What 308 owners told NHTSA about the 2024 Mazda Cx-90-mhev

The steering tramlines, the steering pulls the car when the road surface is uneven so you have to hold on to the steering wheel pretty tight at all times as it could pull you into a dangerous position at any time.

NHTSA ODI 11711154

I am experiencing a steering defect in my vehicle that closely mirrors the condition described in Recall No. 6524A, although my specific vehicle VIN is not currently included in the recall. While driving, particularly at highway speeds, the steering wheel intermittently becomes difficult to turn and appears to “stick.” During one incident, I was traveling approximately 55 mph on the freeway while navigating a right-hand curve when the steering wheel suddenly became resistant and did not move smoothly in the direction of the turn. The steering felt as though it momentarily bound or stuck while I was actively turning to the right, requiring increased force to maintain control of the vehicle. In addition to this event, I have repeatedly noticed resistance during right-hand turns, even at lower speeds. The resistance does not feel normal or smooth and gives the sensation that the steering mechanism is catching or binding. This issue occurs without warning and presents a significant safety concern, especially at highway speeds or while navigating curves. The steering resistance reduces the driver’s ability to control the vehicle predictably and could increase the risk of a loss-of-control event or collision. Because the symptoms I am experiencing closely match those described in Recall 6524A, I am concerned that my vehicle may be affected by the same or a related steering defect despite not being officially included in the recall at this time. I am submitting this report in hopes that this issue will looked into immediately.

NHTSA ODI 11711213

After having stopped at red light, we made a left turn. I immediately felt a jerking sensation as I turned the wheel both left and right. I moved to a parking lot as I feared loosing steering function altogether, and felt the same jerking while parked and turning my wheel right and left. As my home was only a couple of blocks away, I managed to get my vehilcle home. Again, I can only describe the steering issue as a jerking sensation, or notchy sensation, while turning the steering wheel right or left. Dealership duplicated issue and indicated they contacted Mazda and are awaiting a back-ordered part that is a steering gear (my simple understanding). This event occurred months after Mazda replaced recalled steering issue (6524A)

NHTSA ODI 11709718

I am reporting a serious steering safety issue. I was told a steering recall had already been fixed before purchase. About four months later, the steering wheel began locking or strongly resisting movement while driving on curvy roads at speeds over 50 mph. When this happens, the wheel does not return to center and requires force to correct, creating a loss of steering control. I took the vehicle to Passport Mazda in Maryland on January 2, 2026. The dealer stated the entire steering wheel panel needs replacement and the part is backordered until March 2026. This is a dangerous defect in a recently recalled system and needs investigation.

NHTSA ODI 11708631

The hybrid system malfunction, does not allow the car to start. This stranded us with children [XXX] in the car. This is the second time this has happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11708207

Steering wheel sticks to left and stiffens more frequently after recall 6524A.

NHTSA ODI 11707226

Steering wheel gets stuck when turning left on speed 35-50 or over

NHTSA ODI 11705995

I am reporting an unresolved safety-related defect with my Mazda CX-90. The vehicle began experiencing repeated malfunctions affecting reliable operation while being driven. The issue was reported to the dealer while the vehicle was still under the manufacturer’s original warranty. The vehicle was taken to a Mazda dealership for diagnosis and repair. The problem has not been resolved, and the vehicle has been held at the dealer for over 30 days. I was provided a manufacturer loaner vehicle because my vehicle has not been deemed reliable to return to service. Mazda North America has escalated the issue and informed the dealer that they are “waiting on Japan” for engineering guidance, indicating there is currently no approved repair or resolution. As of now, no permanent fix has been identified. This defect raises safety concerns because the vehicle’s reliability cannot be assured, and returning the vehicle to service without a confirmed repair could put occupants and others at risk. The extended out-of-service time and lack of an approved repair suggest a potential systemic issue. The vehicle remains available for inspection and is currently in the possession of the Mazda dealer. -

NHTSA ODI 11705191

My new Mazda CX-90 failed to restart after being stopped at a stop sign. After restarting manually, the dash displayed the check engine light and the “i-stop malfunction” light. The car now flashes this warning whenever it is on. There is an open recall for this issue (24V-816) but my local Mazda dealer does not pull anything up when they search my VIN. It appears the recall only applies to these vehicles built between 12/23 and 4/24. My car was built in 11/23. I believe this recall should be expanded to included more vehicles like mine.

NHTSA ODI 11704444

The exterior rear door handles get stuck in the open position. This is a danger and the door has opened while driving since the door handle did not close all the way. I have tried lubricating the both door handles with no improvement. Our car has never been in accident is approximately 18 months old. I have done research on the internet and it looks like this is not a new problem with multiple owners who have complained to the manufacturer in the past with no fix. Here is the link to the forum: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11704365

Steering "locks up" and the steering wheel is hard to turn back to center when making a left turn. When the vehicle was new and under warrant, I complained to Mazda-USA on 11/21/23 and took it to the dealer and the steering was better afterwards. I assumed they applied grease to something which was Mazda's fix for many other vehicle issues. Now the steering locking issue has returned again and the vehicle is no longer under warranty. I don't feel I should have to pay thousands of dollars to fix their manufacturing defect which came with the new vehicle.

NHTSA ODI 11701659

i-Stop Malfunction. Engine not restarting after the hybrid system stalls engine at a stop.

NHTSA ODI 11700030

There is a potential safety risk with the 2024 Mazda CX-90 power steering/lane keep assist. When traveling at moderate speeds steering left into a turn the vehicle jerks to the right. I do not believe this is a direct problem with the lane keep assist as the problem only occurs when in the center of the travel lane and not while on the edge of the road. Lane keep assist works as intended when on the edge of the road or on the center stripped line as I feel a gentle assist again as intended. The hard pulling to the right problem only occurs when steering left into a turn. There are no warning lights on the instrument cluster. The authorized dealer has not been able to reproduce the issue. The issue has been ongoing for at least the past six months.

NHTSA ODI 11698429

Steering wheel is sticking at highway speeds. When going around a curve at highway speeds, steering becomes stuck, requiring additional effort to turn and keep vehicle centered in lane. Steering wheel has to be 'broken loose' by pulling it to the direction opposite of the curve. This results in the vehicle bouncing around lanes which is unsafe. The vehicle is currently at the dealer being inspected. No warnings were present.

NHTSA ODI 11698473

The steering is notchy during turns when the steering wheel is off center, making fine turning adjustments very difficult especially during turns. If any bumps are encountered during a turn or any turning adjustments need to be made, the steering will catch and release and move in a different direction than expected. It requires constant adjustment but the adjustments are not smooth, there is a binding/notchy feeling. When the car is stationary, the it is clearly observed by turning the wheel slowly and feeling the vibrations or observing the continuous jumps in steering wheel. I took the car into the dealer for repair under warranty and they said the steering wheel turns side to side so it's not a problem and refused to further diagnose or make any repairs. I told them it was unsafe to drive the car as is and they said there was nothing wrong with the car so they wouldn't be doing anything more. I asked to show them what was wrong and they said they had done enough and refused to do any more diagnostics. I asked them to look into Safety Recall 6524A and said it feels a lot like what other people describe was wrong with that recall, they said the recall has already been done to this vehicle it doesn't apply, and furthermore that the recall was not an actual issue but just Mazda wanting stiffer steering feel. I now have an appointment with a different dealer to see if they will fix it since the car feels very dangerous to drive as is.

NHTSA ODI 11697985

Upon starting the vehicle, on the dash there was a message "hybrid system malfunction" as well as "engine malfunction have the vehicle inspected". Upon driving it home, the same message appeared 10/24/25 as of today when the car starts now the only message that remains is "engine malfunction have the vehicle inspected" I have an appointment at Mazda on 10/30/25 for the vehicle to be inspected. This vehicle has already been taken to this location for two recalls. Today 10/26/25 I looked up my vin for any new recalls and there is an additional recall. Manufacturer Recall Number7825I NHTSA Recall Number25V-568 Summary When fuel containing ethanol is used, it may react with materials on the sending unit circuit board in the sub-tank. This reaction can create a buildup that interferes with the gauge function that may cause the display on the instrument cluster to read an incorrect fuel level. Safety Risk If the vehicle incorrectly indicates an inaccurate fuel level, there is a risk of running out of fuel while driving. This would result in an engine stall and the vehicle cannot be restarted, increasing the risk of a crash.

NHTSA ODI 11695692

Steering wheel is very still. I checked online and noticed there is a recall for this problem. I am requesting a recall on my vehicle so that the problem can be resolved.

NHTSA ODI 11694458

The chrome/metal lining/coating on the Parking Break Switch peels off leaving a very sharp metal edge that cuts the finger (with bleeding) when owner tries to enable the parking break.

NHTSA ODI 11694614

The steering rack catastrophically failed at highway speeds with no warning or signals from from the car that anything was wrong. I was driving on a curvy highway at 60mph when the steering started to feel a bit weird when turning to the left. At first it felt like irregularities in the road surface or something of that nature. A few moments later, it was clear that something was completely broken as the car would turn to the right completely normally, but had a wildly different amount of feeling and effort required to turn left at highway speeds. When taking a left curve at highway speeds, the steering inconsistently switched from taking several times more effort to turn the wheel (feeling as if components were grinding together) to being lighter than normal, oscillating back and forth between these feelings randomly. I distinctly remember that recall 6524A and the associated stop sale was for "2024 Mazda CX-90 vehicles that have a sudden increase in steering effort while driving" due to "A worm gear in the steering gear assembly may have excessive friction, leading to a sudden increase in the effort required to turn the steering wheel while driving" which said that "This sudden change in steering effort could increase the risk of a crash". I'm suspicious that the failure that I experienced is related to this original issue despite the recall being "resolved" for my 2024 CX-90. I can say with certainty that I'm lucky that I did not crash due to the issue. I'm extremely concerned that this failure poses an imminent safety risk for drivers in other CX-90s. I'm also concerned that Mazda created a new steering rack for later model years unaffected by recall 6524A and provided an ineffective fix to the original problem.

NHTSA ODI 11694018

The tires are listed with the manufacturer and were sold by Mazda on a brand new car to me as 65,000 mile tires I was at a little over 17,000 when Mazda said they were “wearing” oddly and this past Monday they said I needed replacement tires. The pros at the dealership stated they are seeing all CX-90 and CX-70 hybrids need tires before 25,000 miles. It is all over the internet that people are being told the extra weight and torque from the motor are wearing tires to quickly leading to needing to replace them well before time and or some folks are having tire failures. The couple at 16,000 miles needing tires was horrible to watch. It is my belief that the issue is a Mazda and falken failure due to a tire being used that is not suitable for the performance for the vehicle leading to a failure in safety. The dealership also stated the mileage had been removed from the tire sheet by Mazda for this particular tire in the last couple weeks so consumers can no longer request the printout for the VIN of their vehicle, but the mileage still remains for CX-5 options at 65,000. Mazda knows it is an issue and needs to find a solution quickly before lives are lost.

NHTSA ODI 11692949

Can not control steering. Almost ran off the road merging onto the interstate because the steering wheel got stuck.

NHTSA ODI 11690960

The contact owns a 2024 Mazda CX-90. The contact received notification of NHTSA Campaign Number: 25V568000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11687854

I bought a brand new 2024 CX90 in May 2025. I was on the on-ramp entering a Highway at an accelerating speed when the car all of a sudden went into a limp mode and was unable to accelerate. This limp mode that kicked in almost caused me to be hit from behind. Immediately on the dash it flashed Engine Malfunction. I had to pull over to the side of the highway and had the car brought to my local Mazda Dealer. My local Mazda dealer stated that the recent recall #25V-568 NTSHA caused the program/software for the car to misread my fuel pump and essentially burned out my fuel pump, and therefore breaking my fuel pump. They said they called Mazda, and Mazda is denying the fix because there is "no release date". Since Mazda is refusing to fix this, my local dealer says I have to drive the car as is. However, this is unsafe to drive. I paid for a brand new car only for it to have tech issues with Mazda refusing to do any fixes. This is our family car and I drive around with young kids. This is very unsafe to drive and Mazda needs to remedy this siutation immediately.

NHTSA ODI 11686926

My Mazda CX90 consistently has a hard delay before jerking my car forward, especially when shifting between 2nd and 3rd gear. This is most common at slow speeds and accelerating from a stop. On top of generally rough shifting, there have been four separate instances where my car blatantly stopped accelerating and slowed my car from 70-80 mph down to 40-45 mph. Once driving up a hill, and the rest on a flat interstate. I tried flooring the gas each time and the rpms would go up to approx 6000, but the car simply would not respond. After multiple attempts to let off of the gas and re-engage the vehicle, my car suddenly began accelerating again and continued as if nothing happened. I have been able to safely move out of traffic's way each time, but this presents a great threat to myself and others as I have no control over my speed and can easily get into a collision. As if uncontrollable stopping on the freeway isn't enough, my vehicle also accelerates on its own and jolts itself forward when driving at slow speeds through parking lots and stand-still traffic. These accelerations have occurred at idle with the breaks both on and off. The vehicle only propels itself forward by a couple of feet, but the issue seems to be getting more severe each time it occurs. Luckily I have been able to control the car and stop myself from hitting others so far, but I am afraid this may cause harm to pedestrians or people in nearby vehicles. I have mentioned these issues to my local Mazda dealership on multiple occasions, but they dismissed my concerns each time and told me my vehicle is in safe operating conditions. They claim they have not been able to replicate any accelerating/ decelerating instances, and they say the car's shifting is within spec. My car has never thrown any codes or displayed warning lights on the dash. I have taken the vehicle in for all recalls and maintained it well. I recently hit 15000 miles, though these issues have been presenting since 5000.

NHTSA ODI 11686263

Steering wheel is "notchy" when turning, mostly to the left. Worse at higher speeds, like exiting or entering the freeway. It often feels like it may get stuck and I have to jerk it to the right a bit to get it unstuck.

NHTSA ODI 11685774