Home · 2024 Mercedes-benz GLS 450 4matic · Complaints

What 18 owners told NHTSA about the 2024 Mercedes-benz GLS 450 4matic

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (18)Crash / fire / injury (6)Driver assistance (4)Electrical system (4)Engine (2)Visibility & wipers (2)Wheels (2)Body & structure (1)Fuel system (1)Lane Departure (1)Seats (1)Tires (1)

1 of 18 complaints match · Wheels · crash/fire/injury only · clear filters

Feb 27, 2026Transmission & drivetrainWheelsDriver assistanceCrash

During interstate travel in rainy conditions, the vehicle appeared to lose traction and hydroplane. The tires appeared to have adequate remaining tread; however, they did not provide expected traction and the vehicle felt as though it was driving on ice. This was inconsistent with my prior experience operating the vehicle for over a year in various weather conditions without encountering similar issues. The Electronic Stability Program (ESP), traction control system, and 4MATIC all-wheel drive system did not appear to intervene to stabilize the vehicle. The vehicle spun and was involved in a crash. Despite the impact, no airbags deployed. The vehicle was rendered undrivable and towed from the scene. It is currently located at a collision repair facility and is available for inspection upon request. The suspected systems involved include the Electronic Stability Program (ESP), traction control system (TCS), 4MATIC all-wheel drive system, and Supplemental Restraint System (SRS/airbags). The vehicle has not yet undergone a full manufacturer engineering inspection, but such a review has been requested. The loss of traction at interstate speed in wet conditions created a serious safety risk to the occupants of the vehicle and surrounding motorists. The apparent lack of stability control intervention and the absence of airbag deployment increased the potential risk of injury. The vehicle was inspected by law enforcement at the scene, towed, and has been reviewed by insurance representatives as part of a claim. A manufacturer inspection is pending based on a defective claim that was filed. There were no warning lights, alerts, or messages related to traction control, stability control, or airbags prior to the incident.

NHTSA ODI 11721041

Working with the data? Download all 18 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2024 Mercedes-benz GLS 450 4matic verdict →