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What 12 owners told NHTSA about the 2024 Mercedes-benz Eqs

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (12)Crash / fire / injury (4)Body & structure (4)Brakes (3)Driver assistance (3)Electrical system (3)Lane Departure (2)Steering (2)Airbags (1)Fuel system (1)Transmission & drivetrain (1)

4 of 12 complaints match · Body & structure · clear filters

May 11, 2026AirbagsBody & structureBrakes1 injury

I am submitting this report regarding a serious and potentially fatal unintended vehicle acceleration incident that occurred immediately after my vehicle was returned from repair. I originally brought the vehicle to the dealership’s body shop following a collision. The repairs included the replacement and repair of cracked grille covers, sensors, rear damage, and the rear camera system. The vehicle remained at the repair facility for approximately one month during the repair process. After finally picking up the vehicle, I drove and tested it for many miles without noticing any obvious issues. I then parked in front of a shopping center. The vehicle was fully stopped, and I shifted the transmission into PARK. After engaging PARK, I removed my foot from the brake pedal. At that exact moment, the vehicle suddenly and violently lunged forward on its own without any warning or driver input. The vehicle accelerated into a concrete pillar located less than two feet in front of the parking space. The impact was severe enough to deploy two airbags and caused a very loud, explosive sound inside the vehicle. The force of the collision shocked the interior seats and coverings, and I was left disoriented and briefly unconscious. This incident could easily have resulted in a fatality if a pedestrian or another person had been standing in front of the vehicle at the time of the unintended acceleration. I am requesting a full investigation into the cause of this sudden forward movement after the vehicle had already been stopped and shifted into PARK, especially considering the recent repair work involving sensors and collision-related components. This was an extremely dangerous incident and raises serious concerns about vehicle safety and possible malfunction before or after repair.

NHTSA ODI 11737017

Mar 15, 2026Body & structure1 injury

Trunk opening and closing without warning. First incident occurred when sunroof was open and wouldn't close. Trunk would randomly open even when the car was parked and locked. Trunk opened when car was off and parked and pinned my 5 year old son between the trunk and our garage door. Trunk closed without warning and almost decapitated my husband and son Additionally, the door handles on the exterior of the car are constantly closing on our hands, pinching fingers and hands.

NHTSA ODI 11724493

Jun 23, 2025Body & structure

Sunroof glass spontaneously shattered while driving. No rocks or other vehicles were around

NHTSA ODI 11668659

Feb 20, 2025Body & structure2 injuries

Panoramic Sunroof imploded and sent shattered glass shards in to the car while driving at normal speed.

NHTSA ODI 11643997

Working with the data? Download all 12 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2024 Mercedes-benz Eqs verdict →