10,000 mile service however again as the problem was not visible and not repeatable no action was taken by the dealer and there were no action was suggested or recommended. The problem has occurred once more in January 2026, again at highway speed, and power restored in a few seconds.

NHTSA ODI 11724687

While driving down the interstate, the vehicle shut off completely without warning. I had to put it in park and quickly turn it back on. It drove for a few hundred miles and did it again. Then, at miles 9769 and 9980 it did it again. 4 times in less than 10,000 miles on the vehicle. No engine warnings, nothing. Just shuts off at all different speeds, without warning. Dashboard completely shuts off, and vehicle does not coast - just comes to an almost immediate stop.

NHTSA ODI 11649990