What 37 owners told NHTSA about the 2024 Mercedes-benz GLE Coupe

Every time I apply the brake pedal, it pops, like it’s going to either brake off or it’s loose somewhere. Every single time.

NHTSA ODI 11607755

The throttle pedal assembly is supposed to be bolted to the floor. Two studs are sticking up from the floor and the throttle pedal assembly fits over the two 6 mm studs. Two nuts might have been installed at the factory, but now they are no where to be found. The whole throttle pedal assembly is off the two studs and tilted sideways and very unstable. As the throttle can not be controlled by the driver, the vehicle is unsafe to operate.

NHTSA ODI 11593307

Hello, I am writing to inform the possible defective design of Mercedes Benz GLE 350 model. I had purchased new 2024, Mercedes Benz in September 2023. There is a issue with loud noise coming from back of car due to camera shutter opening and closing for no reason when car reaches under 16 miles/hour speed. This is very distracting besides being annoying as well. Camera shutter also makes loud noise when parking and reversing the car. There is a genuine issue with defective design of camera system located in trunk door in GLE 350. I Many other customers have expressed similar concerns online. I took my car to local dealer twice but told that this is a normal feature of car. I wrote several times to Mercedes Benz USA but company did not show any interest in looking at the issue. Large number of customers on line also have written up about this annoying features in many Mercedes Models. I am not sure if this right place to write this complaint. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11589868

Traffic Sign Assist does not display road signs or Speed Limit signs after purchasing $300 option

NHTSA ODI 11586214

While coming off the highway on an exit ramp, several car warnings/lights appeared and the car abruptly decelerated such that I could not drive more than ~30 miles/hour. The warning message said "performance extremely limited" and two warning lights (an engine and a turtle) came on. This problem has occurred on three separate occasions and after each incident, I took the car into the dealer for repair, each time with repair efforts seemingly made. During the third time in the shop, the dealer completely replaced the power electronics unit and cooler. While the car was in the shop the second time, I also contacted the corporate headquarters of the manufacturer about options to refund or replace the car under my state's lemon law. After multiple follow-up calls on my part since my inquiry was opened about 7 weeks ago, I have yet to receive any update on my inquiry, leaving me driving a car with questionable reliability for highway driving and wondering if there might be a need for a broader safety recall.

NHTSA ODI 11584160

The contact owns a 2024 Mercedes-Benz GLE53 AMG. The contact stated that after starting the vehicle, the message "Washing Fluid Needed" was displayed. The vehicle was taken to the local dealer who refilled the washer fluid reservoir, but the washer fluid immediately leaked onto the floor. The service advisor indicated that the washer fluid reservoir was faulty and needed to be replaced. The contact was later informed that the part was on backorder and no repairs could be performed. The manufacturer was notified of the failure. The failure mileage was 997.

NHTSA ODI 11580881

Almost hit a car at front of me because the suv brakes doest not work properly

NHTSA ODI 11576339

Low coolant warning light came on while driving. Parked car in garage and found engine coolant all over garage floor. Contacted dealer, topped off coolant per conversation with service advisor and drove car to dealership. Dealer found that a rock had entered through one of the grille openings and damaged the front radiator. Estimate of repairs was $2,037 which Mercedes offered to cover $1,000 of the repair. Concern is that this may very well happen again due to the design of the grille.

NHTSA ODI 11571898

Break’s doesn’t work good on this car

NHTSA ODI 11569653

I received the attached Notice of Safety recall on 2/2/24 regarding an increase risk of crash due to a software error in the ESP unit. The letter also states that there is no remedy available yet. When I reached out to dealership who leased me the car they assured me that my car was safe to drive although no further explanation was given as to why they felt it was safe. And , I was further informed that they were prohibited from selling any vehicles in their inventory that were subject to the same recall as my vehicle.

NHTSA ODI 11569613

2024 GLE450: This engine has twin turbos. On second day of ownership a "yellow turtle" warning light appeared on dash. This indicated loss of significant engine power (i.e. hence the "turtle mode"). This happened, without warning, multiple times on highway during first few days of ownership. I think this means the turbochargers were "deactivated" or taken "off line" by vehicle's management system. Result was suddenly compromised ability while passing and ability to maintain highway speed to safe exit. Checked vehicle in to MB Service Department (on day five of ownership) for analysis and repairs. Vehicle subsequently in shop for 29 days!; 8/3/23-8/31/23 Repair order is more than two pages, single spaced. Appears dealer Service Dept ultimately "Replaced crank case vapor oil separator on top of valve cover." I tried to upload Service Invoice but wouldn't let me do it.

NHTSA ODI 11561666

The glass pane between my windshield and my dual-pane panoramic sunroof exploded while parked in my garage in the middle of the night. This car is not even 2 months old yet, has never been damaged and could have killed me had it randomly exploded while I was driving.

NHTSA ODI 11543713