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What 14 owners told NHTSA about the 2024 Mercedes-benz C-class Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (14)Crash / fire / injury (3)Brakes (4)Electrical system (4)Engine (3)Airbags (2)Backup camera & sensors (1)Body & structure (1)Driver assistance (1)Lane Departure (1)Seats (1)Speed control (1)

1 of 14 complaints match · Body & structure · crash/fire/injury only · clear filters

Mar 31, 2026Body & structure1 injury

While driving on the highway with the panoramic sunroof open, the glass suddenly shattered, sounding like a gunshot or an explosion. Shards of glass flew into the vehicle and rained down on me, creating a very hazardous driving situation. I did not observe any foreign object that could have caused the sunroof to break.

NHTSA ODI 11728393

Working with the data? Download all 14 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2024 Mercedes-benz C-class Hybrid verdict →